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LIONGAMES TERMS OF SERVICE
1. GENERALS
A. [PURPOSE]
These terms of service ("ToS") governed by LionGames Co., Ltd. (hereinafter referred to as "LionGames" or "Company") are conditioned to determine the rights, obligations, responsibilities, and other necessary matters of the company and game service users alike.
B. [DEFINITIONS]
1. "Company" refers to a business operator that provides game services.
2. "Game service user" ("User" / "Player") refers to a person in use of games and other services provided by the company.
3. "Game Service" refers to games and all services related to the games provided digitally
4. "Content" refers to all games and network services, applications, in-game/free commodities, and game (virtual) items provided by the company digitally.
5. "Account" refers to the STEAM™ account of Valve Corporation, through which the "Company" can identify the 'user' and refers to the identification code linked to the game service.
6. "Device" refers to devices that can download, install, and use content, such as PCs, smartphones, mobile phone information terminals (PDAs), tablets, tablet PCs, portable game consoles, and other types of game consoles.
Terms not defined in this section are subject to applicable laws and general business practices.
C. [COMPANY INFORMATION]
The company must describe the following matters for the game user for easy recognition.
1. Company name: LionGames Co.,Ltd.
2. Game title: SOULWORKER
3. Representative: Seong Joon Yoon
4. Address (ENG): 13F, JS Tower, 6, Teheranro 79-gil, Gangnam-gu, Seoul, Republic of Korea
5. Website (ENG): http://www.liongames.co.kr/Front/?lang=eng
6. E-mail contact: help@liongames.co.kr
D. [LEGAL REPRESENTATIVE]
1. When a minor signs up as a user (e.g., game log-in or character creation), "there is an assumption of consent from a legal guardian/representative.''. Additionally, the same assumption is put in place for purchases. However, if a minor has not obtained said consent, the company is not responsible for any reimbursements.
2. SERVICE AGREEMENT
A. [CONTENTS OF THE AGREEMENT]
1. After the user activates the company's game service, it is interpreted that the agreement of both parties has been concluded in accordance with these terms of service.
. The following are extensions of the aforementioned agreement.
(1) Advertising or promoting for the game service
(2) Rate cards and game management rules for paid game systems
(3) If there is any unclear part in this agreement's provisions, it will be interpreted in favor of the user.
(4). The user holds the right to terminate the agreement by written request within 7 days of signing; the user holds no accountability to provide a reason or to bear any costs that may occur.
B. [AGREEMENT AND GAMES SERVICE CHANGES]
1. If these terms of service are updated, the company shall notify the changed matters to users in advance.
2. The user must stop using the company's game service if they do not agree to the new or changed content. If the user continues to use the company's game service within 15 days from the date of notification in paragraph 1 of this article, it shall be deemed to continue to use the game service in accordance with the changes.
The user must terminate the use of the company's game services if not in agreement with updated terms. If the user continues the use of the service within 15 days of the date of the notification mentioned in paragraph 1 of this article, agreement of updated terms is assumed in accordance to the changes.
C. [GAME SERVICE]
1. The user must use and pay for the game through Valve Corporation's STEAM™'s service in accordance with these terms of service.
2. The company shall have the computing equipment necessary for the Internet and shall bear expenses for 'Internet Access' and 'Telephone Charges,' etc., for the game service users.
3. The way of calculating the fee for the company's game service is as follows.
□ Free charge game
□ Time-system
■ Other commission systems (Purchase in-game items after purchase of virtual game currency required for gameplay)
1) If the company provides games points, products, or other services for which the users need to pay additional fees (e.g., virtual game currency, etc.) via its game service (e.g., in-game cash shop, online store, etc.), the company must specify the information of the product and service on the official website, log-in page, or purchase window screen.
2) In the case of adjusting the fee rates, the company must notify the changes to the users 30 days before the reserved change date on the official website, game log-in page, or purchase window screen. The company also must notify the changes through the user's information at the time of sign-in.
3) In case of adjusting fee rates, the new fee rate will be charged from the effective adjustment date. In addition, if the new fee rate is higher than the existing, the user must calculate the game points or game cash paid under the existing rate.
4) The user comprehends and agrees to use game services through the company's official server. In addition, the refund policy does not apply; it is not attributable to the company.
5) The user comprehends and agrees that the free game currency for marketing provided by the company is free bonus points. If the free bonus points are obtained at the time of charging cash, the refund can be created and calculated limited to non-used commodities. The game money obtained through charging is used first for in-game cash, and the actual refund amount calculates according to the configured system. If free points are obtained at the time of purchase, reimbursements may be calculated with limits to non-used commodities. Game money obtained through purchase is primarily used for in-game cash; reimbursement is calculated according to the configured system
4. The company must specify the following items on the official website, game log-in page, purchase page, or game kit packaging.
1) In accordance with Regulations for Management of Game Software Ratings, the deliberation level of the game must be indicated, along with indications of restricted and appropriate age group rankings
2) Minimum software and hardware requirements to use the game service
3) Free or paid information in the case of providing security devices
4) If the company provides a probability product or event for a fee, the company has the autonomy to separately specify the event product or details, rewards, and winning information if necessary. If the company writes the probability information, the company must describe the phrase, [This product is a probability product; purchase or participation in the event does not guarantee unconditional possession of a specific product.]
5. When providing game services to users, the company may provide other additional services, including the services specified in these terms of service.
6. To use the game service, the user may require installation of a program for gameplay, patch, update, etc., such as a client (hereinafter referred to as "program"). Additional programs and software (hereinafter referred to as "additional program") may be necessary for 'smooth operation of gameplay. The capacity and type of programs to be installed may differ depending on the content of the service provided, and this is guided through the official channel for each service. Each program can be deleted by selecting 'Control Panel> Add/Remove Programs'.
7. The company provides the game service for a set period according to the company's business policy. However, game service may be suspended in times of:
1) Regular checkups for maintenance, inspection, replacement, and stabilization of information and communication facilities such as server computers and game service bugs, resolutions, and improvements.
2) Responding to damage caused by electronic infringement accidents such as hacking, communication accidents, and game service disturbances through abuse of game services.
3) Application of laws that prohibit in-game services for a specific time or manner.
4) .Uncontrollable situations such as natural disasters, emergencies, power outages, failure of service facilities, or congestion of service use.
5) Change in the company's business, such as deteriorating game service revenue due to the company's division, merger, business transfer, business abolition or loss of game service rights, etc.
8. The company may test stability of the game (hereinafter referred to ask "test service" prior to its official service. The company may select a limited number of users for said test and may require additional agreements to be signed in which its procedures will be clarified through the process.
9. During the test service period, the company may change, modify, add, or delete game data in order to stabilize the service and achieve the goal of the test; the company is not be obligated to restore this. Additionally, any fraction of game money and character information may be deleted by the company once the test service is terminated.
D. [MEMBERSHIP REGULATIONS AND LEGAL PROVISIONS COMPILANCE]
When the user utilizes the company's game service, it means that the user agrees to and is willing to comply with these terms of service and related laws. If the user utilizes the system out of the legitimate service area, the user must agree to and comply with local laws and Internet practices.
5. [PLAYER'S RESPONSIBILITIES AND DUTIES]
1. As an actual player of Valve Corporation's STEAM™ account, the player must accurately provide the necessary information to use this game service.
2. If the player submits false information to apply, the company cannot claim the player's rights concerning these terms of service and may cancel or terminate the agreement with no reimbursements.
3. . The company and its employees (including customer service personnel and GM's) cannot gain access to the players' passwords; players are responsible for the security of their own accounts and are solely responsible for all actions linked to their accounts.
4. The player agrees not to transfer or lend their account and password to others.
5. If the player's password or account is stolen, the player must immediately notify the company and Valve Corporation's STEAM™. The company is not responsible for illegal use from external persons or any impairment resulting therefrom.
6. The player agrees to the following terms for the use of the game service.
1) The player does not use the company's game service for private commercial activities.
2) The player agrees to comply with the regulations related to international use and etiquette of the Internet.
3) The player agrees to comply with game or service management regulations when using the company's game service.
4) The player comprehends intellectual property rights and agrees to prohibit the posting of unauthorized text, photos, or files that infringe on intellectual property rights or other rights.
7. The company shall, in principle, approve the use of the service when there is no business or technical problem with respect to the player's registration request. However, the company may refuse to approve the request or stop using the game service in the following cases.
1) In case the player's information requested by the company is insufficient
2) In case of attempting to use the service through an abnormal or indirect method in a region that the company is not officially serving.
3) In case of using the service to do an act prohibited by relevant laws and regulations
4) In case of hindering the well-being and order of society or the customs of beauty
5) In case of using the game service to pursue illegal use and seek profit
6) In case of applying for use over the number of accounts allowed by the company
7) In other cases where it is interpreted as the inappropriate use
8. The user is prohibited from the following actions in relation to the use the company's services.
1) Using another player's information to use the game service at the time of sign-in and enter false information
2) Through unusual methods or services not provided by the company, proceeding actions such as disposal (transfer, sale) or gift of game data (accounts, characters, game items, any type of in-game commodities) for a fee, or as objects of rights (security provision, rental, etc.)
3) Impersonating the company's employees, service operators (GMs), and other relevant parties
4) Posting the content provided by the company after arbitrarily changing it without the company's approval
5) Stealing others' information such as purchasing paid content by illegally looting others' account/credit information or illegally using others' ID and password
6) Distributing others' personal information by unauthorized collecting, saving, and posting
7) The act of producing, distributing, using, or advertising unauthorized computer programs, devices, or devices about the company's services
8) Deliberate use and transmission of information (computer programs) for which transmission or post is prohibited by law, viruses, computer codes, files, programs, etc. designed for the purpose of disrupting or destroying the normal operation of computer software, hardware, or telecommunication equipment, posting, disseminating, etc.
9) Adding or inserting other programs to the game service, hacking or reversely designing/engineering the server, leaking or changing source codes or data to build an unauthorized server
10) Using the game service without the company's approval for profits, politics, elections, etc.
11) Acts to cheat/deceive others to gain profits or to damage others by using the game services
12) Reproduction, distribution, promotion, or commercial use of the game services without the company's approval
13) Unfairly acquiring game items, commodities, or virtual currencies by exploiting game service bugs
14) Violating the intellectual property rights or portrait rights of the company or others
15) The act of inflicting damage to the reputation of others within the game service environment
16) Other acts that violate relevant laws and regulations or are contrary to good manners and other social norms
9. Depending on the content and reason for the player's violation of obligations, the use of the game service may be restricted as follows.
1) Membership Restriction: Restricting membership of game services temporarily or permanently.
2) Account Restriction: Restricting use of accounts of game services temporarily or permanently.
3) Character Restriction: Restricting use of characters within game services temporarily or permanently.
4) Partial Restriction of Account: Partial restriction of use of accounts of game services temporarily or permanently. (e.g., community post writing, etc.)
5) Partial Restriction of Character: Partial restriction of use of characters within game services temporarily or permanently. (e.g., chat, etc.)
10. The company may suspend the player's account until the investigation on the issues falling under each of the following items is completed.
1) In case of legitimate report requisition of account theft or hacking.
2) In case of reasonable suspicion of using illegal program players, bot accounts, etc.
3) In case of reasonable suspicion of an attempt to disturb the game environment by using an in-game bug or abuse of the system.
4) In other cases where provisional measures for the account are required for reasons similar to the above
E. [ACCOUNT AND PASSWORD]
1. The user can only utilize the account and password obtained through STEAM ™ of Valve Corporation. The user is responsible for account and password management, and the company is not responsible for damages arising from the user's negligence or letting others use them.
2. The password mentioned in paragraph 1 can be changed through STEAM™ of Valve Corporation, and the company's employees (including customer service personnel and GMs) cannot inquire the user's password. The company keeps the user's account and electronic records for 30 days after the agreement termination.
3. If the agreement terminates for reasons attributable to the user, all of the user's electronic records may be used despite paragraph 2 of this article.
4. If the period specified in paragraph 2 of this article has expired, but the user does not apply for renewal, the company may delete the account and all data associated with the account if no special provisions exist in the law.
7. [NOTIFICATION AND HANDLING OF ILLEGAL USE]
1. The user comprehends and agrees that the company may provide relevant information including, but not limited to, "Game Records," "Connected Records," "Accounting Records," and other relevant information for investigation purposes based on police requests.
2. If a 3rd party discovers that the account or password has been used illegally, it will be immediately notified to relevant parties, and the company must confirm the history. After confirmation, the company may suspend the account's use, and the account or password may be changed through the user having the right access and administrators. The company immediately limits the rights of 3rd parties to use this game service and related processing methods in the game management rules.
3. From the moment game access is temporarily restricted, the company immediately notifies the 3rd party in the preceding paragraph so that the explanation can be provided through other channels agreed upon by both parties, such as website announcements, direct messages, e-mails, and pop-up notifications. If the third party fails to provide an explanation within seven days of receiving the notification, the company shall notify the third party of improper transfer of the game records. If a reply is not possible, other equivalent compensation ways (including returns, deducting saved mileage but no other limits) agreed upon by both parties will be made at the time of receiving a reply. Access restriction on the 3rd party will be released at the time of receiving a reply. However, even if the company provides free security devices (e.g., anti-theft card, mobile phone lock, etc.) and the user does not use them (or there is another reason attributable to the user), the company is not responsible for any countermeasure or compensation.
4. If the 3rd party mentioned in paragraph 1 of this article does not agree to the company's processing in the preceding paragraph, the user may personally handle matters through the Korean judicial institutions according to the reporting procedure.
5. If the company restricts the use rights of the user or the 3rd party according to Paragraph 1 of this article, the company does not charge any fees to the users or the 3rd party during the limited use period.
6. If a false report damages the company or another innocent user, the user calling the case is responsible for all legal liabilities.
8. [PRESERVING GAME RECORDS]
1. The company's game record preservation period is at least 30 days, and the accounting records retention period is five years.
2. The user must apply either in writing, online, or firsthand at the company's service channel to view the user's game history and submit personal information-related documents that match the identity verification for confirmation. If an inquiry fee applies to this, the user is responsible for bearing it. After completion of all business procedures, the personal information collected is not separately stored and immediately destroyed.
3. If the user requests a receipt, the company shall provide the requested information to the user in a storage unit, writing form, or by e-mail within seven days.
4. All electronic records of the game belong to the company, and the company must maintain the completeness of the users' electronic records.
5. The user agrees that the game is not used for commercial purposes, and if this causes damage to a 3rd party, all legal responsibility lies with the user calling the case.
9. [PRIVACY]
1. The company does its best to protect users' personal information and handles its protection following relevant laws and regulations.
2. The company is not responsible for the leakage of the users' personal information due to reasons attributable to the user.
10. [SERVICE QUALITY]
1. Game service hours are 24 hours a year (00:00-24:00) in principle.
2. Even if the game service usage time is set as a rule in Paragraph 1 of this article, the company may not provide game service for a certain period in the following circumstances, and there is no obligation to provide game service during this period.
1) Situations necessary for warranty inspection, replacement, and regular maintenance of information and communication devices such as server or game service operation
2) Situations where actions must be taken against unpredictable circumstances such as electronic infringement of hackers, communication errors, service equipment failure, and abnormality of the user's game use.
3) Situations where the provision of services must be prohibited by a specific time or frequency limit under applicable laws, government, and company policies
4) Situations where normal game service cannot be provided due to uncontrollable forces such as natural disasters, abnormal circumstances, wars, and infectious diseases
5) Situations where there is a significant change in the company's business such as deteriorating game service revenue due to the company's division, merger, business transfer, business abolition, etc.
3. In the case of Paragraph 2, Item 1 of this Article, the company may periodically suspend the service, and in this case, the company must give notice in advance.
4. The user comprehends and agrees that if the company terminates the agreement due to the company's game service suspension, it will be notified on the official website, game log-in page, or STEAM™ page 30 days before the scheduled termination or removal of the service.
11. [RESPONSIBILITY]
1. The company maintains its computer system when providing services under the provisions of these terms of service and complies with the security that can reasonably be expected from the current technical or professional standards.
2. The company must counteract as soon as possible with reasonable measures if the computer system or electronic record is damaged or operates abnormally.
3. If the company violates the preceding paragraph 2 or damages the user due to a loophole in the game program, etc., the company will be liable for the damages. However, if the company can prove no negligence, the liability can be alleviated. The user agrees that if the company's server overloads and the electronic record cannot be stored, or a similar situation arises, the server must be rebooted to restore the game to its original state.
4. If the company's computing system occurs in the circumstances mentioned in paragraph 2 of this article, the company will not charge a fee to the user until repair completion and operation normalization.
5. If the user suffers damage due to a bug/issue in the game program, the company shall be liable for the user's damage. However, if the company proves no negligence, the liability for compensation can be alleviated.
6. All the company's commodities or services, such as virtual equipment and electromagnetic records, are owned by the company or the related rights entity. Additionally, the company shall maintain the integrity of the users' related electromagnetic records.
7. The company cannot support handling disputes between the user and a 3rd party due to account sharing and consignment of point distribution by others.
8. The player agrees that the company may not provide subsequent processing for products or services such as virtual equipment, etc., if the deadline has expired or conditions are met.
12. [GAME MANAGEMENT]
1. To regulate the way the game is played favorably, the company establishes reasonable and fair game management rules, and the users must comply with the rules notified by the company.
2. Changes in-game management rules follow the procedure in Article 15.
3. Game management rules are void if any of the following circumstances exist:
(1) Violation of terms of this agreement
(2) The act of depriving or limiting the user's contractual rights. However, this does not apply if the company has handled violations in accordance with Article 13 (VIOLATIONS MANAGEMENT).
13. [VIOLATIONS MANAGEMENT]
1Unless otherwise specified in this agreement, if the user violates game management regulations, the company must inform the user through the official website, game log-in page, or STEAM™ page. Additionally, the company shall also inform through the log-in information of that user. (This is not restricted to mobile phones or e-mail.)
2. The user comprehends and agrees to the following: If the user violates the game management regulations, the company can apply a sanction to the user for a certain period of time. The company may restrict the user's rights to use the game services depending on the regulations and severity of the situation. If the user repeatedly violates the game management regulations for the same reason, the company may restrict the user's rights to use the game promptly in accordance with the game management regulations.
Sanctions are enforced in accordance with the operation policy below.
https://steamcommunity.com/app/1377580/discussions/1/3120409925872905079/
3. The company may suspend the user's game authority according to the game management regulations.
4. Except for a reason for agreement termination, the company's disposition by the company according to the game management regulations does not affect the user's rights under the agreement.
14. [RIGHT OF APPEAL]
1. If the user is dissatisfied with the company's various services, such as connection quality, game management, and cost calculation, or is dissatisfied with the company's disposition in accordance with the game management regulations, the user can object. Appeals are submitted to the customer center, and the company will respond within a certain period after receipt.
2. The company's customer service reception system can provide 24-hour service, and the customer service operates only during business hours announced on the official website.
3. If the user reports a complaint that affects the use of plug-ins by a 3rd party or other fairness of the game, the company will handle it in accordance with paragraph 1.
15. [AGREEMENT CHANGES]
1. If the company revises these terms of service, the company informs the user through the website, the game log-in page, or the homepage of the commercial page. In addition, the company must notify the user according to the communication information of the log-in. The user comprehends and agrees on frequent information input at the time of registration. If the company does not notify any changes in advance to the user, the user bears all risks and losses.
2. If the company does not make notices according to the preceding paragraph, the agreement change will be invalid.
3. If the user does not object within 15 days of the arrival of the initial notification, the agreement conductor will continue to provide the game service according to the agreement change.
16. [WITHDRAWAL AND REFUND]
1. The user reserves the right to terminate agreements with the company at any time.
2. If the user has not logged in for more than one year to use the game service, the company may notify the user that they must log-in within 15 days from the date confirmed through a separate notice and in-game mailbox. The user's account will be expired (in 16 days) if they do not log-in to use the game service within, and accordingly, the company may directly terminate this agreement.
3. If the user falls under any of the following reasons, the company may terminate this agreement immediately after notifying the user according to the user's log-in communication data.
1) Using a system or tool to maliciously attack or destroy a business operator's computer system
2) Violating the normal settings of plug-in programs, virus programs, game programs' loopholes, and game settings, or using other fair and reasonable methods
3) Purchasing in-game points or commodities through impersonation, fraud, or other ploys.
4) Violating game management rules more than three times for the same reason and notified according to the 2nd notice of Article 13, but no change in play activities
5) Any illegal activity discovered by law enforcement authorities
4. The user can withdraw the agreement and apply for a refund according to the prescribed rules.
5. Upon agreement termination, the user applies for a refund in accordance with Valve Corporation's STEAM ™'s refund policy.
6. If this agreement is terminated early due to the company's overall business suspension, etc., related matters will be handled in accordance with Article 10.
17. [GENERAL PROVISIONS]
1. The user comprehends and agrees that this agreement and all regulations are governed by the laws of the Republic of Korea.
2. This agreement covers all disputes, and both parties have jurisdiction over the courts in accordance with the procedures set forth in law in the event of a dispute
This Operation Policy is effective on May 13th, 2021
1. GENERALS
A. [PURPOSE]
These terms of service ("ToS") governed by LionGames Co., Ltd. (hereinafter referred to as "LionGames" or "Company") are conditioned to determine the rights, obligations, responsibilities, and other necessary matters of the company and game service users alike.
B. [DEFINITIONS]
1. "Company" refers to a business operator that provides game services.
2. "Game service user" ("User" / "Player") refers to a person in use of games and other services provided by the company.
3. "Game Service" refers to games and all services related to the games provided digitally
4. "Content" refers to all games and network services, applications, in-game/free commodities, and game (virtual) items provided by the company digitally.
5. "Account" refers to the STEAM™ account of Valve Corporation, through which the "Company" can identify the 'user' and refers to the identification code linked to the game service.
6. "Device" refers to devices that can download, install, and use content, such as PCs, smartphones, mobile phone information terminals (PDAs), tablets, tablet PCs, portable game consoles, and other types of game consoles.
Terms not defined in this section are subject to applicable laws and general business practices.
C. [COMPANY INFORMATION]
The company must describe the following matters for the game user for easy recognition.
1. Company name: LionGames Co.,Ltd.
2. Game title: SOULWORKER
3. Representative: Seong Joon Yoon
4. Address (ENG): 13F, JS Tower, 6, Teheranro 79-gil, Gangnam-gu, Seoul, Republic of Korea
5. Website (ENG): http://www.liongames.co.kr/Front/?lang=eng
6. E-mail contact: help@liongames.co.kr
D. [LEGAL REPRESENTATIVE]
1. When a minor signs up as a user (e.g., game log-in or character creation), "there is an assumption of consent from a legal guardian/representative.''. Additionally, the same assumption is put in place for purchases. However, if a minor has not obtained said consent, the company is not responsible for any reimbursements.
2. SERVICE AGREEMENT
A. [CONTENTS OF THE AGREEMENT]
1. After the user activates the company's game service, it is interpreted that the agreement of both parties has been concluded in accordance with these terms of service.
. The following are extensions of the aforementioned agreement.
(1) Advertising or promoting for the game service
(2) Rate cards and game management rules for paid game systems
(3) If there is any unclear part in this agreement's provisions, it will be interpreted in favor of the user.
(4). The user holds the right to terminate the agreement by written request within 7 days of signing; the user holds no accountability to provide a reason or to bear any costs that may occur.
B. [AGREEMENT AND GAMES SERVICE CHANGES]
1. If these terms of service are updated, the company shall notify the changed matters to users in advance.
2. The user must stop using the company's game service if they do not agree to the new or changed content. If the user continues to use the company's game service within 15 days from the date of notification in paragraph 1 of this article, it shall be deemed to continue to use the game service in accordance with the changes.
The user must terminate the use of the company's game services if not in agreement with updated terms. If the user continues the use of the service within 15 days of the date of the notification mentioned in paragraph 1 of this article, agreement of updated terms is assumed in accordance to the changes.
C. [GAME SERVICE]
1. The user must use and pay for the game through Valve Corporation's STEAM™'s service in accordance with these terms of service.
2. The company shall have the computing equipment necessary for the Internet and shall bear expenses for 'Internet Access' and 'Telephone Charges,' etc., for the game service users.
3. The way of calculating the fee for the company's game service is as follows.
□ Free charge game
□ Time-system
■ Other commission systems (Purchase in-game items after purchase of virtual game currency required for gameplay)
1) If the company provides games points, products, or other services for which the users need to pay additional fees (e.g., virtual game currency, etc.) via its game service (e.g., in-game cash shop, online store, etc.), the company must specify the information of the product and service on the official website, log-in page, or purchase window screen.
2) In the case of adjusting the fee rates, the company must notify the changes to the users 30 days before the reserved change date on the official website, game log-in page, or purchase window screen. The company also must notify the changes through the user's information at the time of sign-in.
3) In case of adjusting fee rates, the new fee rate will be charged from the effective adjustment date. In addition, if the new fee rate is higher than the existing, the user must calculate the game points or game cash paid under the existing rate.
4) The user comprehends and agrees to use game services through the company's official server. In addition, the refund policy does not apply; it is not attributable to the company.
5) The user comprehends and agrees that the free game currency for marketing provided by the company is free bonus points. If the free bonus points are obtained at the time of charging cash, the refund can be created and calculated limited to non-used commodities. The game money obtained through charging is used first for in-game cash, and the actual refund amount calculates according to the configured system. If free points are obtained at the time of purchase, reimbursements may be calculated with limits to non-used commodities. Game money obtained through purchase is primarily used for in-game cash; reimbursement is calculated according to the configured system
4. The company must specify the following items on the official website, game log-in page, purchase page, or game kit packaging.
1) In accordance with Regulations for Management of Game Software Ratings, the deliberation level of the game must be indicated, along with indications of restricted and appropriate age group rankings
2) Minimum software and hardware requirements to use the game service
3) Free or paid information in the case of providing security devices
4) If the company provides a probability product or event for a fee, the company has the autonomy to separately specify the event product or details, rewards, and winning information if necessary. If the company writes the probability information, the company must describe the phrase, [This product is a probability product; purchase or participation in the event does not guarantee unconditional possession of a specific product.]
5. When providing game services to users, the company may provide other additional services, including the services specified in these terms of service.
6. To use the game service, the user may require installation of a program for gameplay, patch, update, etc., such as a client (hereinafter referred to as "program"). Additional programs and software (hereinafter referred to as "additional program") may be necessary for 'smooth operation of gameplay. The capacity and type of programs to be installed may differ depending on the content of the service provided, and this is guided through the official channel for each service. Each program can be deleted by selecting 'Control Panel> Add/Remove Programs'.
7. The company provides the game service for a set period according to the company's business policy. However, game service may be suspended in times of:
1) Regular checkups for maintenance, inspection, replacement, and stabilization of information and communication facilities such as server computers and game service bugs, resolutions, and improvements.
2) Responding to damage caused by electronic infringement accidents such as hacking, communication accidents, and game service disturbances through abuse of game services.
3) Application of laws that prohibit in-game services for a specific time or manner.
4) .Uncontrollable situations such as natural disasters, emergencies, power outages, failure of service facilities, or congestion of service use.
5) Change in the company's business, such as deteriorating game service revenue due to the company's division, merger, business transfer, business abolition or loss of game service rights, etc.
8. The company may test stability of the game (hereinafter referred to ask "test service" prior to its official service. The company may select a limited number of users for said test and may require additional agreements to be signed in which its procedures will be clarified through the process.
9. During the test service period, the company may change, modify, add, or delete game data in order to stabilize the service and achieve the goal of the test; the company is not be obligated to restore this. Additionally, any fraction of game money and character information may be deleted by the company once the test service is terminated.
D. [MEMBERSHIP REGULATIONS AND LEGAL PROVISIONS COMPILANCE]
When the user utilizes the company's game service, it means that the user agrees to and is willing to comply with these terms of service and related laws. If the user utilizes the system out of the legitimate service area, the user must agree to and comply with local laws and Internet practices.
5. [PLAYER'S RESPONSIBILITIES AND DUTIES]
1. As an actual player of Valve Corporation's STEAM™ account, the player must accurately provide the necessary information to use this game service.
2. If the player submits false information to apply, the company cannot claim the player's rights concerning these terms of service and may cancel or terminate the agreement with no reimbursements.
3. . The company and its employees (including customer service personnel and GM's) cannot gain access to the players' passwords; players are responsible for the security of their own accounts and are solely responsible for all actions linked to their accounts.
4. The player agrees not to transfer or lend their account and password to others.
5. If the player's password or account is stolen, the player must immediately notify the company and Valve Corporation's STEAM™. The company is not responsible for illegal use from external persons or any impairment resulting therefrom.
6. The player agrees to the following terms for the use of the game service.
1) The player does not use the company's game service for private commercial activities.
2) The player agrees to comply with the regulations related to international use and etiquette of the Internet.
3) The player agrees to comply with game or service management regulations when using the company's game service.
4) The player comprehends intellectual property rights and agrees to prohibit the posting of unauthorized text, photos, or files that infringe on intellectual property rights or other rights.
7. The company shall, in principle, approve the use of the service when there is no business or technical problem with respect to the player's registration request. However, the company may refuse to approve the request or stop using the game service in the following cases.
1) In case the player's information requested by the company is insufficient
2) In case of attempting to use the service through an abnormal or indirect method in a region that the company is not officially serving.
3) In case of using the service to do an act prohibited by relevant laws and regulations
4) In case of hindering the well-being and order of society or the customs of beauty
5) In case of using the game service to pursue illegal use and seek profit
6) In case of applying for use over the number of accounts allowed by the company
7) In other cases where it is interpreted as the inappropriate use
8. The user is prohibited from the following actions in relation to the use the company's services.
1) Using another player's information to use the game service at the time of sign-in and enter false information
2) Through unusual methods or services not provided by the company, proceeding actions such as disposal (transfer, sale) or gift of game data (accounts, characters, game items, any type of in-game commodities) for a fee, or as objects of rights (security provision, rental, etc.)
3) Impersonating the company's employees, service operators (GMs), and other relevant parties
4) Posting the content provided by the company after arbitrarily changing it without the company's approval
5) Stealing others' information such as purchasing paid content by illegally looting others' account/credit information or illegally using others' ID and password
6) Distributing others' personal information by unauthorized collecting, saving, and posting
7) The act of producing, distributing, using, or advertising unauthorized computer programs, devices, or devices about the company's services
8) Deliberate use and transmission of information (computer programs) for which transmission or post is prohibited by law, viruses, computer codes, files, programs, etc. designed for the purpose of disrupting or destroying the normal operation of computer software, hardware, or telecommunication equipment, posting, disseminating, etc.
9) Adding or inserting other programs to the game service, hacking or reversely designing/engineering the server, leaking or changing source codes or data to build an unauthorized server
10) Using the game service without the company's approval for profits, politics, elections, etc.
11) Acts to cheat/deceive others to gain profits or to damage others by using the game services
12) Reproduction, distribution, promotion, or commercial use of the game services without the company's approval
13) Unfairly acquiring game items, commodities, or virtual currencies by exploiting game service bugs
14) Violating the intellectual property rights or portrait rights of the company or others
15) The act of inflicting damage to the reputation of others within the game service environment
16) Other acts that violate relevant laws and regulations or are contrary to good manners and other social norms
9. Depending on the content and reason for the player's violation of obligations, the use of the game service may be restricted as follows.
1) Membership Restriction: Restricting membership of game services temporarily or permanently.
2) Account Restriction: Restricting use of accounts of game services temporarily or permanently.
3) Character Restriction: Restricting use of characters within game services temporarily or permanently.
4) Partial Restriction of Account: Partial restriction of use of accounts of game services temporarily or permanently. (e.g., community post writing, etc.)
5) Partial Restriction of Character: Partial restriction of use of characters within game services temporarily or permanently. (e.g., chat, etc.)
10. The company may suspend the player's account until the investigation on the issues falling under each of the following items is completed.
1) In case of legitimate report requisition of account theft or hacking.
2) In case of reasonable suspicion of using illegal program players, bot accounts, etc.
3) In case of reasonable suspicion of an attempt to disturb the game environment by using an in-game bug or abuse of the system.
4) In other cases where provisional measures for the account are required for reasons similar to the above
E. [ACCOUNT AND PASSWORD]
1. The user can only utilize the account and password obtained through STEAM ™ of Valve Corporation. The user is responsible for account and password management, and the company is not responsible for damages arising from the user's negligence or letting others use them.
2. The password mentioned in paragraph 1 can be changed through STEAM™ of Valve Corporation, and the company's employees (including customer service personnel and GMs) cannot inquire the user's password. The company keeps the user's account and electronic records for 30 days after the agreement termination.
3. If the agreement terminates for reasons attributable to the user, all of the user's electronic records may be used despite paragraph 2 of this article.
4. If the period specified in paragraph 2 of this article has expired, but the user does not apply for renewal, the company may delete the account and all data associated with the account if no special provisions exist in the law.
7. [NOTIFICATION AND HANDLING OF ILLEGAL USE]
1. The user comprehends and agrees that the company may provide relevant information including, but not limited to, "Game Records," "Connected Records," "Accounting Records," and other relevant information for investigation purposes based on police requests.
2. If a 3rd party discovers that the account or password has been used illegally, it will be immediately notified to relevant parties, and the company must confirm the history. After confirmation, the company may suspend the account's use, and the account or password may be changed through the user having the right access and administrators. The company immediately limits the rights of 3rd parties to use this game service and related processing methods in the game management rules.
3. From the moment game access is temporarily restricted, the company immediately notifies the 3rd party in the preceding paragraph so that the explanation can be provided through other channels agreed upon by both parties, such as website announcements, direct messages, e-mails, and pop-up notifications. If the third party fails to provide an explanation within seven days of receiving the notification, the company shall notify the third party of improper transfer of the game records. If a reply is not possible, other equivalent compensation ways (including returns, deducting saved mileage but no other limits) agreed upon by both parties will be made at the time of receiving a reply. Access restriction on the 3rd party will be released at the time of receiving a reply. However, even if the company provides free security devices (e.g., anti-theft card, mobile phone lock, etc.) and the user does not use them (or there is another reason attributable to the user), the company is not responsible for any countermeasure or compensation.
4. If the 3rd party mentioned in paragraph 1 of this article does not agree to the company's processing in the preceding paragraph, the user may personally handle matters through the Korean judicial institutions according to the reporting procedure.
5. If the company restricts the use rights of the user or the 3rd party according to Paragraph 1 of this article, the company does not charge any fees to the users or the 3rd party during the limited use period.
6. If a false report damages the company or another innocent user, the user calling the case is responsible for all legal liabilities.
8. [PRESERVING GAME RECORDS]
1. The company's game record preservation period is at least 30 days, and the accounting records retention period is five years.
2. The user must apply either in writing, online, or firsthand at the company's service channel to view the user's game history and submit personal information-related documents that match the identity verification for confirmation. If an inquiry fee applies to this, the user is responsible for bearing it. After completion of all business procedures, the personal information collected is not separately stored and immediately destroyed.
3. If the user requests a receipt, the company shall provide the requested information to the user in a storage unit, writing form, or by e-mail within seven days.
4. All electronic records of the game belong to the company, and the company must maintain the completeness of the users' electronic records.
5. The user agrees that the game is not used for commercial purposes, and if this causes damage to a 3rd party, all legal responsibility lies with the user calling the case.
9. [PRIVACY]
1. The company does its best to protect users' personal information and handles its protection following relevant laws and regulations.
2. The company is not responsible for the leakage of the users' personal information due to reasons attributable to the user.
10. [SERVICE QUALITY]
1. Game service hours are 24 hours a year (00:00-24:00) in principle.
2. Even if the game service usage time is set as a rule in Paragraph 1 of this article, the company may not provide game service for a certain period in the following circumstances, and there is no obligation to provide game service during this period.
1) Situations necessary for warranty inspection, replacement, and regular maintenance of information and communication devices such as server or game service operation
2) Situations where actions must be taken against unpredictable circumstances such as electronic infringement of hackers, communication errors, service equipment failure, and abnormality of the user's game use.
3) Situations where the provision of services must be prohibited by a specific time or frequency limit under applicable laws, government, and company policies
4) Situations where normal game service cannot be provided due to uncontrollable forces such as natural disasters, abnormal circumstances, wars, and infectious diseases
5) Situations where there is a significant change in the company's business such as deteriorating game service revenue due to the company's division, merger, business transfer, business abolition, etc.
3. In the case of Paragraph 2, Item 1 of this Article, the company may periodically suspend the service, and in this case, the company must give notice in advance.
4. The user comprehends and agrees that if the company terminates the agreement due to the company's game service suspension, it will be notified on the official website, game log-in page, or STEAM™ page 30 days before the scheduled termination or removal of the service.
11. [RESPONSIBILITY]
1. The company maintains its computer system when providing services under the provisions of these terms of service and complies with the security that can reasonably be expected from the current technical or professional standards.
2. The company must counteract as soon as possible with reasonable measures if the computer system or electronic record is damaged or operates abnormally.
3. If the company violates the preceding paragraph 2 or damages the user due to a loophole in the game program, etc., the company will be liable for the damages. However, if the company can prove no negligence, the liability can be alleviated. The user agrees that if the company's server overloads and the electronic record cannot be stored, or a similar situation arises, the server must be rebooted to restore the game to its original state.
4. If the company's computing system occurs in the circumstances mentioned in paragraph 2 of this article, the company will not charge a fee to the user until repair completion and operation normalization.
5. If the user suffers damage due to a bug/issue in the game program, the company shall be liable for the user's damage. However, if the company proves no negligence, the liability for compensation can be alleviated.
6. All the company's commodities or services, such as virtual equipment and electromagnetic records, are owned by the company or the related rights entity. Additionally, the company shall maintain the integrity of the users' related electromagnetic records.
7. The company cannot support handling disputes between the user and a 3rd party due to account sharing and consignment of point distribution by others.
8. The player agrees that the company may not provide subsequent processing for products or services such as virtual equipment, etc., if the deadline has expired or conditions are met.
12. [GAME MANAGEMENT]
1. To regulate the way the game is played favorably, the company establishes reasonable and fair game management rules, and the users must comply with the rules notified by the company.
2. Changes in-game management rules follow the procedure in Article 15.
3. Game management rules are void if any of the following circumstances exist:
(1) Violation of terms of this agreement
(2) The act of depriving or limiting the user's contractual rights. However, this does not apply if the company has handled violations in accordance with Article 13 (VIOLATIONS MANAGEMENT).
13. [VIOLATIONS MANAGEMENT]
1Unless otherwise specified in this agreement, if the user violates game management regulations, the company must inform the user through the official website, game log-in page, or STEAM™ page. Additionally, the company shall also inform through the log-in information of that user. (This is not restricted to mobile phones or e-mail.)
2. The user comprehends and agrees to the following: If the user violates the game management regulations, the company can apply a sanction to the user for a certain period of time. The company may restrict the user's rights to use the game services depending on the regulations and severity of the situation. If the user repeatedly violates the game management regulations for the same reason, the company may restrict the user's rights to use the game promptly in accordance with the game management regulations.
Sanctions are enforced in accordance with the operation policy below.
https://steamcommunity.com/app/1377580/discussions/1/3120409925872905079/
3. The company may suspend the user's game authority according to the game management regulations.
4. Except for a reason for agreement termination, the company's disposition by the company according to the game management regulations does not affect the user's rights under the agreement.
14. [RIGHT OF APPEAL]
1. If the user is dissatisfied with the company's various services, such as connection quality, game management, and cost calculation, or is dissatisfied with the company's disposition in accordance with the game management regulations, the user can object. Appeals are submitted to the customer center, and the company will respond within a certain period after receipt.
2. The company's customer service reception system can provide 24-hour service, and the customer service operates only during business hours announced on the official website.
3. If the user reports a complaint that affects the use of plug-ins by a 3rd party or other fairness of the game, the company will handle it in accordance with paragraph 1.
15. [AGREEMENT CHANGES]
1. If the company revises these terms of service, the company informs the user through the website, the game log-in page, or the homepage of the commercial page. In addition, the company must notify the user according to the communication information of the log-in. The user comprehends and agrees on frequent information input at the time of registration. If the company does not notify any changes in advance to the user, the user bears all risks and losses.
2. If the company does not make notices according to the preceding paragraph, the agreement change will be invalid.
3. If the user does not object within 15 days of the arrival of the initial notification, the agreement conductor will continue to provide the game service according to the agreement change.
16. [WITHDRAWAL AND REFUND]
1. The user reserves the right to terminate agreements with the company at any time.
2. If the user has not logged in for more than one year to use the game service, the company may notify the user that they must log-in within 15 days from the date confirmed through a separate notice and in-game mailbox. The user's account will be expired (in 16 days) if they do not log-in to use the game service within, and accordingly, the company may directly terminate this agreement.
3. If the user falls under any of the following reasons, the company may terminate this agreement immediately after notifying the user according to the user's log-in communication data.
1) Using a system or tool to maliciously attack or destroy a business operator's computer system
2) Violating the normal settings of plug-in programs, virus programs, game programs' loopholes, and game settings, or using other fair and reasonable methods
3) Purchasing in-game points or commodities through impersonation, fraud, or other ploys.
4) Violating game management rules more than three times for the same reason and notified according to the 2nd notice of Article 13, but no change in play activities
5) Any illegal activity discovered by law enforcement authorities
4. The user can withdraw the agreement and apply for a refund according to the prescribed rules.
5. Upon agreement termination, the user applies for a refund in accordance with Valve Corporation's STEAM ™'s refund policy.
6. If this agreement is terminated early due to the company's overall business suspension, etc., related matters will be handled in accordance with Article 10.
17. [GENERAL PROVISIONS]
1. The user comprehends and agrees that this agreement and all regulations are governed by the laws of the Republic of Korea.
2. This agreement covers all disputes, and both parties have jurisdiction over the courts in accordance with the procedures set forth in law in the event of a dispute
This Operation Policy is effective on May 13th, 2021