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Please read the following End User License Agreement ("Agreement") before installing Siha ("game software"). By installing, copying, and/or otherwise using the game software, you agree to be bound by the terms of this Agreement stipulated by Suzhou Ciyuan Technology Service Co., Ltd. (collectively referred to as "Suzhou Ciyuan"), located at No. 199 Hongwu Avenue, Tangqiao Town, Zhangjiagang City, Suzhou City, Jiangsu Province, China. This Agreement is a legal contract between you and Suzhou Ciyuan. By accessing our services, you agree to be bound by the terms of this Agreement.
Nothing in this Agreement is intended to limit or exclude any mandatory consumer laws applicable in your jurisdiction. If you do not agree to all the terms of this Agreement, you may not use the services or any virtual items, nor create an account.
1.Your Use of the Services
1.1 Age Restrictions and Legal Responsibility
In this Agreement, "you" or "your" refers to the individual user interacting with our services; if the user is under 18 years old (or the minimum legal age of adulthood in your country/region), then "you" or "your" refers to the user's parents or legal guardians who sign this Agreement on behalf of the user. You or anyone under your guardianship should only use the services when you or the person under your guardianship exceeds the minimum age rating for the applicable services. Minors under 18 years old (or the legal age of adulthood in your country/region) must have their parents or guardians review and explain this Agreement to them, and agree to this Agreement on their behalf. If you accept this Agreement on behalf of a minor, you should supervise the minor's use of the services, including any virtual items or accounts used by the minor. If you are the parent or guardian of a minor and you agree to this Agreement on their behalf, you agree that you will be responsible for all of your child's use of the services, including any virtual items or accounts, regardless of whether such use is explicitly authorized by you. You are legally and financially responsible for all actions related to the use or access of the services, including actions taken by any person who accesses the services or your account with your permission.
1.2. Modifications to the Agreement
We reserve the right to modify this Agreement, in whole or in part, at any time. We will strive to notify you of any such modifications before the modified Agreement takes effect. If you do not wish to agree to the terms of the modified Agreement, you may be unable to access the services once the modified Agreement takes effect. When notifying you of the modified Agreement, we will strive to inform you of this legal consequence. By actively accepting the modified Agreement or continuing to use the services after the modified Agreement takes effect, you agree to be bound by the modified terms of this Agreement. If you do not wish to agree to the modified Agreement, you may terminate your use of the services without paying us any fees (however, you will still be responsible for any due and unpaid amounts for any digital storefronts as stipulated in Section 4 below).
1.3. Your Account
Certain content of the services may require you to create an account, and for other services, an account may be automatically created for you when you first access the services (each referred to as an "Account"). To create an account, you may need to provide age information and country/region, followed by an email address, username, password, and other information we deem relevant to account creation, all of which will be processed and stored in accordance with our user agreement. When creating an account, you must provide accurate, up-to-date, and complete information. You are responsible for keeping your account username and password confidential. You also agree not to sell, transfer, or share your account, account username, or password, and agree to notify us immediately if you suspect any unauthorized use of your account. We reserve the right to refuse to create any account for any legitimate reason, and we retain the right to terminate any account that violates this Agreement in accordance with the termination terms below, as well as the right to delete any account information in accordance with our user agreement.
2.Limited License
2.1. Reservation of Intellectual Property Rights.
We and our licensors own and retain all rights, titles, and interests in and to the Services, Virtual Items, and Your Account (excluding any tangible media that may be used to provide the Services), including all: (1) information, text, data, files, code, scripts, designs, images, artwork, illustrations, photographs, sounds, music, titles, themes, objects, characters, names, dialogues, locations, stories, plots, animations, concepts, audiovisual effects, Virtual Goods and in-game currencies (including Virtual Items), interactive features, gameplay, methods of operation, materials in the Services, Virtual Items, or Your Account, as well as any compilation, assembly, and arrangement of the foregoing, and all other copyrightable materials; (2) trademarks, logos, trade names, trade dress, service marks, and indicia of origin of all parties, including our own; and (3) other forms of intellectual property rights (collectively referred to as "Content").
2.2. Your Personal Non-Commercial Use.
Subject to the terms of this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services (including Virtual Items and Your Account) solely for your personal and non-commercial purposes. The Services, Virtual Items, or Your Account (including the Content, but excluding any tangible media that may be used to provide the Services) are licensed for use and not sold. This license is personal to you and does not grant you any ownership rights in or to any Services, Virtual Items, or Your Account (or any of its functions or Content).
2.3. Restrictions.
The limited license granted under this Agreement does not grant you any right to sell, copy (except as permitted by applicable law, such as the "private copy" exception under applicable law), lend, lease, distribute, disassemble, decompile, decrypt, reverse engineer (except as permitted by applicable law exceptions such as Directive 2009/24/EC of the European Union or other applicable law), modify, create derivative works from, commercialize, or otherwise exploit the Services (including Content), Virtual Items, or Your Account, unless separate, explicit written terms provided by Suzhou Cyuan expressly allow such actions. Without limiting the foregoing, nothing in the limited license granted under this Agreement authorizes any use of the Services (including Content), Virtual Items, or Your Account in any way to develop, train, enhance, or promote any generative AI tools, or to provide source materials for any such tools. For the avoidance of doubt, any such use is expressly prohibited. "Generative AI Tools" refers to any tool or computer program that uses algorithms or techniques commonly referred to as artificial intelligence or machine learning to create or generate content, including but not limited to software code, written text, static or dynamic images, musical compositions, human voice simulations, audio materials, or other creative works based on text, image, sound prompts, or other inputs. If we terminate Your Account or this Agreement in accordance with the provisions below, any license granted to you to use the Services, Virtual Items, Your Account, or any Content shall immediately terminate.
2.4. Legal Effectiveness.
This license describes specific legal rights. Depending on the laws of your state or country, you may have other rights. This license does not change your rights under the laws of your state or country if the laws of your state or country do not permit it.
3.Virtual Items.
"Virtual Items" refer to any virtual currencies, goods, objects, enhancements, or effects, such as but not limited to gold coins, points, gems, tokens, weapons, vehicles, cards, skins, ability items, costumes, equipment, trophies, rewards, badges, or any other in-game virtual assets provided through the Services, purchased from digital stores, earned, or otherwise obtained. Virtual Items are licensed under the terms of this Agreement, and nothing in this Agreement shall be construed as transferring to you any rights or ownership interests in such Virtual Items. Virtual Items are available only to users in specific locations, and unless otherwise specified in your agreement with the relevant digital store, you may not be able to purchase or use Virtual Items if your location is unauthorized. Virtual Items can only be redeemed for content provided through the Services, which is typically game-specific. Virtual Items have no currency value, cannot be used outside the Services, and cannot be sold, transferred, or exchanged for real currency or valuable items outside the Services, unless separately and explicitly permitted by written terms provided by Suzhou Cyuan. We reserve the right to modify, delete, move, remove, or suspend any Virtual Items at any time without notice or liability to you. We may limit the total number of Virtual Items that may be held in any one game or in your Account. We may restrict the time period during which you may hold or use Virtual Items associated with any specific game or other aspect of the Services. Additionally, the pricing and availability of Virtual Items for purchase or acquisition may change. You agree that you do not own or have any other rights to any Virtual Items or your Account.
4.Purchases, Billing, and Subscriptions.
4.1. Digital Stores.
Certain aspects of the Services and certain Virtual Items may require you to pay a fee through a storefront operated by us or a third party (collectively referred to as "Digital Stores"). The contracting partner providing you with these Services and Virtual Items is the Digital Store. Your purchases made through a Digital Store are subject to any applicable terms or conditions ("Store Terms") specified by the Digital Store, all of which are incorporated by reference into this Agreement. You are responsible for paying all fees associated with purchases made from such Digital Stores and must provide accurate and complete payment information to the Digital Store. If the Digital Store notifies us that they have not received full payment from you after reasonable advance notice, or if you obtain or attempt to obtain a refund in violation of applicable Digital Store policies, we may suspend or cancel the provision of the applicable Services or Virtual Items. Suspension or cancellation of Services or Virtual Items due to unpaid payments to the Digital Store may result in the inability to access and use your Account, as well as any Content or Services. For the avoidance of doubt, we will not be liable to you if your access to any Services is terminated by a Digital Store due to your violation of their terms.
4.2. Subscriptions.
Certain aspects of the Services may be offered on a subscription basis with automatic periodic payments made at the start of each billing cycle ("Subscription"). We reserve the right to modify the terms for purchasing such features at any time with thirty (30) days' advance notice. Please note that certain subscriptions are subject to additional terms and conditions, which may modify the following provisions.
(1) Purchase. Subscriptions can be purchased through Digital Stores. To use a Subscription, you must: hold valid rights to the product or service associated with the Subscription; possess a valid account with the Digital Store, including a current, valid, and acceptable payment method registered to that account; and have an internet connection. The Digital Store will charge the applicable subscription fee (plus any applicable taxes) ("Fees") through the payment method you have chosen on each Subscription renewal date. Upon purchase, your Subscription will be activated, and you will gain access to the benefits associated with the Subscription as listed at the time of registration.
(2) Automatic Renewal and Cancellation. Your Subscription will automatically renew at the end of each billing cycle. Unless you cancel your Subscription through the corresponding Digital Store before the end of the current billing cycle, the Digital Store will charge the Fees through your payment method at the then-current rate. You can cancel your Subscription at any time, which will prevent automatic renewal and terminate your Subscription at the end of the current billing cycle. If you cancel, you can continue to enjoy the benefits until the Subscription terminates at the end of the current billing cycle. Please refer to the Store Terms for applicable refund policies, if any.
(3) Changes to Subscriptions. The terms of any Subscription and the benefits included in that Subscription may change from time to time. Benefit changes may include altering or cancelling previously earned benefits. Suzhou Cyuan may also cancel Subscriptions at any time with no less than thirty (30) days' notice. Any such changes will be updated on the subscription product page of the Digital Store, and you will receive email notifications from Suzhou Cyuan and/or the Digital Store regarding any such changes before they occur. Please carefully read any change notifications. If you do not cancel your Subscription after receiving notice of changes to the Subscription terms (including the amount of Fees) or the benefits included in the Subscription, it will be deemed that you have accepted the changes. Changes will take effect on the date of your Subscription's automatic renewal or when you explicitly accept any such changes, if earlier.
5.User Rules.
For the purposes of this Article 5, "Services" include Virtual Items and your Account.
5.1. No illegal activities or unauthorized commercial exploitation.
You agree that:
(1) You will only use this Service for legitimate purposes in accordance with applicable laws.
(2) You shall not use this Service for betting with money or other valuable items, unless separately and explicitly authorized in written terms provided by Suzhou Cyuan.
(3) You will use this Service for your personal non-commercial purposes and shall not use it for commercial purposes, unless separately and explicitly authorized in written terms provided by Suzhou Cyuan. This includes participating in, licensing, or encouraging the collection, sale, or exchange of any items in the Service (including but not limited to any virtual items or accounts) without explicit authorization from Suzhou Cyuan; promoting, creating, or maintaining any unauthorized service connections (including modifying, simulating, or otherwise connecting to any unauthorized servers of any Service); or creating or participating in any manner that exploits price differences of virtual items (e.g., differences in real-currency prices).
5.2. Respect for Intellectual Property.
You agree not to use the Service to create, upload, or distribute any material that infringes on any third-party copyright, trademark, or other intellectual property rights, or violates the terms of Article 5.
5.3. Conduct Guidelines.
You agree that:
(1) You shall not use improper or unauthorized means to interfere with or adversely affect any other user's ability to use the Service as intended; obtain unfair gaming advantages; or access virtual items or other content that you are not authorized to access. This includes exploiting cheating, unauthorized mods, hacking, glitches, or other technical vulnerabilities, as well as phishing, scamming, or social engineering.
(2) You shall not use the Service to create, upload, or distribute any material that interferes with or violates the privacy of others. This includes "doxxing," which refers to sharing or threatening to share information to embarrass, intimidate, harm, or harass others.
(3) You shall not use this Service to create, upload, or distribute any material that is knowingly or intentionally misleading, false, or fraudulent. You shall not use the Service to participate in "spamming," which refers to repeatedly or regularly abusing communication channels to disrupt or interfere with the operation of the Service, advertise any third-party products or services, or adversely affect any other user's ability to use the Service as intended.
(4) You shall not use this Service to create, upload, or distribute material containing realistic or extremely graphic descriptions of blood, excessive violence, torture, or animal abuse. This includes all depictions of such content, regardless of whether the material is real or processed media, animation, computer-generated imagery, or other digital creations.
(5) You shall not use the Service to create, upload, distribute, describe, promote, normalize, encourage, or intentionally cause others to engage in eating disorders, suicide, or other physical self-harm. This includes material or behavior reasonably understood to promote or encourage others to harm or starve themselves; consume dangerous amounts of alcohol, drugs, or other substances; or perform or threaten self-harm to intimidate, manipulate, or coerce others.
(6) You shall not use this Service to create, upload, or distribute material that insults, bullies, harasses others, or is reasonably understood as making personal or verbal threats against others. This includes defamatory materials and behaviors such as stalking, malicious destruction, streaming sniping, false alarms, or other malicious in-game conduct.
(7) You are prohibited from using this Service to create, upload, or distribute pornographic, obscene, or sexually harassing materials or engaging in such behaviors. This includes distributing unsolicited or unwanted sexually suggestive materials; sexually objectifying others without their consent; threatening or attacking individuals based on their actual, perceived, or assumed sexual orientation or sexual activities; or unauthorized sharing of others' sexually suggestive or explicit content without their consent (i.e., "revenge porn").
(8) You shall not use this Service to create, upload, or distribute any material that depicts, promotes, or attempts to justify, encourage, or intentionally leads to sexual abuse of minors. This includes material sexualizing minors in any manner, whether real or processed media, animation, computer-generated imagery, or other digital creations; engaging in or attempting sexually suggestive or explicit communication with minors; soliciting sexually suggestive or explicit materials from minors; or sharing such materials with minors.
(9) You are prohibited from using this Service to create, upload, or distribute material constituting hate speech or behavior. We define hate speech or behavior as any expression reasonably understood to attack or promote hatred or violence against individuals or groups based on any of the following characteristics: age; color or race; disability; ethnicity; gender or gender identity; nationality or immigration status; religious belief; sexual orientation; military service; socio-economic class, status, or caste; or weight, body shape, or physical appearance.
(10) You shall not use this Service to create, upload, or distribute material that describes, promotes, or supports violent extremism or terrorism. This includes any material or behavior reasonably understood to endorse or support perpetrators of extremist violence or such acts; as well as promoting extremist ideologies or conspiracy theories that encourage or incite violence against others.
(11) You will abide by any additional rules specified in the respective community standards that may apply to your use of specific games, applications, products, or websites within the Service, all of which are incorporated by reference into this document.
(12) In addition to the above provisions, you shall not use this Service to create, upload, or distribute any other illegal materials or engage in any other illegal behaviors, or use the Service to attempt or conspire to commit any illegal acts specified in this Code of Conduct.
5.4. Do Not Exploit Technical Vulnerabilities.
You agree to:
(1) Not use IP proxies or other methods to conceal your location or residence, including but not limited to circumventing geographical restrictions, access controls, or technical protection measures for content; or engaging in activities that are illegal under applicable local laws.
(2) Unless otherwise bound by separate and explicit written terms provided by Suzhou Ciyuan, you shall not use the Service through remote servers, virtual PCs, or other systems or networks, or copy any content to remote servers, virtual PCs, or other systems or networks, including but not limited to systems or networks that support (or claim to support) downloading or streaming such services or content to one or more separate internet devices.
(3) You shall not use, promote, or provide any errors, glitches, exploits, cheating, hacking, scripts, bots, unauthorized mods, or other methods aimed at maliciously interacting with the Service, including but not limited to violating this Agreement; collecting information or user data; exploiting system vulnerabilities; evading content review or filtering systems; or otherwise intercepting, redirecting, or interfering with the operation of the Service.
(4) Without our prior explicit written consent, you shall not reverse engineer, decompile, or disassemble all or part of the Service's content (except as permitted by applicable law exceptions derived from EU Directive 2009/24 or other applicable laws), display, perform, prepare derivative works based on the Service, or modify it in any other way.
(5) You shall not use the Service to distribute, upload, or transmit any software, scripts, codes, or other information (including but not limited to any viruses, worms, time bombs, cancelbots, Trojans, hackers, or other harmful codes) to modify or alter the Service in any unauthorized manner, or transmit such information.
5.5. Do Not Support or Encourage Violations.
You agree not to provide substantial support to other users who violate or attempt to violate this Agreement. This includes providing financial support, technical tips, professional knowledge, or other assistance, or repeatedly encouraging the violation of this Agreement.
5.6. Applicability to Employees, Agents, and Contractors.
For clarity, the conduct and behavior rules in this Section 5 apply to your communication and interaction with Suzhou Ciyuan employees, agents, and contractors, including but not limited to individuals from our customer support, engineering, security, or community teams.
5.7. Consequences of Violation.
If you violate this Agreement, including but not limited to the user rules in this Section 5 (which may be revised from time to time), Suzhou Ciyuan reserves the right to take adverse actions against you, including but not limited to: resetting some or all of the game progress related to your account; suspending your access to some or all of the Service, virtual items, or your account; terminating your access to some or all of the Service, virtual items, or closing your account in accordance with the termination terms below; prohibiting you from creating an account or accessing the Service in the future; or taking appropriate legal action to enforce this Agreement or our other rights under applicable laws. If the violation involves a threat to your or others' life or safety, or any other illegal activities that we deem inappropriate, we may notify law enforcement or other government or regulatory agencies and provide any relevant personal data as stipulated in our user agreement. We reserve the right to take adverse actions against you based on information we may receive from third parties, including but not limited to other users, law enforcement agencies, government agencies, or other regulatory bodies. We shall not be held liable for any violation of this Agreement by you or any other user.
5.8 Monitoring; User Tools and Automated Systems
We may, but are not obligated to, actively monitor the use of the Services for various purposes, including preventing cheating and hacking, ensuring your compliance with this Agreement, enforcing the terms of this Agreement, and improving the Services.
The Services may employ review and filtering systems, such as automatic text filters and content or symbol recognition software, designed to prevent or stop the distribution of materials that violate this Agreement. The Services may also include tools that enable users to control their interactions with other users, for instance, allowing users to opt into in-game text chat or voice communication or enabling users to "mute" or block other users. The Services may provide reporting tools within the game or through dedicated support websites, through which users can report violations of the Code of Conduct for our review.
The aforementioned functions and tools may incorporate algorithms, artificial intelligence, machine learning, or other automated systems to assist us in achieving the purposes outlined in this section within the scale and scope necessary for the effective maintenance of the user Services.
Review and filtering systems may vary across Services, depending on the content, age rating, or target audience of a specific Service. For more information on how we monitor and collect data on the use of Services, please refer to our User Agreement. For more information on reporting violations of our policies, please visit our Customer Support.
Content Reporting; Deletion Requests
6.1 Harmful or Illegal Content
If you find any custom content provided on the Services that violates the User Rules (including the Code of Conduct) outlined in Section 5 of this Agreement, you can notify us using the reporting tools available within the game or on our related customer support websites. Please visit our Customer Support for more information on how to report custom content that violates the User Rules. By submitting any such notice to us, you confirm that you have a reasonable belief that the custom content you are reporting violates this Agreement and that the information provided in your notice is accurate and complete.
6.2 Contact Information
Postal Address: 199 Hongwu Avenue, Tangqiao Town, Zhangjiagang City, Suzhou City, Jiangsu Province, China
Email: IHUMAN13151310385@153.com
6.3 Repeat Infringers Policy
If you repeatedly violate this Agreement, such as infringing on our intellectual property rights, the Code of Conduct, or the rights of third parties, we reserve the right to take adverse actions against you, including but not limited to: suspending your access to part or all of the Services, Virtual Items, and/or your account; closing your account in accordance with the termination provisions below; banning you from creating an account or accessing the Services in the future; or taking appropriate legal action to enforce this Agreement or our other rights under applicable laws.
7.Updates and Features
7.1 Updates and Modifications
We may, without notifying you, provide patches, updates, or upgrades necessary for the continued use of the Services, Virtual Items, or your account, including automatic updates or "background" updates. Such updates are subject to this Agreement unless accompanied by separate terms, in which case the separate terms apply. We have no obligation to provide any updates. We do not guarantee that we will support the version of your system or device that you licensed, obtained, or purchased any part of the Services, unless we have made a statement regarding compatibility. We may, at any time and without additional cost to you, modify, change, or suspend any of our Services, Virtual Items, and/or your account, in whole or in part, for valid reasons. Valid reasons may include but are not limited to: improving our Services, Virtual Items, or your account (e.g., providing new Services, Virtual Items, or content); game balancing, bug fixes, or changes necessary to prevent or counteract exploits; changes necessitated by new technological environments or increases or decreases in user numbers; alleged or actual intellectual property infringement; changes in licenses held by us from third parties or other third-party compliance requirements; termination of our agreements with third parties for whatever reason; third parties ceasing to provide services or features related to or associated with our Services, Virtual Items, or your account; changes in specific and verifiable open-market costs; necessary improvements for the safety of users or other third parties; or other significant, legal, regulatory, or security reasons.
7.2. Automatically Generated Players
As part of our services, we may provide you with the opportunity to play with your friends or other matched opponents. To ensure that you have opponents with appropriate skill levels, some of these matched opponents may be automatically generated, computer-controlled players that appear and play like real people.
7.3. Availability
The services, virtual items, content, or your account may be available for a limited time or vary based on your location or device. If you change your location, subject to our portability obligations under applicable laws and in accordance with your agreement with the applicable digital storefront, you may need to reacquire certain services, virtual items, or content that you have paid for or acquired in a previous region. Similarly, if you change your location, you may no longer be able to access certain services, content, or virtual items that you could access in your previous region if the applicable laws in your new region prohibit such services, content, or virtual items.
7.4. Third-Party Services
You may have the opportunity to access or enable content, software, applications, products, websites, platforms, features, and services operated by third parties through our services. These third parties are not affiliated with Suzhou Ciyuan and are not within our control ("Third-Party Services"). If you choose to access, transact with, enable, or otherwise interact with any such Third-Party Services, you understand that you are directing the applicable third-party entity to provide such Third-Party Services to you. You are responsible for your transactions with third parties. When you use our services to access Third-Party Services, any applicable terms of use related to the Third-Party Services will govern your use of those Third-Party Services. We do not endorse any Third-Party Services provided or marketed on or through our services. We do not license any intellectual property rights to you as part of any Third-Party Services, and we are not responsible or liable to you or others for any Third-Party Services or the results, information, content, or interactions you may encounter while using them. Any questions you have about the results, information, content, or interactions you may encounter while using such Third-Party Services should be directed to the providers of those Third-Party Services.
7.5. Internet-Based Services
Our services may require an internet connection through wireless or cellular networks, and as a result, may receive certain standard information about the devices, systems, and software you use to connect to our services. We collect and use such information in accordance with our user agreement. You are responsible for maintaining and ensuring the reliability of your internet connection and are liable for any fees or charges incurred due to accessing our services through any wireless or cellular networks.
7.6. Third-Party Advertisements
Certain services may include advertisements or links to third-party websites, content, goods, promotions, or services ("Third-Party Advertisements"). We are not responsible for any Third-Party Advertisements and do not control their content. The inclusion of such Third-Party Advertisements in our services does not imply our endorsement or approval of such Third-Party Advertisements or the websites, content, goods, promotions, services, or business practices of the third-party providers of such Third-Party Advertisements.
8.Your Responsibilities to Us
You agree to defend, indemnify, and hold Suzhou Ciyuan harmless from any and all direct liabilities, damages, losses arising from or related to: (1) your violation of this Agreement; (2) any information or content you provide that infringes the rights of third parties when used by us in accordance with this Agreement; (3) your illegal acts or omissions. We may, at our own expense, assist in the defense of any matter for which you are required to indemnify us, and in such case, you agree to cooperate with us, and we will take reasonable steps to mitigate our losses. However, you are not required to indemnify us for any liabilities, damages, or losses arising from the negligent acts or omissions, fraud, or intentional misconduct of Suzhou Ciyuan, its officers, employees, contractors, or agents.
You are solely responsible for any third-party fees arising from your use of our services, virtual items, or your account.
9.Termination
You may stop using the Service, Virtual Items, or your Account at any time and terminate this Agreement by destroying or deleting all copies of any materials or software you have obtained and/or deleting your Account. Additionally, you may request us to delete your Account and your personal information at any time in accordance with our User Agreement.
For any Service, Virtual Items, and/or Account provided to you indefinitely, we reserve the right to terminate this Agreement and your access to the Service, Virtual Items, and your Account or to stop providing such Service at any time and for any reason, in our sole discretion. If we have a reasonable means to contact you and it is feasible, we will try to provide reasonable notice to you before any such termination or service cessation takes effect. If advance notice is not possible, we will try to notify you promptly afterwards. If your habitual residence is in Germany, the parties' rights to specially terminate the contract for legitimate reasons shall remain unaffected. There are legitimate reasons if, considering all the circumstances of the case and balancing the interests of both parties, it cannot reasonably be expected that the party terminating the contract will continue to fulfill the contractual relationship until the agreed termination or until the expiration of the notice period.
We may immediately terminate or suspend your right to access any aspect of the Service, Virtual Items, Content, and/or your Account if you: violate this Agreement; use the Service, Virtual Items, or your Account in a fraudulent, illegal, or any unintended manner; initiate any adverse litigation against us; or if we are legally obligated to do so. If we decide to terminate or suspend your access to some or all of the Service, Virtual Items, or your Account, we will try to notify you of such termination or suspension in advance, unless the action is taken based on a legal obligation that does not require our notice to you or it is not feasible for us to do so.
You acknowledge and agree that if this Agreement is terminated (or we terminate your right to access any Service, Virtual Items, Content, or your Account in accordance with the terms of this Agreement), the license granted to you under this Agreement (or related to such Service, Virtual Items, Content, or Account) shall immediately terminate.
10.Photosensitive Epilepsy Warning
Exposure to certain light patterns or flashing lights, including some visual effects that may appear in certain video games, can trigger epileptic seizures in a very small percentage of people. Even individuals with no history of epilepsy or photosensitivity may experience symptoms. If you or anyone in your household has epilepsy or photosensitivity, please consult your doctor before playing any of our video games.
If you experience any of the following symptoms while playing any of our video games, immediately stop using and consult your doctor before resuming play: dizziness, altered vision, twitching of the eyes or muscles, loss of consciousness, disorientation, any involuntary movements or convulsions.
11.Miscellaneous
11.1. General Provisions
This Agreement, along with any documents or policies linked to it, constitutes the entire agreement between you and us regarding your use of the Service, including Virtual Items and your Account. It supersedes any prior written agreements between you and us regarding your use of the Service. You agree that we may transfer all or part of this Agreement at any time. If our transfer results in a change to the party with whom you contracted, you have the right to terminate this Agreement. You may not assign your rights or obligations under this Agreement, nor any rights to use the Service, Virtual Items, or your Account. If your habitual residence is in Germany, the preceding sentence does not apply to any monetary claims you may have against us arising from this Agreement. If any provision of this Agreement is unenforceable for any reason, that provision shall be modified to the extent necessary to make it enforceable, or deleted from this Agreement, and the remaining provisions of this Agreement shall remain in effect.
12.Contact Us
If you have any questions or concerns about the Service, Virtual Items, your Account, or this Agreement, please submit a support request to Suzhou Ciyuan's customer support. Suzhou Ciyuan's customer support provides you with communication channels to contact Suzhou Ciyuan.
13.Applicable Law, Disputes, and Liability: Australia, Switzerland, European Economic Area, United Kingdom
If you habitually reside in Australia, Switzerland, the United Kingdom, or any part of the European Economic Area, the provisions of this Section 14 apply to the legal contract between you and Suzhou Ciyuan. If you habitually reside outside of these regions or jurisdictions, please refer to Section 14 below.
13.1. Applicable Law and Jurisdiction
This Agreement shall be governed by and interpreted in accordance with the laws of your country of residence, without giving effect to its conflict of laws rules. The exclusive jurisdiction for any disputes shall be the courts of your country of habitual residence.
13.2. Limitation of Our Liability
Suzhou Ciyuan shall not be liable for any indirect losses or damages or breaches of its obligations arising from or related to the Service or this Agreement due to force majeure events. Nothing in this Agreement is intended to exclude any non-excludable rights or damages under applicable law, including but not limited to any liability for fraud, death, or any personal injury caused by our negligence.
If any applicable law provides that there is a warranty for any goods or services provided by us in connection with this Agreement, and our liability for failure to comply with that warranty cannot be excluded, but may be limited, then our liability for such failure is limited to, at our option, replacing the goods, supplying equivalent goods, repairing the goods, or providing you with a refund for the goods in whole or in part, or in the case of services, supplying the services again, providing you with a refund for the unused portion, or compensating you for its reduced value.
14.Applicable Law, Disputes, and Liability
If you habitually reside in the United States or any region other than Australia, Switzerland, the United Kingdom, or the European Economic Area, the provisions of this Section 13 apply to the legal contract between you and Suzhou Ciyuan. If you habitually reside in Australia, Switzerland, the United Kingdom, or any part of the European Economic Area, please refer to Section 14 above.
14.1. Applicable Law and Jurisdiction
This Agreement is executed in Chaoyang District, Beijing, China. It shall be governed by and interpreted in accordance with the laws of China, without giving effect to its conflict of laws rules. Any dispute arising from or related to the content or execution of this User Agreement shall be resolved through friendly consultation between the parties. If no agreement can be reached through consultation, the parties agree to submit the dispute to the People's Court of Chaoyang District, Beijing, China for jurisdiction and handling.
14.2 Disclaimer of Warranty.
To the fullest extent permitted by applicable laws, the Service is provided to you "as is," "as available," and "with all faults." Suzhou Ciyuan, any digital storefronts, and our or their respective officers, directors, managers, employees, agents, or licensors do not make any representations, warranties, promises, or guarantees of any kind, whether express or implied, statutory or otherwise, with respect to the Software, Content, third-party services, or other services. Suzhou Ciyuan or any digital storefront does not guarantee that the Service or third-party services will be accurate or reliable, uninterrupted, timely, secure, error-free, or free of viruses. To the maximum extent permitted by local laws, Suzhou Ciyuan and each digital storefront disclaims any implied warranties, including warranties of non-infringement, merchantability, fitness for a particular purpose, and satisfactory quality.
14.3 Limitation of Our Liability.
To the fullest extent permitted by applicable laws, in no event shall Suzhou Ciyuan or any digital storefront be liable to you for any indirect, special, incidental, exemplary, consequential, or punitive losses or damages, arising from or related to the Service or this Agreement, or any system failure or malfunction, or any loss of profits, data, use, business, or goodwill, whether arising from contract, tort, strict liability, statute, or any other legal or equitable theory.
The limitations and disclaimers in this Agreement are not intended to limit liability or alter your rights as a user that cannot be excluded or limited under applicable laws.
Nothing in this Agreement is intended to limit or exclude any mandatory consumer laws applicable in your jurisdiction. If you do not agree to all the terms of this Agreement, you may not use the services or any virtual items, nor create an account.
1.Your Use of the Services
1.1 Age Restrictions and Legal Responsibility
In this Agreement, "you" or "your" refers to the individual user interacting with our services; if the user is under 18 years old (or the minimum legal age of adulthood in your country/region), then "you" or "your" refers to the user's parents or legal guardians who sign this Agreement on behalf of the user. You or anyone under your guardianship should only use the services when you or the person under your guardianship exceeds the minimum age rating for the applicable services. Minors under 18 years old (or the legal age of adulthood in your country/region) must have their parents or guardians review and explain this Agreement to them, and agree to this Agreement on their behalf. If you accept this Agreement on behalf of a minor, you should supervise the minor's use of the services, including any virtual items or accounts used by the minor. If you are the parent or guardian of a minor and you agree to this Agreement on their behalf, you agree that you will be responsible for all of your child's use of the services, including any virtual items or accounts, regardless of whether such use is explicitly authorized by you. You are legally and financially responsible for all actions related to the use or access of the services, including actions taken by any person who accesses the services or your account with your permission.
1.2. Modifications to the Agreement
We reserve the right to modify this Agreement, in whole or in part, at any time. We will strive to notify you of any such modifications before the modified Agreement takes effect. If you do not wish to agree to the terms of the modified Agreement, you may be unable to access the services once the modified Agreement takes effect. When notifying you of the modified Agreement, we will strive to inform you of this legal consequence. By actively accepting the modified Agreement or continuing to use the services after the modified Agreement takes effect, you agree to be bound by the modified terms of this Agreement. If you do not wish to agree to the modified Agreement, you may terminate your use of the services without paying us any fees (however, you will still be responsible for any due and unpaid amounts for any digital storefronts as stipulated in Section 4 below).
1.3. Your Account
Certain content of the services may require you to create an account, and for other services, an account may be automatically created for you when you first access the services (each referred to as an "Account"). To create an account, you may need to provide age information and country/region, followed by an email address, username, password, and other information we deem relevant to account creation, all of which will be processed and stored in accordance with our user agreement. When creating an account, you must provide accurate, up-to-date, and complete information. You are responsible for keeping your account username and password confidential. You also agree not to sell, transfer, or share your account, account username, or password, and agree to notify us immediately if you suspect any unauthorized use of your account. We reserve the right to refuse to create any account for any legitimate reason, and we retain the right to terminate any account that violates this Agreement in accordance with the termination terms below, as well as the right to delete any account information in accordance with our user agreement.
2.Limited License
2.1. Reservation of Intellectual Property Rights.
We and our licensors own and retain all rights, titles, and interests in and to the Services, Virtual Items, and Your Account (excluding any tangible media that may be used to provide the Services), including all: (1) information, text, data, files, code, scripts, designs, images, artwork, illustrations, photographs, sounds, music, titles, themes, objects, characters, names, dialogues, locations, stories, plots, animations, concepts, audiovisual effects, Virtual Goods and in-game currencies (including Virtual Items), interactive features, gameplay, methods of operation, materials in the Services, Virtual Items, or Your Account, as well as any compilation, assembly, and arrangement of the foregoing, and all other copyrightable materials; (2) trademarks, logos, trade names, trade dress, service marks, and indicia of origin of all parties, including our own; and (3) other forms of intellectual property rights (collectively referred to as "Content").
2.2. Your Personal Non-Commercial Use.
Subject to the terms of this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services (including Virtual Items and Your Account) solely for your personal and non-commercial purposes. The Services, Virtual Items, or Your Account (including the Content, but excluding any tangible media that may be used to provide the Services) are licensed for use and not sold. This license is personal to you and does not grant you any ownership rights in or to any Services, Virtual Items, or Your Account (or any of its functions or Content).
2.3. Restrictions.
The limited license granted under this Agreement does not grant you any right to sell, copy (except as permitted by applicable law, such as the "private copy" exception under applicable law), lend, lease, distribute, disassemble, decompile, decrypt, reverse engineer (except as permitted by applicable law exceptions such as Directive 2009/24/EC of the European Union or other applicable law), modify, create derivative works from, commercialize, or otherwise exploit the Services (including Content), Virtual Items, or Your Account, unless separate, explicit written terms provided by Suzhou Cyuan expressly allow such actions. Without limiting the foregoing, nothing in the limited license granted under this Agreement authorizes any use of the Services (including Content), Virtual Items, or Your Account in any way to develop, train, enhance, or promote any generative AI tools, or to provide source materials for any such tools. For the avoidance of doubt, any such use is expressly prohibited. "Generative AI Tools" refers to any tool or computer program that uses algorithms or techniques commonly referred to as artificial intelligence or machine learning to create or generate content, including but not limited to software code, written text, static or dynamic images, musical compositions, human voice simulations, audio materials, or other creative works based on text, image, sound prompts, or other inputs. If we terminate Your Account or this Agreement in accordance with the provisions below, any license granted to you to use the Services, Virtual Items, Your Account, or any Content shall immediately terminate.
2.4. Legal Effectiveness.
This license describes specific legal rights. Depending on the laws of your state or country, you may have other rights. This license does not change your rights under the laws of your state or country if the laws of your state or country do not permit it.
3.Virtual Items.
"Virtual Items" refer to any virtual currencies, goods, objects, enhancements, or effects, such as but not limited to gold coins, points, gems, tokens, weapons, vehicles, cards, skins, ability items, costumes, equipment, trophies, rewards, badges, or any other in-game virtual assets provided through the Services, purchased from digital stores, earned, or otherwise obtained. Virtual Items are licensed under the terms of this Agreement, and nothing in this Agreement shall be construed as transferring to you any rights or ownership interests in such Virtual Items. Virtual Items are available only to users in specific locations, and unless otherwise specified in your agreement with the relevant digital store, you may not be able to purchase or use Virtual Items if your location is unauthorized. Virtual Items can only be redeemed for content provided through the Services, which is typically game-specific. Virtual Items have no currency value, cannot be used outside the Services, and cannot be sold, transferred, or exchanged for real currency or valuable items outside the Services, unless separately and explicitly permitted by written terms provided by Suzhou Cyuan. We reserve the right to modify, delete, move, remove, or suspend any Virtual Items at any time without notice or liability to you. We may limit the total number of Virtual Items that may be held in any one game or in your Account. We may restrict the time period during which you may hold or use Virtual Items associated with any specific game or other aspect of the Services. Additionally, the pricing and availability of Virtual Items for purchase or acquisition may change. You agree that you do not own or have any other rights to any Virtual Items or your Account.
4.Purchases, Billing, and Subscriptions.
4.1. Digital Stores.
Certain aspects of the Services and certain Virtual Items may require you to pay a fee through a storefront operated by us or a third party (collectively referred to as "Digital Stores"). The contracting partner providing you with these Services and Virtual Items is the Digital Store. Your purchases made through a Digital Store are subject to any applicable terms or conditions ("Store Terms") specified by the Digital Store, all of which are incorporated by reference into this Agreement. You are responsible for paying all fees associated with purchases made from such Digital Stores and must provide accurate and complete payment information to the Digital Store. If the Digital Store notifies us that they have not received full payment from you after reasonable advance notice, or if you obtain or attempt to obtain a refund in violation of applicable Digital Store policies, we may suspend or cancel the provision of the applicable Services or Virtual Items. Suspension or cancellation of Services or Virtual Items due to unpaid payments to the Digital Store may result in the inability to access and use your Account, as well as any Content or Services. For the avoidance of doubt, we will not be liable to you if your access to any Services is terminated by a Digital Store due to your violation of their terms.
4.2. Subscriptions.
Certain aspects of the Services may be offered on a subscription basis with automatic periodic payments made at the start of each billing cycle ("Subscription"). We reserve the right to modify the terms for purchasing such features at any time with thirty (30) days' advance notice. Please note that certain subscriptions are subject to additional terms and conditions, which may modify the following provisions.
(1) Purchase. Subscriptions can be purchased through Digital Stores. To use a Subscription, you must: hold valid rights to the product or service associated with the Subscription; possess a valid account with the Digital Store, including a current, valid, and acceptable payment method registered to that account; and have an internet connection. The Digital Store will charge the applicable subscription fee (plus any applicable taxes) ("Fees") through the payment method you have chosen on each Subscription renewal date. Upon purchase, your Subscription will be activated, and you will gain access to the benefits associated with the Subscription as listed at the time of registration.
(2) Automatic Renewal and Cancellation. Your Subscription will automatically renew at the end of each billing cycle. Unless you cancel your Subscription through the corresponding Digital Store before the end of the current billing cycle, the Digital Store will charge the Fees through your payment method at the then-current rate. You can cancel your Subscription at any time, which will prevent automatic renewal and terminate your Subscription at the end of the current billing cycle. If you cancel, you can continue to enjoy the benefits until the Subscription terminates at the end of the current billing cycle. Please refer to the Store Terms for applicable refund policies, if any.
(3) Changes to Subscriptions. The terms of any Subscription and the benefits included in that Subscription may change from time to time. Benefit changes may include altering or cancelling previously earned benefits. Suzhou Cyuan may also cancel Subscriptions at any time with no less than thirty (30) days' notice. Any such changes will be updated on the subscription product page of the Digital Store, and you will receive email notifications from Suzhou Cyuan and/or the Digital Store regarding any such changes before they occur. Please carefully read any change notifications. If you do not cancel your Subscription after receiving notice of changes to the Subscription terms (including the amount of Fees) or the benefits included in the Subscription, it will be deemed that you have accepted the changes. Changes will take effect on the date of your Subscription's automatic renewal or when you explicitly accept any such changes, if earlier.
5.User Rules.
For the purposes of this Article 5, "Services" include Virtual Items and your Account.
5.1. No illegal activities or unauthorized commercial exploitation.
You agree that:
(1) You will only use this Service for legitimate purposes in accordance with applicable laws.
(2) You shall not use this Service for betting with money or other valuable items, unless separately and explicitly authorized in written terms provided by Suzhou Cyuan.
(3) You will use this Service for your personal non-commercial purposes and shall not use it for commercial purposes, unless separately and explicitly authorized in written terms provided by Suzhou Cyuan. This includes participating in, licensing, or encouraging the collection, sale, or exchange of any items in the Service (including but not limited to any virtual items or accounts) without explicit authorization from Suzhou Cyuan; promoting, creating, or maintaining any unauthorized service connections (including modifying, simulating, or otherwise connecting to any unauthorized servers of any Service); or creating or participating in any manner that exploits price differences of virtual items (e.g., differences in real-currency prices).
5.2. Respect for Intellectual Property.
You agree not to use the Service to create, upload, or distribute any material that infringes on any third-party copyright, trademark, or other intellectual property rights, or violates the terms of Article 5.
5.3. Conduct Guidelines.
You agree that:
(1) You shall not use improper or unauthorized means to interfere with or adversely affect any other user's ability to use the Service as intended; obtain unfair gaming advantages; or access virtual items or other content that you are not authorized to access. This includes exploiting cheating, unauthorized mods, hacking, glitches, or other technical vulnerabilities, as well as phishing, scamming, or social engineering.
(2) You shall not use the Service to create, upload, or distribute any material that interferes with or violates the privacy of others. This includes "doxxing," which refers to sharing or threatening to share information to embarrass, intimidate, harm, or harass others.
(3) You shall not use this Service to create, upload, or distribute any material that is knowingly or intentionally misleading, false, or fraudulent. You shall not use the Service to participate in "spamming," which refers to repeatedly or regularly abusing communication channels to disrupt or interfere with the operation of the Service, advertise any third-party products or services, or adversely affect any other user's ability to use the Service as intended.
(4) You shall not use this Service to create, upload, or distribute material containing realistic or extremely graphic descriptions of blood, excessive violence, torture, or animal abuse. This includes all depictions of such content, regardless of whether the material is real or processed media, animation, computer-generated imagery, or other digital creations.
(5) You shall not use the Service to create, upload, distribute, describe, promote, normalize, encourage, or intentionally cause others to engage in eating disorders, suicide, or other physical self-harm. This includes material or behavior reasonably understood to promote or encourage others to harm or starve themselves; consume dangerous amounts of alcohol, drugs, or other substances; or perform or threaten self-harm to intimidate, manipulate, or coerce others.
(6) You shall not use this Service to create, upload, or distribute material that insults, bullies, harasses others, or is reasonably understood as making personal or verbal threats against others. This includes defamatory materials and behaviors such as stalking, malicious destruction, streaming sniping, false alarms, or other malicious in-game conduct.
(7) You are prohibited from using this Service to create, upload, or distribute pornographic, obscene, or sexually harassing materials or engaging in such behaviors. This includes distributing unsolicited or unwanted sexually suggestive materials; sexually objectifying others without their consent; threatening or attacking individuals based on their actual, perceived, or assumed sexual orientation or sexual activities; or unauthorized sharing of others' sexually suggestive or explicit content without their consent (i.e., "revenge porn").
(8) You shall not use this Service to create, upload, or distribute any material that depicts, promotes, or attempts to justify, encourage, or intentionally leads to sexual abuse of minors. This includes material sexualizing minors in any manner, whether real or processed media, animation, computer-generated imagery, or other digital creations; engaging in or attempting sexually suggestive or explicit communication with minors; soliciting sexually suggestive or explicit materials from minors; or sharing such materials with minors.
(9) You are prohibited from using this Service to create, upload, or distribute material constituting hate speech or behavior. We define hate speech or behavior as any expression reasonably understood to attack or promote hatred or violence against individuals or groups based on any of the following characteristics: age; color or race; disability; ethnicity; gender or gender identity; nationality or immigration status; religious belief; sexual orientation; military service; socio-economic class, status, or caste; or weight, body shape, or physical appearance.
(10) You shall not use this Service to create, upload, or distribute material that describes, promotes, or supports violent extremism or terrorism. This includes any material or behavior reasonably understood to endorse or support perpetrators of extremist violence or such acts; as well as promoting extremist ideologies or conspiracy theories that encourage or incite violence against others.
(11) You will abide by any additional rules specified in the respective community standards that may apply to your use of specific games, applications, products, or websites within the Service, all of which are incorporated by reference into this document.
(12) In addition to the above provisions, you shall not use this Service to create, upload, or distribute any other illegal materials or engage in any other illegal behaviors, or use the Service to attempt or conspire to commit any illegal acts specified in this Code of Conduct.
5.4. Do Not Exploit Technical Vulnerabilities.
You agree to:
(1) Not use IP proxies or other methods to conceal your location or residence, including but not limited to circumventing geographical restrictions, access controls, or technical protection measures for content; or engaging in activities that are illegal under applicable local laws.
(2) Unless otherwise bound by separate and explicit written terms provided by Suzhou Ciyuan, you shall not use the Service through remote servers, virtual PCs, or other systems or networks, or copy any content to remote servers, virtual PCs, or other systems or networks, including but not limited to systems or networks that support (or claim to support) downloading or streaming such services or content to one or more separate internet devices.
(3) You shall not use, promote, or provide any errors, glitches, exploits, cheating, hacking, scripts, bots, unauthorized mods, or other methods aimed at maliciously interacting with the Service, including but not limited to violating this Agreement; collecting information or user data; exploiting system vulnerabilities; evading content review or filtering systems; or otherwise intercepting, redirecting, or interfering with the operation of the Service.
(4) Without our prior explicit written consent, you shall not reverse engineer, decompile, or disassemble all or part of the Service's content (except as permitted by applicable law exceptions derived from EU Directive 2009/24 or other applicable laws), display, perform, prepare derivative works based on the Service, or modify it in any other way.
(5) You shall not use the Service to distribute, upload, or transmit any software, scripts, codes, or other information (including but not limited to any viruses, worms, time bombs, cancelbots, Trojans, hackers, or other harmful codes) to modify or alter the Service in any unauthorized manner, or transmit such information.
5.5. Do Not Support or Encourage Violations.
You agree not to provide substantial support to other users who violate or attempt to violate this Agreement. This includes providing financial support, technical tips, professional knowledge, or other assistance, or repeatedly encouraging the violation of this Agreement.
5.6. Applicability to Employees, Agents, and Contractors.
For clarity, the conduct and behavior rules in this Section 5 apply to your communication and interaction with Suzhou Ciyuan employees, agents, and contractors, including but not limited to individuals from our customer support, engineering, security, or community teams.
5.7. Consequences of Violation.
If you violate this Agreement, including but not limited to the user rules in this Section 5 (which may be revised from time to time), Suzhou Ciyuan reserves the right to take adverse actions against you, including but not limited to: resetting some or all of the game progress related to your account; suspending your access to some or all of the Service, virtual items, or your account; terminating your access to some or all of the Service, virtual items, or closing your account in accordance with the termination terms below; prohibiting you from creating an account or accessing the Service in the future; or taking appropriate legal action to enforce this Agreement or our other rights under applicable laws. If the violation involves a threat to your or others' life or safety, or any other illegal activities that we deem inappropriate, we may notify law enforcement or other government or regulatory agencies and provide any relevant personal data as stipulated in our user agreement. We reserve the right to take adverse actions against you based on information we may receive from third parties, including but not limited to other users, law enforcement agencies, government agencies, or other regulatory bodies. We shall not be held liable for any violation of this Agreement by you or any other user.
5.8 Monitoring; User Tools and Automated Systems
We may, but are not obligated to, actively monitor the use of the Services for various purposes, including preventing cheating and hacking, ensuring your compliance with this Agreement, enforcing the terms of this Agreement, and improving the Services.
The Services may employ review and filtering systems, such as automatic text filters and content or symbol recognition software, designed to prevent or stop the distribution of materials that violate this Agreement. The Services may also include tools that enable users to control their interactions with other users, for instance, allowing users to opt into in-game text chat or voice communication or enabling users to "mute" or block other users. The Services may provide reporting tools within the game or through dedicated support websites, through which users can report violations of the Code of Conduct for our review.
The aforementioned functions and tools may incorporate algorithms, artificial intelligence, machine learning, or other automated systems to assist us in achieving the purposes outlined in this section within the scale and scope necessary for the effective maintenance of the user Services.
Review and filtering systems may vary across Services, depending on the content, age rating, or target audience of a specific Service. For more information on how we monitor and collect data on the use of Services, please refer to our User Agreement. For more information on reporting violations of our policies, please visit our Customer Support.
Content Reporting; Deletion Requests
6.1 Harmful or Illegal Content
If you find any custom content provided on the Services that violates the User Rules (including the Code of Conduct) outlined in Section 5 of this Agreement, you can notify us using the reporting tools available within the game or on our related customer support websites. Please visit our Customer Support for more information on how to report custom content that violates the User Rules. By submitting any such notice to us, you confirm that you have a reasonable belief that the custom content you are reporting violates this Agreement and that the information provided in your notice is accurate and complete.
6.2 Contact Information
Postal Address: 199 Hongwu Avenue, Tangqiao Town, Zhangjiagang City, Suzhou City, Jiangsu Province, China
Email: IHUMAN13151310385@153.com
6.3 Repeat Infringers Policy
If you repeatedly violate this Agreement, such as infringing on our intellectual property rights, the Code of Conduct, or the rights of third parties, we reserve the right to take adverse actions against you, including but not limited to: suspending your access to part or all of the Services, Virtual Items, and/or your account; closing your account in accordance with the termination provisions below; banning you from creating an account or accessing the Services in the future; or taking appropriate legal action to enforce this Agreement or our other rights under applicable laws.
7.Updates and Features
7.1 Updates and Modifications
We may, without notifying you, provide patches, updates, or upgrades necessary for the continued use of the Services, Virtual Items, or your account, including automatic updates or "background" updates. Such updates are subject to this Agreement unless accompanied by separate terms, in which case the separate terms apply. We have no obligation to provide any updates. We do not guarantee that we will support the version of your system or device that you licensed, obtained, or purchased any part of the Services, unless we have made a statement regarding compatibility. We may, at any time and without additional cost to you, modify, change, or suspend any of our Services, Virtual Items, and/or your account, in whole or in part, for valid reasons. Valid reasons may include but are not limited to: improving our Services, Virtual Items, or your account (e.g., providing new Services, Virtual Items, or content); game balancing, bug fixes, or changes necessary to prevent or counteract exploits; changes necessitated by new technological environments or increases or decreases in user numbers; alleged or actual intellectual property infringement; changes in licenses held by us from third parties or other third-party compliance requirements; termination of our agreements with third parties for whatever reason; third parties ceasing to provide services or features related to or associated with our Services, Virtual Items, or your account; changes in specific and verifiable open-market costs; necessary improvements for the safety of users or other third parties; or other significant, legal, regulatory, or security reasons.
7.2. Automatically Generated Players
As part of our services, we may provide you with the opportunity to play with your friends or other matched opponents. To ensure that you have opponents with appropriate skill levels, some of these matched opponents may be automatically generated, computer-controlled players that appear and play like real people.
7.3. Availability
The services, virtual items, content, or your account may be available for a limited time or vary based on your location or device. If you change your location, subject to our portability obligations under applicable laws and in accordance with your agreement with the applicable digital storefront, you may need to reacquire certain services, virtual items, or content that you have paid for or acquired in a previous region. Similarly, if you change your location, you may no longer be able to access certain services, content, or virtual items that you could access in your previous region if the applicable laws in your new region prohibit such services, content, or virtual items.
7.4. Third-Party Services
You may have the opportunity to access or enable content, software, applications, products, websites, platforms, features, and services operated by third parties through our services. These third parties are not affiliated with Suzhou Ciyuan and are not within our control ("Third-Party Services"). If you choose to access, transact with, enable, or otherwise interact with any such Third-Party Services, you understand that you are directing the applicable third-party entity to provide such Third-Party Services to you. You are responsible for your transactions with third parties. When you use our services to access Third-Party Services, any applicable terms of use related to the Third-Party Services will govern your use of those Third-Party Services. We do not endorse any Third-Party Services provided or marketed on or through our services. We do not license any intellectual property rights to you as part of any Third-Party Services, and we are not responsible or liable to you or others for any Third-Party Services or the results, information, content, or interactions you may encounter while using them. Any questions you have about the results, information, content, or interactions you may encounter while using such Third-Party Services should be directed to the providers of those Third-Party Services.
7.5. Internet-Based Services
Our services may require an internet connection through wireless or cellular networks, and as a result, may receive certain standard information about the devices, systems, and software you use to connect to our services. We collect and use such information in accordance with our user agreement. You are responsible for maintaining and ensuring the reliability of your internet connection and are liable for any fees or charges incurred due to accessing our services through any wireless or cellular networks.
7.6. Third-Party Advertisements
Certain services may include advertisements or links to third-party websites, content, goods, promotions, or services ("Third-Party Advertisements"). We are not responsible for any Third-Party Advertisements and do not control their content. The inclusion of such Third-Party Advertisements in our services does not imply our endorsement or approval of such Third-Party Advertisements or the websites, content, goods, promotions, services, or business practices of the third-party providers of such Third-Party Advertisements.
8.Your Responsibilities to Us
You agree to defend, indemnify, and hold Suzhou Ciyuan harmless from any and all direct liabilities, damages, losses arising from or related to: (1) your violation of this Agreement; (2) any information or content you provide that infringes the rights of third parties when used by us in accordance with this Agreement; (3) your illegal acts or omissions. We may, at our own expense, assist in the defense of any matter for which you are required to indemnify us, and in such case, you agree to cooperate with us, and we will take reasonable steps to mitigate our losses. However, you are not required to indemnify us for any liabilities, damages, or losses arising from the negligent acts or omissions, fraud, or intentional misconduct of Suzhou Ciyuan, its officers, employees, contractors, or agents.
You are solely responsible for any third-party fees arising from your use of our services, virtual items, or your account.
9.Termination
You may stop using the Service, Virtual Items, or your Account at any time and terminate this Agreement by destroying or deleting all copies of any materials or software you have obtained and/or deleting your Account. Additionally, you may request us to delete your Account and your personal information at any time in accordance with our User Agreement.
For any Service, Virtual Items, and/or Account provided to you indefinitely, we reserve the right to terminate this Agreement and your access to the Service, Virtual Items, and your Account or to stop providing such Service at any time and for any reason, in our sole discretion. If we have a reasonable means to contact you and it is feasible, we will try to provide reasonable notice to you before any such termination or service cessation takes effect. If advance notice is not possible, we will try to notify you promptly afterwards. If your habitual residence is in Germany, the parties' rights to specially terminate the contract for legitimate reasons shall remain unaffected. There are legitimate reasons if, considering all the circumstances of the case and balancing the interests of both parties, it cannot reasonably be expected that the party terminating the contract will continue to fulfill the contractual relationship until the agreed termination or until the expiration of the notice period.
We may immediately terminate or suspend your right to access any aspect of the Service, Virtual Items, Content, and/or your Account if you: violate this Agreement; use the Service, Virtual Items, or your Account in a fraudulent, illegal, or any unintended manner; initiate any adverse litigation against us; or if we are legally obligated to do so. If we decide to terminate or suspend your access to some or all of the Service, Virtual Items, or your Account, we will try to notify you of such termination or suspension in advance, unless the action is taken based on a legal obligation that does not require our notice to you or it is not feasible for us to do so.
You acknowledge and agree that if this Agreement is terminated (or we terminate your right to access any Service, Virtual Items, Content, or your Account in accordance with the terms of this Agreement), the license granted to you under this Agreement (or related to such Service, Virtual Items, Content, or Account) shall immediately terminate.
10.Photosensitive Epilepsy Warning
Exposure to certain light patterns or flashing lights, including some visual effects that may appear in certain video games, can trigger epileptic seizures in a very small percentage of people. Even individuals with no history of epilepsy or photosensitivity may experience symptoms. If you or anyone in your household has epilepsy or photosensitivity, please consult your doctor before playing any of our video games.
If you experience any of the following symptoms while playing any of our video games, immediately stop using and consult your doctor before resuming play: dizziness, altered vision, twitching of the eyes or muscles, loss of consciousness, disorientation, any involuntary movements or convulsions.
11.Miscellaneous
11.1. General Provisions
This Agreement, along with any documents or policies linked to it, constitutes the entire agreement between you and us regarding your use of the Service, including Virtual Items and your Account. It supersedes any prior written agreements between you and us regarding your use of the Service. You agree that we may transfer all or part of this Agreement at any time. If our transfer results in a change to the party with whom you contracted, you have the right to terminate this Agreement. You may not assign your rights or obligations under this Agreement, nor any rights to use the Service, Virtual Items, or your Account. If your habitual residence is in Germany, the preceding sentence does not apply to any monetary claims you may have against us arising from this Agreement. If any provision of this Agreement is unenforceable for any reason, that provision shall be modified to the extent necessary to make it enforceable, or deleted from this Agreement, and the remaining provisions of this Agreement shall remain in effect.
12.Contact Us
If you have any questions or concerns about the Service, Virtual Items, your Account, or this Agreement, please submit a support request to Suzhou Ciyuan's customer support. Suzhou Ciyuan's customer support provides you with communication channels to contact Suzhou Ciyuan.
13.Applicable Law, Disputes, and Liability: Australia, Switzerland, European Economic Area, United Kingdom
If you habitually reside in Australia, Switzerland, the United Kingdom, or any part of the European Economic Area, the provisions of this Section 14 apply to the legal contract between you and Suzhou Ciyuan. If you habitually reside outside of these regions or jurisdictions, please refer to Section 14 below.
13.1. Applicable Law and Jurisdiction
This Agreement shall be governed by and interpreted in accordance with the laws of your country of residence, without giving effect to its conflict of laws rules. The exclusive jurisdiction for any disputes shall be the courts of your country of habitual residence.
13.2. Limitation of Our Liability
Suzhou Ciyuan shall not be liable for any indirect losses or damages or breaches of its obligations arising from or related to the Service or this Agreement due to force majeure events. Nothing in this Agreement is intended to exclude any non-excludable rights or damages under applicable law, including but not limited to any liability for fraud, death, or any personal injury caused by our negligence.
If any applicable law provides that there is a warranty for any goods or services provided by us in connection with this Agreement, and our liability for failure to comply with that warranty cannot be excluded, but may be limited, then our liability for such failure is limited to, at our option, replacing the goods, supplying equivalent goods, repairing the goods, or providing you with a refund for the goods in whole or in part, or in the case of services, supplying the services again, providing you with a refund for the unused portion, or compensating you for its reduced value.
14.Applicable Law, Disputes, and Liability
If you habitually reside in the United States or any region other than Australia, Switzerland, the United Kingdom, or the European Economic Area, the provisions of this Section 13 apply to the legal contract between you and Suzhou Ciyuan. If you habitually reside in Australia, Switzerland, the United Kingdom, or any part of the European Economic Area, please refer to Section 14 above.
14.1. Applicable Law and Jurisdiction
This Agreement is executed in Chaoyang District, Beijing, China. It shall be governed by and interpreted in accordance with the laws of China, without giving effect to its conflict of laws rules. Any dispute arising from or related to the content or execution of this User Agreement shall be resolved through friendly consultation between the parties. If no agreement can be reached through consultation, the parties agree to submit the dispute to the People's Court of Chaoyang District, Beijing, China for jurisdiction and handling.
14.2 Disclaimer of Warranty.
To the fullest extent permitted by applicable laws, the Service is provided to you "as is," "as available," and "with all faults." Suzhou Ciyuan, any digital storefronts, and our or their respective officers, directors, managers, employees, agents, or licensors do not make any representations, warranties, promises, or guarantees of any kind, whether express or implied, statutory or otherwise, with respect to the Software, Content, third-party services, or other services. Suzhou Ciyuan or any digital storefront does not guarantee that the Service or third-party services will be accurate or reliable, uninterrupted, timely, secure, error-free, or free of viruses. To the maximum extent permitted by local laws, Suzhou Ciyuan and each digital storefront disclaims any implied warranties, including warranties of non-infringement, merchantability, fitness for a particular purpose, and satisfactory quality.
14.3 Limitation of Our Liability.
To the fullest extent permitted by applicable laws, in no event shall Suzhou Ciyuan or any digital storefront be liable to you for any indirect, special, incidental, exemplary, consequential, or punitive losses or damages, arising from or related to the Service or this Agreement, or any system failure or malfunction, or any loss of profits, data, use, business, or goodwill, whether arising from contract, tort, strict liability, statute, or any other legal or equitable theory.
The limitations and disclaimers in this Agreement are not intended to limit liability or alter your rights as a user that cannot be excluded or limited under applicable laws.