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YJM Games Privacy Policy
Last Updated: November 21th, 2023
1. About this Privacy Policy.
2. What Information We Collect.
3. How We Use Your Information.
4. With Whom We May Share Your Information.
5. Third-Party Sites and Services Collecting Information.
6. Your Choices About Our Collection, Use, and Disclosure of Your Information.
7. How We Keep Your Information Secure.
8. Children’s Privacy.
9. Your Privacy Rights.
10. Privacy Notice for California Residents.
11. Additional Information for Nevada Residents.
12. Additional Information for EEA and UK Residents.
13. Where We Hold Your Information.
14. Changes to Our Privacy Policy.
15. How to Contact Us.
1. About this Privacy Policy.
This Privacy Policy describes the privacy practices of YJMGames and its affiliated companies listed here (collectively, “YJMGames” or “we”). All capitalized terms used but not defined in this Privacy Policy have the same meaning(s) ascribed to them in the Terms of Service (“Terms”).
We at YJMGames respect your privacy (hereinafter “you” or “user”) and are committed to protecting your personal information. This Privacy Policy explains the type of information we may collect and how we may collect, use and disclose that information when you access or use our Games (excepting therefrom "Blockchain Games" offering certain play-to-earn game features or blockchain-based digital contents) and our Websites, Applications, or other Services that post this Privacy Policy (including products, interactive features, events, newsletters, advertisements, and other services)(together with non-Blockchain Games, hereinafter collectively referred to as “Services”)
This Privacy Policy applies to information we collect on our Websites, Applications, and in email, text, and other electronic communications sent through or in connection with our Services. On the other hand, this Privacy Policy does NOT apply to information collected by third party (including YJMGames subsidiaries and affiliates not listed above), whether through any application or content (including advertising) that may link to or be accessible from or through our Services.
By accessing, downloading, registering with, or using our Services, you agree to this Privacy Policy. If you do not agree with anything described in this Privacy Policy, please do not use our Services.
We may make changes to this Privacy Policy from time to time (see " Changes to Our Privacy Policy " section), so please check the policy periodically for updates. Your continued access or use of our Services after we revise this Privacy Policy is deemed as your acceptance of those changes.
2. What Information We Collect.
We collect various information from and about users of our Services. The information we collect may include but not limited to (1) information by which you may be personally identified (such as name, address, email address, and phone number) or any other identifier by which you may be contacted online or offline, (2) information about you but individually does not identify you; and (3) and information about your internet connection, the equipment, program or system used to access our Services, and usage details.
A. Information you provide to us.
We collect your personal information directly from you when you provide it to us. For example, we collect information you provide when you (1) register an account with us, (2) subscribe to our Service or sign up for our newsletters and emails, (3) make purchases, (4) post your content or use social features of our Service (5) participate in a contest, promotion, or event sponsored by us, (6) respond to our surveys, or (7) request further services.
Information we collect may include the following:
- Your name, nickname, address, country, email address, phone number, and player ID.
- Your social media account ID or channel ID.
- User profile information, including your birthdate (check birthdate but doesn't storage), country, photo, and any other information that you may provide for your profile.
- Details of transactions you carry out through our Services, including your payment information, billing, and shipping addresses.
- Your responses to surveys that we may ask you to complete.
- Your text messages and communications with others through our Services.
- Content or information that you post, publish or display on public areas of our Websites or Applications.
- Records and copies of your correspondence if you contact us, and any other information you may provide when requesting our assistance or support.
B. Information third parties provide to us.
We may receive information about you from third-party partners and businesses (1) when you purchase or download our games or other products from third-party stores, such as Google Play, Nintendo eShop, or Steam (2) when you access or use our Services on or through a third-party game platform (for example, playing our games on a third-party game console), (3) when you use your third-party social media account (such as Facebook, Google or Apple Game Center) to register and log in to your YJMGames game account, (4) when you use third-party social features and plugins (such as Facebook “like”) provided within our Websites, Applications or other parts of our Services.
Information we receive from such third-party partners and businesses may include the following:
- Your name, photo.
- Your device identifier.
- Your account with a third-party store, social media, or platform, including account number, ID, and user name.
- Game usage data and purchase information (for example, when you play our games on a third-party game console or platform).
- Your friend list, country information, email address.
We may also merge the data received from third parties with the personal information we collect and maintain about you to deliver personalized content (including advertisement) and enhance your game experience, improve our Services and for other purposes disclosed in this Privacy Policy.
C. Information collected automatically.
When you access, use, or interact our Services (including our Websites and Applications), we may use data collection technologies to automatically collect certain information about you, your device, and your access and use of our Services.
Information we collect may include the following:
- Your IP address.
- Your country information.
- Technical data about your device, software, and system, including, device identifier, model, operating system, browser type, language setting, RAM, CPU, hard drive, storage device information, applications installed on your device, the device’s telephone number, and device event information, including crash reports and system activity details.
- Unique identifier assigned to you or your device, including player ID and advertising ID.
- Details of your access and use of our Websites, Application, and other Services, including, games accessed, game progress and scores, games and products purchased, pages visited and your interaction with online content (including advertisement).
- Geolocation, such as approximate location derived from IP address or meta data embedded in a photo or file that you may upload or share.
The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver a better and more personalized service.
Cookies and Tracking Technologies
A cookie is a small file stored on your computer or mobile device. We and third-party partners, such as analytics providers, advertising networks and other advertising service providers, use cookies and similar tracking technologies in our Services to collect information, help understand usage of our Services and personalize your experience.
For example, we use:
* Security and Service Integrity Cookies: We use security-based cookies to ensure the security of our Services. We may, among other things, use the information obtained from our Security and Service Integrity Cookies to detect fraudulent or abusive activities, protect the safety of our users, and enforce our Terms of Service and other user agreements. These cookies are mandatory and cannot be blocked if you wish to use our Service.
* Performance and Functional Cookies: We use analytics and investigation cookies to collect information about how visitors use our Services, including our audience size, usage patterns, and the types of devices used. We may use this information to create aggregated and statistics reports and to assist in improving our Services. We also use feature tracking cookies to collect information about how our Services are performing. We may use this information to create reports and improve our Services.
* Advertising Cookies: We use advertising cookies to personalize the advertisements displayed to you on our Services and on third party websites and services.
It may be possible to refuse to accept cookies by activating the appropriate setting on your browser or smartphone. However, if you select this setting, you may be unable to access certain parts of our Services (see “Your Choices About Our Collection, Use, and Disclosure of Your Information " section for details).
3. How We Use Your Information.
We use information we collect about you, including your personal information, to operate our business, improve our Services, and personalize your experience. We may also use the information for such other purposes as allowed by law. For example, we (or a third party on our behalf and under our instructions) may collect, process, and use your information for such purposes including the following:
- Provide our Services, including our games and other services, to you and personalize your gameplay experience.
- Fulfill your orders, including purchase of our goods or service, and any other purpose for which you provide it.
- Set up and administer your account registered with us and maintain your transaction records.
- Save your game data and enable your gameplay across multiple devices.
- Enable game matches for competitive gaming and display game leaderboards and players’ game stats.
- Facilitate social interactions among users and help you find your friends online.
- Host message boards or forums related to our game or Services.
- Conduct survey about our products and Services to better understand and serve our customers.
- Administer game events, contests, sweepstakes, and promotions.
- Provide you with customer and technical support when requested, and communicate with you about your account, purchases, subscriptions, or Services.
- Send you offers, promotions, newsletters, and communication regarding our Services or related products, including third parties’ goods and services.
- Display relevant advertisements tailored to your interests and preference on our Services and elsewhere online across various sites and apps, and measure and analyze effectiveness of advertising, including third parties’ advertisements placed in our Services.
- Undertake research and analysis to develop and improve our Services.
- Monitor our Services, including our Websites, Applications, and networks, and operation thereof, and track purchases and usage information.
- Identify and fix bugs or program malfunctions.
- Detect and prevent cheating, fraud, malicious or illegal activity.
- Receive user complaints, investigate disputes, monitor and/or moderate chats, regulate player’s online behavior.
- Carry out our obligations and enforce our rights arising from any contracts entered between you and us, including billing and collection.
- Enforce the legal terms governing your use of our Services.
- Other purposes you consent to or are notified of when we request your information or when you use our Services.
- Any other purpose as we determine, in our sole discretion, to be necessary or required to ensure the safety and/or integrity of our users, employees, third parties, public, and/or our Services, or to comply with requirements of any applicable law.
Retention of your information. In general, we retain your personal information for as long as necessary to fulfill the purposes for which it was obtained and to provide our Services. We may retain your personal information even after you have closed your account with us or we have ceased providing Services to you, if retention of your information is reasonably necessary for our legal or legitimate business reasons, such as to comply with our legal obligations, resolve disputes, prevent fraud, or abuse, or enforce this Privacy Policy or our agreements.
We may also anonymize or aggregate the information we collect and use or share such anonymized or aggregated information as permitted by applicable law.
4. With Whom We May Share Your Information.
We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction. In addition, we may disclose personal information that we collect, or you provide as described in this Privacy Policy.
Our Subsidiaries and Affiliates: We may share your information with our affiliate companies for the purposes described in this Privacy Policy.
Our Contractors and Service Providers: We do provide some of our Services through contractual arrangement with contractors, services providers and other third parties we use to support our businesses. We will share your personal information with our service providers for all purposes described in this Privacy Policy (see “How We Use Your Information” section) and as reasonably necessary in order to provide the Services to you or to carry out your instruction (for example, a payment instruction). When our contractors and service providers collect or receive personal information, we require them keep personal information confidential and use it only on our behalf and for the purposes consistent with this Privacy Policy.
Advertising Partners: Our Services include third-party adverting partners’ tracking tools (e.g., cookie) which collect information about you and your use of our Services (such as your IP address, device identifier, pages visited, browser information, location, time of day, and advertisement clicked or viewed). Third-party advertising partners may use such data (and similar information collected from other websites) for the purposes of delivering targeted advertising to you. These companies may combine the information collected from our Websites and Applications with information they collected over time and across different platforms, and they may operate under their own privacy policies which differ from ours. See “Third-Party Sites and Services Collecting Information” section for additional details.
Other Business Partners: We may share your information with third-party app stores, game platforms and other business partners with whom we offer services to you.
Third-party plugin: Third-party social media features and tools integrated into our Services (such as Facebook “Like” button or “Share” button) are hosted by a third party, who may also collect information when you use our Services. These third-party features and tools are subject to the privacy policy of the third party that provides it.
Social features: When you use the social features of our Services, your information, such as your name, nickname, username, profile, picture, game progress and score, or any other information that you transmit or post using such social features, will be shared with your recipient or the public in general. For example, any information that you include in your public profile will be visible to others. In addition, you can post or display your content on public areas of our Services, such as player forums or bulletin boards, or a third-party social media network that you signed on.
You agree that your information posted on or transmitted through our Services (collectively, “User Content”) are posted and transmitted to others at your own risk. We cannot control the actions of other users or third parties with whom you choose to share your User Content. Therefore, we cannot and do not guarantee that your User Content will not be viewed by unauthorized persons.
Business Transfer: In a business transaction, such as a merger, acquisition, dissolution (including bankruptcy), change of control, or a sale of all or a portion of our assets, customer information,
including personally identifiable information, generally is one of the transferred business assets.
In the event that YJMGames undergoes such transactions, including preparation of any of such transactions, we may share, disclose or transfer all of your information, including personal information, to the successor. Any third party to which we transfer or sell our assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy.
With consent: With your express consent, we may share your information with other third parties for additional purposes. You agree to share your information with such third-party recipients, who may use your information subject to their respective privacy policies.
Compliance with Law: We may also share your personal information when we determine that it is reasonably necessary (i) to comply with any legal obligation (for example, a court order or subpoena), (ii) to enforce our Terms and policies and/or any other agreements; or (iii) to protect the rights, property, or safety of us, our users, or others; or (iv) for other purposes as we reasonably believe are permitted by law or regulation. We fully cooperate with law enforcement agencies in identifying those who use our Services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
5. Third-Party Sites and Services Collecting Information.
Our Services may contain links to third-party sites or third-party services. These third parties may have privacy policies and data practices different from ours. We do not control and are not responsible for the privacy policies or practices of such third-party sites or services. You should consult the privacy policy of each third-party site or service before using them.
In addition, when you use our Services, certain third parties, such as advertisers, ad networks, and ad servers, analytic companies, may use automatic information collection technologies to collect information about you or your device. These third parties may use cookies and other tracking technologies to collect information about you when you use our Services or when you view or click on advertisements. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services. websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. Third-party providers who may operate within our Services collect personal information are listed here.
Outsourcing Companies
Scope of Outsourced Business
onionfive Inc.
Solution provision for game inquiry processes
GAMEDEX Corp.
Outsourcing operations of game service
kt alpha Co., Ltd.
Entire process of gift show dispatch, inquiry at the Customer Support, and retransmission tasks
Amazon Web Services, Inc.
Data storage for service provision
Microsoft Azure
Data storage for service provision
6. Your Choices About Our Collection, Use, and Disclosure of Your Information.
We strive to provide you with choices regarding our collection and use of your personal information. The specific choices available may vary depending on the Service you use.
Promotional messages from us. If you do not want us to use your contact information for marketing purposes, you can opt-out by sending us your request via email to cs@yjmgames.com.
Tracking technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of our Services may then be inaccessible or not function property.
Targeted advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by taking one of the following actions:
- Websites: You can adjust your browser setting to limit certain online tracking, such as cookies.
* Chrome
* Internet Explorer
* Safari
- Applications: You can enable the “Opt out of interest-based ads” (Android) or “Limit Ad Tracking” (iOS) settings on your mobile device and reset your advertising identifier.
* Android Chrome
* iOS Safari
- Networking Advertising Initiative (“NAI”) and Digital Advertising Alliance (“DAA”): Some companies serving advertisements in our Services may be the members of NAI and/or DAA. You may opt out of targeted advertising by some or all of the companies participating in NAI or DAA networks by visiting NAI’s Consumer Opt Out and DAA’s YourAdChoices pages. You will still see generic advertisements from them, but they will not be targeted based on your information or interest.
Google providers tools (Google Analytics opt-out browser) to allow you to opt out of the use of certain information collected by Google Analytics.
Residents in certain states and countries may have additional personal information rights and choices. Please see “Your Privacy Rights” section and other state or country specific notices provided in this Privacy Policy for more information.
7. How We Keep Your Information Secure.
The security of your personal information is important to us. We maintain appropriate technical and physical safeguards to protect your personal information against unauthorized access, loss and misuse. We take commercially reasonable security measures to protect your personal information, including encryption of sensitive information, firewalls, and IDS (intrusion detection system).
Although we take appropriate measures to safeguard against unauthorized disclosure or access of your information, no security measure is perfect. Thus, we cannot guarantee the security of your information. You hereby agree to use our Services at your own risk. We do not assume any responsibility for the unauthorized use or access of your information under our control.
8. Children’s Privacy.
As used herein, the “child” or “children” means under the age of 13 (or other age as required by law), and the term “parent” includes legal guardians.
Our Services are intended for general audience. In addition, certain game features and services are available only to players who are at least 18 years old. We do not knowingly collect, use or share any personally information about children without verifiable parental consent or as permitted by law. If you are a parent and you believe your child has provided us with personal information, you request your child’s information to be deleted from our system by contacting us at cs@yjmgames.com or by visiting our Customer Center page.
If a player states that his/her age is under 13 (or the applicable age in the territory), we will seek consent from the child player’s parent before collecting personal information from that child player; except we may collect and use certain information from the child for limited purposes without obtaining parental consent where permitted to do so by law.
Where a parent has provided consent, a child may be able use our Services much like any other user, and we may collect from the child the same types of personal information and use and share that information for the same purposes, as described in this Privacy Policy. If we make any material changes in the way we process your child's personal information, we will notify parents by email or by in-game notice to obtain verifiable parental consent for the new uses of your child's personal information.
Parents can review the personal information we have collected from their child and request them to be deleted. Parents can also revoke their previously provided consent to collection or use of the child’s information. If you are a parent and wish to review, modify, or delete your child’s personal information, or withdraw consent, you may submit a request via email at cs@yjmgames.com or by visiting our Customer Center page.
9. Your Privacy Rights.
Consumer privacy laws may provide their residents with additional rights regarding their personal information. You may have following rights depending on where you live.
- The right to access your personal information/ data portability. You may request, up to twice in a 12-month period, to access the personal information that we collected about you, including the categories of information and sources from which we collected it, the business purpose of using or sharing your information, and with whom we may share it. You may also request the specific pieces of personal information we collected about you in a commonly used and machine-readable format (also called a data portability request). Disclosure of certain information may be exempt under the applicable laws.
- The right to delete certain personal information. You may request that we delete your personal information subject to certain exceptions under the applicable laws. For example, we may deny your deletion request if retaining the information is necessary for us or our service providers to provide services that you requested, protect against fraudulent or illegal activities, comply with a legal obligation, or make other internal and lawful uses permitted under the law. We will delete or deidentify personal information not subject to one of such exceptions from our records and will direct our service providers to take similar action.
- The right to correct inaccuracies. You may request to correct any inaccurate or incomplete information that we have about you.
- The right to restrict certain processing. You may request the processing of your data be restricted under certain circumstances, such as when the accuracy of your data is disputed, the processing is unlawful, or you need the data for the exercise of defense of legal claims.
- The right to object. You may have the right to object to our processing of your personal data for direct marketing purposes or research or statistical purposes, or processing based on certain legal grounds such as processing necessary for our or a third party’s legitimate interest or performing a task in the public interests.
- The right to opt-out of automated individual decision-making, including profiling. Certain state residents have the right to opt-out of automated decision-making or profiling in furtherance of decision that produce legal or similarly significant effects. We currently do not engage in "profiling" with such purpose or effect.
- The right to opt-out of targeted advertising. You may have the right to opt out of personal data processing for targeted advertising and sales under the laws of some states. As explained in this Privacy Policy, certain information about you may be collected by or shared with our advertising partners for the purposes of delivering advertisements that may be more relevant or interest to you. You may opt out of such sharing and disable targeted advertising at any time by following the steps described in the section titled “Your Choices About Our Collection, Use, and Disclosure of Your Information” or by submitting a request as directed below.
- The right to nondiscrimination. We will not discriminate against you for exercising any of your privacy rights. Unless permitted by the law, we will not deny, charge different prices for, or provide a different level or quality of goods or services for choosing to exercise such rights. However, we may offer you certain financial incentives permitted under applicable laws that can result in different prices, rates, or quality levels.
How to exercise your rights. To exercise any of these rights, you can submit your request by using the contact details provided in the “ How to Contact Us ” section below.
Your request to access or delete your personal information must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information. You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account. For non-accountholder, we may verify by asking and confirming unique details we have about you or your device.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Authorized Agents. Only you, or someone legally authorized to act on your behalf, may exercise your rights. If your agent submits a request to know or a request to delete, we may ask you to confirm directly with us your identity and your designated agent’s authority to submit the request for you unless you have provided your agent with a valid power of attorney duly executed under the law of your residence.
10. Privacy Notice for California Residents.
California residents have certain rights under the California Consumer Privacy Act (CCPA) with respect to their Personal Data including the above rights.
A. Notice at Collecting Privacy.
We collect your personal information and sensitive personal information to support our business operations, including the business purposes described in “How We Use Your Information” section.
Depending on how consumers use our Services, we may collect the following categories of personal information from consumers in California.
- Identifiers, such as name, nickname, address, email address, phone number, IP address, social media account or channel ID, store account number or username, player ID, and device identifier.
- Customer records, such as name, payment information, billing and shipping addresses, customer’s correspondences with us.
- Account details, including YJMGames account information with password and other login details.
- Commercial information, including games and products purchased, acquired, or considered and other order, payment and transaction records.
- Internet or network activities, such as details of a user’s access and use of our Services, including, games accessed, game progress and scores, pages visited and a user’s interaction with online content.
- Geolocation data, such as approximate location derived from IP address or country code.
- Technical data about a user’s device, software, and system, including, device identifier, model, operating system, browser type, language setting, RAM, CPU, hard drive, storage device information, applications installed on the device, the device’s telephone number, browser type, language setting, and device event information, including crash reports and system activity details.
- User profile information, including birthdate, country, photo, and any other information that a user may provide.
- Content and information that users post, publish or display on our Websites or Applications.
- Content of users’ text messages and chats with others through our Services.
- Inferences drawn from other personal information, including your responses to surveys.
If you are California resident, we do not sell your personal information or share it with third parties for purpose of targeted advertising.
In general, we retain your personal information for as long as necessary to fulfill the purposes for which it was obtained and to provide our Services. We may retain your personal information even after you have closed your account with us or we have ceased providing Services to you if retention of your information is reasonably necessary for our legal or legitimate business reasons.
Please review our full Privacy Policy for additional details.
B. Additional Information for California Residents.
Personal Information Categories. In the preceding 12 months, we have collected the same categories of personal information as described in the preceding Section 10.A. from California consumers. when they used our Services (as defined in this Privacy Policy).
We may have collected additional information from California consumers if they accessed or used our Blockchain Games and their related websites and services (collectively "Blockchain Game Services"), of which use is subject to a different privacy policy.
We obtained the categories of personal information listed above from the sources listed in Section 2 (“What Information We Collect”).
We may use or disclose the personal information we collect for one or more of the business purposes described in Section 3 (“How We Use Your Information”)
Sharing of Personal Information. In the preceding 12 months, we have disclosed the following categories of personal information to the third party categories indicated in the chart below for one of more business purposes listed in Section 3 (“How We Use Your Information”) except for targeted advertising.
Personal Information Categories
Category of Third-Party Recipients
Identifiers
Business Partners
Service providers
customer support center
IT and cyber security providers.
Customer records
Service providers, such as payment processors
customer support center and IT providers.
Other business partners, such as third-party app stores, and game platforms.
customer support center
Account details
Business Partners
customer support center
Commercial information
Other business partners, such as third-party app stores, and game platforms.
Internet or network activities
Business Partners
Service providers, such as customer support, IT, and cyber security providers.
customer support center
Geolocation data
Service providers.
Technical data about a user’s device, software, and system
Business Partners
User profile information
To all with access to our Services
User posted content
To all with access to our Services
Content of users’ text messages and chats
Service providers, such as customer support providers.
Your survey responses
Service providers, such as customer support providers.
* If you used any of our Blockchain Game Services, we may have shared additional information about you with other third-party businesses in order to support and deliver blockchain-based digital contents and related functionalities. The privacy policy for our Blockchain Game Services, and the categories of information shared in connection with such services can be reviewed here.
** See the preceding Section 10.A for full description of corresponding information categories.
We have not sold or shared the personal information of California consumers for the purpose of targeted advertising in the preceding 12 months, and we do not have actual knowledge of any sale of personal information of California consumers under 16 years of age.
Sensitive Personal Information. Sensitive personal information is a subtype of personal information consisting of specific information categories. While we collect certain information that falls within this information categories, we use it only for the limited purposes that do not require us to offer you the option to limit our use of such information.
Your rights and choices. The California Consumer Privacy Act (“CCPA”) provides California residents with specific rights regarding their personal information. Such rights include among others (1) the right to access your personal information, (2) the right to delete certain personal information, (3) the right to correct inaccurate personal information, and (4) the right not to receive discriminatory treatment for exercising your privacy rights conferred by the CCPA. Please see “Your Privacy Rights” section to understand how to exercise the above rights.
C. Privacy Rights for California Minors.
California residents under the age of 18 have the right to request removal of any content or information that he or she posted anywhere within our Services, such as public forum or message boards. You can make this request by contacting us at cs@yjmgames.com.
Please be aware that the removal of your information or content may not be complete or comprehensive, and residual copies of such removed information or content may remain on our servers. In addition, we are not obligated to remove any posted content or information that has been copied or reposted by a third party, that has been rendered anonymous, or that we are required to keep by law.
D. Other California Rights. California's "Shine the Light" law (Civil Code §1798.83) permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via email at cs@yjmgames.com.
If you have any questions about this notice, please contact us by using our Customer Center or contact information provided in “How to Contact Us” section.
11. Additional Information for Nevada Residents.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Nevada residents who wish to exercise this sale opt-out rights may submit a request to opt out by emailing us at cs@yjmgames.com. However, please note that we currently do not sell data triggering that statute’s opt-out requirements.
12. Additional Information for EEA and UK Residents.
Legal basis for processing your personal information. If you reside in the European Economic Area (“EEA”) or UK (or a country with similar legal requirements), we only process your personal information where we have one or more legal bases to do so, including the purposes set out below.
- When you consent to the processing of your personal information.
- When the processing is necessary for performing a contract with you or to take steps at your request, including, for example:
* To provide our Services and other features that you may request or enable;
* To process your purchase and payment instruction;
* and to perform and enforce the terms of our agreements with you, including our Terms of Services.
- When the processing is necessary to comply with a legal obligation, including a court order, subpoena, or any other applicable laws.
- When the processing is necessary for protecting the vital interests of a user or another natural person, including, for example:
* To prevent and respond to any fraud, abuse, or other unlawful activities that may harm out users or other natural persons.
- When the processing is necessary for our (or a third party’s) legitimate interests (except where users’ interests or fundamental rights and freedoms override such interests), including for example,
* To provide you with customer service and technical support;
* To serve advertisements according to your preference; and
* To detect and resolve any bug, security or technical issues.
Your rights under the General Data Protection Regulation (“GDPR”).
You have the right to request access to, correct, and erase the personal data that we hold about you, or object to the processing of your personal data under certain circumstances. You may also have the right to request that we transfer your personal data to another party.
Where you have provided your consent to the collection, processing, and transfer of your personal data, you may have the legal right to withdraw your consent under certain circumstances.
To exercise your rights described above or to withdraw your consent, if applicable, contact us by using the contact details set out in the “How to Contact Us” section below. Any such communication must be in writing.
If you have any question or concern about our processing of your personal data or would like to make an access or other request, you can always contact us. But, if you have any unresolved concern, you also have the right to make a complaint with the data protection authority in your jurisdiction.
13. Where We Hold Your Information.
Your personal information may be transferred to, and stored at, a destination outside of your country or jurisdiction, including but not limited to our data center in South Korea. It may also be processed by personnel of our affiliates and third-party service provider who may operate outside of your country or jurisdiction. In such case, we will take reasonable steps to require such third party in possession of your personal information to take commercially reasonable security measures to protect the information. On the other hand, the data and privacy protection laws of other countries may not be as comprehensive as those laws in your country of residence. By using our Services, you consent to your personal information for smooth use and provision of game services being transferred to recipients in other countries Google Cloud, AWS, Microsoft Azure networks and being stored and processed in the servers located in other countries.
Where necessary and appropriate, we utilize Standard Contractual Clauses approved by the European Commission to enable the transfer of personal information out of the EEA and United Kingdom to South Korea and other countries.
14. Changes to Our Privacy Policy.
From time to time, we may update this Privacy Policy to clarify our practices or to reflect new or different privacy practices, such as when we add new features. We reserve the right to modify and/or make changes to this Privacy Policy at any time.
If we make any material change, we will notify you via a notice on our home page or by other appropriate means of enhanced notice if we are required by applicable laws. Changes to this Privacy Policy will take effect immediately upon posting on our Website unless we state otherwise in writing. We may update this Privacy Policy from time to time, so you should review this Privacy Policy regularly to ensure you are familiar with any change to it. We will show the “last updated date” at the top of this Policy when we update it. Your continued access or use of our Services, including any of Services available through any third-party platforms, after the effective date of the policy update will be deemed an acceptance of and an agreement to the Privacy Policy as changed.
15. How to Contact Us.
If you have a question about this Privacy Policy or any of our privacy practices, you can contact us by one of the following methods.
- Address: YJMGames (2F, 11, Teheran-ro 79-gil, Gangnam-gu, Seoul, Korea)
- Telephone: +82) 1670-1519
- E-mail: cs@yjmgames.com
- Customer Center: Customer center for each game
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YJM Games Co., Ltd. Terms of Service
(This Terms of Service includes information concerning the agreement to receive commercial advertising messages for promotional purposes.)
Article 1 (Purpose)
The purpose of the Terms of Service is to stipulate the rights, obligations, responsibilities, etc., of YJM Games Co., Ltd. (hereinafter referred to as the "Company") and the service users provided by the Company through various platforms, including PCs and mobile devices, as well as the associated network, website, and other services (hereinafter referred to as "Service").
Article 2 (Terms and Definitions)
① The definitions of the terms used in the Terms of Service are as follows:
1. "Company" refers to YJM Games Co., Ltd. and its affiliates that provide the Service through platforms such as PC and mobile devices.
2. "Member" refers to an individual who has entered into a usage agreement according to the Terms of Service and uses the Service provided by the Company.
3. "Temporary Member" refers to a member who uses the Service without linking or authenticating account information or through Guest Login.
4. "PC and mobile devices, etc." refers to devices such as PC, mobile phones, smartphones, personal digital assistants (PDAs), tablets, game consoles, TV game consoles, VR devices, etc. that can download or install content for use.
5. "Account Information" collectively refers to the information provided by the member to the Company, such as the member's membership number, external account information, device information, nickname, profile picture, friend list, etc. Additionally, it includes game usage information (character information, items, level, etc.), as well as payment information for service fees.
6. "Content" refers to all digital content (games and network services, applications, game money, game items, etc.) produced by the Company, whether paid or free, in a digital format related to the Service provision for use through PC and mobile devices.
7. "Open Market" refers to the electronic commerce environment established for installing game content and making paid payments through various platforms, such as PCs and mobile devices.
8. "Paid Payment" refers to the act of purchasing or using content within the Service provided by the Company through recognized methods of the Payment Service Providers.
9. "Payment Service Provider" refers to entities that offer electronic payment methods, such as credit cards and mobile payments, available on open markets.
10. "Application" refers to any program downloaded, installed, and used through platforms like PCs and mobile devices to access the Service provided by the Company.
11. "Game service" refers to one of the Services provided by the Company, representing games executed by members on various platforms like PCs and mobile devices, along with associated services.
12. "Affiliate Service" refers to Services provided by the Company through partnerships with other platform service providers.
② The definitions of terms used in the Terms of Service are determined in accordance with Clause 1 of this Article, except as otherwise provided by relevant laws and policies specific to each service. In cases not specified herein, general business practices shall apply.
Article 3 (Provision of Company Information, etc.)
The Company shall display each of the following categories of Subclauses within the game service to make it easily accessible for members. However, the Privacy Policy and Terms of Service may be made available to members through a linked screen.
1. Company name and name of the representative
2. Address of the business location (including the address where member complaints can be addressed)
3. Phone number, email address
4. Business Registration Number
5. Mail-Order-Sales Registration Number
6. Privacy Policy
7. Terms of Service
Article 4 (Effect and Amendment of the Terms of Service)
① The Company shall post the contents of the Terms of Service within the game service or on its connecting screen so that members can be informed. In this case, important contents such as service suspension, purchase withdrawal, refund, contract termination, the Company's disclaimer, etc., will be clearly displayed in bold letters, colors, symbols, etc., or processed through separate connecting screens to make it easy for members to understand.
② Should the Company make any amendments to the Terms of Service, it will inform members at least 7 days prior to the effective date. This notification will be provided by displaying the effective date, modified content, reasons for the amendment, etc., either within the game service or on its connecting screen. However, if the amended contents are disadvantageous to members or involve significant changes, the notice will be provided at least 30 days before the effective date through the same method. In this case, the Company will clearly compare the pre-amendment and post-amendment contents to make it easy for members to understand.
③ When the Company amends the Terms of Service, it will confirm members' agreement to the application of the amended terms after the notice of the amended terms. If the Company gives notice or notification under Clause 2, it will also include a statement that if the member does not express their intention to agree or disagree with the amended terms, it will be deemed that they have agreed to the amended terms. If the member does not express their intention to disagree with the amended terms by the effective date of these terms, it will be deemed that they have agreed to the amended terms. If a member does not agree to the amended terms, the Company or the member may terminate the Service usage agreement.
④ The Company may amend the Terms of Service within the scope of not violating relevant laws such as the 「Act on Consumer Protection in Electronic Commerce」, the 「Act on the Regulation of Terms of Service」, the 「Game Industry Promotion Act」, the 「Act on Promotion of Information and Communications Network Utilization and Information Protection」, and the 「Content Industry Promotion Act」.
Article 5 (Conclusion and Application of Service Agreement)
① The service agreement is concluded when an individual who wishes to become a member (hereinafter referred to as the "Applicant") agrees to the contents of the Terms of Service, applies for service usage, and the Company accepts the application.
② The Company generally accepts applications from Applicants. However, the Company may reject the application in the following Subclauses.
1. If the Applicant provides false information in the application or does not meet the requirements for service application.
2. If the Applicant is using the Service in a country where the Company does not provide the Service through abnormal or circumventive methods.
3. If the Applicant applies for the purpose of engaging in activities prohibited by related laws, such as the 「Game Industry Promotion Act」.
4. If the Applicant applies with the purpose of disturbing public order and morals or undermining the Company's interests.
5. If the Applicant intends to use the Service for illegitimate purposes.
6. If the Applicant intends to use the Service for profit.
7. If the Applicant applies using mobile devices, programs, etc., restricted by the Company for Service usage.
8. In other cases where acceptance is deemed inappropriate based on reasons similar to the above.
③ The Company may defer acceptance until the reasons under any of the following Subclauses are resolved.
1. When there is no available capacity in the Company's facilities, support for specific mobile devices is difficult, or there is a technical obstacle.
2. In case of Service disruptions or malfunctions related to Service usage fees or payment methods.
3. In other cases where acceptance of the application is deemed difficult for reasons similar to those listed above.
④ Once the user completes the procedure for agreeing to the Terms of Service or entering the necessary information for Service usage, the Company immediately allows the user to use the Service unless there are matters to be held in abeyance or refused. However, if matters are confirmed later in accordance with Clause 2, the Company may restrict usage or terminate the contract in accordance with the provisions of the Terms of Service.
⑤ The Company may provide a temporary member feature for the game service for the convenience of users. During the use of the temporary member feature, account information may be deleted in the event of the Subclauses listed below. Furthermore, it may not be possible to link or transfer account information from the game service used through the temporary member feature afterwards. In this case, the Company does not guarantee the recovery of account information and is not responsible for compensation or damages.
1. In the event of a change in PC and mobile devices, etc.
2. In the event of modification or initialization of PCs and mobile devices, etc.
3. In the event of deleting all or part of the content, such as applications, from PCs and mobile devices, etc.
Article 6 (Other Rules outside the Terms of Service)
Matters not stipulated in the Terms of Service and the interpretation of the Terms of Service shall be governed by relevant laws such as the 「Act on Consumer Protection in Electronic Commerce」, the 「Act on the Regulation of Terms of Service」, the 「Game Industry Promotion Act」, the 「Act on Promotion of Information and Communications Network Utilization and Information Protection」, the 「Content Industry Promotion Act」, or industry practices.
Article 7 (Operational Policy)
① The Company may establish game service operational policies (hereinafter referred to as "Operational Policy") to specify matters necessary for the application of the Terms of Service and matters delegated with specific scope in the Terms of Service.
② The Company shall make the contents of the Operational Policy accessible to members by posting them within the game service or on linked screens.
③ In the event of revising the Operational Policy, the procedures in Article 4, Clause 2, shall be followed. However, if the revision of the Operational Policy falls under any of the following Subclauses, the Company shall provide prior notice through the method specified in Clause 2.
1. When revising matters specifically delegated in the Terms of Service.
2. When revising matters unrelated to members' rights and obligations.
3. When the content of the Operational Policy is fundamentally consistent with the provisions of the Terms of Service and is within the foreseeable range for members.
Article 8 (Protection of Personal Information)
① The Company strives to protect members' personal information in accordance with applicable laws and follows the relevant laws and the Company's Privacy Policy regarding the protection and use of personal information. However, the Company's Privacy Policy does not apply to services linked outside of the Services provided by the Company.
② Depending on the nature of the Service, information that introduces oneself, such as nicknames, character photos, and status information unrelated to members' personal information, may be disclosed.
③ Except in cases where there are requests from relevant government agencies or similar under applicable laws, the Company will not provide members' personal information to third parties without the member's consent.
④ The Company is not responsible for any damages incurred due to the leakage of a member's personal information or account information caused by the member's fault.
Article 9 (Company Obligations)
① The Company faithfully complies with the exercise of rights and performance of obligations stipulated in relevant laws and the Terms of Service.
② The Company must have security systems in place to protect personal information (including credit information) and disclose and comply with the Privacy Policy to ensure members can use the Service safely. Except as stipulated in the Terms of Service and the Privacy Policy, the Company ensures that members' personal information is not disclosed or provided to third parties.
③ The Company makes every effort to promptly repair or recover facilities in the event of malfunctions or data loss/damage during improvement operations for the continuous and stable provision of Service. This is done unless there are unavoidable reasons, such as natural disasters, emergencies, or issues and defects that cannot be resolved with current technology.
Article 10 (Member Obligations)
① Members must not engage in the following Subclauses related to the use of the Services provided by the Company.
1. Providing false information during the application or editing member information, or using another person's information.
2. Suspicious activities involving the acquisition, use, sale, gifting, or transfer, or attempts thereof, of game information (ID, character, items, in-game currency, etc.) through Services not provided by the Company or abnormal methods.
3. Impersonating Company employees or administrators, posting messages or sending emails by using another person's name, falsely specifying relationships with others, or falsely representing oneself as another person.
4. Using someone else's credit card, wire or wireless phone, bank account, etc., to purchase content, or unauthorized use of another member's ID and password.
5. Unauthorized collection, storage, posting, or dissemination of another member's personal information.
6. Engaging in gambling or inducing such behavior, exchanging or posting obscene or indecent information, posting links to explicit websites, transmitting or disseminating words, sounds, images, photos, or videos that cause embarrassment, hatred, or fear to others, or any other improper use of the Service.
7. Using the Service for purposes other than its original intent, such as unauthorized commercial, business, advertising, promotion, political activities, election campaigns, etc.
8. Unauthorized reproduction, distribution, or promotion for commercial use of information obtained through the Company's Service, exploiting known or unknown bugs to use the service, etc.
9. Deceiving others for personal gain or causing harm to others in connection with the use of the Company's Services.
10. Infringing on the intellectual property or portrait rights of the Company or others, damaging the honor of others, or causing harm.
11. Knowingly transmitting or posting information (computer programs) prohibited by law, intentionally transmitting, posting, distributing, or using viruses, computer codes, files, programs, or other materials designed to interfere with or destroy the normal operation of computer software, hardware, or telecommunications equipment.
12. Unauthorized alteration of applications, addition of other programs to applications, hacking or reverse engineering of servers, leakage or alteration of source code or application data, construction of separate servers, arbitrary changes or impersonation of parts of websites to impersonate the Company.
13. Use or attempted use of software, applications, etc., falling under Subclause 11 and 12.
14. Requesting game progress from others by paying money or similar actions (account boosting, etc.).
15. Any other act that violates relevant laws, social norms, or is contrary to decency.
② Members are responsible for managing their accounts, PCs, and mobile devices, and should not allow others to use them. The Company is not responsible for any damages caused by the member's negligence or allowing others to use them.
③ Members should set and manage the payment password feature to prevent unauthorized payments on mobile devices. The Company is not responsible for damages resulting from the member's negligence.
④ The Company may specify the detailed content of the following Subclauses, and members must comply.
1. Member's account name, character name, guild name, and other names used in the game.
2. Chat content and methods.
3. Methods of using Services such as Forums.
4. Policies of external platform-affiliated services such as Kakao, Facebook, Google Plus, Steam, etc.
Article 11 (Provision of Services)
① The Company shall provide Services immediately to members who have completed the service agreement in accordance with the provisions of Article 5. However, for some services, the Company may commence service on a designated date as needed.
② When providing Services to members, the Company may offer additional services along with the services specified in the Terms of Service.
③ The Company may differentiate members' grades and set distinctions in usage time, frequency of use, and scope of provided Services, among other factors.
Article 12 (Use of Service)
① Game services are provided during the hours specified by the Company's business policy. The Company will inform users of the game service hours through appropriate methods on the game application's initial screen or game service notices. In the absence of separate indications or notices, the service is assumed to be provided 24 hours a day.
② Despite the provisions of Clause 1, the Company may suspend all or part of the Service temporarily under the following Subclauses. In such cases, the Company will announce the reason and duration of the suspension in advance through the game application's initial screen or the game service notice. However, if there are unavoidable circumstances that prevent prior notice, the company may announce the suspension afterwards.
1. Systematic scheduled maintenance, expansion, or replacement of servers, network instability, or other necessary circumstances for the system operation.
2. Inability to provide normal services due to power failure, failure of Service facilities, Service overcrowding, routine maintenance or inspection by the telecommunications business operator, etc.
3. Occurrence of uncontrollable situations such as displays, riots, natural disasters, or other national emergencies.
③ The Company provides Service through dedicated applications or networks for PCs and mobile devices. Members can download and install the application or use the service through the network, either for free or for a fee.
④ For paid content, members must pay the specified fees to use the Service. When downloading an application or using a service through the network, additional charges may be incurred by the mobile carrier.
⑤ Services for downloaded and installed applications or network-based services are provided to suit the characteristics of PCs, mobile devices, or the mobile carrier. Changing PCs, mobile devices, or numbers, or using services overseas may render all or part of the game service unavailable, and the Company is not responsible in such cases.
⑥ Services for downloaded and installed applications or network-based services may involve background tasks. In this case, additional charges may be incurred according to the characteristics of the mobile device or mobile carrier, and the Company is not responsible for this.
⑦ Notwithstanding the provisions of Clause 1, if there are specific times or methods prohibited or restricted by relevant laws, self-regulatory agreements of business operators, etc., the Service may not be provided, and the Company is not responsible for such matters.
Article 13 (Affiliate Services)
① The Company may affiliate with other platforms (such as Kakao, Steam, etc.) to allow members to use affiliate services.
② Before using affiliate services, members must agree to provide access to personal information necessary for the provision of affiliate services, including personal profiles. Failure to agree may result in restrictions on the use of affiliate services.
③ When members use affiliate services, inquiries regarding the modification, viewing, confirmation, and deletion of personal information necessary for using affiliate services should be directed to the provider of the respective affiliate service.
Article 14 (Community Services)
① Community Services refer to services provided by the Company, such as forums, that allow multiple users to freely exchange opinions and promote friendship.
② Members can use community services by linking affiliate service accounts or through other methods provided by the Company.
③ When joining community services, member information may be disclosed to the operation team for smooth Service operation.
④ If community services are linked to affiliate services and a member loses or withdraws their membership from each affiliate service, normal provision of community services may not be possible.
⑤ To protect members' rights and provide a healthy community service, the Company may include necessary provisions in the Operational Policy or establish separate policies. Members are obligated to comply with these policies. The Company will notify members of the contents of the Operational Policy or separate policies through the Service or community service notices so that members can be aware of them.
Article 15 (Changes and Discontinuation of Services)
① The Company may change Services due to operational or technical needs for smooth Service provision. The Company will announce the details of such changes within the Service. However, in cases where there is an urgent need for changes such as bug fixes, error corrections, or emergency updates, or when the changes are not significant, the Company may announce them afterwards.
② If it becomes difficult for the Company to continue the Service due to significant reasons such as the termination of business, business transfer, division, merger, expiration of the game provision agreement, or a significant deterioration in service revenue, the Company may discontinue the entire Service. In this case, the Company will announce the discontinuation date, reasons, compensation conditions, etc., 30 days prior to the discontinuation date through the game service's initial screen or its linked screen.
③ In the case of Clause 2, the Company will refund paid content in accordance with relevant laws.
Article 16 (Collection of Information, etc.)
① The Company may store and retain chat information (including post messages, DMs, etc., exchanged between users within the Service), and only the Company has possession of this information. The Company may allow a third party to access this information only for the purpose of mediating disputes between members, handling complaints, or maintaining game order if authorized by law.
② When the Company or a third party accesses chat information according to Clause 1, the Company will notify the member in advance of the reason and scope of access. However, if it is necessary to access this information for the investigation, processing, confirmation of prohibited activities under Article 10 Clause 1, or to rectify damages caused by such activities, the Company may notify the member after the fact.
③ For the smooth operation and improvement of the quality of Services, the Company may collect and use information about members' PCs, mobile devices, etc., excluding personal information.
④ For the purpose of Service improvement and targeted service introduction, the Company may request additional information from members. Members can accept or reject such requests, and if the Company makes such a request, it will also notify the member that they can refuse.
Article 17 (Provision of Advertisements)
① The Company may display advertisements within the Service related to the operation of the Service. Additionally, the Company may send advertisements via methods such as email, text services (LMS/SMS), or push notifications to members who have agreed to receive them. Members can refuse to receive such information at any time, and the Company will not send advertising information if the member rejects it.
② Through banners, links, etc., provided within the Service, the Company may connect members to advertisements or services provided by third parties.
③ If members are connected to advertisements or services provided by third parties according to Clause 2, since the services provided in those areas are not within the Company's Service, the Company does not guarantee reliability, stability, etc., and is not responsible for any damages caused to members. However, this exclusion does not apply if the Company intentionally or negligently facilitates the occurrence of damages or fails to take measures to prevent damages.
Article 18 (Copyright)
① The copyright and other intellectual property rights for all content created by the Company within the Service belong to the Company.
② Members must not reproduce, transmit, or use for profit, or allow others to use, information obtained through the use of the Services provided by the Company, including information for which intellectual property rights belong to the Company or its service providers, without prior consent.
③ Members are permitted by the Company to use user-generated content within the Service, including but not limited to direct content such as characters, images, and audio, as well as indirect content like service-related information. This includes communications, images, sounds, and all materials and information (hereinafter referred to as "User Content") uploaded or transmitted by members or other users through the service. The Company is allowed to use the User Content in the following ways and conditions.
1. Use, edit, change format, and other transformations (including publication, reproduction, performance, transmission, distribution, broadcasting, and creating derivative works, etc., without limitations on duration and region) of the User Content.
2. Not engage in selling, renting, or transferring User Content for transactional purposes without prior consent from the user who created the User Content.
④ The Company will not use, without explicit consent, User Content that is not expressed within the Service or unrelated content (referring to posts, etc., in forums that are not substantially related to in-game content). Members can delete such User Content at any time, and the rights and responsibilities of such works belong to the members themselves.
⑤ If the Company determines that a post or registration within the Service made by a member violates the prohibited activities under Article 10, Clause 1, it may delete, move, or reject the registration without prior notice.
⑥ Members whose legal interests are infringed due to information posted on forums operated by the Company can request the removal of such information or the posting of rebuttal content. In this case, the Company will promptly take necessary measures and notify the applicant.
⑦ This Clause remains valid during the Company's operation of the Service and continues to apply even after a membership deletion.
Article 19 (Use of Paid Content)
① Paid content purchased by a member through paid transactions within the Service can be used on the device logged in with the corresponding account. However, temporary members can only use it on the device where the application is downloaded or installed.
② The usage period of paid content provided through paid transactions is as specified at the time of purchase. However, in the event of Service discontinuation under Article 15, Clause 2, the usage period of paid content without a specified duration will be until the announced Service discontinuation date.
③ The exchange of paid content for other content within the Service or the consumption of content (hereinafter referred to as "In-game Currencies") during content usage may be provided through paid transactions or may be provided free of charge as part of the service. In the use of In-game Currencies, those obtained through paid transactions will be prioritized. However, if the Service designates a separate usage priority, this will not apply.
④ The Company may discount or adjust the amount of existing paid content, change the content or composition of paid content, or release new paid content without prior notice. The company is not responsible for damages resulting from adjustments to the usage fee of paid content or changes in the content of paid content.
Article 20 (Restriction of Service Use)
① Members must not engage in actions that violate the obligations under Article 10, and if such actions are taken, the Company may impose restrictions on the member's Service use, take measures such as deleting related information (posts, photos, videos, etc.), and other restrictions based on the following Subclauses. The specific reasons and procedures for the service restrictions on members will be determined in accordance with the Operational Policy of individual games as stipulated in Article 21, Clause 1.
1. Partial Permission Restrictions: Restriction of certain permissions, such as chat and game information reset, for a certain period.
2. Character Use Restriction: Restriction of member character use for a certain period or permanently.
3. Account Use Restriction: Restriction of member account use for a certain period or permanently.
4. Member Use Restriction: Restriction of member's game service use for a certain period or permanently.
② If the service restriction under Clause 1 is justified, the Company is not obligated to compensate for any damages incurred by the member.
③ The Company may suspend the Service use of the account until an investigation is completed for the following Subclauses.
1. A valid report is received indicating that the account has been hacked or stolen.
2. Suspicion of illegal activities, such as the use of illegal programs or engaging in unauthorized activities, such as operating a game character for profit.
3. Other cases where temporary measures are necessary for Service use due to reasons similar to those listed above.
④ After the investigation under Clause 3 is completed, for paid content provided through paid transactions, the Company will extend the member's usage time by the suspended period or compensate with equivalent content. However, this does not apply if the member falls under the reasons listed in Clause 3.
Article 21 (Procedure for Restriction of Use)
① The Company establishes the specific reasons and procedures for the measures to restrict use under Article 20, Clause 1, considering the content, degree, frequency, results, etc., of the violation acts through Operational Policy.
② When the Company takes the use restriction measures specified in Article 20, Clause 1, the following Subclauses shall be notified to the member.
1. Reason for use restriction.
2. Type and duration of use restriction.
3. Method of filing an objection against the use restriction.
Article 22 (Objection to Use Restriction)
① If a member disagrees with the Company's use restriction measures and wishes to raise an objection, the member must submit a written objection including the reasons within 14 days from the date of receiving the notice of the use restriction, using written form, email, or equivalent methods.
② The Company shall respond to the objection raised under Clause 1 in writing, via email, or equivalent methods within 15 days from the date of receiving the objection. However, if the Company finds it difficult to respond within the specified period, it shall notify the member of the reason and the expected processing schedule.
③ If the member's objection is deemed valid by the Company, appropriate measures will be taken accordingly.
Article 23 (Payment of Fees)
① The imposition and payment of purchase fees for content shall generally follow the policies or methods set by mobile carriers, open market operators, etc. Additionally, the limits for each payment method may be granted or adjusted in accordance with the policies established by the Company, open market operators, payment service providers, or government policies.
② In the case of making payment in foreign currency for the purchase fee of content, the actual amount billed may differ from the price displayed in the Service's shop due to exchange rates, fees, etc.
Article 24 (Purchase Withdrawal)
① Members who have entered into a purchase contract with the Company for content may request a purchase withdrawal within 7 days. This period commences on the later of the date specified in the purchase contractor the date the content becomes accessible, with no additional fees or penalties.
② Members cannot go against the Company's intention and request a purchase withdrawal under Clause 1 if they fall under any of the following Subclauses. However, in the case of a purchase contract consisting of divisible content, this restriction does not apply to the remaining part that does not fall under the following Subclauses.
1. Content used or applied immediately upon purchase.
2. Content for which additional benefits have been provided, and those benefits have been used.
3. Content where the act of opening determines its utility or can be considered an act of use.
4. Use of part of the additional content provided at the time of purchase (currencies, points, mileage, items, etc.).
5. Irreversible usage of part of the content sold as a bundled set.
6. Content not directly purchased by the member, such as received as a gift from others.
7. Content partially or completely lost or damaged due to reasons attributable to the member.
8. Other content for which purchase withdrawal is restricted under applicable laws.
③ If it is not possible to request a purchase withdrawal for content where withdrawal is unavailable as per the Subclauses in Clause 2, the Company shall clearly indicate this fact where the member can easily see it, provide a trial version of the content (allow temporary use, provide a trial version, etc.), or provide information about the content to ensure that the member's right to request a purchase withdrawal is not obstructed. If the Company fails to take such measures, the member may request a purchase withdrawal despite the restrictions in Clause 2.
④ Regardless of Clauses 1 and 2, in the event that the content purchased by the member differs from the displayed or advertised content or if the contract fails to be executed as agreed, the member may request a purchase withdrawal within 3 months from the date of purchasing the content or the date when it becomes available, or within 30 days from the date the member became aware of the discrepancy or could have anticipated it.
⑤ If a member wishes to request a purchase withdrawal, the Company may verify the purchase history through the open market operator. Additionally, the Company may contact the member using the information provided by the member to verify the member's legitimate withdrawal reason and request additional evidence.
⑥ If a purchase withdrawal is made according to Clauses 1 through 4, the Company shall promptly collect the member's paid content and refund the fee within 3 business days. In the event of a delay, the Company shall pay interest calculated by multiplying the delay period by the interest rate specified in Article 21-3 of the many acts, including 「Act on Consumer Protection in Electronic Commerce」.
⑦ When a minor enters into a content purchase contract on a mobile device, the Company shall notify that cancellation of the contract is possible without the consent of the legal representative, and if a minor enters into a purchase contract without the consent of the legal representative, the minor or the legal representative may cancel the contract. However, this does not apply if the minor, with the consent of the legal representative, purchases content using property for which the legal representative has set limits or if the minor deceives others into believing that they are of legal age without the consent of the legal representative.
⑧ Whether the parties to the content purchase contract are minors or not is determined based on the information of the payment executor, payment method name, etc., used for the payment. The Company may also request the submission of documents proving that the person is a minor or the legal representative for the purpose of verifying a legitimate cancellation.
Article 25 (Refund of Overpayment)
① In the event of an overpayment, the Company shall refund the overpayment to the member. However, if the overpayment is caused by the member's fault without any intention or negligence on the part of the Company, the actual costs incurred for the refund shall be borne by the member within a reasonable range.
② Payment for content is made according to the payment method provided by the open market operator, and in case of overpayment during the payment process, a refund must be requested from the Company or the open market operator. However, depending on the policies and systems of the open market operator, the Company may request that the open market operator perform the necessary refund procedures.
③ Communication fees (call charges, data call charges, etc.) incurred due to downloading the application or using network Services may be excluded from the refund.
④ The refund process for overpayments will be carried out based on the operating system of the mobile device currently using the Service, following the refund policies of each open market operator or the Company.
⑤ To process the refund of overpayments, the Company may contact the member using the information provided by the member and request the necessary information. The Company will refund within 3 business days from the day it receives the necessary information from the member.
⑥ Despite the provisions of this Article, content acquired at no cost during Service use without going through paid transactions or content provided free of charge by the Company through internal or external affiliated events, etc., is excluded from the refund.
Article 26 (Termination of Contract)
① If a member wishes to terminate the service agreement, the member can apply for account deletion through the Service menu or Customer Support. Upon completion of deletion, all the member's game information (score, characters, items, game currency, etc.) will be permanently deleted and cannot be recovered. Deletion of the application or termination of integration with affiliated services does not constitute the termination of the service contract.
② If a member engages in activities prohibited by the Terms of Service or Operational Policy, and if there are significant reasons that make it impossible to maintain this agreement, the Company may notify the member in advance and suspend the service use or terminate the service agreement after a reasonable period. However, in cases of urgency, the Company may terminate the service agreement immediately without prior notice.
Article 27 (Damage Compensation)
① If the Company or a member causes damage to the other party by violating the Terms of Service, they are responsible for compensating for the damages.
② If the Company enters into a partnership agreement with an individual service provider and provides individual services to members, the individual service provider shall be responsible for damages incurred by members due to the individual service provider's attributable reasons after the member has agreed to the individual service terms and conditions.
Article 28 (Company's Disclaimer)
① The Company is not responsible for providing Services in the event of force majeure or circumstances equivalent to force majeure.
② The Company is not responsible for damages caused by maintenance, replacement, regular inspections, construction, or other reasons equivalent to these related to the service facilities.
③ The Company is not responsible for Service interruptions caused by the member's intentional or negligent actions.
④ The Company is not responsible for the reliability, accuracy, or any other aspects of information or data posted by members in connection with the Service.
⑤ The Company has no obligation to intervene in transactions or disputes between members or between members and third parties mediated through the Service, and is not liable for any damages arising from such transactions or disputes.
⑥ The Company is not responsible for damages incurred by members in connection with the use of free Services or services provided by other business operators. However, this does not apply in cases of the Company's intentional or gross negligence.
⑦ The Company is not responsible for any failure of members to obtain or loss of expected benefits through the use of the Service.
⑧ The Company is not responsible for the loss of a member's game information (experience points, grades, items, game currency, etc.).
⑨ The Company is not responsible for third-party payments resulting from the member's failure to manage password settings on PC and mobile devices or the password settings provided by the open market.
⑩ The Company is not responsible if members are unable to use all or part of the content due to changes in PC and mobile devices, operating system (OS) upgrades or changes, international roaming, or changes in telecommunications carriers.
⑪ The Company is not responsible if members delete content or account information provided by the Company.
⑫ The Company is not responsible for damages incurred by temporary members through the use of the Service.
Article 29 (Notice to Members)
① When the Company notifies members, it may use the member's email address, electronic memo, Service's internal messaging system, text messages (LMS/SMS), or the initial screen of the game service.
② If the Company notifies all members, it may do so by posting for more than 7 days within the game service or by presenting a pop-up screen, etc., in addition to the notification in Clause 1.
Article 30 (Jurisdiction and Governing Law)
This Agreement is governed and interpreted under the laws of the Republic of Korea. In the event of a lawsuit arising between the Company and a member, the court specified by law shall have jurisdiction.
Article 31 (Handling Complaints and Dispute Resolution by Members)
① The Company informs members of ways to express opinions or complaints within the game service or on its connected screens, considering the convenience of members. The Company operates dedicated personnel to handle such opinions or complaints, and the Company's operating hours are as follows:
- Operating Hours: Monday to Friday, 10:00–18:00 (Excluding Saturdays, Sundays, and holidays; based on Korean time)
② If a member's opinion or complaint is objectively recognized as valid, the Company promptly processes it within a reasonable period. However, if an extended period is required for processing, the Company notifies members of the reasons for the delay and the processing schedule within the game service.
③ In the event of a dispute between the Company and a member, if a third-party dispute resolution institution arbitrates, the Company faithfully proves the actions taken against the member and may comply with the arbitration of the dispute resolution institution.
<Provisions>
This policy shall be effective as of November/21/2023.
Last Updated: November 21th, 2023
1. About this Privacy Policy.
2. What Information We Collect.
3. How We Use Your Information.
4. With Whom We May Share Your Information.
5. Third-Party Sites and Services Collecting Information.
6. Your Choices About Our Collection, Use, and Disclosure of Your Information.
7. How We Keep Your Information Secure.
8. Children’s Privacy.
9. Your Privacy Rights.
10. Privacy Notice for California Residents.
11. Additional Information for Nevada Residents.
12. Additional Information for EEA and UK Residents.
13. Where We Hold Your Information.
14. Changes to Our Privacy Policy.
15. How to Contact Us.
1. About this Privacy Policy.
This Privacy Policy describes the privacy practices of YJMGames and its affiliated companies listed here (collectively, “YJMGames” or “we”). All capitalized terms used but not defined in this Privacy Policy have the same meaning(s) ascribed to them in the Terms of Service (“Terms”).
We at YJMGames respect your privacy (hereinafter “you” or “user”) and are committed to protecting your personal information. This Privacy Policy explains the type of information we may collect and how we may collect, use and disclose that information when you access or use our Games (excepting therefrom "Blockchain Games" offering certain play-to-earn game features or blockchain-based digital contents) and our Websites, Applications, or other Services that post this Privacy Policy (including products, interactive features, events, newsletters, advertisements, and other services)(together with non-Blockchain Games, hereinafter collectively referred to as “Services”)
This Privacy Policy applies to information we collect on our Websites, Applications, and in email, text, and other electronic communications sent through or in connection with our Services. On the other hand, this Privacy Policy does NOT apply to information collected by third party (including YJMGames subsidiaries and affiliates not listed above), whether through any application or content (including advertising) that may link to or be accessible from or through our Services.
By accessing, downloading, registering with, or using our Services, you agree to this Privacy Policy. If you do not agree with anything described in this Privacy Policy, please do not use our Services.
We may make changes to this Privacy Policy from time to time (see " Changes to Our Privacy Policy " section), so please check the policy periodically for updates. Your continued access or use of our Services after we revise this Privacy Policy is deemed as your acceptance of those changes.
2. What Information We Collect.
We collect various information from and about users of our Services. The information we collect may include but not limited to (1) information by which you may be personally identified (such as name, address, email address, and phone number) or any other identifier by which you may be contacted online or offline, (2) information about you but individually does not identify you; and (3) and information about your internet connection, the equipment, program or system used to access our Services, and usage details.
A. Information you provide to us.
We collect your personal information directly from you when you provide it to us. For example, we collect information you provide when you (1) register an account with us, (2) subscribe to our Service or sign up for our newsletters and emails, (3) make purchases, (4) post your content or use social features of our Service (5) participate in a contest, promotion, or event sponsored by us, (6) respond to our surveys, or (7) request further services.
Information we collect may include the following:
- Your name, nickname, address, country, email address, phone number, and player ID.
- Your social media account ID or channel ID.
- User profile information, including your birthdate (check birthdate but doesn't storage), country, photo, and any other information that you may provide for your profile.
- Details of transactions you carry out through our Services, including your payment information, billing, and shipping addresses.
- Your responses to surveys that we may ask you to complete.
- Your text messages and communications with others through our Services.
- Content or information that you post, publish or display on public areas of our Websites or Applications.
- Records and copies of your correspondence if you contact us, and any other information you may provide when requesting our assistance or support.
B. Information third parties provide to us.
We may receive information about you from third-party partners and businesses (1) when you purchase or download our games or other products from third-party stores, such as Google Play, Nintendo eShop, or Steam (2) when you access or use our Services on or through a third-party game platform (for example, playing our games on a third-party game console), (3) when you use your third-party social media account (such as Facebook, Google or Apple Game Center) to register and log in to your YJMGames game account, (4) when you use third-party social features and plugins (such as Facebook “like”) provided within our Websites, Applications or other parts of our Services.
Information we receive from such third-party partners and businesses may include the following:
- Your name, photo.
- Your device identifier.
- Your account with a third-party store, social media, or platform, including account number, ID, and user name.
- Game usage data and purchase information (for example, when you play our games on a third-party game console or platform).
- Your friend list, country information, email address.
We may also merge the data received from third parties with the personal information we collect and maintain about you to deliver personalized content (including advertisement) and enhance your game experience, improve our Services and for other purposes disclosed in this Privacy Policy.
C. Information collected automatically.
When you access, use, or interact our Services (including our Websites and Applications), we may use data collection technologies to automatically collect certain information about you, your device, and your access and use of our Services.
Information we collect may include the following:
- Your IP address.
- Your country information.
- Technical data about your device, software, and system, including, device identifier, model, operating system, browser type, language setting, RAM, CPU, hard drive, storage device information, applications installed on your device, the device’s telephone number, and device event information, including crash reports and system activity details.
- Unique identifier assigned to you or your device, including player ID and advertising ID.
- Details of your access and use of our Websites, Application, and other Services, including, games accessed, game progress and scores, games and products purchased, pages visited and your interaction with online content (including advertisement).
- Geolocation, such as approximate location derived from IP address or meta data embedded in a photo or file that you may upload or share.
The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver a better and more personalized service.
Cookies and Tracking Technologies
A cookie is a small file stored on your computer or mobile device. We and third-party partners, such as analytics providers, advertising networks and other advertising service providers, use cookies and similar tracking technologies in our Services to collect information, help understand usage of our Services and personalize your experience.
For example, we use:
* Security and Service Integrity Cookies: We use security-based cookies to ensure the security of our Services. We may, among other things, use the information obtained from our Security and Service Integrity Cookies to detect fraudulent or abusive activities, protect the safety of our users, and enforce our Terms of Service and other user agreements. These cookies are mandatory and cannot be blocked if you wish to use our Service.
* Performance and Functional Cookies: We use analytics and investigation cookies to collect information about how visitors use our Services, including our audience size, usage patterns, and the types of devices used. We may use this information to create aggregated and statistics reports and to assist in improving our Services. We also use feature tracking cookies to collect information about how our Services are performing. We may use this information to create reports and improve our Services.
* Advertising Cookies: We use advertising cookies to personalize the advertisements displayed to you on our Services and on third party websites and services.
It may be possible to refuse to accept cookies by activating the appropriate setting on your browser or smartphone. However, if you select this setting, you may be unable to access certain parts of our Services (see “Your Choices About Our Collection, Use, and Disclosure of Your Information " section for details).
3. How We Use Your Information.
We use information we collect about you, including your personal information, to operate our business, improve our Services, and personalize your experience. We may also use the information for such other purposes as allowed by law. For example, we (or a third party on our behalf and under our instructions) may collect, process, and use your information for such purposes including the following:
- Provide our Services, including our games and other services, to you and personalize your gameplay experience.
- Fulfill your orders, including purchase of our goods or service, and any other purpose for which you provide it.
- Set up and administer your account registered with us and maintain your transaction records.
- Save your game data and enable your gameplay across multiple devices.
- Enable game matches for competitive gaming and display game leaderboards and players’ game stats.
- Facilitate social interactions among users and help you find your friends online.
- Host message boards or forums related to our game or Services.
- Conduct survey about our products and Services to better understand and serve our customers.
- Administer game events, contests, sweepstakes, and promotions.
- Provide you with customer and technical support when requested, and communicate with you about your account, purchases, subscriptions, or Services.
- Send you offers, promotions, newsletters, and communication regarding our Services or related products, including third parties’ goods and services.
- Display relevant advertisements tailored to your interests and preference on our Services and elsewhere online across various sites and apps, and measure and analyze effectiveness of advertising, including third parties’ advertisements placed in our Services.
- Undertake research and analysis to develop and improve our Services.
- Monitor our Services, including our Websites, Applications, and networks, and operation thereof, and track purchases and usage information.
- Identify and fix bugs or program malfunctions.
- Detect and prevent cheating, fraud, malicious or illegal activity.
- Receive user complaints, investigate disputes, monitor and/or moderate chats, regulate player’s online behavior.
- Carry out our obligations and enforce our rights arising from any contracts entered between you and us, including billing and collection.
- Enforce the legal terms governing your use of our Services.
- Other purposes you consent to or are notified of when we request your information or when you use our Services.
- Any other purpose as we determine, in our sole discretion, to be necessary or required to ensure the safety and/or integrity of our users, employees, third parties, public, and/or our Services, or to comply with requirements of any applicable law.
Retention of your information. In general, we retain your personal information for as long as necessary to fulfill the purposes for which it was obtained and to provide our Services. We may retain your personal information even after you have closed your account with us or we have ceased providing Services to you, if retention of your information is reasonably necessary for our legal or legitimate business reasons, such as to comply with our legal obligations, resolve disputes, prevent fraud, or abuse, or enforce this Privacy Policy or our agreements.
We may also anonymize or aggregate the information we collect and use or share such anonymized or aggregated information as permitted by applicable law.
4. With Whom We May Share Your Information.
We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction. In addition, we may disclose personal information that we collect, or you provide as described in this Privacy Policy.
Our Subsidiaries and Affiliates: We may share your information with our affiliate companies for the purposes described in this Privacy Policy.
Our Contractors and Service Providers: We do provide some of our Services through contractual arrangement with contractors, services providers and other third parties we use to support our businesses. We will share your personal information with our service providers for all purposes described in this Privacy Policy (see “How We Use Your Information” section) and as reasonably necessary in order to provide the Services to you or to carry out your instruction (for example, a payment instruction). When our contractors and service providers collect or receive personal information, we require them keep personal information confidential and use it only on our behalf and for the purposes consistent with this Privacy Policy.
Advertising Partners: Our Services include third-party adverting partners’ tracking tools (e.g., cookie) which collect information about you and your use of our Services (such as your IP address, device identifier, pages visited, browser information, location, time of day, and advertisement clicked or viewed). Third-party advertising partners may use such data (and similar information collected from other websites) for the purposes of delivering targeted advertising to you. These companies may combine the information collected from our Websites and Applications with information they collected over time and across different platforms, and they may operate under their own privacy policies which differ from ours. See “Third-Party Sites and Services Collecting Information” section for additional details.
Other Business Partners: We may share your information with third-party app stores, game platforms and other business partners with whom we offer services to you.
Third-party plugin: Third-party social media features and tools integrated into our Services (such as Facebook “Like” button or “Share” button) are hosted by a third party, who may also collect information when you use our Services. These third-party features and tools are subject to the privacy policy of the third party that provides it.
Social features: When you use the social features of our Services, your information, such as your name, nickname, username, profile, picture, game progress and score, or any other information that you transmit or post using such social features, will be shared with your recipient or the public in general. For example, any information that you include in your public profile will be visible to others. In addition, you can post or display your content on public areas of our Services, such as player forums or bulletin boards, or a third-party social media network that you signed on.
You agree that your information posted on or transmitted through our Services (collectively, “User Content”) are posted and transmitted to others at your own risk. We cannot control the actions of other users or third parties with whom you choose to share your User Content. Therefore, we cannot and do not guarantee that your User Content will not be viewed by unauthorized persons.
Business Transfer: In a business transaction, such as a merger, acquisition, dissolution (including bankruptcy), change of control, or a sale of all or a portion of our assets, customer information,
including personally identifiable information, generally is one of the transferred business assets.
In the event that YJMGames undergoes such transactions, including preparation of any of such transactions, we may share, disclose or transfer all of your information, including personal information, to the successor. Any third party to which we transfer or sell our assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy.
With consent: With your express consent, we may share your information with other third parties for additional purposes. You agree to share your information with such third-party recipients, who may use your information subject to their respective privacy policies.
Compliance with Law: We may also share your personal information when we determine that it is reasonably necessary (i) to comply with any legal obligation (for example, a court order or subpoena), (ii) to enforce our Terms and policies and/or any other agreements; or (iii) to protect the rights, property, or safety of us, our users, or others; or (iv) for other purposes as we reasonably believe are permitted by law or regulation. We fully cooperate with law enforcement agencies in identifying those who use our Services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
5. Third-Party Sites and Services Collecting Information.
Our Services may contain links to third-party sites or third-party services. These third parties may have privacy policies and data practices different from ours. We do not control and are not responsible for the privacy policies or practices of such third-party sites or services. You should consult the privacy policy of each third-party site or service before using them.
In addition, when you use our Services, certain third parties, such as advertisers, ad networks, and ad servers, analytic companies, may use automatic information collection technologies to collect information about you or your device. These third parties may use cookies and other tracking technologies to collect information about you when you use our Services or when you view or click on advertisements. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services. websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. Third-party providers who may operate within our Services collect personal information are listed here.
Outsourcing Companies
Scope of Outsourced Business
onionfive Inc.
Solution provision for game inquiry processes
GAMEDEX Corp.
Outsourcing operations of game service
kt alpha Co., Ltd.
Entire process of gift show dispatch, inquiry at the Customer Support, and retransmission tasks
Amazon Web Services, Inc.
Data storage for service provision
Microsoft Azure
Data storage for service provision
6. Your Choices About Our Collection, Use, and Disclosure of Your Information.
We strive to provide you with choices regarding our collection and use of your personal information. The specific choices available may vary depending on the Service you use.
Promotional messages from us. If you do not want us to use your contact information for marketing purposes, you can opt-out by sending us your request via email to cs@yjmgames.com.
Tracking technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of our Services may then be inaccessible or not function property.
Targeted advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by taking one of the following actions:
- Websites: You can adjust your browser setting to limit certain online tracking, such as cookies.
* Chrome
* Internet Explorer
* Safari
- Applications: You can enable the “Opt out of interest-based ads” (Android) or “Limit Ad Tracking” (iOS) settings on your mobile device and reset your advertising identifier.
* Android Chrome
* iOS Safari
- Networking Advertising Initiative (“NAI”) and Digital Advertising Alliance (“DAA”): Some companies serving advertisements in our Services may be the members of NAI and/or DAA. You may opt out of targeted advertising by some or all of the companies participating in NAI or DAA networks by visiting NAI’s Consumer Opt Out and DAA’s YourAdChoices pages. You will still see generic advertisements from them, but they will not be targeted based on your information or interest.
Google providers tools (Google Analytics opt-out browser) to allow you to opt out of the use of certain information collected by Google Analytics.
Residents in certain states and countries may have additional personal information rights and choices. Please see “Your Privacy Rights” section and other state or country specific notices provided in this Privacy Policy for more information.
7. How We Keep Your Information Secure.
The security of your personal information is important to us. We maintain appropriate technical and physical safeguards to protect your personal information against unauthorized access, loss and misuse. We take commercially reasonable security measures to protect your personal information, including encryption of sensitive information, firewalls, and IDS (intrusion detection system).
Although we take appropriate measures to safeguard against unauthorized disclosure or access of your information, no security measure is perfect. Thus, we cannot guarantee the security of your information. You hereby agree to use our Services at your own risk. We do not assume any responsibility for the unauthorized use or access of your information under our control.
8. Children’s Privacy.
As used herein, the “child” or “children” means under the age of 13 (or other age as required by law), and the term “parent” includes legal guardians.
Our Services are intended for general audience. In addition, certain game features and services are available only to players who are at least 18 years old. We do not knowingly collect, use or share any personally information about children without verifiable parental consent or as permitted by law. If you are a parent and you believe your child has provided us with personal information, you request your child’s information to be deleted from our system by contacting us at cs@yjmgames.com or by visiting our Customer Center page.
If a player states that his/her age is under 13 (or the applicable age in the territory), we will seek consent from the child player’s parent before collecting personal information from that child player; except we may collect and use certain information from the child for limited purposes without obtaining parental consent where permitted to do so by law.
Where a parent has provided consent, a child may be able use our Services much like any other user, and we may collect from the child the same types of personal information and use and share that information for the same purposes, as described in this Privacy Policy. If we make any material changes in the way we process your child's personal information, we will notify parents by email or by in-game notice to obtain verifiable parental consent for the new uses of your child's personal information.
Parents can review the personal information we have collected from their child and request them to be deleted. Parents can also revoke their previously provided consent to collection or use of the child’s information. If you are a parent and wish to review, modify, or delete your child’s personal information, or withdraw consent, you may submit a request via email at cs@yjmgames.com or by visiting our Customer Center page.
9. Your Privacy Rights.
Consumer privacy laws may provide their residents with additional rights regarding their personal information. You may have following rights depending on where you live.
- The right to access your personal information/ data portability. You may request, up to twice in a 12-month period, to access the personal information that we collected about you, including the categories of information and sources from which we collected it, the business purpose of using or sharing your information, and with whom we may share it. You may also request the specific pieces of personal information we collected about you in a commonly used and machine-readable format (also called a data portability request). Disclosure of certain information may be exempt under the applicable laws.
- The right to delete certain personal information. You may request that we delete your personal information subject to certain exceptions under the applicable laws. For example, we may deny your deletion request if retaining the information is necessary for us or our service providers to provide services that you requested, protect against fraudulent or illegal activities, comply with a legal obligation, or make other internal and lawful uses permitted under the law. We will delete or deidentify personal information not subject to one of such exceptions from our records and will direct our service providers to take similar action.
- The right to correct inaccuracies. You may request to correct any inaccurate or incomplete information that we have about you.
- The right to restrict certain processing. You may request the processing of your data be restricted under certain circumstances, such as when the accuracy of your data is disputed, the processing is unlawful, or you need the data for the exercise of defense of legal claims.
- The right to object. You may have the right to object to our processing of your personal data for direct marketing purposes or research or statistical purposes, or processing based on certain legal grounds such as processing necessary for our or a third party’s legitimate interest or performing a task in the public interests.
- The right to opt-out of automated individual decision-making, including profiling. Certain state residents have the right to opt-out of automated decision-making or profiling in furtherance of decision that produce legal or similarly significant effects. We currently do not engage in "profiling" with such purpose or effect.
- The right to opt-out of targeted advertising. You may have the right to opt out of personal data processing for targeted advertising and sales under the laws of some states. As explained in this Privacy Policy, certain information about you may be collected by or shared with our advertising partners for the purposes of delivering advertisements that may be more relevant or interest to you. You may opt out of such sharing and disable targeted advertising at any time by following the steps described in the section titled “Your Choices About Our Collection, Use, and Disclosure of Your Information” or by submitting a request as directed below.
- The right to nondiscrimination. We will not discriminate against you for exercising any of your privacy rights. Unless permitted by the law, we will not deny, charge different prices for, or provide a different level or quality of goods or services for choosing to exercise such rights. However, we may offer you certain financial incentives permitted under applicable laws that can result in different prices, rates, or quality levels.
How to exercise your rights. To exercise any of these rights, you can submit your request by using the contact details provided in the “ How to Contact Us ” section below.
Your request to access or delete your personal information must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information. You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account. For non-accountholder, we may verify by asking and confirming unique details we have about you or your device.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Authorized Agents. Only you, or someone legally authorized to act on your behalf, may exercise your rights. If your agent submits a request to know or a request to delete, we may ask you to confirm directly with us your identity and your designated agent’s authority to submit the request for you unless you have provided your agent with a valid power of attorney duly executed under the law of your residence.
10. Privacy Notice for California Residents.
California residents have certain rights under the California Consumer Privacy Act (CCPA) with respect to their Personal Data including the above rights.
A. Notice at Collecting Privacy.
We collect your personal information and sensitive personal information to support our business operations, including the business purposes described in “How We Use Your Information” section.
Depending on how consumers use our Services, we may collect the following categories of personal information from consumers in California.
- Identifiers, such as name, nickname, address, email address, phone number, IP address, social media account or channel ID, store account number or username, player ID, and device identifier.
- Customer records, such as name, payment information, billing and shipping addresses, customer’s correspondences with us.
- Account details, including YJMGames account information with password and other login details.
- Commercial information, including games and products purchased, acquired, or considered and other order, payment and transaction records.
- Internet or network activities, such as details of a user’s access and use of our Services, including, games accessed, game progress and scores, pages visited and a user’s interaction with online content.
- Geolocation data, such as approximate location derived from IP address or country code.
- Technical data about a user’s device, software, and system, including, device identifier, model, operating system, browser type, language setting, RAM, CPU, hard drive, storage device information, applications installed on the device, the device’s telephone number, browser type, language setting, and device event information, including crash reports and system activity details.
- User profile information, including birthdate, country, photo, and any other information that a user may provide.
- Content and information that users post, publish or display on our Websites or Applications.
- Content of users’ text messages and chats with others through our Services.
- Inferences drawn from other personal information, including your responses to surveys.
If you are California resident, we do not sell your personal information or share it with third parties for purpose of targeted advertising.
In general, we retain your personal information for as long as necessary to fulfill the purposes for which it was obtained and to provide our Services. We may retain your personal information even after you have closed your account with us or we have ceased providing Services to you if retention of your information is reasonably necessary for our legal or legitimate business reasons.
Please review our full Privacy Policy for additional details.
B. Additional Information for California Residents.
Personal Information Categories. In the preceding 12 months, we have collected the same categories of personal information as described in the preceding Section 10.A. from California consumers. when they used our Services (as defined in this Privacy Policy).
We may have collected additional information from California consumers if they accessed or used our Blockchain Games and their related websites and services (collectively "Blockchain Game Services"), of which use is subject to a different privacy policy.
We obtained the categories of personal information listed above from the sources listed in Section 2 (“What Information We Collect”).
We may use or disclose the personal information we collect for one or more of the business purposes described in Section 3 (“How We Use Your Information”)
Sharing of Personal Information. In the preceding 12 months, we have disclosed the following categories of personal information to the third party categories indicated in the chart below for one of more business purposes listed in Section 3 (“How We Use Your Information”) except for targeted advertising.
Personal Information Categories
Category of Third-Party Recipients
Identifiers
Business Partners
Service providers
customer support center
IT and cyber security providers.
Customer records
Service providers, such as payment processors
customer support center and IT providers.
Other business partners, such as third-party app stores, and game platforms.
customer support center
Account details
Business Partners
customer support center
Commercial information
Other business partners, such as third-party app stores, and game platforms.
Internet or network activities
Business Partners
Service providers, such as customer support, IT, and cyber security providers.
customer support center
Geolocation data
Service providers.
Technical data about a user’s device, software, and system
Business Partners
User profile information
To all with access to our Services
User posted content
To all with access to our Services
Content of users’ text messages and chats
Service providers, such as customer support providers.
Your survey responses
Service providers, such as customer support providers.
* If you used any of our Blockchain Game Services, we may have shared additional information about you with other third-party businesses in order to support and deliver blockchain-based digital contents and related functionalities. The privacy policy for our Blockchain Game Services, and the categories of information shared in connection with such services can be reviewed here.
** See the preceding Section 10.A for full description of corresponding information categories.
We have not sold or shared the personal information of California consumers for the purpose of targeted advertising in the preceding 12 months, and we do not have actual knowledge of any sale of personal information of California consumers under 16 years of age.
Sensitive Personal Information. Sensitive personal information is a subtype of personal information consisting of specific information categories. While we collect certain information that falls within this information categories, we use it only for the limited purposes that do not require us to offer you the option to limit our use of such information.
Your rights and choices. The California Consumer Privacy Act (“CCPA”) provides California residents with specific rights regarding their personal information. Such rights include among others (1) the right to access your personal information, (2) the right to delete certain personal information, (3) the right to correct inaccurate personal information, and (4) the right not to receive discriminatory treatment for exercising your privacy rights conferred by the CCPA. Please see “Your Privacy Rights” section to understand how to exercise the above rights.
C. Privacy Rights for California Minors.
California residents under the age of 18 have the right to request removal of any content or information that he or she posted anywhere within our Services, such as public forum or message boards. You can make this request by contacting us at cs@yjmgames.com.
Please be aware that the removal of your information or content may not be complete or comprehensive, and residual copies of such removed information or content may remain on our servers. In addition, we are not obligated to remove any posted content or information that has been copied or reposted by a third party, that has been rendered anonymous, or that we are required to keep by law.
D. Other California Rights. California's "Shine the Light" law (Civil Code §1798.83) permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via email at cs@yjmgames.com.
If you have any questions about this notice, please contact us by using our Customer Center or contact information provided in “How to Contact Us” section.
11. Additional Information for Nevada Residents.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Nevada residents who wish to exercise this sale opt-out rights may submit a request to opt out by emailing us at cs@yjmgames.com. However, please note that we currently do not sell data triggering that statute’s opt-out requirements.
12. Additional Information for EEA and UK Residents.
Legal basis for processing your personal information. If you reside in the European Economic Area (“EEA”) or UK (or a country with similar legal requirements), we only process your personal information where we have one or more legal bases to do so, including the purposes set out below.
- When you consent to the processing of your personal information.
- When the processing is necessary for performing a contract with you or to take steps at your request, including, for example:
* To provide our Services and other features that you may request or enable;
* To process your purchase and payment instruction;
* and to perform and enforce the terms of our agreements with you, including our Terms of Services.
- When the processing is necessary to comply with a legal obligation, including a court order, subpoena, or any other applicable laws.
- When the processing is necessary for protecting the vital interests of a user or another natural person, including, for example:
* To prevent and respond to any fraud, abuse, or other unlawful activities that may harm out users or other natural persons.
- When the processing is necessary for our (or a third party’s) legitimate interests (except where users’ interests or fundamental rights and freedoms override such interests), including for example,
* To provide you with customer service and technical support;
* To serve advertisements according to your preference; and
* To detect and resolve any bug, security or technical issues.
Your rights under the General Data Protection Regulation (“GDPR”).
You have the right to request access to, correct, and erase the personal data that we hold about you, or object to the processing of your personal data under certain circumstances. You may also have the right to request that we transfer your personal data to another party.
Where you have provided your consent to the collection, processing, and transfer of your personal data, you may have the legal right to withdraw your consent under certain circumstances.
To exercise your rights described above or to withdraw your consent, if applicable, contact us by using the contact details set out in the “How to Contact Us” section below. Any such communication must be in writing.
If you have any question or concern about our processing of your personal data or would like to make an access or other request, you can always contact us. But, if you have any unresolved concern, you also have the right to make a complaint with the data protection authority in your jurisdiction.
13. Where We Hold Your Information.
Your personal information may be transferred to, and stored at, a destination outside of your country or jurisdiction, including but not limited to our data center in South Korea. It may also be processed by personnel of our affiliates and third-party service provider who may operate outside of your country or jurisdiction. In such case, we will take reasonable steps to require such third party in possession of your personal information to take commercially reasonable security measures to protect the information. On the other hand, the data and privacy protection laws of other countries may not be as comprehensive as those laws in your country of residence. By using our Services, you consent to your personal information for smooth use and provision of game services being transferred to recipients in other countries Google Cloud, AWS, Microsoft Azure networks and being stored and processed in the servers located in other countries.
Where necessary and appropriate, we utilize Standard Contractual Clauses approved by the European Commission to enable the transfer of personal information out of the EEA and United Kingdom to South Korea and other countries.
14. Changes to Our Privacy Policy.
From time to time, we may update this Privacy Policy to clarify our practices or to reflect new or different privacy practices, such as when we add new features. We reserve the right to modify and/or make changes to this Privacy Policy at any time.
If we make any material change, we will notify you via a notice on our home page or by other appropriate means of enhanced notice if we are required by applicable laws. Changes to this Privacy Policy will take effect immediately upon posting on our Website unless we state otherwise in writing. We may update this Privacy Policy from time to time, so you should review this Privacy Policy regularly to ensure you are familiar with any change to it. We will show the “last updated date” at the top of this Policy when we update it. Your continued access or use of our Services, including any of Services available through any third-party platforms, after the effective date of the policy update will be deemed an acceptance of and an agreement to the Privacy Policy as changed.
15. How to Contact Us.
If you have a question about this Privacy Policy or any of our privacy practices, you can contact us by one of the following methods.
- Address: YJMGames (2F, 11, Teheran-ro 79-gil, Gangnam-gu, Seoul, Korea)
- Telephone: +82) 1670-1519
- E-mail: cs@yjmgames.com
- Customer Center: Customer center for each game
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YJM Games Co., Ltd. Terms of Service
(This Terms of Service includes information concerning the agreement to receive commercial advertising messages for promotional purposes.)
Article 1 (Purpose)
The purpose of the Terms of Service is to stipulate the rights, obligations, responsibilities, etc., of YJM Games Co., Ltd. (hereinafter referred to as the "Company") and the service users provided by the Company through various platforms, including PCs and mobile devices, as well as the associated network, website, and other services (hereinafter referred to as "Service").
Article 2 (Terms and Definitions)
① The definitions of the terms used in the Terms of Service are as follows:
1. "Company" refers to YJM Games Co., Ltd. and its affiliates that provide the Service through platforms such as PC and mobile devices.
2. "Member" refers to an individual who has entered into a usage agreement according to the Terms of Service and uses the Service provided by the Company.
3. "Temporary Member" refers to a member who uses the Service without linking or authenticating account information or through Guest Login.
4. "PC and mobile devices, etc." refers to devices such as PC, mobile phones, smartphones, personal digital assistants (PDAs), tablets, game consoles, TV game consoles, VR devices, etc. that can download or install content for use.
5. "Account Information" collectively refers to the information provided by the member to the Company, such as the member's membership number, external account information, device information, nickname, profile picture, friend list, etc. Additionally, it includes game usage information (character information, items, level, etc.), as well as payment information for service fees.
6. "Content" refers to all digital content (games and network services, applications, game money, game items, etc.) produced by the Company, whether paid or free, in a digital format related to the Service provision for use through PC and mobile devices.
7. "Open Market" refers to the electronic commerce environment established for installing game content and making paid payments through various platforms, such as PCs and mobile devices.
8. "Paid Payment" refers to the act of purchasing or using content within the Service provided by the Company through recognized methods of the Payment Service Providers.
9. "Payment Service Provider" refers to entities that offer electronic payment methods, such as credit cards and mobile payments, available on open markets.
10. "Application" refers to any program downloaded, installed, and used through platforms like PCs and mobile devices to access the Service provided by the Company.
11. "Game service" refers to one of the Services provided by the Company, representing games executed by members on various platforms like PCs and mobile devices, along with associated services.
12. "Affiliate Service" refers to Services provided by the Company through partnerships with other platform service providers.
② The definitions of terms used in the Terms of Service are determined in accordance with Clause 1 of this Article, except as otherwise provided by relevant laws and policies specific to each service. In cases not specified herein, general business practices shall apply.
Article 3 (Provision of Company Information, etc.)
The Company shall display each of the following categories of Subclauses within the game service to make it easily accessible for members. However, the Privacy Policy and Terms of Service may be made available to members through a linked screen.
1. Company name and name of the representative
2. Address of the business location (including the address where member complaints can be addressed)
3. Phone number, email address
4. Business Registration Number
5. Mail-Order-Sales Registration Number
6. Privacy Policy
7. Terms of Service
Article 4 (Effect and Amendment of the Terms of Service)
① The Company shall post the contents of the Terms of Service within the game service or on its connecting screen so that members can be informed. In this case, important contents such as service suspension, purchase withdrawal, refund, contract termination, the Company's disclaimer, etc., will be clearly displayed in bold letters, colors, symbols, etc., or processed through separate connecting screens to make it easy for members to understand.
② Should the Company make any amendments to the Terms of Service, it will inform members at least 7 days prior to the effective date. This notification will be provided by displaying the effective date, modified content, reasons for the amendment, etc., either within the game service or on its connecting screen. However, if the amended contents are disadvantageous to members or involve significant changes, the notice will be provided at least 30 days before the effective date through the same method. In this case, the Company will clearly compare the pre-amendment and post-amendment contents to make it easy for members to understand.
③ When the Company amends the Terms of Service, it will confirm members' agreement to the application of the amended terms after the notice of the amended terms. If the Company gives notice or notification under Clause 2, it will also include a statement that if the member does not express their intention to agree or disagree with the amended terms, it will be deemed that they have agreed to the amended terms. If the member does not express their intention to disagree with the amended terms by the effective date of these terms, it will be deemed that they have agreed to the amended terms. If a member does not agree to the amended terms, the Company or the member may terminate the Service usage agreement.
④ The Company may amend the Terms of Service within the scope of not violating relevant laws such as the 「Act on Consumer Protection in Electronic Commerce」, the 「Act on the Regulation of Terms of Service」, the 「Game Industry Promotion Act」, the 「Act on Promotion of Information and Communications Network Utilization and Information Protection」, and the 「Content Industry Promotion Act」.
Article 5 (Conclusion and Application of Service Agreement)
① The service agreement is concluded when an individual who wishes to become a member (hereinafter referred to as the "Applicant") agrees to the contents of the Terms of Service, applies for service usage, and the Company accepts the application.
② The Company generally accepts applications from Applicants. However, the Company may reject the application in the following Subclauses.
1. If the Applicant provides false information in the application or does not meet the requirements for service application.
2. If the Applicant is using the Service in a country where the Company does not provide the Service through abnormal or circumventive methods.
3. If the Applicant applies for the purpose of engaging in activities prohibited by related laws, such as the 「Game Industry Promotion Act」.
4. If the Applicant applies with the purpose of disturbing public order and morals or undermining the Company's interests.
5. If the Applicant intends to use the Service for illegitimate purposes.
6. If the Applicant intends to use the Service for profit.
7. If the Applicant applies using mobile devices, programs, etc., restricted by the Company for Service usage.
8. In other cases where acceptance is deemed inappropriate based on reasons similar to the above.
③ The Company may defer acceptance until the reasons under any of the following Subclauses are resolved.
1. When there is no available capacity in the Company's facilities, support for specific mobile devices is difficult, or there is a technical obstacle.
2. In case of Service disruptions or malfunctions related to Service usage fees or payment methods.
3. In other cases where acceptance of the application is deemed difficult for reasons similar to those listed above.
④ Once the user completes the procedure for agreeing to the Terms of Service or entering the necessary information for Service usage, the Company immediately allows the user to use the Service unless there are matters to be held in abeyance or refused. However, if matters are confirmed later in accordance with Clause 2, the Company may restrict usage or terminate the contract in accordance with the provisions of the Terms of Service.
⑤ The Company may provide a temporary member feature for the game service for the convenience of users. During the use of the temporary member feature, account information may be deleted in the event of the Subclauses listed below. Furthermore, it may not be possible to link or transfer account information from the game service used through the temporary member feature afterwards. In this case, the Company does not guarantee the recovery of account information and is not responsible for compensation or damages.
1. In the event of a change in PC and mobile devices, etc.
2. In the event of modification or initialization of PCs and mobile devices, etc.
3. In the event of deleting all or part of the content, such as applications, from PCs and mobile devices, etc.
Article 6 (Other Rules outside the Terms of Service)
Matters not stipulated in the Terms of Service and the interpretation of the Terms of Service shall be governed by relevant laws such as the 「Act on Consumer Protection in Electronic Commerce」, the 「Act on the Regulation of Terms of Service」, the 「Game Industry Promotion Act」, the 「Act on Promotion of Information and Communications Network Utilization and Information Protection」, the 「Content Industry Promotion Act」, or industry practices.
Article 7 (Operational Policy)
① The Company may establish game service operational policies (hereinafter referred to as "Operational Policy") to specify matters necessary for the application of the Terms of Service and matters delegated with specific scope in the Terms of Service.
② The Company shall make the contents of the Operational Policy accessible to members by posting them within the game service or on linked screens.
③ In the event of revising the Operational Policy, the procedures in Article 4, Clause 2, shall be followed. However, if the revision of the Operational Policy falls under any of the following Subclauses, the Company shall provide prior notice through the method specified in Clause 2.
1. When revising matters specifically delegated in the Terms of Service.
2. When revising matters unrelated to members' rights and obligations.
3. When the content of the Operational Policy is fundamentally consistent with the provisions of the Terms of Service and is within the foreseeable range for members.
Article 8 (Protection of Personal Information)
① The Company strives to protect members' personal information in accordance with applicable laws and follows the relevant laws and the Company's Privacy Policy regarding the protection and use of personal information. However, the Company's Privacy Policy does not apply to services linked outside of the Services provided by the Company.
② Depending on the nature of the Service, information that introduces oneself, such as nicknames, character photos, and status information unrelated to members' personal information, may be disclosed.
③ Except in cases where there are requests from relevant government agencies or similar under applicable laws, the Company will not provide members' personal information to third parties without the member's consent.
④ The Company is not responsible for any damages incurred due to the leakage of a member's personal information or account information caused by the member's fault.
Article 9 (Company Obligations)
① The Company faithfully complies with the exercise of rights and performance of obligations stipulated in relevant laws and the Terms of Service.
② The Company must have security systems in place to protect personal information (including credit information) and disclose and comply with the Privacy Policy to ensure members can use the Service safely. Except as stipulated in the Terms of Service and the Privacy Policy, the Company ensures that members' personal information is not disclosed or provided to third parties.
③ The Company makes every effort to promptly repair or recover facilities in the event of malfunctions or data loss/damage during improvement operations for the continuous and stable provision of Service. This is done unless there are unavoidable reasons, such as natural disasters, emergencies, or issues and defects that cannot be resolved with current technology.
Article 10 (Member Obligations)
① Members must not engage in the following Subclauses related to the use of the Services provided by the Company.
1. Providing false information during the application or editing member information, or using another person's information.
2. Suspicious activities involving the acquisition, use, sale, gifting, or transfer, or attempts thereof, of game information (ID, character, items, in-game currency, etc.) through Services not provided by the Company or abnormal methods.
3. Impersonating Company employees or administrators, posting messages or sending emails by using another person's name, falsely specifying relationships with others, or falsely representing oneself as another person.
4. Using someone else's credit card, wire or wireless phone, bank account, etc., to purchase content, or unauthorized use of another member's ID and password.
5. Unauthorized collection, storage, posting, or dissemination of another member's personal information.
6. Engaging in gambling or inducing such behavior, exchanging or posting obscene or indecent information, posting links to explicit websites, transmitting or disseminating words, sounds, images, photos, or videos that cause embarrassment, hatred, or fear to others, or any other improper use of the Service.
7. Using the Service for purposes other than its original intent, such as unauthorized commercial, business, advertising, promotion, political activities, election campaigns, etc.
8. Unauthorized reproduction, distribution, or promotion for commercial use of information obtained through the Company's Service, exploiting known or unknown bugs to use the service, etc.
9. Deceiving others for personal gain or causing harm to others in connection with the use of the Company's Services.
10. Infringing on the intellectual property or portrait rights of the Company or others, damaging the honor of others, or causing harm.
11. Knowingly transmitting or posting information (computer programs) prohibited by law, intentionally transmitting, posting, distributing, or using viruses, computer codes, files, programs, or other materials designed to interfere with or destroy the normal operation of computer software, hardware, or telecommunications equipment.
12. Unauthorized alteration of applications, addition of other programs to applications, hacking or reverse engineering of servers, leakage or alteration of source code or application data, construction of separate servers, arbitrary changes or impersonation of parts of websites to impersonate the Company.
13. Use or attempted use of software, applications, etc., falling under Subclause 11 and 12.
14. Requesting game progress from others by paying money or similar actions (account boosting, etc.).
15. Any other act that violates relevant laws, social norms, or is contrary to decency.
② Members are responsible for managing their accounts, PCs, and mobile devices, and should not allow others to use them. The Company is not responsible for any damages caused by the member's negligence or allowing others to use them.
③ Members should set and manage the payment password feature to prevent unauthorized payments on mobile devices. The Company is not responsible for damages resulting from the member's negligence.
④ The Company may specify the detailed content of the following Subclauses, and members must comply.
1. Member's account name, character name, guild name, and other names used in the game.
2. Chat content and methods.
3. Methods of using Services such as Forums.
4. Policies of external platform-affiliated services such as Kakao, Facebook, Google Plus, Steam, etc.
Article 11 (Provision of Services)
① The Company shall provide Services immediately to members who have completed the service agreement in accordance with the provisions of Article 5. However, for some services, the Company may commence service on a designated date as needed.
② When providing Services to members, the Company may offer additional services along with the services specified in the Terms of Service.
③ The Company may differentiate members' grades and set distinctions in usage time, frequency of use, and scope of provided Services, among other factors.
Article 12 (Use of Service)
① Game services are provided during the hours specified by the Company's business policy. The Company will inform users of the game service hours through appropriate methods on the game application's initial screen or game service notices. In the absence of separate indications or notices, the service is assumed to be provided 24 hours a day.
② Despite the provisions of Clause 1, the Company may suspend all or part of the Service temporarily under the following Subclauses. In such cases, the Company will announce the reason and duration of the suspension in advance through the game application's initial screen or the game service notice. However, if there are unavoidable circumstances that prevent prior notice, the company may announce the suspension afterwards.
1. Systematic scheduled maintenance, expansion, or replacement of servers, network instability, or other necessary circumstances for the system operation.
2. Inability to provide normal services due to power failure, failure of Service facilities, Service overcrowding, routine maintenance or inspection by the telecommunications business operator, etc.
3. Occurrence of uncontrollable situations such as displays, riots, natural disasters, or other national emergencies.
③ The Company provides Service through dedicated applications or networks for PCs and mobile devices. Members can download and install the application or use the service through the network, either for free or for a fee.
④ For paid content, members must pay the specified fees to use the Service. When downloading an application or using a service through the network, additional charges may be incurred by the mobile carrier.
⑤ Services for downloaded and installed applications or network-based services are provided to suit the characteristics of PCs, mobile devices, or the mobile carrier. Changing PCs, mobile devices, or numbers, or using services overseas may render all or part of the game service unavailable, and the Company is not responsible in such cases.
⑥ Services for downloaded and installed applications or network-based services may involve background tasks. In this case, additional charges may be incurred according to the characteristics of the mobile device or mobile carrier, and the Company is not responsible for this.
⑦ Notwithstanding the provisions of Clause 1, if there are specific times or methods prohibited or restricted by relevant laws, self-regulatory agreements of business operators, etc., the Service may not be provided, and the Company is not responsible for such matters.
Article 13 (Affiliate Services)
① The Company may affiliate with other platforms (such as Kakao, Steam, etc.) to allow members to use affiliate services.
② Before using affiliate services, members must agree to provide access to personal information necessary for the provision of affiliate services, including personal profiles. Failure to agree may result in restrictions on the use of affiliate services.
③ When members use affiliate services, inquiries regarding the modification, viewing, confirmation, and deletion of personal information necessary for using affiliate services should be directed to the provider of the respective affiliate service.
Article 14 (Community Services)
① Community Services refer to services provided by the Company, such as forums, that allow multiple users to freely exchange opinions and promote friendship.
② Members can use community services by linking affiliate service accounts or through other methods provided by the Company.
③ When joining community services, member information may be disclosed to the operation team for smooth Service operation.
④ If community services are linked to affiliate services and a member loses or withdraws their membership from each affiliate service, normal provision of community services may not be possible.
⑤ To protect members' rights and provide a healthy community service, the Company may include necessary provisions in the Operational Policy or establish separate policies. Members are obligated to comply with these policies. The Company will notify members of the contents of the Operational Policy or separate policies through the Service or community service notices so that members can be aware of them.
Article 15 (Changes and Discontinuation of Services)
① The Company may change Services due to operational or technical needs for smooth Service provision. The Company will announce the details of such changes within the Service. However, in cases where there is an urgent need for changes such as bug fixes, error corrections, or emergency updates, or when the changes are not significant, the Company may announce them afterwards.
② If it becomes difficult for the Company to continue the Service due to significant reasons such as the termination of business, business transfer, division, merger, expiration of the game provision agreement, or a significant deterioration in service revenue, the Company may discontinue the entire Service. In this case, the Company will announce the discontinuation date, reasons, compensation conditions, etc., 30 days prior to the discontinuation date through the game service's initial screen or its linked screen.
③ In the case of Clause 2, the Company will refund paid content in accordance with relevant laws.
Article 16 (Collection of Information, etc.)
① The Company may store and retain chat information (including post messages, DMs, etc., exchanged between users within the Service), and only the Company has possession of this information. The Company may allow a third party to access this information only for the purpose of mediating disputes between members, handling complaints, or maintaining game order if authorized by law.
② When the Company or a third party accesses chat information according to Clause 1, the Company will notify the member in advance of the reason and scope of access. However, if it is necessary to access this information for the investigation, processing, confirmation of prohibited activities under Article 10 Clause 1, or to rectify damages caused by such activities, the Company may notify the member after the fact.
③ For the smooth operation and improvement of the quality of Services, the Company may collect and use information about members' PCs, mobile devices, etc., excluding personal information.
④ For the purpose of Service improvement and targeted service introduction, the Company may request additional information from members. Members can accept or reject such requests, and if the Company makes such a request, it will also notify the member that they can refuse.
Article 17 (Provision of Advertisements)
① The Company may display advertisements within the Service related to the operation of the Service. Additionally, the Company may send advertisements via methods such as email, text services (LMS/SMS), or push notifications to members who have agreed to receive them. Members can refuse to receive such information at any time, and the Company will not send advertising information if the member rejects it.
② Through banners, links, etc., provided within the Service, the Company may connect members to advertisements or services provided by third parties.
③ If members are connected to advertisements or services provided by third parties according to Clause 2, since the services provided in those areas are not within the Company's Service, the Company does not guarantee reliability, stability, etc., and is not responsible for any damages caused to members. However, this exclusion does not apply if the Company intentionally or negligently facilitates the occurrence of damages or fails to take measures to prevent damages.
Article 18 (Copyright)
① The copyright and other intellectual property rights for all content created by the Company within the Service belong to the Company.
② Members must not reproduce, transmit, or use for profit, or allow others to use, information obtained through the use of the Services provided by the Company, including information for which intellectual property rights belong to the Company or its service providers, without prior consent.
③ Members are permitted by the Company to use user-generated content within the Service, including but not limited to direct content such as characters, images, and audio, as well as indirect content like service-related information. This includes communications, images, sounds, and all materials and information (hereinafter referred to as "User Content") uploaded or transmitted by members or other users through the service. The Company is allowed to use the User Content in the following ways and conditions.
1. Use, edit, change format, and other transformations (including publication, reproduction, performance, transmission, distribution, broadcasting, and creating derivative works, etc., without limitations on duration and region) of the User Content.
2. Not engage in selling, renting, or transferring User Content for transactional purposes without prior consent from the user who created the User Content.
④ The Company will not use, without explicit consent, User Content that is not expressed within the Service or unrelated content (referring to posts, etc., in forums that are not substantially related to in-game content). Members can delete such User Content at any time, and the rights and responsibilities of such works belong to the members themselves.
⑤ If the Company determines that a post or registration within the Service made by a member violates the prohibited activities under Article 10, Clause 1, it may delete, move, or reject the registration without prior notice.
⑥ Members whose legal interests are infringed due to information posted on forums operated by the Company can request the removal of such information or the posting of rebuttal content. In this case, the Company will promptly take necessary measures and notify the applicant.
⑦ This Clause remains valid during the Company's operation of the Service and continues to apply even after a membership deletion.
Article 19 (Use of Paid Content)
① Paid content purchased by a member through paid transactions within the Service can be used on the device logged in with the corresponding account. However, temporary members can only use it on the device where the application is downloaded or installed.
② The usage period of paid content provided through paid transactions is as specified at the time of purchase. However, in the event of Service discontinuation under Article 15, Clause 2, the usage period of paid content without a specified duration will be until the announced Service discontinuation date.
③ The exchange of paid content for other content within the Service or the consumption of content (hereinafter referred to as "In-game Currencies") during content usage may be provided through paid transactions or may be provided free of charge as part of the service. In the use of In-game Currencies, those obtained through paid transactions will be prioritized. However, if the Service designates a separate usage priority, this will not apply.
④ The Company may discount or adjust the amount of existing paid content, change the content or composition of paid content, or release new paid content without prior notice. The company is not responsible for damages resulting from adjustments to the usage fee of paid content or changes in the content of paid content.
Article 20 (Restriction of Service Use)
① Members must not engage in actions that violate the obligations under Article 10, and if such actions are taken, the Company may impose restrictions on the member's Service use, take measures such as deleting related information (posts, photos, videos, etc.), and other restrictions based on the following Subclauses. The specific reasons and procedures for the service restrictions on members will be determined in accordance with the Operational Policy of individual games as stipulated in Article 21, Clause 1.
1. Partial Permission Restrictions: Restriction of certain permissions, such as chat and game information reset, for a certain period.
2. Character Use Restriction: Restriction of member character use for a certain period or permanently.
3. Account Use Restriction: Restriction of member account use for a certain period or permanently.
4. Member Use Restriction: Restriction of member's game service use for a certain period or permanently.
② If the service restriction under Clause 1 is justified, the Company is not obligated to compensate for any damages incurred by the member.
③ The Company may suspend the Service use of the account until an investigation is completed for the following Subclauses.
1. A valid report is received indicating that the account has been hacked or stolen.
2. Suspicion of illegal activities, such as the use of illegal programs or engaging in unauthorized activities, such as operating a game character for profit.
3. Other cases where temporary measures are necessary for Service use due to reasons similar to those listed above.
④ After the investigation under Clause 3 is completed, for paid content provided through paid transactions, the Company will extend the member's usage time by the suspended period or compensate with equivalent content. However, this does not apply if the member falls under the reasons listed in Clause 3.
Article 21 (Procedure for Restriction of Use)
① The Company establishes the specific reasons and procedures for the measures to restrict use under Article 20, Clause 1, considering the content, degree, frequency, results, etc., of the violation acts through Operational Policy.
② When the Company takes the use restriction measures specified in Article 20, Clause 1, the following Subclauses shall be notified to the member.
1. Reason for use restriction.
2. Type and duration of use restriction.
3. Method of filing an objection against the use restriction.
Article 22 (Objection to Use Restriction)
① If a member disagrees with the Company's use restriction measures and wishes to raise an objection, the member must submit a written objection including the reasons within 14 days from the date of receiving the notice of the use restriction, using written form, email, or equivalent methods.
② The Company shall respond to the objection raised under Clause 1 in writing, via email, or equivalent methods within 15 days from the date of receiving the objection. However, if the Company finds it difficult to respond within the specified period, it shall notify the member of the reason and the expected processing schedule.
③ If the member's objection is deemed valid by the Company, appropriate measures will be taken accordingly.
Article 23 (Payment of Fees)
① The imposition and payment of purchase fees for content shall generally follow the policies or methods set by mobile carriers, open market operators, etc. Additionally, the limits for each payment method may be granted or adjusted in accordance with the policies established by the Company, open market operators, payment service providers, or government policies.
② In the case of making payment in foreign currency for the purchase fee of content, the actual amount billed may differ from the price displayed in the Service's shop due to exchange rates, fees, etc.
Article 24 (Purchase Withdrawal)
① Members who have entered into a purchase contract with the Company for content may request a purchase withdrawal within 7 days. This period commences on the later of the date specified in the purchase contractor the date the content becomes accessible, with no additional fees or penalties.
② Members cannot go against the Company's intention and request a purchase withdrawal under Clause 1 if they fall under any of the following Subclauses. However, in the case of a purchase contract consisting of divisible content, this restriction does not apply to the remaining part that does not fall under the following Subclauses.
1. Content used or applied immediately upon purchase.
2. Content for which additional benefits have been provided, and those benefits have been used.
3. Content where the act of opening determines its utility or can be considered an act of use.
4. Use of part of the additional content provided at the time of purchase (currencies, points, mileage, items, etc.).
5. Irreversible usage of part of the content sold as a bundled set.
6. Content not directly purchased by the member, such as received as a gift from others.
7. Content partially or completely lost or damaged due to reasons attributable to the member.
8. Other content for which purchase withdrawal is restricted under applicable laws.
③ If it is not possible to request a purchase withdrawal for content where withdrawal is unavailable as per the Subclauses in Clause 2, the Company shall clearly indicate this fact where the member can easily see it, provide a trial version of the content (allow temporary use, provide a trial version, etc.), or provide information about the content to ensure that the member's right to request a purchase withdrawal is not obstructed. If the Company fails to take such measures, the member may request a purchase withdrawal despite the restrictions in Clause 2.
④ Regardless of Clauses 1 and 2, in the event that the content purchased by the member differs from the displayed or advertised content or if the contract fails to be executed as agreed, the member may request a purchase withdrawal within 3 months from the date of purchasing the content or the date when it becomes available, or within 30 days from the date the member became aware of the discrepancy or could have anticipated it.
⑤ If a member wishes to request a purchase withdrawal, the Company may verify the purchase history through the open market operator. Additionally, the Company may contact the member using the information provided by the member to verify the member's legitimate withdrawal reason and request additional evidence.
⑥ If a purchase withdrawal is made according to Clauses 1 through 4, the Company shall promptly collect the member's paid content and refund the fee within 3 business days. In the event of a delay, the Company shall pay interest calculated by multiplying the delay period by the interest rate specified in Article 21-3 of the many acts, including 「Act on Consumer Protection in Electronic Commerce」.
⑦ When a minor enters into a content purchase contract on a mobile device, the Company shall notify that cancellation of the contract is possible without the consent of the legal representative, and if a minor enters into a purchase contract without the consent of the legal representative, the minor or the legal representative may cancel the contract. However, this does not apply if the minor, with the consent of the legal representative, purchases content using property for which the legal representative has set limits or if the minor deceives others into believing that they are of legal age without the consent of the legal representative.
⑧ Whether the parties to the content purchase contract are minors or not is determined based on the information of the payment executor, payment method name, etc., used for the payment. The Company may also request the submission of documents proving that the person is a minor or the legal representative for the purpose of verifying a legitimate cancellation.
Article 25 (Refund of Overpayment)
① In the event of an overpayment, the Company shall refund the overpayment to the member. However, if the overpayment is caused by the member's fault without any intention or negligence on the part of the Company, the actual costs incurred for the refund shall be borne by the member within a reasonable range.
② Payment for content is made according to the payment method provided by the open market operator, and in case of overpayment during the payment process, a refund must be requested from the Company or the open market operator. However, depending on the policies and systems of the open market operator, the Company may request that the open market operator perform the necessary refund procedures.
③ Communication fees (call charges, data call charges, etc.) incurred due to downloading the application or using network Services may be excluded from the refund.
④ The refund process for overpayments will be carried out based on the operating system of the mobile device currently using the Service, following the refund policies of each open market operator or the Company.
⑤ To process the refund of overpayments, the Company may contact the member using the information provided by the member and request the necessary information. The Company will refund within 3 business days from the day it receives the necessary information from the member.
⑥ Despite the provisions of this Article, content acquired at no cost during Service use without going through paid transactions or content provided free of charge by the Company through internal or external affiliated events, etc., is excluded from the refund.
Article 26 (Termination of Contract)
① If a member wishes to terminate the service agreement, the member can apply for account deletion through the Service menu or Customer Support. Upon completion of deletion, all the member's game information (score, characters, items, game currency, etc.) will be permanently deleted and cannot be recovered. Deletion of the application or termination of integration with affiliated services does not constitute the termination of the service contract.
② If a member engages in activities prohibited by the Terms of Service or Operational Policy, and if there are significant reasons that make it impossible to maintain this agreement, the Company may notify the member in advance and suspend the service use or terminate the service agreement after a reasonable period. However, in cases of urgency, the Company may terminate the service agreement immediately without prior notice.
Article 27 (Damage Compensation)
① If the Company or a member causes damage to the other party by violating the Terms of Service, they are responsible for compensating for the damages.
② If the Company enters into a partnership agreement with an individual service provider and provides individual services to members, the individual service provider shall be responsible for damages incurred by members due to the individual service provider's attributable reasons after the member has agreed to the individual service terms and conditions.
Article 28 (Company's Disclaimer)
① The Company is not responsible for providing Services in the event of force majeure or circumstances equivalent to force majeure.
② The Company is not responsible for damages caused by maintenance, replacement, regular inspections, construction, or other reasons equivalent to these related to the service facilities.
③ The Company is not responsible for Service interruptions caused by the member's intentional or negligent actions.
④ The Company is not responsible for the reliability, accuracy, or any other aspects of information or data posted by members in connection with the Service.
⑤ The Company has no obligation to intervene in transactions or disputes between members or between members and third parties mediated through the Service, and is not liable for any damages arising from such transactions or disputes.
⑥ The Company is not responsible for damages incurred by members in connection with the use of free Services or services provided by other business operators. However, this does not apply in cases of the Company's intentional or gross negligence.
⑦ The Company is not responsible for any failure of members to obtain or loss of expected benefits through the use of the Service.
⑧ The Company is not responsible for the loss of a member's game information (experience points, grades, items, game currency, etc.).
⑨ The Company is not responsible for third-party payments resulting from the member's failure to manage password settings on PC and mobile devices or the password settings provided by the open market.
⑩ The Company is not responsible if members are unable to use all or part of the content due to changes in PC and mobile devices, operating system (OS) upgrades or changes, international roaming, or changes in telecommunications carriers.
⑪ The Company is not responsible if members delete content or account information provided by the Company.
⑫ The Company is not responsible for damages incurred by temporary members through the use of the Service.
Article 29 (Notice to Members)
① When the Company notifies members, it may use the member's email address, electronic memo, Service's internal messaging system, text messages (LMS/SMS), or the initial screen of the game service.
② If the Company notifies all members, it may do so by posting for more than 7 days within the game service or by presenting a pop-up screen, etc., in addition to the notification in Clause 1.
Article 30 (Jurisdiction and Governing Law)
This Agreement is governed and interpreted under the laws of the Republic of Korea. In the event of a lawsuit arising between the Company and a member, the court specified by law shall have jurisdiction.
Article 31 (Handling Complaints and Dispute Resolution by Members)
① The Company informs members of ways to express opinions or complaints within the game service or on its connected screens, considering the convenience of members. The Company operates dedicated personnel to handle such opinions or complaints, and the Company's operating hours are as follows:
- Operating Hours: Monday to Friday, 10:00–18:00 (Excluding Saturdays, Sundays, and holidays; based on Korean time)
② If a member's opinion or complaint is objectively recognized as valid, the Company promptly processes it within a reasonable period. However, if an extended period is required for processing, the Company notifies members of the reasons for the delay and the processing schedule within the game service.
③ In the event of a dispute between the Company and a member, if a third-party dispute resolution institution arbitrates, the Company faithfully proves the actions taken against the member and may comply with the arbitration of the dispute resolution institution.
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This policy shall be effective as of November/21/2023.