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These terms of use (these “Terms of Use”) prescribe the basic conditions between users of the Software (“User(s)”) and the Company regarding usage of game software (including services provided under such software and hereinafter “Software”) provided by Aniplex Inc. (the “Company”). If a User does not agree to these Terms of Use, such User may not use the Software.
Article 1 Conditions of use
1. Users must consent to these Terms of Use before using the Software, and must use the Software within the scope stated in these Terms of Use.
2. If a User is under the legal age of majority, such User must obtain consent of a person who has parental authority or a legal guardian before purchasing and using the Software.
Article 2 User’s device
1. In using the Software, Users shall manage his/her electronic device in which the Software is installed (“User’s Device”) at his/her own responsibility, and shall be responsible for any and all acts conducted using the User’s Device.
2. Users shall be liable for any damage due to any inadequate management, error in use, use, and the like by a third party of the User’s Device or any account-related information (including any identification code provided by the Company to Users and any password created by Users for the purpose of transferring the game data, and hereinafter the same), and the Company shall not be liable for any such damage.
3. The Company shall not be liable for any loss of game data retained by Users (meaning data related to text, sound, music, image, video, in-game items, software, programs or other stuff provided to Users in the Software as well as any data and/or information pertaining to the progress of the game in the Software and any and all other situations realized in the Software, and hereinafter the same) or any other disadvantage incurred by Users due to loss of the Users’ Device, any account-related information, and the like by Users.
Article 3 Handling of game data
1. Users shall not have any ownership, intellectual property rights or any other rights in rem in the Software and the game data, and may use the Software and game data, only to the extent permitted in these Terms of Use.
2. The Company may, without providing prior notice to Users, delete, move or otherwise change the game data, in whole or in part, at any time, if:
(1) the content of the game data is in breach of these Terms of Use;
(2) it becomes difficult for the Company to maintain the game data due to any technical reasons such as the data size of the game data being likely to exceed the limit that is separately set forth by the Company;
(3) it necessary for the provision of the Software and the maintenance thereof;
(4) there is a problem in the smooth provision of the Software;
(5) game data is not received within the number of days stated by the Company;
(6) the Company conducts usage control measures of an account in accordance with Article 8; or
(7) the Company otherwise reasonably considers it necessary.
Article 4 Ownership of rights
1. Any and all copyrights and other rights in the Software and game data are owned by the Company or justifiable rightful party.
2. Users may not copy, publish, assign, rent, adapt, or otherwise use the Software and game data by any method unless otherwise permitted by the Copyright Act or other laws or regulations.
3. The license to use the Software and game data granted by the Company to Users shall be non-exclusive.
4. Users shall not be able to sublicense the Software and game data.
Article 5 Burden of costs
Users shall bear any costs for the purchase, installation and maintenance of the User’s Device, as well as telecommunication fees and charges such as packet communication charges and data usage fees, and any and all other costs and expenses necessary for use of the Software.
Article 6 Handling of personal information
1. The Company shall properly handle personal information acquired from Users in accordance with the privacy policy of the Company.
2. If the Company suspends User’s account in accordance with Article 8 or the Company terminates provision of the Software, at the Company’s discretion, the Company may delete all personal information and any other data acquired from Users, and Users shall accept that in advance.
Article 7 Disclaimer
1. The Company provides the Software “as is” and the Company makes no warranty that the Software does not violate any rights of third parties, that there are no defects such as bugs or faults related to securities, or that the Software is complete, reliable, appropriate, reliable, useful, fit for purpose, or compatible with Users’ operating environment, and Users shall use the Software at his/her own responsibility and discretion.
2. The Company shall not be liable for any damage incurred by Users due to any acts of third parties, such as unlawful access to the Software or invasion of computer virus, or telecommunications carrier, electronic power company, or other entities, unless there are reasons attributable to the Company.
3. The Company shall not be liable for any disputes between a User and third parties (including other Users) due to usage of the Software unless there are reasons attributable to the Company.
Article 8 Restriction on use of account
The Company reserves the right to restrict the use of the account, delete or suspend a User’s account in the event of occurrence of any of the following. In addition, the Company shall not be liable for any damage which may be incurred by a User due to such measures.
(1) if a User breaches, or is likely to breach, any of these Terms of Use;
(2) for any reason, the provision of the Software is hindered or interrupted by a User’s act, or there is a likelihood thereof;
(3) if a User is found to be a User whose account was restricted, suspended, or deleted by the Company in the past;
(4) if a User uninstalls the Software without issuing and creating an identification code and password for transferring game data, and such situation is not resolved within the period that the Company deems as appropriate; or
(5) the Company otherwise considers that the usage of the Software is inappropriate.
Article 9 Modification, suspension and termination of the Software
1. The Company may, without providing prior notice to Users, modify the content of the Software, in whole or in part, or suspend or terminate the provision of the Software.
2. The Company may, without providing prior notice to Users, suspend for a temporary or long period of time, or terminate the provision of the Software:
(1) if the Company becomes unable to provide the Software due to any force majeure event, such as a natural disaster like an earthquake, tsunami or flood, or a fire, power failure or other accident, war, riot, disturbance or labor dispute;
(2) if the Company becomes unable to provide the Software due to any periodic or urgent maintenance of computer system or other equipment or infrastructure necessary for the provision of the Software, congestion of network lines, and/or any problem with a network or service provider; or
(3) if the Company considers it necessary to suspend or terminate the provision of the Software for a reason other than those in the preceding two items.
3. The Company shall not be liable for any damage incurred by a User due to the modification, suspension or termination of the Software, unless there are reasons attributable to the Company.
Article 10 Prohibited matters
1. In using the Software, Users must not conduct any acts that constitute, or are likely to constitute, the following:
(1) Any act which is not in compliance with laws and regulations or these Terms of Use;
(2) Any act which is contrary to public order or morals;
(3) Any act of using the Software by stating false information, or any other act of providing or disseminating any untrue information to the Company or a third party in the Software;
(4) Any act of unduly collecting and/or using personal information of another User;
(5) Any act of infringing upon any intellectual property rights, moral rights or any other rights of the Company or a third party;
(6) Any commercial activity using the Software and the information obtained from the Software;
(7) Any act of selling and/or purchasing in cash or any equivalent thereto, or engaging in any exchange transaction involving (without limitation) accounts, items, and game data, whether inside or outside of the Software;
(8) Any agreement of, or other preparatory action for, the sale and/or purchase or the exchange transaction as specified in the preceding item, whether inside or outside of the Software;
(9) Any act to illegally manipulate any result which can be obtained through the use of the Software, whether conducted individually, in collusion with another User, or by making use of the act of another User;
(10) Any act of placing a considerable load to the server or network being used for the operation of the Software;
(11) Any act of unauthorized access or any other act of pretending to be another User;
(12) Any act of willfully providing or disclosing information on the failure of the Software to any third party other than the Company;
(13) Any act of altering and/or damaging, or disassembling, decompiling and/or reverse engineering any programs used for the Software;
(14) Any act of causing damage to or otherwise troubling the Company or a third party;
(15) Any act of preventing the normal provision of the Software;
(16) Any act of damaging the credibility of the Company or the Software;
(17) Any act of providing benefits to an anti-social force or similar cooperative acts with an anti-social force; or
(18) Any other inappropriate acts similar to the preceding acts.
2. In the event that a User conducts any of the acts set forth in the immediately preceding paragraph, the Company may suspend use of the account by the User immediately without giving any notice, and shall not be liable for any damage which may be incurred by the User due to such suspension.
Article 11 Damages
1. If a User breaches any of the provisions of these Terms of Use or causes damage to the Company for reasons attributable to the User, such User shall compensate the Company for that damage incurred by the Company (including reasonable attorney’s fees).
2. If a User incurs any damage for reasons attributable to the Company in connection with the Software, the Company shall compensate the User for that damage, limited to direct and ordinary damage that actually arises. However, the upper limit for the damages amount paid by the Company to the User shall be the amount of the purchase price of the Software received by the User from the Company.
3. The limitation of liability for damages set out in the preceding paragraph shall not apply if the Company is intentionally or grossly negligent.
Article 12 Assignment of rights and obligations, etc.
Users may not assign, change names, or offer as security to any third party, in whole or in part, their status as a User or the rights and obligations concerning the transactions between the Company and the Users under these Terms of Use.
Article 13 Revision of these Terms of Use
The Company may revise these Terms of Use at any time after a notice period considered reasonable by the Company and by notifying Users of the revised Terms of Use, the contents of the revised Terms of Use, and the effective date of the revised Terms of Use in a manner that the Company deems appropriate.
Article 14 Dispute Resolution
1. BINDING ARBITRATION
ANY “DISPUTE” THAT IS NOT RESOLVED THROUGH THE INFORMAL NEGOTIATION PROCESS DESCRIBED BELOW WILL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION. “Dispute” is broadly defined as any disagreement, cause of action, claim, controversy, or proceeding between you, or anyone using your account or acting on your behalf, on the one hand, and the Company and/or any of its current or former subsidiaries or affiliates, including but not limited to Aniplex of America Inc., on the other hand, arising out of or relating to your relationship with the Company or its current or former or its subsidiaries or its affiliates, your use of the Software or these Terms of Use. It is understood and agreed that the Company’s current or former subsidiaries or affiliates shall have the same rights to enforce this Article 14 as the Company. This provision, and the term Dispute, are intended to be given the broadest possible meaning that will be enforced.
2. NOTICE OF DISPUTE
If a Dispute arises, you agree to first give notice to the Company by contacting Aniplex Inc., at 4-5 Rokubancho, Chiyoda-ku, Tokyo 102-8353, Japan, Attn: LEGAL DEPARTMENT prior to initiating any proceedings in arbitration or in court, and to engage in good faith negotiations to attempt to resolve any Dispute for at least 30 days. Your notice must contain the following information: (1) your name, (2) address, (3) the User ID, email address or phone number associated with your account, (4) a brief description of the nature of the complaint, and (5) the resolution sought (together, the “Required Information”). If your notice does not contain all of the Required Information (or an explanation of why you are unable to include any of the Required Information), then the Notice of Dispute shall be without effect, and must be resent before you may bring any arbitration or other legal action against the Company. This requirement is intended to inform the Company that you have a dispute to be resolved. Except as set forth below, notice of dispute and provision of the Required Information is a precondition to filing any arbitration. If the Company does not resolve the complaint within 30 days of receipt of the Notice of Dispute, you shall be entitled to seek relief as stipulated in this arbitration agreement, except that you or the Company may skip this informal negotiation procedure for the Dispute enforcing, protecting, or concerning the validity of intellectual property rights.
3. ARBITRATION INSTRUCTIONS
If you and the Company are unable to resolve your Dispute through the pre-dispute negotiation process, you may then, and only then, initiate an arbitration, by making a written demand to the other for arbitration with the American Arbitration Association ("AAA"). Should the AAA decline to administer the arbitration or otherwise be unable to administer the arbitration for any reason, you agree that the Company shall select an alternative arbitration forum, and that you will agree in writing to administration of the arbitration by the alternative arbitration forum selected by the Company. The arbitration will take place in the English language, before a single arbitrator. It will be administered in keeping with the AAA’s Expedited Procedures of the Commercial Arbitration Rules, and the Supplementary Proceedings for Consumer-Related disputes, when applicable, in effect when the claim is filed ("Rules"), except as those Rules may be amended by these Terms of Use. You may get a copy of the AAA's Rules by contacting AAA at (800) 778-7879 or visiting www.adr.org.
4. ARBITRATION COSTS
The Company agrees to pay all filing, administration, and arbitrator fees, other than the initial filing fee to be paid by you, and if your Dispute is for less than $1,000, the Company shall reimburse you for the filing fee upon written request for reimbursement with documentation of insufficient funds to pay the fee. In the event that you are able to demonstrate that the costs of arbitration would be prohibitive as compared to costs of litigation, the Company will pay as much of the filing fee in connection with the arbitration as the arbitrator deems necessary in order to prevent the arbitration from being cost-prohibitive as compared to the costs of litigation. In all other cases, the Company will each bear the fees and expenses for our respective attorneys, experts, witnesses, and for preparation and presentation of evidence at the arbitration. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the arbitration when appropriate pursuant to the Rules.
5. ARBITRATION VENUE
Unless you and the Company agree differently, the arbitration will take place in the county and state where you live.
For claims under $25,000, the arbitration will not involve any personal appearance by the parties or witnesses but will instead be conducted based solely on written submissions, unless you or the Company request an in-person or virtual hearing, or the arbitrator determines that an in-person or telephone appearance is required. Virtual hearings shall be preferred, unless the arbitrator determines that a party’s right to a fundamentally fair process would be impaired without an in-person hearing. In the case of an in-person hearing, you agree that any Company employee or affiliate who is based outside of the United States and who is participating in the hearing, may participate by telephone or video conference, and his or her physical presence shall not be required.
The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will apply to the Dispute to the extent applicable and the substantive law of the State of New York will govern the Dispute and any questions regarding interpretation of these Terms of Use. The arbitrator’s decision will be binding and final, except for a limited right of appeal under the Federal Arbitration Act.
Any arbitration shall be confidential, and neither party may disclose the existence, content, or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award.
6. ARBITRATION AWARD
The arbitrator will have the power to award declaratory or injunctive relief, whether interim or final, only in favor of the party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim and without affecting other users. Any court with jurisdiction over the parties may enforce the arbitrator’s decision. Nothing in this section will prevent you from seeking public injunctive relief in court separately from arbitration, and any such application will not be deemed incompatible with the agreement to arbitrate or as a waiver of the right to arbitrate your individual claims. You and the Company agree that any proceedings seeking a remedy of public injunctive relief will proceed after the arbitration of all arbitrable Disputes, and will be stayed pending the outcome of the arbitration pursuant to section 3 of the Federal Arbitration Act. If you file a lawsuit in court seeking public injunctive relief before meeting the preconditions of the pre-dispute negotiation process and agreement to arbitrate, you will be waiving your right to seek damages from the Company or its affiliates relating to the relationship governed by these Terms of Use. The arbitrator’s award will be binding and final, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.
7. EXCEPTIONS TO ARBITRATION AGREEMENT
You and the Company each agree that the following causes of action and/or claims for relief are exceptions to the Disputes covered by the arbitration agreement and will be brought in a judicial proceeding in a court of competent jurisdiction (as outlined in this arbitration agreement): (i) any claim or cause of action alleging actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime); or (iii) a request for the remedy of public injunctive relief, where such remedies are permitted and cannot be waived by applicable law. In addition, to the extent your claim or Dispute qualifies under applicable law, you may elect to proceed in small claims court.
8. CLASS ACTION WAIVER
YOU UNDERSTAND AND ACKNOWLEDGE THAT BY AGREEING TO BINDING ARBITRATION, YOU ARE GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ANY DISPUTES IN COURT BEFORE A JUDGE OR JURY. ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS, AND BOTH PARTIES AGREE NOT TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, REPRESENTATIVE ACTION, CONSOLIDATED ACTION, OR PRIVATE ATTORNEY GENERAL ACTION, UNLESS ALL PARTIES INVOLVED IN THE DISPUTE SPECIFICALLY AGREE TO DO SO IN WRITING, EXCEPT AS OTHERWISE DESCRIBED BELOW IN THIS PARAGRAPH AND THIS ARTICLE 14.
Upon motion of one or more interested parties, and after providing all other interested parties an opportunity to be heard, the arbitrator may, at their discretion, coordinate more than one arbitration proceeding initiated under this arbitration agreement, in order to promote efficiency in discovery and to avoid inconsistent legal rulings. In the interest of clarity, any coordination under the preceding sentence will be limited only to currently-pending arbitrations initiated under this arbitration agreement, and the arbitrator may not preside over any form of a representative or class proceeding. All parties will retain the right to request an individualized hearing.
If a court or arbitrator determines, in an action between you and the Company, that this class action waiver is unenforceable, this arbitration agreement will not apply to you. If you opt out of the arbitration agreement as specified below, this class action waiver will not apply to you. Neither you, nor any other user, can be a class representative, class member, or otherwise participate in a class, consolidated or representative proceeding without having complied with the opt-out procedure set forth below.
9. OPT-OUT INSTRUCTIONS
IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION PROVISION AND/OR THE CLASS ACTION WAIVER ABOVE, THEN: (1) YOU MUST NOTIFY THE COMPANY IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU FIRST USE THE SOFTWARE OR AGREE TO THESE TERMS OF USE, WHICHEVER OCCURS FIRST, OR WITHIN 30 DAYS AFTER NOTICE OF A MATERIAL CHANGE TO THESE TERMS OF USE OR THE PRIVACY POLICY (THE “OPT-OUT DEADLINE”); (2) YOUR WRITTEN NOTIFICATION MUST BE MAILED TO ANIPLEX INC, AT 4-5 ROKUBANCHO, CHIYODA-KU, TOKYO, 102-8353 JAPAN, ATTN: LEGAL DEPARTMENT, OR EMAILED TO extrarecord_support@aniplex.co.jp, WITH THE SUBJECT LINE “ARBITRATION OPT-OUT”; AND (3) YOUR WRITTEN NOTIFICATION MUST INCLUDE: (A) YOUR NAME; (B) YOUR ADDRESS; (C) THE DATE YOU FIRST USED THE SOFTWARE OR AGREED TO THESE TERMS OF USE; (D) A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH THE COMPANY THROUGH ARBITRATION AND/OR TO BE BOUND BY THE CLASS ACTION WAIVER; AND (E) YOUR USER ID (The Company needs to have your user ID in order to process a valid opt-out request because the Company does not require you to provide your name, address, email address or other personal identifying information in order to use the Software).
In order to validly terminate the arbitration agreement, the Company must receive your opt out notice no later than 3 days after the Opt-Out Deadline for it to be valid. You agree that you must pursue any claim in arbitration or small claims court if the Company does not receive an opt-out notice from you, or if the Company receives an opt-out notice from you more than 3 days after the Opt-Out Deadline.
10. JURY TRIAL WAIVER
IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO A JURY TRIAL.
11. SEVERABILITY
If any clause within this arbitration agreement (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this section, and the remainder of this arbitration agreement will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable in its entirety, this entire arbitration agreement will be unenforceable, and the Dispute will be decided by a court.
12. MISCELLANEOUS
These Terms of Use are governed by, and construed in accordance with, the laws of California without regard to its conflict of law principles. Any dispute determined not subject to arbitration and not initiated in small claims court will be litigated by either party in a court of competent jurisdiction in either the Superior Court for the State of California in the County of Los Angeles or the United States District Court for the Central District of California.
13. EQUITABLE REMEDIES
Notwithstanding anything contained in these Terms of Use to the contrary, you acknowledge and agree that any violation of or non-compliance with these Terms of Use by you will cause irreparable harm to the Company, for which monetary damages would be inadequate, and you consent to the Company obtaining any injunctive or equitable relief that the Company deems necessary or appropriate in such circumstances. The Company may also take any legal and technical remedies to prevent violation of and/or to enforce these Terms of Use, including, but not limited to, immediate termination of your use of the Software, if the Company believes in its sole discretion that you are violating or intend to violate these Terms of Use. These remedies are in addition to any other remedies the Company may have at law, in equity or under contract.
14. THIRD PARTY BENEFICIARY
You, the Company and the Company's affiliates, including but not limited to Aniplex of America Inc., have rights under this agreement. Subject to the foregoing, no other person or entity shall have third party rights under this agreement other than specifically provided herein.
Article 15 Entire Agreement, Waiver, and Severability
These Terms of Use and the Privacy Policy, each as amended and modified from time to time, together constitute the entire agreement between you and the Company with respect to the Software. The failure of the Company to exercise or enforce any right or provision of these Terms of Use will not constitute a waiver of such right or provision. If any part of these Terms of Use is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible so as to maintain the intent of these Terms of Use, and the other parts will remain in full force and effect.
Last updated: June 1, 2026
Aniplex Inc.
Article 1 Conditions of use
1. Users must consent to these Terms of Use before using the Software, and must use the Software within the scope stated in these Terms of Use.
2. If a User is under the legal age of majority, such User must obtain consent of a person who has parental authority or a legal guardian before purchasing and using the Software.
Article 2 User’s device
1. In using the Software, Users shall manage his/her electronic device in which the Software is installed (“User’s Device”) at his/her own responsibility, and shall be responsible for any and all acts conducted using the User’s Device.
2. Users shall be liable for any damage due to any inadequate management, error in use, use, and the like by a third party of the User’s Device or any account-related information (including any identification code provided by the Company to Users and any password created by Users for the purpose of transferring the game data, and hereinafter the same), and the Company shall not be liable for any such damage.
3. The Company shall not be liable for any loss of game data retained by Users (meaning data related to text, sound, music, image, video, in-game items, software, programs or other stuff provided to Users in the Software as well as any data and/or information pertaining to the progress of the game in the Software and any and all other situations realized in the Software, and hereinafter the same) or any other disadvantage incurred by Users due to loss of the Users’ Device, any account-related information, and the like by Users.
Article 3 Handling of game data
1. Users shall not have any ownership, intellectual property rights or any other rights in rem in the Software and the game data, and may use the Software and game data, only to the extent permitted in these Terms of Use.
2. The Company may, without providing prior notice to Users, delete, move or otherwise change the game data, in whole or in part, at any time, if:
(1) the content of the game data is in breach of these Terms of Use;
(2) it becomes difficult for the Company to maintain the game data due to any technical reasons such as the data size of the game data being likely to exceed the limit that is separately set forth by the Company;
(3) it necessary for the provision of the Software and the maintenance thereof;
(4) there is a problem in the smooth provision of the Software;
(5) game data is not received within the number of days stated by the Company;
(6) the Company conducts usage control measures of an account in accordance with Article 8; or
(7) the Company otherwise reasonably considers it necessary.
Article 4 Ownership of rights
1. Any and all copyrights and other rights in the Software and game data are owned by the Company or justifiable rightful party.
2. Users may not copy, publish, assign, rent, adapt, or otherwise use the Software and game data by any method unless otherwise permitted by the Copyright Act or other laws or regulations.
3. The license to use the Software and game data granted by the Company to Users shall be non-exclusive.
4. Users shall not be able to sublicense the Software and game data.
Article 5 Burden of costs
Users shall bear any costs for the purchase, installation and maintenance of the User’s Device, as well as telecommunication fees and charges such as packet communication charges and data usage fees, and any and all other costs and expenses necessary for use of the Software.
Article 6 Handling of personal information
1. The Company shall properly handle personal information acquired from Users in accordance with the privacy policy of the Company.
2. If the Company suspends User’s account in accordance with Article 8 or the Company terminates provision of the Software, at the Company’s discretion, the Company may delete all personal information and any other data acquired from Users, and Users shall accept that in advance.
Article 7 Disclaimer
1. The Company provides the Software “as is” and the Company makes no warranty that the Software does not violate any rights of third parties, that there are no defects such as bugs or faults related to securities, or that the Software is complete, reliable, appropriate, reliable, useful, fit for purpose, or compatible with Users’ operating environment, and Users shall use the Software at his/her own responsibility and discretion.
2. The Company shall not be liable for any damage incurred by Users due to any acts of third parties, such as unlawful access to the Software or invasion of computer virus, or telecommunications carrier, electronic power company, or other entities, unless there are reasons attributable to the Company.
3. The Company shall not be liable for any disputes between a User and third parties (including other Users) due to usage of the Software unless there are reasons attributable to the Company.
Article 8 Restriction on use of account
The Company reserves the right to restrict the use of the account, delete or suspend a User’s account in the event of occurrence of any of the following. In addition, the Company shall not be liable for any damage which may be incurred by a User due to such measures.
(1) if a User breaches, or is likely to breach, any of these Terms of Use;
(2) for any reason, the provision of the Software is hindered or interrupted by a User’s act, or there is a likelihood thereof;
(3) if a User is found to be a User whose account was restricted, suspended, or deleted by the Company in the past;
(4) if a User uninstalls the Software without issuing and creating an identification code and password for transferring game data, and such situation is not resolved within the period that the Company deems as appropriate; or
(5) the Company otherwise considers that the usage of the Software is inappropriate.
Article 9 Modification, suspension and termination of the Software
1. The Company may, without providing prior notice to Users, modify the content of the Software, in whole or in part, or suspend or terminate the provision of the Software.
2. The Company may, without providing prior notice to Users, suspend for a temporary or long period of time, or terminate the provision of the Software:
(1) if the Company becomes unable to provide the Software due to any force majeure event, such as a natural disaster like an earthquake, tsunami or flood, or a fire, power failure or other accident, war, riot, disturbance or labor dispute;
(2) if the Company becomes unable to provide the Software due to any periodic or urgent maintenance of computer system or other equipment or infrastructure necessary for the provision of the Software, congestion of network lines, and/or any problem with a network or service provider; or
(3) if the Company considers it necessary to suspend or terminate the provision of the Software for a reason other than those in the preceding two items.
3. The Company shall not be liable for any damage incurred by a User due to the modification, suspension or termination of the Software, unless there are reasons attributable to the Company.
Article 10 Prohibited matters
1. In using the Software, Users must not conduct any acts that constitute, or are likely to constitute, the following:
(1) Any act which is not in compliance with laws and regulations or these Terms of Use;
(2) Any act which is contrary to public order or morals;
(3) Any act of using the Software by stating false information, or any other act of providing or disseminating any untrue information to the Company or a third party in the Software;
(4) Any act of unduly collecting and/or using personal information of another User;
(5) Any act of infringing upon any intellectual property rights, moral rights or any other rights of the Company or a third party;
(6) Any commercial activity using the Software and the information obtained from the Software;
(7) Any act of selling and/or purchasing in cash or any equivalent thereto, or engaging in any exchange transaction involving (without limitation) accounts, items, and game data, whether inside or outside of the Software;
(8) Any agreement of, or other preparatory action for, the sale and/or purchase or the exchange transaction as specified in the preceding item, whether inside or outside of the Software;
(9) Any act to illegally manipulate any result which can be obtained through the use of the Software, whether conducted individually, in collusion with another User, or by making use of the act of another User;
(10) Any act of placing a considerable load to the server or network being used for the operation of the Software;
(11) Any act of unauthorized access or any other act of pretending to be another User;
(12) Any act of willfully providing or disclosing information on the failure of the Software to any third party other than the Company;
(13) Any act of altering and/or damaging, or disassembling, decompiling and/or reverse engineering any programs used for the Software;
(14) Any act of causing damage to or otherwise troubling the Company or a third party;
(15) Any act of preventing the normal provision of the Software;
(16) Any act of damaging the credibility of the Company or the Software;
(17) Any act of providing benefits to an anti-social force or similar cooperative acts with an anti-social force; or
(18) Any other inappropriate acts similar to the preceding acts.
2. In the event that a User conducts any of the acts set forth in the immediately preceding paragraph, the Company may suspend use of the account by the User immediately without giving any notice, and shall not be liable for any damage which may be incurred by the User due to such suspension.
Article 11 Damages
1. If a User breaches any of the provisions of these Terms of Use or causes damage to the Company for reasons attributable to the User, such User shall compensate the Company for that damage incurred by the Company (including reasonable attorney’s fees).
2. If a User incurs any damage for reasons attributable to the Company in connection with the Software, the Company shall compensate the User for that damage, limited to direct and ordinary damage that actually arises. However, the upper limit for the damages amount paid by the Company to the User shall be the amount of the purchase price of the Software received by the User from the Company.
3. The limitation of liability for damages set out in the preceding paragraph shall not apply if the Company is intentionally or grossly negligent.
Article 12 Assignment of rights and obligations, etc.
Users may not assign, change names, or offer as security to any third party, in whole or in part, their status as a User or the rights and obligations concerning the transactions between the Company and the Users under these Terms of Use.
Article 13 Revision of these Terms of Use
The Company may revise these Terms of Use at any time after a notice period considered reasonable by the Company and by notifying Users of the revised Terms of Use, the contents of the revised Terms of Use, and the effective date of the revised Terms of Use in a manner that the Company deems appropriate.
Article 14 Dispute Resolution
1. BINDING ARBITRATION
ANY “DISPUTE” THAT IS NOT RESOLVED THROUGH THE INFORMAL NEGOTIATION PROCESS DESCRIBED BELOW WILL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION. “Dispute” is broadly defined as any disagreement, cause of action, claim, controversy, or proceeding between you, or anyone using your account or acting on your behalf, on the one hand, and the Company and/or any of its current or former subsidiaries or affiliates, including but not limited to Aniplex of America Inc., on the other hand, arising out of or relating to your relationship with the Company or its current or former or its subsidiaries or its affiliates, your use of the Software or these Terms of Use. It is understood and agreed that the Company’s current or former subsidiaries or affiliates shall have the same rights to enforce this Article 14 as the Company. This provision, and the term Dispute, are intended to be given the broadest possible meaning that will be enforced.
2. NOTICE OF DISPUTE
If a Dispute arises, you agree to first give notice to the Company by contacting Aniplex Inc., at 4-5 Rokubancho, Chiyoda-ku, Tokyo 102-8353, Japan, Attn: LEGAL DEPARTMENT prior to initiating any proceedings in arbitration or in court, and to engage in good faith negotiations to attempt to resolve any Dispute for at least 30 days. Your notice must contain the following information: (1) your name, (2) address, (3) the User ID, email address or phone number associated with your account, (4) a brief description of the nature of the complaint, and (5) the resolution sought (together, the “Required Information”). If your notice does not contain all of the Required Information (or an explanation of why you are unable to include any of the Required Information), then the Notice of Dispute shall be without effect, and must be resent before you may bring any arbitration or other legal action against the Company. This requirement is intended to inform the Company that you have a dispute to be resolved. Except as set forth below, notice of dispute and provision of the Required Information is a precondition to filing any arbitration. If the Company does not resolve the complaint within 30 days of receipt of the Notice of Dispute, you shall be entitled to seek relief as stipulated in this arbitration agreement, except that you or the Company may skip this informal negotiation procedure for the Dispute enforcing, protecting, or concerning the validity of intellectual property rights.
3. ARBITRATION INSTRUCTIONS
If you and the Company are unable to resolve your Dispute through the pre-dispute negotiation process, you may then, and only then, initiate an arbitration, by making a written demand to the other for arbitration with the American Arbitration Association ("AAA"). Should the AAA decline to administer the arbitration or otherwise be unable to administer the arbitration for any reason, you agree that the Company shall select an alternative arbitration forum, and that you will agree in writing to administration of the arbitration by the alternative arbitration forum selected by the Company. The arbitration will take place in the English language, before a single arbitrator. It will be administered in keeping with the AAA’s Expedited Procedures of the Commercial Arbitration Rules, and the Supplementary Proceedings for Consumer-Related disputes, when applicable, in effect when the claim is filed ("Rules"), except as those Rules may be amended by these Terms of Use. You may get a copy of the AAA's Rules by contacting AAA at (800) 778-7879 or visiting www.adr.org.
4. ARBITRATION COSTS
The Company agrees to pay all filing, administration, and arbitrator fees, other than the initial filing fee to be paid by you, and if your Dispute is for less than $1,000, the Company shall reimburse you for the filing fee upon written request for reimbursement with documentation of insufficient funds to pay the fee. In the event that you are able to demonstrate that the costs of arbitration would be prohibitive as compared to costs of litigation, the Company will pay as much of the filing fee in connection with the arbitration as the arbitrator deems necessary in order to prevent the arbitration from being cost-prohibitive as compared to the costs of litigation. In all other cases, the Company will each bear the fees and expenses for our respective attorneys, experts, witnesses, and for preparation and presentation of evidence at the arbitration. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the arbitration when appropriate pursuant to the Rules.
5. ARBITRATION VENUE
Unless you and the Company agree differently, the arbitration will take place in the county and state where you live.
For claims under $25,000, the arbitration will not involve any personal appearance by the parties or witnesses but will instead be conducted based solely on written submissions, unless you or the Company request an in-person or virtual hearing, or the arbitrator determines that an in-person or telephone appearance is required. Virtual hearings shall be preferred, unless the arbitrator determines that a party’s right to a fundamentally fair process would be impaired without an in-person hearing. In the case of an in-person hearing, you agree that any Company employee or affiliate who is based outside of the United States and who is participating in the hearing, may participate by telephone or video conference, and his or her physical presence shall not be required.
The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will apply to the Dispute to the extent applicable and the substantive law of the State of New York will govern the Dispute and any questions regarding interpretation of these Terms of Use. The arbitrator’s decision will be binding and final, except for a limited right of appeal under the Federal Arbitration Act.
Any arbitration shall be confidential, and neither party may disclose the existence, content, or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award.
6. ARBITRATION AWARD
The arbitrator will have the power to award declaratory or injunctive relief, whether interim or final, only in favor of the party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim and without affecting other users. Any court with jurisdiction over the parties may enforce the arbitrator’s decision. Nothing in this section will prevent you from seeking public injunctive relief in court separately from arbitration, and any such application will not be deemed incompatible with the agreement to arbitrate or as a waiver of the right to arbitrate your individual claims. You and the Company agree that any proceedings seeking a remedy of public injunctive relief will proceed after the arbitration of all arbitrable Disputes, and will be stayed pending the outcome of the arbitration pursuant to section 3 of the Federal Arbitration Act. If you file a lawsuit in court seeking public injunctive relief before meeting the preconditions of the pre-dispute negotiation process and agreement to arbitrate, you will be waiving your right to seek damages from the Company or its affiliates relating to the relationship governed by these Terms of Use. The arbitrator’s award will be binding and final, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.
7. EXCEPTIONS TO ARBITRATION AGREEMENT
You and the Company each agree that the following causes of action and/or claims for relief are exceptions to the Disputes covered by the arbitration agreement and will be brought in a judicial proceeding in a court of competent jurisdiction (as outlined in this arbitration agreement): (i) any claim or cause of action alleging actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime); or (iii) a request for the remedy of public injunctive relief, where such remedies are permitted and cannot be waived by applicable law. In addition, to the extent your claim or Dispute qualifies under applicable law, you may elect to proceed in small claims court.
8. CLASS ACTION WAIVER
YOU UNDERSTAND AND ACKNOWLEDGE THAT BY AGREEING TO BINDING ARBITRATION, YOU ARE GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ANY DISPUTES IN COURT BEFORE A JUDGE OR JURY. ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS, AND BOTH PARTIES AGREE NOT TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, REPRESENTATIVE ACTION, CONSOLIDATED ACTION, OR PRIVATE ATTORNEY GENERAL ACTION, UNLESS ALL PARTIES INVOLVED IN THE DISPUTE SPECIFICALLY AGREE TO DO SO IN WRITING, EXCEPT AS OTHERWISE DESCRIBED BELOW IN THIS PARAGRAPH AND THIS ARTICLE 14.
Upon motion of one or more interested parties, and after providing all other interested parties an opportunity to be heard, the arbitrator may, at their discretion, coordinate more than one arbitration proceeding initiated under this arbitration agreement, in order to promote efficiency in discovery and to avoid inconsistent legal rulings. In the interest of clarity, any coordination under the preceding sentence will be limited only to currently-pending arbitrations initiated under this arbitration agreement, and the arbitrator may not preside over any form of a representative or class proceeding. All parties will retain the right to request an individualized hearing.
If a court or arbitrator determines, in an action between you and the Company, that this class action waiver is unenforceable, this arbitration agreement will not apply to you. If you opt out of the arbitration agreement as specified below, this class action waiver will not apply to you. Neither you, nor any other user, can be a class representative, class member, or otherwise participate in a class, consolidated or representative proceeding without having complied with the opt-out procedure set forth below.
9. OPT-OUT INSTRUCTIONS
IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION PROVISION AND/OR THE CLASS ACTION WAIVER ABOVE, THEN: (1) YOU MUST NOTIFY THE COMPANY IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU FIRST USE THE SOFTWARE OR AGREE TO THESE TERMS OF USE, WHICHEVER OCCURS FIRST, OR WITHIN 30 DAYS AFTER NOTICE OF A MATERIAL CHANGE TO THESE TERMS OF USE OR THE PRIVACY POLICY (THE “OPT-OUT DEADLINE”); (2) YOUR WRITTEN NOTIFICATION MUST BE MAILED TO ANIPLEX INC, AT 4-5 ROKUBANCHO, CHIYODA-KU, TOKYO, 102-8353 JAPAN, ATTN: LEGAL DEPARTMENT, OR EMAILED TO extrarecord_support@aniplex.co.jp, WITH THE SUBJECT LINE “ARBITRATION OPT-OUT”; AND (3) YOUR WRITTEN NOTIFICATION MUST INCLUDE: (A) YOUR NAME; (B) YOUR ADDRESS; (C) THE DATE YOU FIRST USED THE SOFTWARE OR AGREED TO THESE TERMS OF USE; (D) A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH THE COMPANY THROUGH ARBITRATION AND/OR TO BE BOUND BY THE CLASS ACTION WAIVER; AND (E) YOUR USER ID (The Company needs to have your user ID in order to process a valid opt-out request because the Company does not require you to provide your name, address, email address or other personal identifying information in order to use the Software).
In order to validly terminate the arbitration agreement, the Company must receive your opt out notice no later than 3 days after the Opt-Out Deadline for it to be valid. You agree that you must pursue any claim in arbitration or small claims court if the Company does not receive an opt-out notice from you, or if the Company receives an opt-out notice from you more than 3 days after the Opt-Out Deadline.
10. JURY TRIAL WAIVER
IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO A JURY TRIAL.
11. SEVERABILITY
If any clause within this arbitration agreement (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this section, and the remainder of this arbitration agreement will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable in its entirety, this entire arbitration agreement will be unenforceable, and the Dispute will be decided by a court.
12. MISCELLANEOUS
These Terms of Use are governed by, and construed in accordance with, the laws of California without regard to its conflict of law principles. Any dispute determined not subject to arbitration and not initiated in small claims court will be litigated by either party in a court of competent jurisdiction in either the Superior Court for the State of California in the County of Los Angeles or the United States District Court for the Central District of California.
13. EQUITABLE REMEDIES
Notwithstanding anything contained in these Terms of Use to the contrary, you acknowledge and agree that any violation of or non-compliance with these Terms of Use by you will cause irreparable harm to the Company, for which monetary damages would be inadequate, and you consent to the Company obtaining any injunctive or equitable relief that the Company deems necessary or appropriate in such circumstances. The Company may also take any legal and technical remedies to prevent violation of and/or to enforce these Terms of Use, including, but not limited to, immediate termination of your use of the Software, if the Company believes in its sole discretion that you are violating or intend to violate these Terms of Use. These remedies are in addition to any other remedies the Company may have at law, in equity or under contract.
14. THIRD PARTY BENEFICIARY
You, the Company and the Company's affiliates, including but not limited to Aniplex of America Inc., have rights under this agreement. Subject to the foregoing, no other person or entity shall have third party rights under this agreement other than specifically provided herein.
Article 15 Entire Agreement, Waiver, and Severability
These Terms of Use and the Privacy Policy, each as amended and modified from time to time, together constitute the entire agreement between you and the Company with respect to the Software. The failure of the Company to exercise or enforce any right or provision of these Terms of Use will not constitute a waiver of such right or provision. If any part of these Terms of Use is held invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible so as to maintain the intent of these Terms of Use, and the other parts will remain in full force and effect.
Last updated: June 1, 2026
Aniplex Inc.