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New Normal Soft Service Game Terms of Use
Article 1 - [Purpose]
The purpose of these Terms of Use is to establish the rights, obligations, responsibilities, and other necessary provisions of New Normal Soft (hereinafter referred to as the 'Company') and the User concerning the use of all games and all services provided by the Company through a device.
Article 2 - [Definition of Terms]
① The terms used in the Terms of Use are defined as follows. 1. 'User' means a person (including members and non-members) who uses any game and any service provided by the Company. 2. 'Content' means all digitally created content related to the services, including all games and network services, applications, game money, and game items provided by the Company through any devices. 3. 'Device' refers to a device such as a PC, mobile phone, smartphone, personal digital assistant (PDA), tablet, handheld gaming device, game console, etc. that can download or install and use the Content. 4. 'Network Service' refers to any service provided by the Company that allows you to connect to the internet to use network games, purchase game money or items, register rankings, create posts, etc.
② Except for the ones provided in Paragraph 1, the definitions of terms used in the Terms of Use shall be as set forth by the operation policy of each service, and those not set forth by the operation policy of each service shall be determined by applicable laws and general practices.
Article 3 - [Provision of Company Information]
In accordance with relevant laws and regulations, the Company will label each of the following items in a manner that is easily understandable to Users.
1. The name of the business and its authorized representative, the address and telephone number of the business location, and the email address.
2. Terms of Use and Privacy Policy
Article 4 - [Effect, Application, and Modification of Terms of Use]
① The Company shall post the contents of the Terms of Use in the game service or on associated sites so that Users can know them. In this case, important contents of the Terms of Use, such as service termination, subscription withdrawal, refund, contract cancellation and termination, and disclaimers of the Company, shall be clearly displayed in bold letters, colors, symbols, etc. or on a separate associated site to make it easier for Users to understand. When a User downloads a game or uses content and network services, you are subject to the Terms of Use from the time you agree to the Terms of Use, and if there is a change in the Terms of Use, you are subject to the changed Terms of Use from the time the change becomes effective.
② The Company may change the Terms of Use as it deems necessary. If the Company changes the Terms of Use, it shall notify the contents of the changed Terms of Use and the date of application by posting them on the game service or associated sites 7 days prior to the date of application. However, if the contents of the Terms of Use are changed to the disadvantage of the User, the Company shall notify Users in the same manner as specified in this text 30 days before the date of application. In this case, the contents before the revision and the contents after the revision shall be clearly compared and marked so that Users can easily understand them.
③ The User has the right to object to any changes to the Terms of Use. Users who object to the changes to the Terms of Use may stop using the service and terminate the User Agreement (withdrawal of membership). Users will be notified that you are deemed to have agreed to the changed Terms of Use if they continue to use the service after the effective date of the changed Terms of Use, and if Users use the service after the effective date, you will be deemed to have agreed to the revised Terms of Use.
Article 5 - [Commencement of Use of 200
① The Company will start the service when the User approves the application for use. However, in the case of some services, the Company may start the service from a specified date according to the needs of the Company, and may refuse or suspend the provision of the service in the following cases.
1. Falsifying User information or failing to meet service provision requirements.
2. Attempt to use the services through unusual or circumventive means in a country where the Company does not provide the Services.
3. When there is an intent to use the services for the purpose of engaging in conduct prohibited by applicable laws and regulations.
4. When there is an intent to use the service for the purpose of interfering with the well-being and order of society or public order and morals.
5. When there is an intent to use the game services for fraudulent or for-profit purposes.
6. If the provision of the service is deemed inappropriate for reasons equivalent to each of the preceding paragraphs.
② The Company may offer some services for a fee.
③ If the Company is unable to start the service due to business or technical difficulties, the Company will disclose the fact on the homepage or notify the User.
Article 6 - [Operation Policy]
① To enforce the Terms of Use, and to specify the delegated matters in the terms, as necessary for application, we may establish detailed provisions in the Game Service Operational Policy (hereinafter referred to as the 'Operation Policy').
② The Company shall post the contents of the Operation Policy within the Game Service or its associated site to ensure that Users can be informed of its contents.
③ When revising the Operation Policy, the procedure in Article 4, Paragraph 2 shall be followed. However, if the revision of the Operation Policy falls under any of the following items, it shall be notified in advance by the method outlined in Paragraph 2 of this Article.
1. When amending the specific matters delegated within the scope explicitly defined in the Terms of Use.
2. When making amendments that are not related to User rights and obligations.
3. When amending the contents of the Operation Policy, provided that such amendments are not fundamentally different from the provisions set forth in the Terms of Use and fall within the foreseeable scope for the Users.
Article 7 - [Provision of Services, etc.]
① The Company provides the following services to Users.
1. Game services and additional services such as applications, points, etc. that are related to the game
2. Social network services (SNS)
3. Any services that the Company develops or provides to Users through cooperative agreements with other companies, etc.
② The Company provides services during the designated hours according to the Company's business policies. However, in cases of necessary operational requirements such as regular system inspections, server expansion or replacement, addition of new game content, various bug patches, replacement with new services, etc., the Company may temporarily suspend services for a certain period or duration. In such cases, the Company will provide advance notice of the details and timing through the homepage or appropriate means within the individual service. However, in cases where the Company is unable to provide advance notice due to unavoidable circumstances, it may notify users afterward.
③ The Company, in providing services, may require users to enter into separate terms of use for each specific service in addition to these terms. For games where separate terms are required, users may apply for use after agreeing to the terms of the respective game, and upon approval by the Company for such content, they may proceed with the utilization.
④ The Company may restrict certain aspects of service use, including but not limited to, in accordance with relevant laws, the user's age, and the procedures for utilizing the service. In such cases, the Company will provide advance notice of the details.
Article 8 - [Protection and Use of Personal Information]
① The Company strives to protect the personal information of users, including User registration information, in accordance with the provisions of relevant laws. The protection and use of User personal information are subject to applicable laws and the Company's privacy policy. However, the Company's privacy policy does not apply to linked sites outside the official website of the Company.
② If necessary, the Company may notify the User of the reason (purpose) and request the user's identification card or equivalent document for identity verification. The Company may not use this information for purposes other than those previously notified, and upon achieving the intended purpose, it will be promptly disposed of in a manner that makes reproduction impossible.
③ Depending on the nature of the service, information provided by the user, such as a nickname or photo, which introduces themselves, may be disclosed to other users according to the user's choice.
④ Users must faithfully manage their personal information for the use of this service and should update it in case of any changes. Any damage resulting from a delay or omission in the User's update of personal information is the responsibility of the User. The Company shall not be held responsible for any information, including the user's account information, exposed due to the user's fault.
Article 9 - [Provision of Information and Placement of Advertisements]
① The Company may display advertisements to maintain services, including this service. Additionally, for Users who have given consent, the Company may send various information, including commercial advertisements deemed necessary during the user's service usage, via SMS (MMS), smartphone notifications (push notifications), email, and other means. However, users can refuse to receive such information at any time, and the Company will refrain from sending advertising information upon the user's refusal to receive it.
② The Company shall not be held liable for any losses or damages incurred by users through their participation, communication, or transactions with advertisements provided by the Company, which are third-party entities as described in the first paragraph. However, this exclusion of liability does not apply if the Company intentionally or negligently facilitates the occurrence of damages or fails to take necessary measures.
③ The Company may request additional information about the User for purposes such as service improvement and introducing services to users. In response to such requests, users may choose to either accept and provide the additional information or decline.
④ The Company may store, retain, or access the chat content (conversations, whispers, messages, etc.) and game sites occurring between users within the services provided by the Company. The Company will only access such information on a limited basis when deemed necessary for dispute resolution between users, complaint handling, maintenance of game order, technical or statistical analysis, and other purposes determined by the Company. Additionally, the Company will provide access to information only in cases where a legitimate third party, other than the Company, requests it, and in such cases, the Company will notify the User in advance of the reason and scope of the access. However, in cases where it is necessary to access the information for the investigation, processing, confirmation, and remedy of current legal violations or serious violations of these terms as defined in Article 15, the Company may notify the individuals whose information was accessed about the reasons for access and the relevant information after the fact.
⑤ For the smooth and stable operation of the service and the improvement of service quality, the Company may collect and utilize information about the User's mobile device (settings, specifications, operating system, version, etc.), excluding the User's personal information.
Article 10 - [Use of Services]
① Users can access the services provided by the Company through various channels, including wireless internet provided by mobile carriers, online marketplaces, app stores, online sites (web portals, mobile game sites, the Company's homepage, etc.), and other channels, utilizing networks either free of charge or with charges.
② The portable game titles and console game titles developed by the Company can be purchased through distribution vendors and online shopping malls that the Company engages in transactions with.
③ The items provided by the Company can be purchased through the network services offered on online sites or within games and applications.
④ When users purchase mobile games or applications or utilize network services through the wireless internet of mobile carriers, online marketplaces, or app stores, standard data communication fees set by the mobile carrier may be imposed.
⑤ In the case of applications downloaded and installed or services utilized through the network, background processes may occur. In this case, additional charges may be incurred based on the characteristics of the mobile device or mobile carrier, and the Company is not responsible for any related charges.
⑥ The Company provides the minimum technical specifications required for each service through the respective service's homepage or official community. Users are responsible for verifying whether the specifications of their terminal device, the quality of wireless and wired communication networks, and other factors are suitable for the use of each service. Changes in environmental factors such as service updates and technological advancements may lead to modifications in the technical specifications required for service usage. The Company is not liable for any responsibilities arising from changes in technical specifications.
Article 11 - [Use of Paid Content]
① The Company may provide content, including items, to users. The content provided in the service may have usage periods and conditions determined by the Company's policies, and this information will be communicated to users through content service guides or payment sites, among other means.
② The Company may offer goods and items (hereinafter referred to as 'items') that Users can use in the game as either paid or free during the service. Policies related to the usage period of paid items follow the guidelines outlined below.
1. Items are usable for up to 1 year from the date of purchase, and items that have not been used within 1 year may be subject to expiration. Package items are considered to commence use upon opening the package.
2. Items with a specified usage period, among those that have been used, can be used for the duration explicitly mentioned.
3. Paid items with a usage period marked as 'permanent' or items without a specified usage period (hereinafter referred to as 'indefinite items') that have been initiated can be used throughout the duration of the ongoing game service. In the event of service interruption in accordance with Article 13, Paragraph 2, the usage period is considered until the announced date of service termination. If the warranty period expires or the service is terminated, the right to use may be forfeited. When users purchase items within the game or application through network services, additional charges may apply.
4. The Company reserves the right to modify the features of existing items or render them unusable based on changes in game content, balance maintenance, item policies, etc. In such cases where the use of a paid item becomes unavailable before the expiration of its usage period, the Company will compensate the User with an equivalent paid item or points, corresponding to the remaining usage period of the purchased item.
③ Purchased content is categorized into paid and free attributes based on the acquisition method. When using some of the held content, the paid attribute is deducted first, followed by the deduction of the free attribute. In cases where only the paid attribute is held, the deduction order follows the first-come-first-served principle (deducted in the order of acquisition). However, in some games, different rules may apply based on circumstances, and in such cases, announcements will be made through in-game services or official community channels.
④ The content purchased by the User can be used primarily on the device where it was downloaded or installed. However, depending on the characteristics of online marketplaces and application stores, if device changes are allowed through account sharing, it will be subject to the policies of the respective store. In the case of device changes, number changes, roaming abroad, etc., it may be impossible to use all or some functions of the content. In such cases, the Company does not bear any responsibility.
Article 12 - [Modification and Termination of Services]
① The Company may alter the services provided based on operational or technological requirements. Details and effective dates of the modified services will be announced in advance. However, in cases of unavoidable circumstances such as the occurrence of critical bugs that cannot be foreseen or urgent resolution of server equipment malfunctions and security issues, the Company may announce the changes after the fact.
② The Company, if required to cease the entire service due to reasons such as game planning, operation, or urgent situations, will provide notice of the cessation date, reasons for cessation, compensation conditions, etc., 30 days in advance within the game or on the relevant individual service homepage. The Company is not responsible for refunds, damages, etc., for free content obtained by users or for paid content, including but not limited to paid fixed-term or period items with no remaining usage period at the time of service termination, or paid content with expired usage or no remaining usage period as per Article 11, Paragraph 2.
③ The Company may restrict or suspend all or part of the services in the following cases.
1. In case of force majeure events such as war, civil unrest, natural disasters, or a state of national emergency.
2. In case of power outage, general equipment failure, or a surge in usage that interferes with normal service usage.
3. In case of unavoidable circumstances due to maintenance or construction work on the service equipment.
4. In case the Company is unable to provide the service due to various circumstances.
④ The Company is not responsible for issues arising from changes or interruptions in the service.
Article 13 - [Company's Obligations]
① The Company shall not engage in actions prohibited by laws and these Terms, or actions contrary to public morals, and shall make continuous efforts to provide a stable and reliable service.
② The Company must establish a security system to protect personal information, including credit information, to ensure that Users can safely use the service. The Company shall disclose and adhere to a privacy policy.
③ The Company, in the course of continuously improving and providing a stable service, shall make best efforts to promptly repair or restore any malfunctions or damages to facilities or data that may occur during service improvement, unless there are unavoidable reasons such as natural disasters, emergencies, or defects that cannot be resolved with the current technology.
④ If opinions or complaints raised by users are deemed legitimate, the Company will promptly address them. However, if immediate resolution is difficult, the Company may notify the User of the reasons and the schedule for resolution via the phone or email collected with prior consent from the user.
Article 14 - [User Obligations]
① The User must not engage in the following actions or intend to pursue the purposes outlined in the following items when using the services provided by the Company:
1. The User must not provide false information, including using names other than their real name or the information of another person when providing personal information to the Company for event winnings or other purposes.
2. The User must not impersonate or illegitimately use the personal information of others, including other users' IDs and passwords or another person's phone number.
3. The User must not engage in trading or selling game items, in-game currency, etc., accumulated in the game ID through services not provided by the Company.
4. The User must not replicate, distribute, disseminate, or commercially exploit the services provided by the Company or the information obtained through the services without the prior approval of the Company.
5. The User must not use the Company's services to generate financial benefits for themselves or others.
6. The User must not engage in actions that defame or cause harm to others.
7. The User must not use unauthorized payment methods to pay for services without the consent or authorization of the nominee
8. Infringing on the Company's intellectual property rights, the intellectual property rights of third parties, or other rights, such as portrait rights.
9. The User must not collect, store, disseminate, or post the personal information of other users without the Company's approval.
10. Register or disseminate computer virus-infected materials that exploit bugs in programs or cause malfunctions of facilities related to the service or destruction and confusion of information, etc.
11. The User must not intentionally interfere with the operation of the Company's services or send information that may interfere with the stable operation of the services, as well as advertising information against the recipient's express intention to opt out of receiving it.
12. The User must not impersonate others and misrepresent their relationship with others.
13. The User must not exchange or post obscene or vulgar information, linking to pornographic sites, or post unauthorized advertisements and promotions.
14. The User must not solicit or participate in speculative behavior, such as gambling for money.
15. The User must not transmit, reach, or disseminate to another person any speech, sound, writing, image, or video that causes shame, disgust, or fear.
16. The User must not change information posted on the service
17. The User must not transmit, post, disseminate, or use any material that contains information (computer programs) the transmission or posting of which is prohibited by applicable laws or that contains software viruses or any other computer code, files, or programs designed to interrupt or destroy the normal operation of any computer software, hardware, or telecommunications equipment.
18. The User must not post or send mail under the guise or impersonation of an employee or admin of the Company, or under the false name of another.
19. The User must not engage in any other acts that violate public order and morals or are illegal, wrongful, or in violation of relevant laws and regulations.
② The User shall comply with the relevant laws and regulations, the provisions of the Terms of Use, and matters notified by the Company, and shall not engage in any other behavior that interferes with the Company's business.
③ The User may not engage in business activities, such as selling goods, using the services unless officially recognized by the Company. Furthermore, the User may not engage in activities such as providing or receiving items and IDs acquired through the service for transactions, hacking, generating revenue through advertising, illegal distribution of commercial software, and similar activities. The User may not prepare, advertise, or engage in such activities. The User is solely responsible for the results and losses arising from any business activities in violation of these terms, including legal actions such as arrest by relevant authorities. If the Company incurs any damages related to such actions by the user, the User shall be liable for all compensation and the Company shall not be held responsible.
④ The User is responsible for managing their account and mobile device, and must not allow others to use it. The Company shall not be held responsible for any damages arising from inadequate management of the mobile device or allowing others to use it.
⑤ Users must set and manage the payment password function on each online marketplace to prevent unauthorized transactions. The Company is not responsible for damages resulting from the User's negligence.
⑥ The Company can specify the specific content of the following acts, and Users must comply with them.
1. The User's account name, character name, or other in-game name
2. Chat content and mechanics
3. Forum and Service Usage
4. External Mobile Platform Affiliate Services Policy
Article 15 - [Ownership of Copyright and Restrictions on Use]
① The copyright and other intellectual property rights of the works created by the Company belong to the Company.
② The copyright of the posts posted by users within the service belongs to the respective copyright owner.
③ The User may not commercially use or allow a third party to use, without the prior consent of the Company or the provider, the information obtained through the use of the service, which is subject to intellectual property rights of the Company or the provider, through methods such as reproduction, transmission, editing, disclosure, performance, distribution, broadcasting, or creation of derivative works.
④ The user's posted content within the service may be exposed in search results, services, and related promotions, and may be partially modified, reproduced, or edited for exposure within the necessary scope. In this case, the Company must comply with the content of the Copyright Act, and the User can take actions such as deletion, exclusion from search results, or privacy settings for the posted content at any time through the customer center or the service's management functions. This is valid during the Company's operation of the service.
⑤ The Company may delete the user's post or refuse registration without prior notice if there is a legitimate reason to believe that there is an objection from a third party regarding copyright or other issues. Matters related to the suspension of posting of content due to copyright and rights infringement are governed by copyright laws and relevant regulations.
Article 16 - [User's Posts]
① Any loss or problem arising from User postings is the personal responsibility of the user, and the Company does not assume any responsibility for such matters.
② The Company may relocate postings without prior notice for administrative needs.
③ If a user's postings result in a claim for damages or objections from others due to infringement of their rights, the User who created the posting must actively cooperate to exonerate the Company. If the Company is not exonerated, the User is responsible for any issues that arise as a result.
④ If the user's posted or forwarded content is determined to fall under any of the following conditions, the Company may delete it without prior notice and may also refuse registration.
1. If the user's posted or forwarded content is libelous, invasive of privacy, or otherwise defamatory of other Users or others
2. If the user's posted or forwarded content disrupts or threatens to disrupt the stable operation of the service
3. If the user's posted or forwarded content is believed to be related to criminal activity
4. If the user's posted or forwarded content violates any other rights, including intellectual property rights, of the Company or any third party
Article 17 - [Payment]
① The billing and payment of purchase fees for content are generally subject to the methods and policies determined by mobile carriers, app stores, and online sites. Additionally, the limits for each payment method may be assigned or adjusted based on the policies set by the Company, open market operators, or government regulations.
② The payment limits for each payment method may be assigned based on the Company's policies, the policies of payment providers (mobile carriers, online marketplaces, app stores, etc.), and government regulations.
Article 18 - [Withdrawal of Subscription and Refund of Purchases]
① The paid content provided by the Company is divided into content for which withdrawal of subscription is possible and content for which withdrawal is restricted. For paid content that can be withdrawn directly through purchase, you can withdraw the subscription within 7 days after the purchase.
② Users may be restricted from withdrawing subscriptions in the following cases, and in such cases, the Company will take measures in accordance with the relevant laws and regulations.
1. Content received for free from the Company or a third party, such as gifts and events
2. For content that is immediately used or applied to the game service upon purchase
3. If additional benefits have been used or are irreversibly consumed in bundled content or content with supplementary benefits
4. If the opening behavior can be viewed as use, or if there is opening behavior for content that determines its utility upon opening.
③ The Company will clearly indicate the impossibility of withdrawal for the content under the provisions of each item in paragraph 2, and in the case of content for which withdrawal is not possible, the Company will provide a trial-use product for the content (allowing temporary use, providing trial use, etc.) or, if providing such is difficult, provide information about the content to ensure that the User's right to withdraw is not obstructed. If the Company fails to take such measures, notwithstanding the limitation reasons for withdrawal under each item of paragraph 2, the User may still withdraw.
④ Notwithstanding paragraphs 1 and 2, if the content of the purchased paid content is different from the displayed/advertised content or if the performance of the purchase contract is different, the User may withdraw the offer within three months from the day the relevant content becomes available for use, or within 30 days from the day the User knew or could have known about the fact.
⑤ In the event of withdrawal according to the provisions from paragraph 1 to paragraph 4, the Company will promptly collect the User's paid content and refund the payment within 3 business days. In case of delay in the refund by the Company, interest for the delayed period will be paid at the rate specified in Article 21-3 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, etc., multiplied by the delay period.
⑥ If an overcharge occurs due to the Company's intentional act or fault, the overcharge will be refunded to the user. However, in cases where the overcharge is due to the User's intentional act or fault, the User shall bear the reasonable cost incurred by the Company in refunding the overcharge.
⑦ The refund of overcharge under the sixth clause will be processed according to the refund policy of each online marketplace or the Company, depending on the operating system of the mobile device used by the User. However, in the case of the Apple App Store, the User must directly apply for a refund to the Apple App Store.
⑧ If a minor makes a payment without the consent of a legal representative, the minor or the legal representative can cancel the payment. However, cancellation may be restricted if the payment for the paid service by the minor falls within the scope permitted by the legal representative or if it is due to the minor's deception. The determination of whether the contracting party of the content purchase agreement is a minor is based on the mobile device used for payment, payment executor information, payment method account holder, etc. The Company may request the submission of documents proving minority and legal representation to verify the validity of the cancellation.
⑨ If a User requests a refund, the Company may request additional documents for self-verification after confirming the purchase history. The User must submit the requested documents to the Company via methods such as FAX, and the refund will generally be processed to the account of the device owner (including mobile phones). However, in cases where it is difficult for the User to verify their identity or confirm the account of the device owner, such as in the case of a minor, if a legal representative requests a refund on behalf of the minor, additional proof may be requested. If the legal representative is confirmed, the refund can be processed to the legal representative's account.
⑩ The Company shall make its best efforts to complete the refund as promptly as possible, starting from the day it receives the documents specified in the preceding clause from the user.
Article 19 - [Termination of Contract and Suspension of Service Use, etc.]
① Users may terminate the service agreement at any time by withdrawing from membership if they do not wish to use the service. Upon withdrawal, all game usage information held by the User within the game service will be permanently deleted and cannot be recovered.
② The Company may suspend the use of the service for a specified period or terminate the service contract if a User engages in actions prohibited by this Terms of Use, related Operation Policy, or Service Policy, or if there are significant reasons that make it impossible to maintain this contract. In cases where repeated abusive behavior, hacking, or the use of illegal programs is detected in a specific IP range, the Company may suspend service use from that IP range.
③ In the event that the Company terminates or suspends the Service Contract in accordance with the provisions of the preceding clause, the User will be unable to access the service and content. Additionally, any fees already paid for content purchases, data usage fees, monthly subscription service fees, etc., cannot be refunded.
Article 20 - [Damages]
① If a User violates the provisions of these Terms of Use, resulting in damages to the Company, the User who breached these terms is responsible for compensating the Company for all losses incurred.
② If a User engages in illegal activities or violates these Terms of Use while using the service, leading to the Company facing claims for damages or legal actions from third parties other than the user, the User must indemnify and hold the Company harmless at their own responsibility and expense. In cases where the Company is not indemnified, the User is responsible for compensating the Company for all losses incurred as a result.
Article 21 - [Disclaimers]
① The Company shall not be liable for any damages arising from matters related to the free-provided services. However, exceptions apply in cases of intentional or gross negligence on the part of the Company.
② The Company shall not be liable for the interruption of services, usage difficulties, or contract termination due to the user's own fault. However, this does not apply in cases where there are unavoidable or justifiable reasons for the User.
③ The Company shall be exempt from liability if there is damage caused by the suspension of network services by a mobile network operator or if the services are not provided normally.
④ The Company shall be exempt from liability in the event of service interruption or disruption due to unavoidable reasons such as maintenance, replacement, regular inspections, construction, etc. that have been pre-notified.
⑤ The Company is not liable for any failure by the User to obtain expected profits through the use of the service, and shall be exempt from liability for damages arising from choices or use of the service.
⑥ The Company is not liable for any issues arising from the user's device environment or device settings leading to the installation of malicious programs, or any damages derived from these issues. The Company is also not responsible for problems caused by network environments for which the Company is not at fault.
⑦ The Company is not responsible for any issues arising from users accessing sites impersonating the Company's services or connecting to network services with altered APKs.
⑧ The Company is not responsible for the reliability, accuracy, or content of information, data, or facts posted or transmitted by users within the service or on the website.
⑨ The Company is not obligated to intervene in disputes between users or between users and third parties arising through the service and is not responsible for any resulting damages.
⑩ The Company is not responsible for damages arising from errors in the user's device or for losses incurred due to inaccurate or omitted personal information and email addresses.
⑪ The Company is not liable for the loss of grades, items, content, or any other acquired elements during the use of the service, excluding cases where such loss is a result of intentional or gross negligence on the part of the Company or its employees.
Article 22 - [Rules on additional matters and interpretation of the Terms of Use]
Any matters not specified in these Terms of Use and the interpretation of these terms and conditions shall be governed by the individual operation policies established by the Company, relevant laws and regulations, or common practices.
Article 23 - [Notice to Users]
① The Company may, when necessary, notify the User through means such as the User's email address, electronic memo, in-game messaging, text messages (MMS/SMS), or other similar methods.
② If the Company notifies all Users, it may do so by posting the notice within the game service for at least 7 days or by presenting it through pop-up screens or similar means, thereby surpassing the notification mentioned in the first paragraph.
Article 24 - [Jurisdiction]
① Disputes arising between the Company and the User regarding service use must be resolved amicably through mutual agreement between the parties.
Article 1 - [Purpose]
The purpose of these Terms of Use is to establish the rights, obligations, responsibilities, and other necessary provisions of New Normal Soft (hereinafter referred to as the 'Company') and the User concerning the use of all games and all services provided by the Company through a device.
Article 2 - [Definition of Terms]
① The terms used in the Terms of Use are defined as follows. 1. 'User' means a person (including members and non-members) who uses any game and any service provided by the Company. 2. 'Content' means all digitally created content related to the services, including all games and network services, applications, game money, and game items provided by the Company through any devices. 3. 'Device' refers to a device such as a PC, mobile phone, smartphone, personal digital assistant (PDA), tablet, handheld gaming device, game console, etc. that can download or install and use the Content. 4. 'Network Service' refers to any service provided by the Company that allows you to connect to the internet to use network games, purchase game money or items, register rankings, create posts, etc.
② Except for the ones provided in Paragraph 1, the definitions of terms used in the Terms of Use shall be as set forth by the operation policy of each service, and those not set forth by the operation policy of each service shall be determined by applicable laws and general practices.
Article 3 - [Provision of Company Information]
In accordance with relevant laws and regulations, the Company will label each of the following items in a manner that is easily understandable to Users.
1. The name of the business and its authorized representative, the address and telephone number of the business location, and the email address.
2. Terms of Use and Privacy Policy
Article 4 - [Effect, Application, and Modification of Terms of Use]
① The Company shall post the contents of the Terms of Use in the game service or on associated sites so that Users can know them. In this case, important contents of the Terms of Use, such as service termination, subscription withdrawal, refund, contract cancellation and termination, and disclaimers of the Company, shall be clearly displayed in bold letters, colors, symbols, etc. or on a separate associated site to make it easier for Users to understand. When a User downloads a game or uses content and network services, you are subject to the Terms of Use from the time you agree to the Terms of Use, and if there is a change in the Terms of Use, you are subject to the changed Terms of Use from the time the change becomes effective.
② The Company may change the Terms of Use as it deems necessary. If the Company changes the Terms of Use, it shall notify the contents of the changed Terms of Use and the date of application by posting them on the game service or associated sites 7 days prior to the date of application. However, if the contents of the Terms of Use are changed to the disadvantage of the User, the Company shall notify Users in the same manner as specified in this text 30 days before the date of application. In this case, the contents before the revision and the contents after the revision shall be clearly compared and marked so that Users can easily understand them.
③ The User has the right to object to any changes to the Terms of Use. Users who object to the changes to the Terms of Use may stop using the service and terminate the User Agreement (withdrawal of membership). Users will be notified that you are deemed to have agreed to the changed Terms of Use if they continue to use the service after the effective date of the changed Terms of Use, and if Users use the service after the effective date, you will be deemed to have agreed to the revised Terms of Use.
Article 5 - [Commencement of Use of 200
① The Company will start the service when the User approves the application for use. However, in the case of some services, the Company may start the service from a specified date according to the needs of the Company, and may refuse or suspend the provision of the service in the following cases.
1. Falsifying User information or failing to meet service provision requirements.
2. Attempt to use the services through unusual or circumventive means in a country where the Company does not provide the Services.
3. When there is an intent to use the services for the purpose of engaging in conduct prohibited by applicable laws and regulations.
4. When there is an intent to use the service for the purpose of interfering with the well-being and order of society or public order and morals.
5. When there is an intent to use the game services for fraudulent or for-profit purposes.
6. If the provision of the service is deemed inappropriate for reasons equivalent to each of the preceding paragraphs.
② The Company may offer some services for a fee.
③ If the Company is unable to start the service due to business or technical difficulties, the Company will disclose the fact on the homepage or notify the User.
Article 6 - [Operation Policy]
① To enforce the Terms of Use, and to specify the delegated matters in the terms, as necessary for application, we may establish detailed provisions in the Game Service Operational Policy (hereinafter referred to as the 'Operation Policy').
② The Company shall post the contents of the Operation Policy within the Game Service or its associated site to ensure that Users can be informed of its contents.
③ When revising the Operation Policy, the procedure in Article 4, Paragraph 2 shall be followed. However, if the revision of the Operation Policy falls under any of the following items, it shall be notified in advance by the method outlined in Paragraph 2 of this Article.
1. When amending the specific matters delegated within the scope explicitly defined in the Terms of Use.
2. When making amendments that are not related to User rights and obligations.
3. When amending the contents of the Operation Policy, provided that such amendments are not fundamentally different from the provisions set forth in the Terms of Use and fall within the foreseeable scope for the Users.
Article 7 - [Provision of Services, etc.]
① The Company provides the following services to Users.
1. Game services and additional services such as applications, points, etc. that are related to the game
2. Social network services (SNS)
3. Any services that the Company develops or provides to Users through cooperative agreements with other companies, etc.
② The Company provides services during the designated hours according to the Company's business policies. However, in cases of necessary operational requirements such as regular system inspections, server expansion or replacement, addition of new game content, various bug patches, replacement with new services, etc., the Company may temporarily suspend services for a certain period or duration. In such cases, the Company will provide advance notice of the details and timing through the homepage or appropriate means within the individual service. However, in cases where the Company is unable to provide advance notice due to unavoidable circumstances, it may notify users afterward.
③ The Company, in providing services, may require users to enter into separate terms of use for each specific service in addition to these terms. For games where separate terms are required, users may apply for use after agreeing to the terms of the respective game, and upon approval by the Company for such content, they may proceed with the utilization.
④ The Company may restrict certain aspects of service use, including but not limited to, in accordance with relevant laws, the user's age, and the procedures for utilizing the service. In such cases, the Company will provide advance notice of the details.
Article 8 - [Protection and Use of Personal Information]
① The Company strives to protect the personal information of users, including User registration information, in accordance with the provisions of relevant laws. The protection and use of User personal information are subject to applicable laws and the Company's privacy policy. However, the Company's privacy policy does not apply to linked sites outside the official website of the Company.
② If necessary, the Company may notify the User of the reason (purpose) and request the user's identification card or equivalent document for identity verification. The Company may not use this information for purposes other than those previously notified, and upon achieving the intended purpose, it will be promptly disposed of in a manner that makes reproduction impossible.
③ Depending on the nature of the service, information provided by the user, such as a nickname or photo, which introduces themselves, may be disclosed to other users according to the user's choice.
④ Users must faithfully manage their personal information for the use of this service and should update it in case of any changes. Any damage resulting from a delay or omission in the User's update of personal information is the responsibility of the User. The Company shall not be held responsible for any information, including the user's account information, exposed due to the user's fault.
Article 9 - [Provision of Information and Placement of Advertisements]
① The Company may display advertisements to maintain services, including this service. Additionally, for Users who have given consent, the Company may send various information, including commercial advertisements deemed necessary during the user's service usage, via SMS (MMS), smartphone notifications (push notifications), email, and other means. However, users can refuse to receive such information at any time, and the Company will refrain from sending advertising information upon the user's refusal to receive it.
② The Company shall not be held liable for any losses or damages incurred by users through their participation, communication, or transactions with advertisements provided by the Company, which are third-party entities as described in the first paragraph. However, this exclusion of liability does not apply if the Company intentionally or negligently facilitates the occurrence of damages or fails to take necessary measures.
③ The Company may request additional information about the User for purposes such as service improvement and introducing services to users. In response to such requests, users may choose to either accept and provide the additional information or decline.
④ The Company may store, retain, or access the chat content (conversations, whispers, messages, etc.) and game sites occurring between users within the services provided by the Company. The Company will only access such information on a limited basis when deemed necessary for dispute resolution between users, complaint handling, maintenance of game order, technical or statistical analysis, and other purposes determined by the Company. Additionally, the Company will provide access to information only in cases where a legitimate third party, other than the Company, requests it, and in such cases, the Company will notify the User in advance of the reason and scope of the access. However, in cases where it is necessary to access the information for the investigation, processing, confirmation, and remedy of current legal violations or serious violations of these terms as defined in Article 15, the Company may notify the individuals whose information was accessed about the reasons for access and the relevant information after the fact.
⑤ For the smooth and stable operation of the service and the improvement of service quality, the Company may collect and utilize information about the User's mobile device (settings, specifications, operating system, version, etc.), excluding the User's personal information.
Article 10 - [Use of Services]
① Users can access the services provided by the Company through various channels, including wireless internet provided by mobile carriers, online marketplaces, app stores, online sites (web portals, mobile game sites, the Company's homepage, etc.), and other channels, utilizing networks either free of charge or with charges.
② The portable game titles and console game titles developed by the Company can be purchased through distribution vendors and online shopping malls that the Company engages in transactions with.
③ The items provided by the Company can be purchased through the network services offered on online sites or within games and applications.
④ When users purchase mobile games or applications or utilize network services through the wireless internet of mobile carriers, online marketplaces, or app stores, standard data communication fees set by the mobile carrier may be imposed.
⑤ In the case of applications downloaded and installed or services utilized through the network, background processes may occur. In this case, additional charges may be incurred based on the characteristics of the mobile device or mobile carrier, and the Company is not responsible for any related charges.
⑥ The Company provides the minimum technical specifications required for each service through the respective service's homepage or official community. Users are responsible for verifying whether the specifications of their terminal device, the quality of wireless and wired communication networks, and other factors are suitable for the use of each service. Changes in environmental factors such as service updates and technological advancements may lead to modifications in the technical specifications required for service usage. The Company is not liable for any responsibilities arising from changes in technical specifications.
Article 11 - [Use of Paid Content]
① The Company may provide content, including items, to users. The content provided in the service may have usage periods and conditions determined by the Company's policies, and this information will be communicated to users through content service guides or payment sites, among other means.
② The Company may offer goods and items (hereinafter referred to as 'items') that Users can use in the game as either paid or free during the service. Policies related to the usage period of paid items follow the guidelines outlined below.
1. Items are usable for up to 1 year from the date of purchase, and items that have not been used within 1 year may be subject to expiration. Package items are considered to commence use upon opening the package.
2. Items with a specified usage period, among those that have been used, can be used for the duration explicitly mentioned.
3. Paid items with a usage period marked as 'permanent' or items without a specified usage period (hereinafter referred to as 'indefinite items') that have been initiated can be used throughout the duration of the ongoing game service. In the event of service interruption in accordance with Article 13, Paragraph 2, the usage period is considered until the announced date of service termination. If the warranty period expires or the service is terminated, the right to use may be forfeited. When users purchase items within the game or application through network services, additional charges may apply.
4. The Company reserves the right to modify the features of existing items or render them unusable based on changes in game content, balance maintenance, item policies, etc. In such cases where the use of a paid item becomes unavailable before the expiration of its usage period, the Company will compensate the User with an equivalent paid item or points, corresponding to the remaining usage period of the purchased item.
③ Purchased content is categorized into paid and free attributes based on the acquisition method. When using some of the held content, the paid attribute is deducted first, followed by the deduction of the free attribute. In cases where only the paid attribute is held, the deduction order follows the first-come-first-served principle (deducted in the order of acquisition). However, in some games, different rules may apply based on circumstances, and in such cases, announcements will be made through in-game services or official community channels.
④ The content purchased by the User can be used primarily on the device where it was downloaded or installed. However, depending on the characteristics of online marketplaces and application stores, if device changes are allowed through account sharing, it will be subject to the policies of the respective store. In the case of device changes, number changes, roaming abroad, etc., it may be impossible to use all or some functions of the content. In such cases, the Company does not bear any responsibility.
Article 12 - [Modification and Termination of Services]
① The Company may alter the services provided based on operational or technological requirements. Details and effective dates of the modified services will be announced in advance. However, in cases of unavoidable circumstances such as the occurrence of critical bugs that cannot be foreseen or urgent resolution of server equipment malfunctions and security issues, the Company may announce the changes after the fact.
② The Company, if required to cease the entire service due to reasons such as game planning, operation, or urgent situations, will provide notice of the cessation date, reasons for cessation, compensation conditions, etc., 30 days in advance within the game or on the relevant individual service homepage. The Company is not responsible for refunds, damages, etc., for free content obtained by users or for paid content, including but not limited to paid fixed-term or period items with no remaining usage period at the time of service termination, or paid content with expired usage or no remaining usage period as per Article 11, Paragraph 2.
③ The Company may restrict or suspend all or part of the services in the following cases.
1. In case of force majeure events such as war, civil unrest, natural disasters, or a state of national emergency.
2. In case of power outage, general equipment failure, or a surge in usage that interferes with normal service usage.
3. In case of unavoidable circumstances due to maintenance or construction work on the service equipment.
4. In case the Company is unable to provide the service due to various circumstances.
④ The Company is not responsible for issues arising from changes or interruptions in the service.
Article 13 - [Company's Obligations]
① The Company shall not engage in actions prohibited by laws and these Terms, or actions contrary to public morals, and shall make continuous efforts to provide a stable and reliable service.
② The Company must establish a security system to protect personal information, including credit information, to ensure that Users can safely use the service. The Company shall disclose and adhere to a privacy policy.
③ The Company, in the course of continuously improving and providing a stable service, shall make best efforts to promptly repair or restore any malfunctions or damages to facilities or data that may occur during service improvement, unless there are unavoidable reasons such as natural disasters, emergencies, or defects that cannot be resolved with the current technology.
④ If opinions or complaints raised by users are deemed legitimate, the Company will promptly address them. However, if immediate resolution is difficult, the Company may notify the User of the reasons and the schedule for resolution via the phone or email collected with prior consent from the user.
Article 14 - [User Obligations]
① The User must not engage in the following actions or intend to pursue the purposes outlined in the following items when using the services provided by the Company:
1. The User must not provide false information, including using names other than their real name or the information of another person when providing personal information to the Company for event winnings or other purposes.
2. The User must not impersonate or illegitimately use the personal information of others, including other users' IDs and passwords or another person's phone number.
3. The User must not engage in trading or selling game items, in-game currency, etc., accumulated in the game ID through services not provided by the Company.
4. The User must not replicate, distribute, disseminate, or commercially exploit the services provided by the Company or the information obtained through the services without the prior approval of the Company.
5. The User must not use the Company's services to generate financial benefits for themselves or others.
6. The User must not engage in actions that defame or cause harm to others.
7. The User must not use unauthorized payment methods to pay for services without the consent or authorization of the nominee
8. Infringing on the Company's intellectual property rights, the intellectual property rights of third parties, or other rights, such as portrait rights.
9. The User must not collect, store, disseminate, or post the personal information of other users without the Company's approval.
10. Register or disseminate computer virus-infected materials that exploit bugs in programs or cause malfunctions of facilities related to the service or destruction and confusion of information, etc.
11. The User must not intentionally interfere with the operation of the Company's services or send information that may interfere with the stable operation of the services, as well as advertising information against the recipient's express intention to opt out of receiving it.
12. The User must not impersonate others and misrepresent their relationship with others.
13. The User must not exchange or post obscene or vulgar information, linking to pornographic sites, or post unauthorized advertisements and promotions.
14. The User must not solicit or participate in speculative behavior, such as gambling for money.
15. The User must not transmit, reach, or disseminate to another person any speech, sound, writing, image, or video that causes shame, disgust, or fear.
16. The User must not change information posted on the service
17. The User must not transmit, post, disseminate, or use any material that contains information (computer programs) the transmission or posting of which is prohibited by applicable laws or that contains software viruses or any other computer code, files, or programs designed to interrupt or destroy the normal operation of any computer software, hardware, or telecommunications equipment.
18. The User must not post or send mail under the guise or impersonation of an employee or admin of the Company, or under the false name of another.
19. The User must not engage in any other acts that violate public order and morals or are illegal, wrongful, or in violation of relevant laws and regulations.
② The User shall comply with the relevant laws and regulations, the provisions of the Terms of Use, and matters notified by the Company, and shall not engage in any other behavior that interferes with the Company's business.
③ The User may not engage in business activities, such as selling goods, using the services unless officially recognized by the Company. Furthermore, the User may not engage in activities such as providing or receiving items and IDs acquired through the service for transactions, hacking, generating revenue through advertising, illegal distribution of commercial software, and similar activities. The User may not prepare, advertise, or engage in such activities. The User is solely responsible for the results and losses arising from any business activities in violation of these terms, including legal actions such as arrest by relevant authorities. If the Company incurs any damages related to such actions by the user, the User shall be liable for all compensation and the Company shall not be held responsible.
④ The User is responsible for managing their account and mobile device, and must not allow others to use it. The Company shall not be held responsible for any damages arising from inadequate management of the mobile device or allowing others to use it.
⑤ Users must set and manage the payment password function on each online marketplace to prevent unauthorized transactions. The Company is not responsible for damages resulting from the User's negligence.
⑥ The Company can specify the specific content of the following acts, and Users must comply with them.
1. The User's account name, character name, or other in-game name
2. Chat content and mechanics
3. Forum and Service Usage
4. External Mobile Platform Affiliate Services Policy
Article 15 - [Ownership of Copyright and Restrictions on Use]
① The copyright and other intellectual property rights of the works created by the Company belong to the Company.
② The copyright of the posts posted by users within the service belongs to the respective copyright owner.
③ The User may not commercially use or allow a third party to use, without the prior consent of the Company or the provider, the information obtained through the use of the service, which is subject to intellectual property rights of the Company or the provider, through methods such as reproduction, transmission, editing, disclosure, performance, distribution, broadcasting, or creation of derivative works.
④ The user's posted content within the service may be exposed in search results, services, and related promotions, and may be partially modified, reproduced, or edited for exposure within the necessary scope. In this case, the Company must comply with the content of the Copyright Act, and the User can take actions such as deletion, exclusion from search results, or privacy settings for the posted content at any time through the customer center or the service's management functions. This is valid during the Company's operation of the service.
⑤ The Company may delete the user's post or refuse registration without prior notice if there is a legitimate reason to believe that there is an objection from a third party regarding copyright or other issues. Matters related to the suspension of posting of content due to copyright and rights infringement are governed by copyright laws and relevant regulations.
Article 16 - [User's Posts]
① Any loss or problem arising from User postings is the personal responsibility of the user, and the Company does not assume any responsibility for such matters.
② The Company may relocate postings without prior notice for administrative needs.
③ If a user's postings result in a claim for damages or objections from others due to infringement of their rights, the User who created the posting must actively cooperate to exonerate the Company. If the Company is not exonerated, the User is responsible for any issues that arise as a result.
④ If the user's posted or forwarded content is determined to fall under any of the following conditions, the Company may delete it without prior notice and may also refuse registration.
1. If the user's posted or forwarded content is libelous, invasive of privacy, or otherwise defamatory of other Users or others
2. If the user's posted or forwarded content disrupts or threatens to disrupt the stable operation of the service
3. If the user's posted or forwarded content is believed to be related to criminal activity
4. If the user's posted or forwarded content violates any other rights, including intellectual property rights, of the Company or any third party
Article 17 - [Payment]
① The billing and payment of purchase fees for content are generally subject to the methods and policies determined by mobile carriers, app stores, and online sites. Additionally, the limits for each payment method may be assigned or adjusted based on the policies set by the Company, open market operators, or government regulations.
② The payment limits for each payment method may be assigned based on the Company's policies, the policies of payment providers (mobile carriers, online marketplaces, app stores, etc.), and government regulations.
Article 18 - [Withdrawal of Subscription and Refund of Purchases]
① The paid content provided by the Company is divided into content for which withdrawal of subscription is possible and content for which withdrawal is restricted. For paid content that can be withdrawn directly through purchase, you can withdraw the subscription within 7 days after the purchase.
② Users may be restricted from withdrawing subscriptions in the following cases, and in such cases, the Company will take measures in accordance with the relevant laws and regulations.
1. Content received for free from the Company or a third party, such as gifts and events
2. For content that is immediately used or applied to the game service upon purchase
3. If additional benefits have been used or are irreversibly consumed in bundled content or content with supplementary benefits
4. If the opening behavior can be viewed as use, or if there is opening behavior for content that determines its utility upon opening.
③ The Company will clearly indicate the impossibility of withdrawal for the content under the provisions of each item in paragraph 2, and in the case of content for which withdrawal is not possible, the Company will provide a trial-use product for the content (allowing temporary use, providing trial use, etc.) or, if providing such is difficult, provide information about the content to ensure that the User's right to withdraw is not obstructed. If the Company fails to take such measures, notwithstanding the limitation reasons for withdrawal under each item of paragraph 2, the User may still withdraw.
④ Notwithstanding paragraphs 1 and 2, if the content of the purchased paid content is different from the displayed/advertised content or if the performance of the purchase contract is different, the User may withdraw the offer within three months from the day the relevant content becomes available for use, or within 30 days from the day the User knew or could have known about the fact.
⑤ In the event of withdrawal according to the provisions from paragraph 1 to paragraph 4, the Company will promptly collect the User's paid content and refund the payment within 3 business days. In case of delay in the refund by the Company, interest for the delayed period will be paid at the rate specified in Article 21-3 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, etc., multiplied by the delay period.
⑥ If an overcharge occurs due to the Company's intentional act or fault, the overcharge will be refunded to the user. However, in cases where the overcharge is due to the User's intentional act or fault, the User shall bear the reasonable cost incurred by the Company in refunding the overcharge.
⑦ The refund of overcharge under the sixth clause will be processed according to the refund policy of each online marketplace or the Company, depending on the operating system of the mobile device used by the User. However, in the case of the Apple App Store, the User must directly apply for a refund to the Apple App Store.
⑧ If a minor makes a payment without the consent of a legal representative, the minor or the legal representative can cancel the payment. However, cancellation may be restricted if the payment for the paid service by the minor falls within the scope permitted by the legal representative or if it is due to the minor's deception. The determination of whether the contracting party of the content purchase agreement is a minor is based on the mobile device used for payment, payment executor information, payment method account holder, etc. The Company may request the submission of documents proving minority and legal representation to verify the validity of the cancellation.
⑨ If a User requests a refund, the Company may request additional documents for self-verification after confirming the purchase history. The User must submit the requested documents to the Company via methods such as FAX, and the refund will generally be processed to the account of the device owner (including mobile phones). However, in cases where it is difficult for the User to verify their identity or confirm the account of the device owner, such as in the case of a minor, if a legal representative requests a refund on behalf of the minor, additional proof may be requested. If the legal representative is confirmed, the refund can be processed to the legal representative's account.
⑩ The Company shall make its best efforts to complete the refund as promptly as possible, starting from the day it receives the documents specified in the preceding clause from the user.
Article 19 - [Termination of Contract and Suspension of Service Use, etc.]
① Users may terminate the service agreement at any time by withdrawing from membership if they do not wish to use the service. Upon withdrawal, all game usage information held by the User within the game service will be permanently deleted and cannot be recovered.
② The Company may suspend the use of the service for a specified period or terminate the service contract if a User engages in actions prohibited by this Terms of Use, related Operation Policy, or Service Policy, or if there are significant reasons that make it impossible to maintain this contract. In cases where repeated abusive behavior, hacking, or the use of illegal programs is detected in a specific IP range, the Company may suspend service use from that IP range.
③ In the event that the Company terminates or suspends the Service Contract in accordance with the provisions of the preceding clause, the User will be unable to access the service and content. Additionally, any fees already paid for content purchases, data usage fees, monthly subscription service fees, etc., cannot be refunded.
Article 20 - [Damages]
① If a User violates the provisions of these Terms of Use, resulting in damages to the Company, the User who breached these terms is responsible for compensating the Company for all losses incurred.
② If a User engages in illegal activities or violates these Terms of Use while using the service, leading to the Company facing claims for damages or legal actions from third parties other than the user, the User must indemnify and hold the Company harmless at their own responsibility and expense. In cases where the Company is not indemnified, the User is responsible for compensating the Company for all losses incurred as a result.
Article 21 - [Disclaimers]
① The Company shall not be liable for any damages arising from matters related to the free-provided services. However, exceptions apply in cases of intentional or gross negligence on the part of the Company.
② The Company shall not be liable for the interruption of services, usage difficulties, or contract termination due to the user's own fault. However, this does not apply in cases where there are unavoidable or justifiable reasons for the User.
③ The Company shall be exempt from liability if there is damage caused by the suspension of network services by a mobile network operator or if the services are not provided normally.
④ The Company shall be exempt from liability in the event of service interruption or disruption due to unavoidable reasons such as maintenance, replacement, regular inspections, construction, etc. that have been pre-notified.
⑤ The Company is not liable for any failure by the User to obtain expected profits through the use of the service, and shall be exempt from liability for damages arising from choices or use of the service.
⑥ The Company is not liable for any issues arising from the user's device environment or device settings leading to the installation of malicious programs, or any damages derived from these issues. The Company is also not responsible for problems caused by network environments for which the Company is not at fault.
⑦ The Company is not responsible for any issues arising from users accessing sites impersonating the Company's services or connecting to network services with altered APKs.
⑧ The Company is not responsible for the reliability, accuracy, or content of information, data, or facts posted or transmitted by users within the service or on the website.
⑨ The Company is not obligated to intervene in disputes between users or between users and third parties arising through the service and is not responsible for any resulting damages.
⑩ The Company is not responsible for damages arising from errors in the user's device or for losses incurred due to inaccurate or omitted personal information and email addresses.
⑪ The Company is not liable for the loss of grades, items, content, or any other acquired elements during the use of the service, excluding cases where such loss is a result of intentional or gross negligence on the part of the Company or its employees.
Article 22 - [Rules on additional matters and interpretation of the Terms of Use]
Any matters not specified in these Terms of Use and the interpretation of these terms and conditions shall be governed by the individual operation policies established by the Company, relevant laws and regulations, or common practices.
Article 23 - [Notice to Users]
① The Company may, when necessary, notify the User through means such as the User's email address, electronic memo, in-game messaging, text messages (MMS/SMS), or other similar methods.
② If the Company notifies all Users, it may do so by posting the notice within the game service for at least 7 days or by presenting it through pop-up screens or similar means, thereby surpassing the notification mentioned in the first paragraph.
Article 24 - [Jurisdiction]
① Disputes arising between the Company and the User regarding service use must be resolved amicably through mutual agreement between the parties.