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9391-0248 Quebec Inc. d/b/a Squido Studio (the “Squido”, “we”, “us”, “our”) respects and upholds individual rights to privacy and the protection of personal information while balancing such rights with our need to process your personal information to manage our business and deliver our services to you. Based on applicable privacy and data protection principles common to Canada and other jurisdictions to which we are subject to, we have developed this privacy policy (the “Policy”) to explain our practices for processing your personal information. This Policy does not apply to our employees’ personal information or any anonymized information.
This Policy describes our practices with respect to how we may collect, use, disclose, retain, dispose and otherwise process (collectively, “process”) your personal information and how you may correct, update and access your personal information that you provide to us as a user of (a) the website operated at www.nomorerainbows.com, and other locations from time to time (the “Website”), (b) the video game titled No More Rainbows and any other applications, programs or other software related thereto (the “Game”), and (c) our related content, products and services we provide through the Website and the Game (collectively with the Website and the Game, but excluding all third party software that may interact therewith, the “Service”). This Policy references the general Terms and Conditions of Service for Squido available at www.nomorerainbows.com/terms, of which this Policy forms an integral part. All capitalized terms not otherwise defined herein have the meaning provided in our Terms and Conditions of Service.
Our Service may contain links to third-party websites, applications, programs, software or Internet resources (“Third-Party Services”) which are provided solely for your convenience and information. When you click on one of those links you are contacting those Third-Party Services. We have no responsibility or liability for, or control over, those Third-Party Services or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those Third-Party Services to learn how they collect and use your personal information.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. By using our Service or otherwise by choosing to provide us with your personal information, you acknowledge and consent to the processing of your personal information by us and our third-party service providers in accordance with this Policy and as may be further identified when the personal information is collected. We are based in Canada but we do use third-party service providers that are located outside of Canada in order to provide you with our Service. As such, when you use our Service, you are transferring your personal information to jurisdictions both inside and outside of Canada and you expressly consent to that transfer. We will use this consent as the legal basis for such data transfer, unless otherwise stated in this Policy.
If you do not consent to the processing of your personal information in accordance with this Policy, please do not access or continue to use any aspect of the Service or otherwise provide any personal information to us.
PERSONAL INFORMATION WE COLLECT
For the purposes of this Policy, “personal information” means any information about an identifiable individual or any information that can be used, either alone or in combination with other information, to identify an individual (for example, an individual’s name, home address, telephone number, and email address), but excludes any information that is exempted by applicable privacy laws.
The types of information we receive and collect depends on how our Service is used. We require certain information to deliver our Service, without which we will not be able to provide the Service. For example, a user must provide a valid email address to create an account to use our Service.
Our Service has optional features which, if used, require us to collect additional information to provide such features. You will be notified of such collection, as appropriate. If you choose not to provide the information needed to use a feature, you will be unable to use the feature.
Directly Collected Personal Information
When you use our Service, we may collect the following personal information from you:
Contact information such as name, email address, mailing address, and phone number;
Location information, such as city, province, state, territory and country;
Payment information such as billing address and credit card details;
Unique identifiers such as username, account number, and password; and
Other information that you post or provide through the Service.
Your personal information may be collected when:
You register for an account with us;
You connect with us through social media;
You use the features of our Service, including posting reviews/comments or sending messages;
You make purchases through the Service;
You interact with us through the Service and otherwise; and
You otherwise use the Service; and
We only collect personal information that we need. We encourage you to not provide us with any personal information beyond what is necessary and as requested by us.
Automatically Collected Personal Information
We, and our third party partners, also automatically collect information about you and any computer or device you use to access the Service, read our emails, or otherwise engage with us. Some of the information we collect, and ways we collect it include:
Usage Data. We collect information about the way you use our Service, for example, how you play our games, your save game data, how you interact with our Service and other users of our Service, the links you click on, how frequently you access the Service, whether you open emails or click the links contained in emails, whether you access the Service from multiple devices, last login time, and other actions you take on the Service. We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. We may also work with third party partners to employ technologies, including the application of statistical modeling tools, which attempt to recognize you across multiple devices.
Collection from Third Parties
We do not knowingly collect personal information from third parties unless you consent or we are otherwise exempted, required or permitted by applicable laws to do so. For example, we may collect your personal information from the following third parties:
Your authorized representative(s);
Organization(s) that you previously provided consent to in respect of their collection of your personal information, such as the operators of Third Party Platforms; and
Public sources in which your personal information is publicly available.
If we collect your personal information from a third party, we will only process that information for the specific purpose for which it was provided to us in accordance with this Policy and the policy under which that information was collected.
Links to Other Sites
To the extent that our Service contains links to other sites, the owners of those sites are responsible for the privacy practices or content of those other sites. We do not endorse and will not be responsible for the privacy practices on third party websites or applications.
Information about Children
Our Service is intended solely for users who are at least 14 years of age. We do not knowingly collect personal information about anyone under the age of 14, and no child under the age of 14 should submit such child’s personal information to use through the Service for any reason and under any circumstances. We may, however, collect personal information about children under the age of 14 from their parent or legal guardian. By providing such information, you confirm that you are the parent or legal guardian of any such children and have the authority to provide such information to us.
If we discover that a child under 14 has provided us with personal information in violation of applicable law, we will delete such information from our systems. If you are a parent or legal guardian and you believe we have collected your child’s personal information in violation of applicable law, please contact us using the contact information provided below.
PURPOSE FOR WHICH PERSONAL INFORMATION IS PROCESSED
We may process your personal information for the following purposes (the “Purposes”):
To verify and authenticate your identity;
To ensure that the Service is optimized for your use and benefit;
To analyze user experience and improve the Service;
To operate, maintain and provide to you the Service and all features and functionality thereof;
To provide you with requested information, process your questions and/or answer your queries;
To communicate with you to provide you services, contacts, materials or recommendations for your needs as identified by you through phone, email, or the Service;
To communicate with you to provide you with information about us (including news releases, newsletters and notices regarding upcoming events);
To solicit feedback from you about your satisfaction and experience with our product and services (including through occasional surveys);
To carry out our obligations arising from any contracts entered into between you and us;
To comply with internal policies and procedures and other legal, accounting, or security requirements; and
To share your personal information with our employees, contractors, consultants, agents and other third party service providers such as application hosting providers, advertising agencies, payment processors or customer service agencies (“Third Party Processors”) who require this information to assist us with establishing, maintaining and managing our relationship with you and optimizing and providing the Service for your use and benefit. Please note that we may change or add Third Party Processors at any time, in our sole discretion, either in Canada, the United States, or elsewhere. We encourage you to reference this Policy from time-to-time, to obtain updated information.
We will only process your personal information for the Purposes for which we intend to process such information. Otherwise, we will not process your personal information without your consent, except where permitted by law.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We may disclose your personal information for the Purposes as described in this Policy in the following ways:
To our employees, contractors, and agents on an as-needed basis;
To our business partners;
To our service providers including application hosting providers, advertising agencies, payment processors and customer service agencies; and
To law enforcement, government or regulatory bodies, or other lawful authorities.
Your personal information that we collect may be processed outside of your jurisdiction but only in relation to the Purposes and in accordance with applicable laws. As a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with other jurisdictions’ applicable laws.
LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
Consent
We will process your personal information only with your knowledge and consent, except where exempted, required or permitted by applicable laws. The form of consent may vary depending on the circumstances and the type of information being requested. Your consent may be express with clear options to say “yes” or “no”, such as by being asked to check a box to indicate your consent, or implied, such as when you provide us with your email address through a form or email seeking information and we use those means to respond to your request. Your consent can also be provided by your authorized representative. Taking into account the sensitivity of your personal information, purposes of collection, and your reasonable expectations, we will obtain the form of consent that is appropriate to the personal information being processed. By using our Service or otherwise by choosing to provide us with your personal information, you acknowledge and consent to the processing of your personal information in accordance with this Policy and as may be further identified when the personal information is collected. When we process your personal information for a new purpose, we will document that new purpose and ask for your consent again.
If you do not consent to the processing of your personal information in accordance with this Policy, please do not access or continue to use any aspect of the Service or otherwise provide any personal information to us.
You may refuse to provide consent or may notify us at any time that you wish to withdraw or change your consent to the processing of your personal information without penalty, subject to legal or contractual restrictions and reasonable notice by: (i) deleting your account with the Service and stopping use of the Service, or (ii) opting out of the use of your personal information by contacting us at info@squidostudio.com. However, if you withdraw or change your consent, we may not be able to provide you with the Service and you may not be able to use certain features or functionality of the Service.
Other Legal Bases
Aside from consent, we may also process your personal information under other legal bases, as permitted by applicable laws.
SECURITY OF PERSONAL INFORMATION
The security of your personal information is important to us. We protect personal information using physical, technological and organizational safeguards. We regularly review our practices to ensure they align with reasonable industry practices appropriate to the level of sensitivity to safeguard personal information against loss or theft, unauthorized access, alteration or disclosure.
However, no method of transmission over the Internet, or method of electronic storage, is completely secure; as such, despite our safeguards and protocols, we cannot fully guarantee the security of your personal information and you should always exercise caution when disclosing personal information over the Internet.
REQUESTS FOR ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
Applicable privacy laws allow, to varying degrees, individuals the right to access or request the correction of errors or omissions in their personal information that is in our custody or under our control. You may request access to and review of your personal information in our possession. However, access may be declined where permitted or required by applicable law. If access cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.
You may request that we correct your personal information in our possession. We reserve the right not to change any personal information if we do not agree that it is inaccurate or outdated, but we will append any alternative text that the individual concerned believes appropriate.
CASL POLICY
We are committed to compliance with Canada’s Anti-Spam Legislation (“CASL”) : https://laws-lois.justice.gc.ca/eng/acts/E-1.6/index.html. Any electronic communication we send to outside parties is protected by a range of business procedures, processes and policies to ensure that such communication is done in compliance with CASL. In our electronic communications with outside parties, we comply with the rules established by CASL and enforced by various Canadian authorities including the Canadian Radio-television and Telecommunications Commission. CASL regulates, and our policies generally apply to, each commercial electronic message (a “CEM”) that we send. A CEM is an electronic message sent to an electronic address that, among its purposes, encourages participation in a commercial activity.
In addition to adopting and updating this Policy, we undertake various transparency initiatives to ensure we comply with CASL, which include:
Consent — we do not send you CEMs without your consent. This consent typically must be “express” (expressly acknowledged by you), but in certain circumstances can be “implied”. In other limited circumstances, consent is not required. We modified or adopted our sign-up, registration and consent forms in order to ensure that your consent is meaningful (i.e. informed and freely given) as required by CASL. When we collect your electronic contact information, you will know the exact purposes behind the collection.
Content — we adopted processes to ensure that our CEMs contain the following requirements prescribed under CASL, which will usually be in the footer of the CEM. We will:
Identify ourselves as the party sending the CEM, and whether we are sending the message on our own behalf or on behalf of someone else;
Provide you with our contact information; and
Set out a clear, working unsubscribe mechanism or preference centre that is easy to use, automatic, and at no cost to you (other than your own cost of connecting to the Internet).
Clarity — we ensured that each aspect of a CEM, including its header, content, or any links or URLs in the CEM) conveys the appropriate information, whether viewed individually or taken as a whole, so that you always know what you are clicking on.
If you receive a CEM from us but believe that you should not have or no longer wish to receive CEMs, we will aim to respect your preferences in a timely manner once you update them through our unsubscribe mechanism. CASL requires us to process unsubscribe requests within 10 business days. If you have any questions or concerns about our unsubscribe options, you may contact us at the address indicated in Section 10 below.
RETENTION OF YOUR PERSONAL INFORMATION
We generally keep personal information for only as long as it is needed to accomplish the purposes for which it was collected, or as otherwise needed to comply with applicable laws, protect our interests, or for authorized or legitimate purposes. When personal information is no longer necessary or relevant for the identified purposes, or is no longer required to be retained by applicable laws, we will take steps to have it deleted, destroyed, erased, aggregated or made anonymous. We use reasonable industry practices to ensure we have adequate controls, schedules and practices for information and records retention and destruction which apply to personal information.
UPDATES OR CHANGES TO THIS POLICY
This Policy was last updated on March 28, 2023. We will occasionally update this Policy and revise the "last updated" date appearing in this paragraph.
If we make any material changes you will receive a notice when you open our Service. Any change to this Policy will apply to existing information, as well as information collected onwards from the date that this Policy is posted or on the date as specified in the notification. We encourage you to periodically review this page for the latest information on our privacy practices to ensure you are aware of any changes. Your continued use of the Service signifies your acceptance of any changes to this Policy.
CONTACT INFORMATION FOR PRIVACY POLICY
You can direct any questions or concerns regarding our compliance with this Policy and our processing of your personal information to our Privacy Officer by emailing privacy@squidostudio.com.
We strive to offer an accessible and simple complaint procedure. We will promptly investigate all complaints received, and if a complaint is justified, we will take the necessary steps to resolve the issue in question.
REQUEST REMOVAL OF ALL PERSONAL DATA
To remove all traces of personal data from our games, services and servers. Please send an email with your demand to privacy@squidostudio.com. Please include your username and/or email associated with the account you wish the information to be deleted, such as your Oculus/Meta email and username or Steam ID. Once we receive the email, please allow up tp 60 days to process your removal of all personal data.
Once your personal data has been cleared, all email conversations relating to each specific demand of removal will also be removed within that 60 days. Data removal also includes but is not limited to in-app purchases you have made.
This Policy describes our practices with respect to how we may collect, use, disclose, retain, dispose and otherwise process (collectively, “process”) your personal information and how you may correct, update and access your personal information that you provide to us as a user of (a) the website operated at www.nomorerainbows.com, and other locations from time to time (the “Website”), (b) the video game titled No More Rainbows and any other applications, programs or other software related thereto (the “Game”), and (c) our related content, products and services we provide through the Website and the Game (collectively with the Website and the Game, but excluding all third party software that may interact therewith, the “Service”). This Policy references the general Terms and Conditions of Service for Squido available at www.nomorerainbows.com/terms, of which this Policy forms an integral part. All capitalized terms not otherwise defined herein have the meaning provided in our Terms and Conditions of Service.
Our Service may contain links to third-party websites, applications, programs, software or Internet resources (“Third-Party Services”) which are provided solely for your convenience and information. When you click on one of those links you are contacting those Third-Party Services. We have no responsibility or liability for, or control over, those Third-Party Services or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those Third-Party Services to learn how they collect and use your personal information.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. By using our Service or otherwise by choosing to provide us with your personal information, you acknowledge and consent to the processing of your personal information by us and our third-party service providers in accordance with this Policy and as may be further identified when the personal information is collected. We are based in Canada but we do use third-party service providers that are located outside of Canada in order to provide you with our Service. As such, when you use our Service, you are transferring your personal information to jurisdictions both inside and outside of Canada and you expressly consent to that transfer. We will use this consent as the legal basis for such data transfer, unless otherwise stated in this Policy.
If you do not consent to the processing of your personal information in accordance with this Policy, please do not access or continue to use any aspect of the Service or otherwise provide any personal information to us.
PERSONAL INFORMATION WE COLLECT
For the purposes of this Policy, “personal information” means any information about an identifiable individual or any information that can be used, either alone or in combination with other information, to identify an individual (for example, an individual’s name, home address, telephone number, and email address), but excludes any information that is exempted by applicable privacy laws.
The types of information we receive and collect depends on how our Service is used. We require certain information to deliver our Service, without which we will not be able to provide the Service. For example, a user must provide a valid email address to create an account to use our Service.
Our Service has optional features which, if used, require us to collect additional information to provide such features. You will be notified of such collection, as appropriate. If you choose not to provide the information needed to use a feature, you will be unable to use the feature.
Directly Collected Personal Information
When you use our Service, we may collect the following personal information from you:
Contact information such as name, email address, mailing address, and phone number;
Location information, such as city, province, state, territory and country;
Payment information such as billing address and credit card details;
Unique identifiers such as username, account number, and password; and
Other information that you post or provide through the Service.
Your personal information may be collected when:
You register for an account with us;
You connect with us through social media;
You use the features of our Service, including posting reviews/comments or sending messages;
You make purchases through the Service;
You interact with us through the Service and otherwise; and
You otherwise use the Service; and
We only collect personal information that we need. We encourage you to not provide us with any personal information beyond what is necessary and as requested by us.
Automatically Collected Personal Information
We, and our third party partners, also automatically collect information about you and any computer or device you use to access the Service, read our emails, or otherwise engage with us. Some of the information we collect, and ways we collect it include:
Usage Data. We collect information about the way you use our Service, for example, how you play our games, your save game data, how you interact with our Service and other users of our Service, the links you click on, how frequently you access the Service, whether you open emails or click the links contained in emails, whether you access the Service from multiple devices, last login time, and other actions you take on the Service. We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service and to understand more about the demographics of our users. We may also work with third party partners to employ technologies, including the application of statistical modeling tools, which attempt to recognize you across multiple devices.
Collection from Third Parties
We do not knowingly collect personal information from third parties unless you consent or we are otherwise exempted, required or permitted by applicable laws to do so. For example, we may collect your personal information from the following third parties:
Your authorized representative(s);
Organization(s) that you previously provided consent to in respect of their collection of your personal information, such as the operators of Third Party Platforms; and
Public sources in which your personal information is publicly available.
If we collect your personal information from a third party, we will only process that information for the specific purpose for which it was provided to us in accordance with this Policy and the policy under which that information was collected.
Links to Other Sites
To the extent that our Service contains links to other sites, the owners of those sites are responsible for the privacy practices or content of those other sites. We do not endorse and will not be responsible for the privacy practices on third party websites or applications.
Information about Children
Our Service is intended solely for users who are at least 14 years of age. We do not knowingly collect personal information about anyone under the age of 14, and no child under the age of 14 should submit such child’s personal information to use through the Service for any reason and under any circumstances. We may, however, collect personal information about children under the age of 14 from their parent or legal guardian. By providing such information, you confirm that you are the parent or legal guardian of any such children and have the authority to provide such information to us.
If we discover that a child under 14 has provided us with personal information in violation of applicable law, we will delete such information from our systems. If you are a parent or legal guardian and you believe we have collected your child’s personal information in violation of applicable law, please contact us using the contact information provided below.
PURPOSE FOR WHICH PERSONAL INFORMATION IS PROCESSED
We may process your personal information for the following purposes (the “Purposes”):
To verify and authenticate your identity;
To ensure that the Service is optimized for your use and benefit;
To analyze user experience and improve the Service;
To operate, maintain and provide to you the Service and all features and functionality thereof;
To provide you with requested information, process your questions and/or answer your queries;
To communicate with you to provide you services, contacts, materials or recommendations for your needs as identified by you through phone, email, or the Service;
To communicate with you to provide you with information about us (including news releases, newsletters and notices regarding upcoming events);
To solicit feedback from you about your satisfaction and experience with our product and services (including through occasional surveys);
To carry out our obligations arising from any contracts entered into between you and us;
To comply with internal policies and procedures and other legal, accounting, or security requirements; and
To share your personal information with our employees, contractors, consultants, agents and other third party service providers such as application hosting providers, advertising agencies, payment processors or customer service agencies (“Third Party Processors”) who require this information to assist us with establishing, maintaining and managing our relationship with you and optimizing and providing the Service for your use and benefit. Please note that we may change or add Third Party Processors at any time, in our sole discretion, either in Canada, the United States, or elsewhere. We encourage you to reference this Policy from time-to-time, to obtain updated information.
We will only process your personal information for the Purposes for which we intend to process such information. Otherwise, we will not process your personal information without your consent, except where permitted by law.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We may disclose your personal information for the Purposes as described in this Policy in the following ways:
To our employees, contractors, and agents on an as-needed basis;
To our business partners;
To our service providers including application hosting providers, advertising agencies, payment processors and customer service agencies; and
To law enforcement, government or regulatory bodies, or other lawful authorities.
Your personal information that we collect may be processed outside of your jurisdiction but only in relation to the Purposes and in accordance with applicable laws. As a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with other jurisdictions’ applicable laws.
LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
Consent
We will process your personal information only with your knowledge and consent, except where exempted, required or permitted by applicable laws. The form of consent may vary depending on the circumstances and the type of information being requested. Your consent may be express with clear options to say “yes” or “no”, such as by being asked to check a box to indicate your consent, or implied, such as when you provide us with your email address through a form or email seeking information and we use those means to respond to your request. Your consent can also be provided by your authorized representative. Taking into account the sensitivity of your personal information, purposes of collection, and your reasonable expectations, we will obtain the form of consent that is appropriate to the personal information being processed. By using our Service or otherwise by choosing to provide us with your personal information, you acknowledge and consent to the processing of your personal information in accordance with this Policy and as may be further identified when the personal information is collected. When we process your personal information for a new purpose, we will document that new purpose and ask for your consent again.
If you do not consent to the processing of your personal information in accordance with this Policy, please do not access or continue to use any aspect of the Service or otherwise provide any personal information to us.
You may refuse to provide consent or may notify us at any time that you wish to withdraw or change your consent to the processing of your personal information without penalty, subject to legal or contractual restrictions and reasonable notice by: (i) deleting your account with the Service and stopping use of the Service, or (ii) opting out of the use of your personal information by contacting us at info@squidostudio.com. However, if you withdraw or change your consent, we may not be able to provide you with the Service and you may not be able to use certain features or functionality of the Service.
Other Legal Bases
Aside from consent, we may also process your personal information under other legal bases, as permitted by applicable laws.
SECURITY OF PERSONAL INFORMATION
The security of your personal information is important to us. We protect personal information using physical, technological and organizational safeguards. We regularly review our practices to ensure they align with reasonable industry practices appropriate to the level of sensitivity to safeguard personal information against loss or theft, unauthorized access, alteration or disclosure.
However, no method of transmission over the Internet, or method of electronic storage, is completely secure; as such, despite our safeguards and protocols, we cannot fully guarantee the security of your personal information and you should always exercise caution when disclosing personal information over the Internet.
REQUESTS FOR ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
Applicable privacy laws allow, to varying degrees, individuals the right to access or request the correction of errors or omissions in their personal information that is in our custody or under our control. You may request access to and review of your personal information in our possession. However, access may be declined where permitted or required by applicable law. If access cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.
You may request that we correct your personal information in our possession. We reserve the right not to change any personal information if we do not agree that it is inaccurate or outdated, but we will append any alternative text that the individual concerned believes appropriate.
CASL POLICY
We are committed to compliance with Canada’s Anti-Spam Legislation (“CASL”) : https://laws-lois.justice.gc.ca/eng/acts/E-1.6/index.html. Any electronic communication we send to outside parties is protected by a range of business procedures, processes and policies to ensure that such communication is done in compliance with CASL. In our electronic communications with outside parties, we comply with the rules established by CASL and enforced by various Canadian authorities including the Canadian Radio-television and Telecommunications Commission. CASL regulates, and our policies generally apply to, each commercial electronic message (a “CEM”) that we send. A CEM is an electronic message sent to an electronic address that, among its purposes, encourages participation in a commercial activity.
In addition to adopting and updating this Policy, we undertake various transparency initiatives to ensure we comply with CASL, which include:
Consent — we do not send you CEMs without your consent. This consent typically must be “express” (expressly acknowledged by you), but in certain circumstances can be “implied”. In other limited circumstances, consent is not required. We modified or adopted our sign-up, registration and consent forms in order to ensure that your consent is meaningful (i.e. informed and freely given) as required by CASL. When we collect your electronic contact information, you will know the exact purposes behind the collection.
Content — we adopted processes to ensure that our CEMs contain the following requirements prescribed under CASL, which will usually be in the footer of the CEM. We will:
Identify ourselves as the party sending the CEM, and whether we are sending the message on our own behalf or on behalf of someone else;
Provide you with our contact information; and
Set out a clear, working unsubscribe mechanism or preference centre that is easy to use, automatic, and at no cost to you (other than your own cost of connecting to the Internet).
Clarity — we ensured that each aspect of a CEM, including its header, content, or any links or URLs in the CEM) conveys the appropriate information, whether viewed individually or taken as a whole, so that you always know what you are clicking on.
If you receive a CEM from us but believe that you should not have or no longer wish to receive CEMs, we will aim to respect your preferences in a timely manner once you update them through our unsubscribe mechanism. CASL requires us to process unsubscribe requests within 10 business days. If you have any questions or concerns about our unsubscribe options, you may contact us at the address indicated in Section 10 below.
RETENTION OF YOUR PERSONAL INFORMATION
We generally keep personal information for only as long as it is needed to accomplish the purposes for which it was collected, or as otherwise needed to comply with applicable laws, protect our interests, or for authorized or legitimate purposes. When personal information is no longer necessary or relevant for the identified purposes, or is no longer required to be retained by applicable laws, we will take steps to have it deleted, destroyed, erased, aggregated or made anonymous. We use reasonable industry practices to ensure we have adequate controls, schedules and practices for information and records retention and destruction which apply to personal information.
UPDATES OR CHANGES TO THIS POLICY
This Policy was last updated on March 28, 2023. We will occasionally update this Policy and revise the "last updated" date appearing in this paragraph.
If we make any material changes you will receive a notice when you open our Service. Any change to this Policy will apply to existing information, as well as information collected onwards from the date that this Policy is posted or on the date as specified in the notification. We encourage you to periodically review this page for the latest information on our privacy practices to ensure you are aware of any changes. Your continued use of the Service signifies your acceptance of any changes to this Policy.
CONTACT INFORMATION FOR PRIVACY POLICY
You can direct any questions or concerns regarding our compliance with this Policy and our processing of your personal information to our Privacy Officer by emailing privacy@squidostudio.com.
We strive to offer an accessible and simple complaint procedure. We will promptly investigate all complaints received, and if a complaint is justified, we will take the necessary steps to resolve the issue in question.
REQUEST REMOVAL OF ALL PERSONAL DATA
To remove all traces of personal data from our games, services and servers. Please send an email with your demand to privacy@squidostudio.com. Please include your username and/or email associated with the account you wish the information to be deleted, such as your Oculus/Meta email and username or Steam ID. Once we receive the email, please allow up tp 60 days to process your removal of all personal data.
Once your personal data has been cleared, all email conversations relating to each specific demand of removal will also be removed within that 60 days. Data removal also includes but is not limited to in-app purchases you have made.