These Terms and Conditions (“Terms”) govern your access to and use of Grimrain, an online massively multiplayer online role-playing game (“MMORPG”), including the game client, servers, websites, forums, APIs, and any related services (together, the “Service”).

By creating an account, downloading, accessing, or playing Grimrain, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. About Grimrain

Grimrain is an online multiplayer role-playing game in which players create characters, interact with other players in a shared persistent world, participate in gameplay systems, and communicate via in-game features. The Service is operated by us or on our behalf.
2. Eligibility and Age Requirement

You must be at least 13 years old to create an account or use the Service.

• You confirm that you are aged 13 or over.
  
• If you are under 18, you confirm that you have permission from a parent or legal guardian.

We reserve the right to suspend or permanently terminate any account used by a person under 13.
3. Account Registration and Security

• You must provide accurate and up-to-date registration information.
  
• You are responsible for keeping your login credentials secure.
  
• You are responsible for all activity carried out using your account.

Accounts must not be shared, sold, transferred, or assigned. We are not responsible for losses resulting from unauthorised access caused by your failure to protect your credentials.
4. Licence and Permitted Use

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and play Grimrain for personal, non-commercial use only.

• No commercial use or monetisation.
  
• No real-world trading of accounts, characters, items, or currency.
  
• No bots, automation, macros, or scripts.
  
• No cheats, exploits, hacks, or unauthorised software.
  
• No reverse engineering or modification of the client or servers.

5. Acceptable Use and Technical Restrictions

You must use the Service only in the manner intended and authorised by us.

• You must not modify, adapt, patch, translate, or create derivative works of the game client.
  
• You must not reverse engineer, decompile, disassemble, or attempt to extract source code.
  
• You must not intercept, emulate, or modify network traffic or protocols.
  
• You must not connect to the Service using unauthorised clients, tools, or software.
  
• You must not operate or connect to private servers, emulated servers, or unofficial services.
  
• You must not bypass authentication, security, or integrity checks.
  
• You must not attempt to gain unauthorised access to servers or infrastructure.

Any attempt to interfere with the normal operation, integrity, or security of the Service may result in immediate suspension or permanent banning.
6. Chat, Communications, and Moderation

Grimrain includes in-game chat and communication systems.

• Chat messages and communications are not private.
  
• Chat logs may be monitored, reviewed, and retained for moderation and safety.
  
• Action may be taken based on chat content, player reports, or automated systems.

7. Enforcement and Account Sanctions

We may take enforcement action at our discretion, including:

• Warnings
  
• Temporary suspensions
  
• Permanent bans
  
• Removal or reset of characters, items, or progress

8. Online Safety and the UK Online Safety Act

Grimrain is operated in accordance with the UK Online Safety Act. We take reasonable and proportionate measures to protect users, particularly children, from illegal and harmful content and behaviour.

• We assess and mitigate risks relating to harassment, abuse, and harmful communications.
  
• We provide systems for reporting players and content that may be harmful or unlawful.
  
• We may take proactive moderation steps, including automated and manual review.
  
• We may remove content or restrict accounts to comply with legal obligations.

Users must not use the Service to create, share, or promote content that is illegal, harmful, or contrary to the protections intended by the Online Safety Act.
9. Virtual Items and Game Data

All characters, items, currency, and game data remain our property. Virtual items have no real-world monetary value and may be altered or removed at any time.
10. Availability and Changes

The Service is provided “as is” and may be modified, interrupted, or discontinued at any time. We do not guarantee uninterrupted availability.
11. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of data, characters, or progress.
12. Governing Law

These Terms are governed by the laws of England and Wales.


BecauseMonsters customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.
Contact details

Email: becausemonsters+privacypolicy@gmail.com
What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
  
• Purchase or account history
  
• Account information
  
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
  
• Purchase history
  
• Account information, including registration details

We collect or use the following information to comply with legal requirements:

• Name
  
• Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
  
• Address
  
• Account information
  
• Purchase or service history
  
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
Directly from you, and from information you agree to share from Steam and Patreon for the purposes of account linking
How long we keep information

Account login details and character progression is retained unless deletion is requested, this includes linked Steam and Patreon accounts
Chat logs are retained for 30 days for moderation purposes
Server logs are retained for 90 days for development, bug fixing, and server performance analysis

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with

Others we share personal information with:

Patreon for the purposes of managing subscription payments
Valve Software for the purposes of managing game purchase, ownership and micro-transactions

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113


The Code of Conduct sets out the standards of behaviour expected from all players in Grimrain. By using the Service, you agree to follow these rules.
1. Respectful Behaviour

Players must treat others with respect. The following behaviour is prohibited:

• Harassment, bullying, intimidation, or stalking
  
• Hate speech, slurs, or discriminatory language
  
• Threats of violence or encouragement of self-harm
  
• Targeted abuse or sustained harassment

2. Appropriate Content

• No explicit sexual content
  
• No obscene or offensive language intended to shock or harass
  
• No sharing of illegal or harmful material

3. Fair Play

• No cheating, exploiting bugs, or abusing game mechanics
  
• No use of bots, automation, or third-party tools
  
• No attempting to disrupt servers or gameplay

4. Impersonation and Deception

• No impersonating staff or other players
  
• No misleading others for personal gain

5. Enforcement

Violations of the Code of Conduct may result in temporary or permanent bans, without warning. Enforcement decisions are final.

If you do not agree with this Code of Conduct, you must not use the Service.

Last updated 15th Feb 2026