| Language: |
PIONER – END USER LICENSE AGREEMENT (EULA)
IMPORTANT – PLEASE READ CAREFULLY
This End User License Agreement (“EULA”) is a legal agreement between:
(a) GFAGAMES BALKAN DOO, a company organized and existing under the laws of the Republic of Serbia, with its registered seat at 11000, Republic of Serbia, Belgrade, Nebojsina 20, tax number: 114009356 (“Company”, “we”, “us”, “our”), and
(b) you, an individual end user (“you”, “your”).
By installing, accessing or using the computer game “PIONER” and any related online services (collectively, the “Game”), including when obtained via Steam, you agree to be bound by this EULA. If you do not agree, do not install, access or use the Game.
This EULA is originally drafted in English. Translations into other languages are provided for convenience only. In case of any conflict or inconsistency, the English version shall prevail.
1. RELATIONSHIP WITH STEAM / VALVE
1.1. If you obtained the Game or in‑Game content via Steam, your use of the Steam client, store and platform is governed by the Steam Subscriber Agreement and other terms provided by Valve Corporation and its affiliates (“Valve”). Valve is not a party to this EULA and is not responsible for the Game, except as expressly stated in its own terms.
1.2. All purchases, refunds and chargebacks on Steam are handled by Valve under its own policies. We do not control whether you are entitled to a refund from Steam.
1.3. In the event of any conflict between this EULA and the Steam terms as between you and Valve, the Steam terms will prevail. This EULA governs your relationship with us only.
2. AGE AND ACCEPTANCE
2.1. You must be at least 18 years old, or have reached the age of majority in your country of residence, or have valid consent from your parent or legal guardian, to enter into this EULA and use the Game.
2.2. By installing or using the Game, you represent that you meet the age requirements above and that all information you provide to us or to the platform (for example, Steam) is true and accurate.
3. LICENSE GRANT AND RESTRICTIONS
3.1. License grant. Subject to your continued compliance with this EULA and any applicable platform terms, we grant you a limited, revocable, non‑exclusive, non‑transferable, non‑sublicensable license to install and use one copy of the Game and its official updates on devices you own or control, solely for your personal, non‑commercial entertainment.
3.2. Ownership. The Game is licensed, not sold. All rights, title and interest in and to the Game, including all code, artwork, graphics, animations, characters, music, sound, story, Game worlds, server software, virtual items and other content, are owned by us and/or our licensors.
3.3. Restrictions. You must not, and must not allow anyone else to:
(a) sell, rent, lease, license, distribute, publicly display, or otherwise transfer the Game or any copy to others;
(b) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the Game, except to the limited extent expressly permitted by mandatory law;
(c) modify, adapt, translate or create derivative works based on the Game (except where we expressly allow modding in specific tools or guidelines);
(d) circumvent, disable or interfere with any technical protection measures, anti‑cheat, or security features of the Game or the platform;
(e) use the Game for any commercial purpose, including running a cybercafé, arcade, tournament or paid streaming venue, unless we have given you prior written permission.
4. ACCOUNTS, ACCESS AND SUSPENSION
4.1. Accounts. You may need a Steam account and/or an in‑Game account to play. You are responsible for keeping your login details secure and for all activity carried out under your accounts.
4.2. Suspension and bans. To protect the Game, other players and our legitimate interests, we may temporarily or permanently restrict, suspend or terminate your access to the Game (including particular servers, modes or communication features) if we reasonably believe that you:
(a) breached this EULA or any Game / community rules;
(b) used cheats, bots, exploits or unauthorised third‑party tools;
(c) engaged in fraud, chargebacks, money laundering or other unlawful activity; or
(d) pose a risk to the integrity, security or fairness of the Game.
4.3. Consequences. If we suspend or terminate your access for cause, you may lose access to your account, progress and any virtual items or currency, without compensation, to the maximum extent permitted by applicable law and relevant platform rules.
5. VIRTUAL CURRENCY, VIRTUAL ITEMS AND PURCHASES
5.1. The Game may offer:
(a) virtual currency (for example, in‑Game credits); and
(b) virtual items and services (for example, cosmetics, boosts, access to events),
that you can earn through gameplay or obtain by paying real money through Steam or other authorised channels (collectively, “Virtual Items”).
5.2. Virtual Items:
(a) exist only inside the Game and have no real‑world monetary value;
(b) are not your property and do not represent any balance or deposit; and
(c) only grant you a limited license to use them within the Game in accordance with this EULA.
5.3. You must not sell, trade, gift or exchange Virtual Items outside of the Game for money or any other value, nor buy Virtual Items from any third party, unless we have expressly enabled and authorised a specific mechanism for such transactions.
5.4. Unless your mandatory consumer rights or the platform’s own policies provide otherwise, all purchases of the Game and Virtual Items are final and non‑refundable.
5.5. Game changes. We may change, rebalance or remove Virtual Items, Game mechanics, progression systems and other features at any time (for example, for technical, balancing or legal reasons). Such changes do not entitle you to any refund or compensation, unless required by applicable law.
5.6. If we reasonably believe that Virtual Items, Game progress or rewards were obtained through cheating, exploitation, fraud or other breach of this EULA, we may remove or adjust them.
6. PLAYER CONDUCT, CHAT AND ANTI‑CHEAT
6.1. You must comply with this EULA, the Game rules, the platform rules (for example, Steam community rules) and all applicable laws when using the Game.
6.2. Without limitation, you must not:
(a) use cheats, bots, hacks, automation, or any unauthorised third‑party software or hardware;
(b) exploit bugs, glitches or vulnerabilities;
(c) harass, threaten, abuse, defame, stalk or otherwise harm other players;
(d) share or transmit illegal, hateful, extremist, violent, pornographic or otherwise unacceptable content;
(e) advertise, promote or distribute products, services or websites without our permission;
(f) impersonate our staff, other players or any person or entity.
6.3. Chat and communications. The Game may provide text, voice or other communication features (“Chat”). Chat is not moderated in real time. We may, however, record, review, store and remove Chat messages and other communications, and may take enforcement action when we become aware of violations.
6.4. Anti‑cheat. The Game may include anti‑cheat and security tools that automatically analyse gameplay, Game files and limited technical data (such as device identifiers, IP address, running processes related to the Game) for the purpose of detecting cheating and unauthorised modifications. By using the Game you consent to such anti‑cheat processing, as further described in our privacy documentation.
7. USER‑GENERATED CONTENT
7.1. You are responsible for all content you create, upload, transmit or make available in or in connection with the Game, including Chat messages, usernames, clan names, screenshots, fan content and modifications (“User Content”).
7.2. You must ensure that your User Content does not violate this EULA, applicable law or the rights of any third party (including privacy, intellectual property and publicity rights).
7.3. You retain any intellectual property rights that you may have in your User Content. To the extent permitted by law, you grant us a worldwide, non‑exclusive, royalty‑free, sublicensable and transferable licence to use, reproduce, modify, adapt, display, distribute and otherwise exploit your User Content in connection with operating, improving and promoting the Game and related services.
7.4. We may remove, block or disable access to any User Content that we reasonably consider to be unlawful, infringing or otherwise contrary to this EULA or our rules.
8. UPDATES, ONLINE SERVICE AND AVAILABILITY
8.1. The Game is an online service and will evolve over time. We may provide patches, updates and changes that are required for the Game to function.
8.2. We may add, change or remove features, modes, content, servers, or stop supporting the Game or part of it, for technical, business, legal or security reasons.
8.3. We do not guarantee that the Game will be available at all times or in all territories, nor that any specific content or feature will remain available for any minimum period, unless required by mandatory law or a separate written agreement with you.
9. DISCLAIMERS AND LIMITATION OF LIABILITY
9.1. The Game and all related services are provided “as is” and “as available”. To the maximum extent permitted by applicable law, we do not make any specific promises or guarantees about the Game, including about its availability, performance, security, or that it will be free from errors or interruptions.
9.2. Nothing in this EULA excludes or limits any liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by our negligence, or for our intentional misconduct or gross negligence.
9.3. To the maximum extent permitted by law, we are not liable for:
(a) any indirect, consequential, incidental, special or punitive damages;
(b) any loss of profits, data, business, reputation or goodwill; or
(c) any loss or damage that we could not reasonably foresee when you agreed to this EULA.
9.4. To the extent that we are liable to you under applicable law, our total aggregate liability arising out of or relating to the Game or this EULA will be limited to the amount you actually paid to us (or to the relevant platform on our behalf) for the Game and in‑Game purchases during the twelve (12) months immediately before the event giving rise to the claim, unless a higher amount is required by mandatory consumer law.
9.5. You are responsible for any internet connection, data and hardware costs necessary to access and use the Game.
10. TERM AND TERMINATION
10.1. This EULA starts when you first install, access or use the Game and continues until terminated.
10.2. You may terminate this EULA at any time by uninstalling the Game and, if applicable, closing your in‑Game account. Termination by you will not entitle you to a refund, except where mandatory law or platform rules provide otherwise.
10.3. We may terminate this EULA or your access to the Game (in whole or in part) if:
(a) you materially or repeatedly breach this EULA;
(b) we decide to cease offering the Game generally; or
(c) we are required to do so by law, a court order or a platform provider.
10.4. Upon termination, your licence to use the Game will automatically end and you must stop using the Game. Sections that are intended to survive termination (including those on Virtual Items, User Content, disclaimers, limitation of liability, governing law and dispute resolution) will continue to apply.
11. GOVERNING LAW AND DISPUTES
11.1. This EULA is governed by and construed in accordance with the laws of the Republic of Serbia, without regard to conflict of law rules.
11.2. If you are a consumer resident in the European Union, the United Kingdom or another country that provides you with mandatory consumer protection rights, you also benefit from any mandatory provisions of the laws of your country of residence, and nothing in this EULA limits those rights.
11.3. Any dispute between you and us that cannot be resolved amicably shall be submitted to the competent courts of Serbia. If mandatory law allows you to bring claims in the courts of your country of residence, you may do so.
12. MISCELLANEOUS
12.1. This EULA, together with any additional rules or policies referred to in it, constitutes the entire agreement between you and us regarding your use of the Game, and supersedes any prior agreements relating to the Game.
12.2. If any provision of this EULA is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
12.3. We may modify this EULA from time to time. We will notify you of material changes through the Game, the platform (for example, Steam) or our website. Your continued use of the Game after changes become effective means you accept the updated EULA.
12.4. You may not assign or transfer this EULA or any of your rights or obligations under it without our prior written consent. We may assign this EULA to an affiliate or in connection with a merger, acquisition or sale of assets.
12.5. If you have any questions about this EULA, you can contact us at: legal@gfagames.com.
IMPORTANT – PLEASE READ CAREFULLY
This End User License Agreement (“EULA”) is a legal agreement between:
(a) GFAGAMES BALKAN DOO, a company organized and existing under the laws of the Republic of Serbia, with its registered seat at 11000, Republic of Serbia, Belgrade, Nebojsina 20, tax number: 114009356 (“Company”, “we”, “us”, “our”), and
(b) you, an individual end user (“you”, “your”).
By installing, accessing or using the computer game “PIONER” and any related online services (collectively, the “Game”), including when obtained via Steam, you agree to be bound by this EULA. If you do not agree, do not install, access or use the Game.
This EULA is originally drafted in English. Translations into other languages are provided for convenience only. In case of any conflict or inconsistency, the English version shall prevail.
1. RELATIONSHIP WITH STEAM / VALVE
1.1. If you obtained the Game or in‑Game content via Steam, your use of the Steam client, store and platform is governed by the Steam Subscriber Agreement and other terms provided by Valve Corporation and its affiliates (“Valve”). Valve is not a party to this EULA and is not responsible for the Game, except as expressly stated in its own terms.
1.2. All purchases, refunds and chargebacks on Steam are handled by Valve under its own policies. We do not control whether you are entitled to a refund from Steam.
1.3. In the event of any conflict between this EULA and the Steam terms as between you and Valve, the Steam terms will prevail. This EULA governs your relationship with us only.
2. AGE AND ACCEPTANCE
2.1. You must be at least 18 years old, or have reached the age of majority in your country of residence, or have valid consent from your parent or legal guardian, to enter into this EULA and use the Game.
2.2. By installing or using the Game, you represent that you meet the age requirements above and that all information you provide to us or to the platform (for example, Steam) is true and accurate.
3. LICENSE GRANT AND RESTRICTIONS
3.1. License grant. Subject to your continued compliance with this EULA and any applicable platform terms, we grant you a limited, revocable, non‑exclusive, non‑transferable, non‑sublicensable license to install and use one copy of the Game and its official updates on devices you own or control, solely for your personal, non‑commercial entertainment.
3.2. Ownership. The Game is licensed, not sold. All rights, title and interest in and to the Game, including all code, artwork, graphics, animations, characters, music, sound, story, Game worlds, server software, virtual items and other content, are owned by us and/or our licensors.
3.3. Restrictions. You must not, and must not allow anyone else to:
(a) sell, rent, lease, license, distribute, publicly display, or otherwise transfer the Game or any copy to others;
(b) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the Game, except to the limited extent expressly permitted by mandatory law;
(c) modify, adapt, translate or create derivative works based on the Game (except where we expressly allow modding in specific tools or guidelines);
(d) circumvent, disable or interfere with any technical protection measures, anti‑cheat, or security features of the Game or the platform;
(e) use the Game for any commercial purpose, including running a cybercafé, arcade, tournament or paid streaming venue, unless we have given you prior written permission.
4. ACCOUNTS, ACCESS AND SUSPENSION
4.1. Accounts. You may need a Steam account and/or an in‑Game account to play. You are responsible for keeping your login details secure and for all activity carried out under your accounts.
4.2. Suspension and bans. To protect the Game, other players and our legitimate interests, we may temporarily or permanently restrict, suspend or terminate your access to the Game (including particular servers, modes or communication features) if we reasonably believe that you:
(a) breached this EULA or any Game / community rules;
(b) used cheats, bots, exploits or unauthorised third‑party tools;
(c) engaged in fraud, chargebacks, money laundering or other unlawful activity; or
(d) pose a risk to the integrity, security or fairness of the Game.
4.3. Consequences. If we suspend or terminate your access for cause, you may lose access to your account, progress and any virtual items or currency, without compensation, to the maximum extent permitted by applicable law and relevant platform rules.
5. VIRTUAL CURRENCY, VIRTUAL ITEMS AND PURCHASES
5.1. The Game may offer:
(a) virtual currency (for example, in‑Game credits); and
(b) virtual items and services (for example, cosmetics, boosts, access to events),
that you can earn through gameplay or obtain by paying real money through Steam or other authorised channels (collectively, “Virtual Items”).
5.2. Virtual Items:
(a) exist only inside the Game and have no real‑world monetary value;
(b) are not your property and do not represent any balance or deposit; and
(c) only grant you a limited license to use them within the Game in accordance with this EULA.
5.3. You must not sell, trade, gift or exchange Virtual Items outside of the Game for money or any other value, nor buy Virtual Items from any third party, unless we have expressly enabled and authorised a specific mechanism for such transactions.
5.4. Unless your mandatory consumer rights or the platform’s own policies provide otherwise, all purchases of the Game and Virtual Items are final and non‑refundable.
5.5. Game changes. We may change, rebalance or remove Virtual Items, Game mechanics, progression systems and other features at any time (for example, for technical, balancing or legal reasons). Such changes do not entitle you to any refund or compensation, unless required by applicable law.
5.6. If we reasonably believe that Virtual Items, Game progress or rewards were obtained through cheating, exploitation, fraud or other breach of this EULA, we may remove or adjust them.
6. PLAYER CONDUCT, CHAT AND ANTI‑CHEAT
6.1. You must comply with this EULA, the Game rules, the platform rules (for example, Steam community rules) and all applicable laws when using the Game.
6.2. Without limitation, you must not:
(a) use cheats, bots, hacks, automation, or any unauthorised third‑party software or hardware;
(b) exploit bugs, glitches or vulnerabilities;
(c) harass, threaten, abuse, defame, stalk or otherwise harm other players;
(d) share or transmit illegal, hateful, extremist, violent, pornographic or otherwise unacceptable content;
(e) advertise, promote or distribute products, services or websites without our permission;
(f) impersonate our staff, other players or any person or entity.
6.3. Chat and communications. The Game may provide text, voice or other communication features (“Chat”). Chat is not moderated in real time. We may, however, record, review, store and remove Chat messages and other communications, and may take enforcement action when we become aware of violations.
6.4. Anti‑cheat. The Game may include anti‑cheat and security tools that automatically analyse gameplay, Game files and limited technical data (such as device identifiers, IP address, running processes related to the Game) for the purpose of detecting cheating and unauthorised modifications. By using the Game you consent to such anti‑cheat processing, as further described in our privacy documentation.
7. USER‑GENERATED CONTENT
7.1. You are responsible for all content you create, upload, transmit or make available in or in connection with the Game, including Chat messages, usernames, clan names, screenshots, fan content and modifications (“User Content”).
7.2. You must ensure that your User Content does not violate this EULA, applicable law or the rights of any third party (including privacy, intellectual property and publicity rights).
7.3. You retain any intellectual property rights that you may have in your User Content. To the extent permitted by law, you grant us a worldwide, non‑exclusive, royalty‑free, sublicensable and transferable licence to use, reproduce, modify, adapt, display, distribute and otherwise exploit your User Content in connection with operating, improving and promoting the Game and related services.
7.4. We may remove, block or disable access to any User Content that we reasonably consider to be unlawful, infringing or otherwise contrary to this EULA or our rules.
8. UPDATES, ONLINE SERVICE AND AVAILABILITY
8.1. The Game is an online service and will evolve over time. We may provide patches, updates and changes that are required for the Game to function.
8.2. We may add, change or remove features, modes, content, servers, or stop supporting the Game or part of it, for technical, business, legal or security reasons.
8.3. We do not guarantee that the Game will be available at all times or in all territories, nor that any specific content or feature will remain available for any minimum period, unless required by mandatory law or a separate written agreement with you.
9. DISCLAIMERS AND LIMITATION OF LIABILITY
9.1. The Game and all related services are provided “as is” and “as available”. To the maximum extent permitted by applicable law, we do not make any specific promises or guarantees about the Game, including about its availability, performance, security, or that it will be free from errors or interruptions.
9.2. Nothing in this EULA excludes or limits any liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by our negligence, or for our intentional misconduct or gross negligence.
9.3. To the maximum extent permitted by law, we are not liable for:
(a) any indirect, consequential, incidental, special or punitive damages;
(b) any loss of profits, data, business, reputation or goodwill; or
(c) any loss or damage that we could not reasonably foresee when you agreed to this EULA.
9.4. To the extent that we are liable to you under applicable law, our total aggregate liability arising out of or relating to the Game or this EULA will be limited to the amount you actually paid to us (or to the relevant platform on our behalf) for the Game and in‑Game purchases during the twelve (12) months immediately before the event giving rise to the claim, unless a higher amount is required by mandatory consumer law.
9.5. You are responsible for any internet connection, data and hardware costs necessary to access and use the Game.
10. TERM AND TERMINATION
10.1. This EULA starts when you first install, access or use the Game and continues until terminated.
10.2. You may terminate this EULA at any time by uninstalling the Game and, if applicable, closing your in‑Game account. Termination by you will not entitle you to a refund, except where mandatory law or platform rules provide otherwise.
10.3. We may terminate this EULA or your access to the Game (in whole or in part) if:
(a) you materially or repeatedly breach this EULA;
(b) we decide to cease offering the Game generally; or
(c) we are required to do so by law, a court order or a platform provider.
10.4. Upon termination, your licence to use the Game will automatically end and you must stop using the Game. Sections that are intended to survive termination (including those on Virtual Items, User Content, disclaimers, limitation of liability, governing law and dispute resolution) will continue to apply.
11. GOVERNING LAW AND DISPUTES
11.1. This EULA is governed by and construed in accordance with the laws of the Republic of Serbia, without regard to conflict of law rules.
11.2. If you are a consumer resident in the European Union, the United Kingdom or another country that provides you with mandatory consumer protection rights, you also benefit from any mandatory provisions of the laws of your country of residence, and nothing in this EULA limits those rights.
11.3. Any dispute between you and us that cannot be resolved amicably shall be submitted to the competent courts of Serbia. If mandatory law allows you to bring claims in the courts of your country of residence, you may do so.
12. MISCELLANEOUS
12.1. This EULA, together with any additional rules or policies referred to in it, constitutes the entire agreement between you and us regarding your use of the Game, and supersedes any prior agreements relating to the Game.
12.2. If any provision of this EULA is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
12.3. We may modify this EULA from time to time. We will notify you of material changes through the Game, the platform (for example, Steam) or our website. Your continued use of the Game after changes become effective means you accept the updated EULA.
12.4. You may not assign or transfer this EULA or any of your rights or obligations under it without our prior written consent. We may assign this EULA to an affiliate or in connection with a merger, acquisition or sale of assets.
12.5. If you have any questions about this EULA, you can contact us at: legal@gfagames.com.