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HOPE Studio
USER AGREEMENT
This Agreement governs your access and use of software products offered by HOPE Media & Entertainment Corp. ("HOPE", “we”, “us”), and related updates, upgrades and features as well as online and mobile services, features, content, forum and websites (including but not limited to official website, facebook fan club) offered by HOPE (collectively as "HOPE Services").
BY USING HOPE SERVICES, YOU ARE DEEMED TO HAVE READ THIS AGREEMENT CAREFULLY AND AGREED TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT DOWNLOAD OR USE HOPE SERVICES.
We reserves the right, at its discretion, to change, modify, add or remove any portion of these terms, its Privacy Policy and other relevant policies developed by us (collectively as “Policies”)at any time by posting the amended terms on the HOPE Services. You will be deemed to have accepted such changes by continuing to use the Service. If at any point you do not agree to any portion of the then-current version of Policies, rules or codes of conduct relating to your use of HOPE Services, you must immediately stop using HOPE Services.
If you are a minor (depending on the applicable laws where you are currently located), you should confirm that your parent(s) or legal guardian has read, understood and agreed to the terms of this Agreement and its subsequent changes before you use HOPE Services. When you start to use HOPE Services, we assume that your parent(s) or legal guardian has read, understood and agreed to the terms of this Agreement and its subsequent changes.
1. Account
Before accessing or using the Service, including browsing any HOPE website or accessing a game, you may be required to directly register an account or register an account with certain third party social media or social networking services (“SNS”), such as Facebook or Google+(hereinafter referred to as "your Account") to access and use HOPE Services. You agree and understand all the information you provide, as required for registering your Account, should be truthful, current, complete and accurate, and if you register through a SNS, we will obtain your personal information you have provided to the SNS.
You are solely responsible for any activity that occurs in your Account and maintaining the confidentiality of your password and account. You agree to promptly notify HOPE of any unauthorized use of your Account and modify your Account login information. We will not be responsible for any loss or damage resulting from your failure to keep your Account safe and secure.
2. Grant of License.
HOPE grants you a non-exclusive, non-transferable, non-sublicensable, revocable and limited license to access and use HOPE Services for your own non-commercial entertainment purposes. You agree not to use HOPE Services for any other purpose.
3. Restrictions on Use.
The following restrictions apply to the use of HOPE Services:
You shall not create an Account or access the Service if you are under the age of 13, even if there is no such provision in the laws of your country. You shall restrict use by minors, and you will deny access to children under the age of 13. You accept full responsibility for any unauthorized use of the Service by minors. You are responsible for any use of your credit card or other payment instrument by minors.
You shall not (or attempt to) purchase, sell, rent or give away your Account, create an Account using a false identity or information, or on behalf of someone other than yourself; You shall not use the Service if you have previously been removed by HOPE, or previously been banned from playing any HOPE game.
You shall use your Account only for non-commercial purposes; You shall not use the Service to advertise, or solicit, or transmit any commercial advertisements, including chain letters, junk or spam e-mail or repetitive or misleading messages to anyone.
You shall not (or attempt to) purchase, sell, rent or give away your Account.
You shall not transfer or attempt to transfer any Virtual Money and/or Virtual Goods (defined below) to anyone else.
You shall not in any way use HOPE Services if your Account have previously been removed, suspended, or terminated by HOPE, or previously been banned from playing any HOPE game.
You shall not use HOPE Services to advertise, or solicit, or transmit any commercial advertisements, including chain letters, junk or spam e-mail or repetitive or misleading messages to anyone.
You shall not modify, disrupt, attack, or interfere with or otherwise adversely affect HOPE Services, or HOPE’s servers, networks or systems.
You shall not act in a manner that may negatively affect other users' experience when using HOPE Services or playing HOPE 's games, including but not limited to cheating, using bots, win trading, manipulating rankings or scores, taking advantage of errors in HOPE Services.
You shall not circumvent, deactivate or otherwise interfere with any technological measure, software protection mechanisms or security related feature of HOPE Services.
You shall not reverse engineer, decompile, disassemble, decode, decipher or otherwise attempt to derive the source code from any HOPE Services.
You shall not use HOPE Services in violation of any applicable law or regulation.
You shall not do any other uses of HOPE Services that we have reasonable grounds to believe it is inappropriate.
4. Termination and Account Removal
You may terminate this Agreement and remove your Account at any time and for any reason by contact us with HOPE_service@HOPE.com.tw informing HOPE that you wish to this Agreement and remove your Account.
You understand and agree that if you terminate this Agreement and remover your Account, or if we terminate this Agreement and remove your Account in accordance with these terms, you may lose access to any data previously associated with your Account (including, without limitation, your user name, persona data, your game progress, the level or score you have reached in using HOPE Services and any Virtual Money or Virtual Goods (defined below) associated with your Account).We reserves the right to remove any account that has been inactive for 180 days.
Were serves the right to stop offering and/or supporting HOPE Services or a particular game or part of HOPE Services at any time, at which point your license to use HOPE Services or a part thereof will be automatically terminated. In such event, HOPE shall not be required to provide refunds, benefits or other compensation to users in connection with such discontinued Service.
5. Privacy Policy
We take your privacy very seriously, and we collect, process and use the information gathered through your login and other uses of HOPE Services, in accordance with the Privacy Policy. Furthermore, we will take reasonable and appropriate security measures to protect your personal information and privacy according to applicable law. For further information please see the Privacy Policy.
6.Intellectual Property
You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to HOPE Services are owned by or licensed to HOPE.
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE NO OWNERSHIP OR OTHER PROPERTY INTEREST IN ANY OF HOPE SERVICES, INCLUDING BUT NOT LIMITIED TO YOUR ACCOUNT, ANY VIRTUAL MONEY, OR VIRTUAL GOODS,AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT ALL RIGHTS IN AND TO YOUR ACCOUNT ARE AND SHALL FOREVER BE OWNED BY HOPE.
7. Virtual Money and Virtual Goods
HOPE Services may include virtual currencies, such as coins, points, diamonds (hereinafter referred to as “Virtual Money”) and virtual items, goods or services for use in HOPE Services (collectively, "Virtual Goods"). Virtual money and Virtual Goods may be purchased from us for real money, obtained through game play within the games or obtained through interaction or participation with certain authorized partners. Virtual Money and Virtual Goods may not be exchanged for real money, goods or other items of monetary value from us or any other party.
We reserve the right to control, regulate, change, revise the pricing of any Virtual Money or Virtual Goods offered through HOPE Services, at any time, without any liability to you.
You understand that any in-app purchase is processed and controlled by Apple or Google, depending on the device you use, and receipts for your purchases are also emailed by Apple or Google.
Here at HOPE, we neither store, nor have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account. So, for inquiries related to transactions or to report suspected fraud, please contact either Apple or Google.
As with anything related to the Internet, always keep your passwords to yourself and consider changing them on a regular basis. HOPE will never ask you for your game account password(s) or credit card information.
If you want to make an in-app purchase, the safest way is to do it through the game itself on your mobile device. To further protect yourself from fraud, make sure to avoid any third party sellers (like “free gem” websites, etc.) that may collect your personal information, money, or both in return for promised in-game products. Selling, redeeming or trading virtual in-game currency is otherwise not allowed by our Terms of Service.
8. Contents
Any conversations, messages and communications between you and other users, or any images, sounds, material, posts, uploads, or any other submissions made available via HOPE Services are collectively referred to as “Contents”. All intellectual property rights vested in Contents are and shall remain in you or your licensor. You are willing to grant HOPE a worldwide, perpetual, non-exclusive, irrevocable, transferable, royalty-free license, to use, adapt, modify, transmit, copy, publish, display, and otherwise exploit Contents on and through HOPE Services.
You represent and warrant that any and all Contents you upload, transmit, submit or otherwise make available via HOPE Services, whether Contents is published publicly or privately, and the license you grant to HOPE, will not infringe copyright, trademark, patent, trade secret, moral rights, or other intellectual property rights, or other proprietary rights of any other parties, or violate any applicable law or regulation, and you understand and acknowledge that you are solely responsible for any and all Contents that you make available via HOPE Services.
You agree not to transmit or otherwise make available any Contents:
that are untrue, obscene, defamatory, abusive, harmful, hateful or any violation of public order and morals;
that infringe the fame, privacy, intellectual property right, or other proprietary rights of any party;
that contain viruses or any other computer code, files or programs that will interrupt, interfere with or otherwise adversely affect HOPE Services, or HOPE’s servers, networks or systems.
that are in violation of any applicable law and regulation.
For the avoidance of doubt, we are entitled to remove any Contents from HOPE Services if we decide at our sole discretion.
9. Breach of this Agreement
You understand that we are entitled to take actions, such as suspend or remove your Account, modify or remove Virtual Money or Virtual Goods from your Account, or modify your level or score you have reached in HOPE Services, whether individually or in combination, if you fail to, or we suspect that you fail to, comply with any terms of this Agreement, without prior notice to you. No refunds, compensation or reimbursement will be given, and You agree to compensate us, for any and all losses, harm, claims and expenses that arise from any breach of these terms by you.
10. Maintenance of HOPE Services
You acknowledge and understand that we will do our best to ensure that the Service is fully operational at all times, but we are not responsible for any temporary interruptions, breakdowns, or errors in using the Services arising from factors outside of our control.
11. Third Parties’ Link and Advertisement
You acknowledge and understand that if HOPE Services contain links or advertisements to third party websites or services which are not controlled by us, we do not guarantee the validity, accuracy, legitimacy, authenticity or safety of such links or advertisements, and we will not be liable for the conduct of third parties.
12. Disclaimers
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. HOPE DOES NOT WARRANT THAT YOU WILL BE ABLE TO ACCESS OR USE HOPE SERVICES AT THE TIMES OR LOCATIONS OF YOUR CHOOSING; THAT HOPE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THATHOPE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
13. Limitation of Liability
TO THE EXTENT PERMITTED BY LAW,HOPE SHALL NOT BEARABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR INDIRECT DAMAGES ARISING FROM YOUR USE OF HOPE SERVICES, REGARDLESS OF ANY NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. AND YOU FURTHER AGREE THAT HOPE’S AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID US DURING THE THREE (3) MONTHS PRIOR TO THE EVENT CAUSING THE LIABILITYIF THE WARRANTY EXCLUSIONS OR LIMITATIONS OF LIABILITY SET FORTH IN THIS AGREEMENT ARE FOR ANY REASON HELD INVALID, UNENFORCEABLE OR INAPPLICABLE
14. Indemnification
You agree to indemnify, defend and hold us, our officers, directors, agents, subsidiaries, joint ventures and employees harmless from any claim, demand, damages or other losses, including reasonable attorneys' fees, asserted by any third-party, resulting from or arising out of your use of HOPE Services, or any breach by you of this Agreement.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOPE SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER SIMILAR DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUES, LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION OR OTHER INTANGIBLE LOSSES (HOWEVER SUCH LOSSES ARE QUALIFIED), ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS OF SERVICE OR THE SERVICE ITSELF, WHETHER BASED ON CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT HOPE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT NOT PROHIBITED BY LAW, HOPE SHALL NOT BE LIABLE TO YOU FOR MORE THAN THE AMOUNT YOU HAVE PAID TO HOPE IN ACCORDANCE WITH THESE TERMS OF SERVICE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT A CLAIM. YOU ACKNOWLEDGE AND AGREE THAT IF YOU HAVE NOT PAID ANYTHING TO HOPE DURING SUCH TIME PERIOD, YOUR SOLE REMEDY (AND HOPE 'S EXCLUSIVE LIABILITY) FOR ANY DISPUTE WITH HOPE IS TO STOP USING THE SERVICE AND TO CANCEL YOUR ACCOUNT.
NOTHING IN THESE TERMS OF SERVICE SHALL AFFECT THE STATUTORY RIGHTS OF ANY CONSUMER OR EXCLUDE OR RESTRICT ANY LIABILITY RESULTING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF HOPE OR FOR DEATH OR PERSONAL INJURY ARISING FROM ANY NEGLIGENCE OR FRAUD OF HOPE.
15. Force Majeure
We are not responsible for any loss or damage of any incurred as a result of any leakage, lost, stolen or alteration of the data caused by hackers’ attack, computer viruses, or other network lines problem. However, we will endeavor to restore any affected HOPE Services as soon as we can.
16. General Terms
This Agreement contain the entire understanding and agreement among you and HOPE with respect to the subject matter hereof and supersede and cancel any and all prior oral and written agreements, terms and conditions.
This Agreement shall be governed and construed in accordance with the laws of Taiwan, ROC. Any dispute, controversy, difference or claim arising out of, relating to or in connection with this Agreement, or the breach, termination or invalidity thereof, shall be finally settled by arbitration referred to the Chinese Arbitration Association, Taipei in accordance with the Association’s arbitration rules. The place of arbitration shall be in Taipei, Taiwan. The language of arbitration shall be Chinese. The arbitral award shall be final and binding upon both parties.
If we fail to exercise or perform any of right or provision under the terms of this Agreement, this will not constitute a waiver of executing such rights or provision.
If any court or competent authority decides that any of the provisions of this Agreement are invalid, unlawful or unenforceable to any extent, the remaining provisions shall remain in full force and effect.
If you have any questions about any terms of this Agreement or HOPE Services you may contact us with HOPE_service@HOPE.com.tw.
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PRIVACY POLICY
HOPE Studio (HOPE)and its websites, games and other applications (“HOPE”, "we", "our" or "us") believe that your privacy is very important. This Privacy Policy (“Policy”) outlines the personally identifiable information and other data that we will collect from you through the websites (including official website, Facebook fan club), games and applications we provide ("Websites/Apps" or “Services”), and how we will use and when we might disclose such information and data to third parties. Your use of these Websites/Apps and/or submission of information to us constitute your consent to this Privacy Policy and the processing of your information (personal and non-personal) as described in this Policy. Please note that the scope of this Policy is limited to information and data collected or received by HOPE through your use of the Services. HOPE is not responsible for the actions of third party people or companies, the content of their sites, the use of information or data you provide to them, or any products or services they may offer. Any link to those sites does not constitute our sponsorship of, or affiliation with, those people or companies.
By downloading, accessing and/or playing our games, or interacting with our websites or other Services, you are deemed to have read, completely understood and agreed to every term and every arrangement of this Policy. You shall understand that this Policy constitutes part of an legally binding contract between you and HOPE, and if you do not accept any terms of the Policy, you shall immediately cease using any of the Services.
We are entitle to modify or amend the contents of the Policy, and inform you via push notification in the Services, sending email or in any other way we think appropriate at any time. Any modifications and amendments to this Policy shall be effective immediately upon notice to you, so we suggest you take notice of such modifications and amendments. By continuing to use the Services after the Policy has been modified or amended, it is deemed that you have read, understood and agreed to accept such modification or amendment.
If you are a minor, you could use or continue to use the Services unless your parent(s) ( or legal guardian) has read, understood and agreed to abide by the Terms as well as you should abide by the Terms; when you continue to use the Services after the Term has been modified or amended, it is deemed that your parent(s) ( or legal guardian) has read, understood and agreed to modifications or amendments of the Terms.
Personal Information We Collected
We may collect the following information and/or data from you:
When you register as a member of HOPE or using our Services, we will, to confirm identity, provide member services and relevant marketing needs, collect your following information or data:
Your contact information (such as name and email address)
Your profile information (such as profile photo, gender, age or birthday, links to profiles on other social networking websites)
Automatically collected data (such as IP Address, your device's operating system, browser type and language)
Mobile device identifiers (such as your unique device ID (persistent/non-persistent, hardware type, medial access control ("MAC") address, international mobile equipment identity ("IMEI"), and your device name
General location information for the purpose of providing you with the correct version of the application
Precise-geo-location information from your mobile device (but only with your express consent)
Game data (such as your interactions with the game and with the other players inside the game via server log files, your player ID)
Tracking Technologies
We and our marketing and outsourcing partners, affiliates, or analytics service providers use technologies such as cookies, beacons, scripts, and tags to identify a user's computer/device and to "remember" things about your visit, such as your preferences or a user name and password.
Other Collection Practices
The Services may include social media features (“Features”), such as the Facebook like button and widgets or interactive mini-programs that run on the Websites/Apps. These Features may collect your IP address, which page or part you are visiting on the Websites/Apps, and may set a cookie to enable the Feature to function properly. These Features are either hosted by a third party or hosted directly by us. Your interactions with these Features may governed by the privacy policy of the third-party company providing it.
HOPE may offer you the opportunity to invite your contacts from a social network service (such as your Facebook friends) so that those contacts can be located in the Websites/Apps and/or you can invite them to join you in the Websites/Apps. Such contact information will be used only for the purpose of sending communications to the addressee. You or the third party may contact us to request the removal of this information from our database to the extent HOPE stores any of this information.
We may also acquire information from you through (1) your access and participation in message boards on the Services, (2) your participation in surveys regarding the Services or (3) your participation in a sweepstakes or contest through the Services.
We may provide you the opportunity to participate in a sweepstakes or contest through the Services. If you participate, we will request certain personal information from you. Participation in these sweepstakes and contests are voluntary and you therefore have a choice whether or not to disclose your information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information to notify winners and award prizes, to monitor traffic or personalize the Services. We may use a third-party service provider to conduct these sweepstakes or contests; that company is prohibited from using your personal information for any other purpose.
How We Use Your Information
We use your information to create your account, provide Services to you, improve the Services, contact you, conduct marketing and research and create reports for internal use. We use information collected through the Services for purposes described in this Policy or disclosed to you in connection with the Services. For example, we may use your information to:
Create game accounts and allow users to play our games;
Identify and suggest connections with other HOPE users;
Operate and improve the Services;
enhance your experience and enjoyment using the Services;
Provide customer service;
Provide and deliver products and services you request;
Deliver advertising and marketing and promotional information to you;
Send related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages to you;
Enable you to communicate with other users; and
Website Services
While you are browsing our websites (“Sites”), the operating system of your computers/devices, Internet Protocol (IP) address, access times, browser type and language and referring Sites addresses may be logged automatically. We may use this information to monitor, develop and analyze your use of the Services.
We may ask you to submit and we may process data that is personal to you, including but not limited to your name, profile photo, gender, age or birthday, links to your profiles on social networking websites and other third party sites, user names and e-mail and mail addresses. We may use this information to create a user profile and provide you Services.
Forums and Private Messages
Our Sites offer publicly accessible blogs, private messages, or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you choose to use Facebook connect to use our blog or community forums, the information you provide is tied to your Facebook account. You will need to contact Facebook directly.
Customer Service
We may use your email address to contact you about your gaming experience with HOPE games and notify you about company news and promotions.
If you no longer wish to receive certain email notifications you may opt-out at any time by following the unsubscribe link located at the bottom of each communication or by emailing us with the contact information provided in this policy.
Your mailing address may be used if we have merchandise or other physical promotional materials that we want to send to you. If you no longer wish to receive these types of promotional materials, you may opt-out from receiving them at any time by emailing us with the contact information provided in this policy.
Third Party Services
The Services may contain third party tracking and data collection and analytics tools from the Services providers, examples of which include Google Analytics and Mobile App Tracking by Tune. Such third parties may use cookies, APIs, and SDKs in the Services to enable them to collect and analyze user and device related data and information on our behalf. The third parties may have access to and collect data and information about you, such as your device identifier, MAC address, IMEI, locale (specific location where a given language is spoken), geo-location information, IP address, application usage, access and session times, applications present on the device or in use at a particular time on the device, and your viewing of and interactions with advertising, for the purpose of providing their services, including, for example, enabling, providing and delivering advertising as described in further detail below..
The privacy policies of the Services providers may include additional terms and disclosures regarding their data collection and use practices and tracking technologies, and we encourage you to check those privacy policies to learn more about their data collection and use practices, use of cookies and other similar tracking technologies.
Mobile Applications
When you use any of the HOPE games or applications on a mobile platform, we may record certain information and data. This information is useful to us for troubleshooting and helps us understand usage trends and improve and optimize the Services and your user experience, and may also be utilized for other purposes, such as interest-based advertising as described elsewhere in this Policy.
In addition, we create a unique user ID to track your use of the Services. This unique user ID is stored in connection with your profile information to track the HOPE games you are playing.
We may occasionally send you push notifications through our mobile applications to send you game updates, high scores and other service related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings.
With only your express consent, we or our partners may collect your precise location based information (GPS) for the purpose of matching you with opponent players in your local area, to tailor content specific to your area (such as event announcements), to show your location to other players, and to match your device location to certain points of interest for purposes of interest based advertising as described elsewhere in this Policy. Other players in our game may then be able to see that you are available to play a game when you participate in specific areas of our games. Please note, participation in this part of the Services is not a requirement for all game play in our games, but it may be a requirement for example to participate in local game eplay with others in your area.
Advertising
We may feature advertisements in our games and elsewhere, both ourselves and with the help of our partners, and collect and use data and information about you and your device (including the presence of applications on the device or in use at a particular time on the device) in connection with such advertising, including your viewing of and interaction with any such advertising, in order to deliver, enable, target and optimize advertising and promotional information that is more relevant to you and is based on your game and device usage, online behavior and interests (this is commonly referred to as online behavioral or interest based advertising).
Advertisers on mobile devices and our third party advertising and analytics partners sometimes collect and use advertising IDs to enable and optimize advertising. advertising IDs are non-permanent device identifiers such as the Android advertising ID and/or Apple's ID for advertising.
These advertisers and third party advertising and analytics partners may collect and use data and information about you, such as the Services session activity, viewing of and interaction with an advertisement, device identifier, MAC address, IMEI, geo-location information and IP address for the purposes of analyzing, tracking and measuring advertisement performance and to provide interest based advertising.
In addition, you may see our games advertised in other services. After clicking on one of these advertisements and installing our game, you will become a user of the Services. In order to verify the installs, a device identifier may be shared with the advertiser or third party advertiser or analytics partner.
Disclosure of the Personal Information That We Collect
Unless otherwise agreed by you, we will not sell, rent or transfer your personal information to third parties without your prior consent.
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for HOPE to disclose your personal information or other information collected by us. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
In connection with any sale of our company or any line of business (including the assets relating thereto), customer information generally is one of the transferred business assets, and such customer information (including your Personal Information) will be transferred or sold to the acquirer in the event of any such sale or disposition of any or all of our business.
Your Rights
We ask that you keep the personal information that you provide to us current. You represent and warrant that all personal information you provide us is true and correct and relates to you and not to any other person.
If you wish to review, delete and/or revise the personal information we have stored about you, please contact us with your specific request at the Services email.
You are responsible for maintaining the confidentiality of your account and for restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account. We will not be liable for any losses due to account information leakage or unauthorized access (including but not limited to installed spyware, being hacked, not logged out of the Services after use or failure to keep the security of a registered device) that is attributable to your negligence.
External Sources
Our Websites/Apps may link to external sites beyond our control. This Policy covers only the way we treat the personal information we collect on our Websites/Apps. By accessing any external sites, you are agreeing to the privacy policies of those sites. Please understand that the external sites may have different policies with respect to the collection, use and disclosure of your Personal Information. We have no control over and are not responsible for the privacy practices of such third parties. Therefore, you are encouraged to review the privacy policies of all third-party Websites/Apps. Without limiting anything in the following section, we are not liable in any way for the actions, inactions or policies of any external services.
Our Policy Regarding Children
We do not knowingly collect or solicit personal information from or direct or target interest based advertising to anyone under the age of 13 or knowingly allow such persons to use the Services. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal information. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you are a parent or guardian who has discovered or suspected that your child under the age of 13 has submitted his or her personally identifiable information without your permission or consent, please contact us by e-mail and we will make reasonable efforts to remove the information from our database.
Websites/Apps Security
It is entirely your choice whether or not you provide personal information to us. We have put in place physical, electronic, and managerial procedures to attempt to safeguard and help prevent unauthorized access, maintain data security, and correctly use the personal information collected through the Websites/Apps. We take reasonable precautions to protect our customers' personal information against loss, misuse, unauthorized disclosure, alteration, and destruction. However, please remember that no transmission of data over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us or from us, and you do so at your own risk. Please notify us immediately if you find out any actual or suspected breach or unauthorized access or use of your account.
Contact Us
If you want to contact us about any of the matters in relation to this privacy policy, including to exercise any of your rights, then please contact our customer services department with HOPE_service@HOPE.com.tw.
USER AGREEMENT
This Agreement governs your access and use of software products offered by HOPE Media & Entertainment Corp. ("HOPE", “we”, “us”), and related updates, upgrades and features as well as online and mobile services, features, content, forum and websites (including but not limited to official website, facebook fan club) offered by HOPE (collectively as "HOPE Services").
BY USING HOPE SERVICES, YOU ARE DEEMED TO HAVE READ THIS AGREEMENT CAREFULLY AND AGREED TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT DOWNLOAD OR USE HOPE SERVICES.
We reserves the right, at its discretion, to change, modify, add or remove any portion of these terms, its Privacy Policy and other relevant policies developed by us (collectively as “Policies”)at any time by posting the amended terms on the HOPE Services. You will be deemed to have accepted such changes by continuing to use the Service. If at any point you do not agree to any portion of the then-current version of Policies, rules or codes of conduct relating to your use of HOPE Services, you must immediately stop using HOPE Services.
If you are a minor (depending on the applicable laws where you are currently located), you should confirm that your parent(s) or legal guardian has read, understood and agreed to the terms of this Agreement and its subsequent changes before you use HOPE Services. When you start to use HOPE Services, we assume that your parent(s) or legal guardian has read, understood and agreed to the terms of this Agreement and its subsequent changes.
1. Account
Before accessing or using the Service, including browsing any HOPE website or accessing a game, you may be required to directly register an account or register an account with certain third party social media or social networking services (“SNS”), such as Facebook or Google+(hereinafter referred to as "your Account") to access and use HOPE Services. You agree and understand all the information you provide, as required for registering your Account, should be truthful, current, complete and accurate, and if you register through a SNS, we will obtain your personal information you have provided to the SNS.
You are solely responsible for any activity that occurs in your Account and maintaining the confidentiality of your password and account. You agree to promptly notify HOPE of any unauthorized use of your Account and modify your Account login information. We will not be responsible for any loss or damage resulting from your failure to keep your Account safe and secure.
2. Grant of License.
HOPE grants you a non-exclusive, non-transferable, non-sublicensable, revocable and limited license to access and use HOPE Services for your own non-commercial entertainment purposes. You agree not to use HOPE Services for any other purpose.
3. Restrictions on Use.
The following restrictions apply to the use of HOPE Services:
You shall not create an Account or access the Service if you are under the age of 13, even if there is no such provision in the laws of your country. You shall restrict use by minors, and you will deny access to children under the age of 13. You accept full responsibility for any unauthorized use of the Service by minors. You are responsible for any use of your credit card or other payment instrument by minors.
You shall not (or attempt to) purchase, sell, rent or give away your Account, create an Account using a false identity or information, or on behalf of someone other than yourself; You shall not use the Service if you have previously been removed by HOPE, or previously been banned from playing any HOPE game.
You shall use your Account only for non-commercial purposes; You shall not use the Service to advertise, or solicit, or transmit any commercial advertisements, including chain letters, junk or spam e-mail or repetitive or misleading messages to anyone.
You shall not (or attempt to) purchase, sell, rent or give away your Account.
You shall not transfer or attempt to transfer any Virtual Money and/or Virtual Goods (defined below) to anyone else.
You shall not in any way use HOPE Services if your Account have previously been removed, suspended, or terminated by HOPE, or previously been banned from playing any HOPE game.
You shall not use HOPE Services to advertise, or solicit, or transmit any commercial advertisements, including chain letters, junk or spam e-mail or repetitive or misleading messages to anyone.
You shall not modify, disrupt, attack, or interfere with or otherwise adversely affect HOPE Services, or HOPE’s servers, networks or systems.
You shall not act in a manner that may negatively affect other users' experience when using HOPE Services or playing HOPE 's games, including but not limited to cheating, using bots, win trading, manipulating rankings or scores, taking advantage of errors in HOPE Services.
You shall not circumvent, deactivate or otherwise interfere with any technological measure, software protection mechanisms or security related feature of HOPE Services.
You shall not reverse engineer, decompile, disassemble, decode, decipher or otherwise attempt to derive the source code from any HOPE Services.
You shall not use HOPE Services in violation of any applicable law or regulation.
You shall not do any other uses of HOPE Services that we have reasonable grounds to believe it is inappropriate.
4. Termination and Account Removal
You may terminate this Agreement and remove your Account at any time and for any reason by contact us with HOPE_service@HOPE.com.tw informing HOPE that you wish to this Agreement and remove your Account.
You understand and agree that if you terminate this Agreement and remover your Account, or if we terminate this Agreement and remove your Account in accordance with these terms, you may lose access to any data previously associated with your Account (including, without limitation, your user name, persona data, your game progress, the level or score you have reached in using HOPE Services and any Virtual Money or Virtual Goods (defined below) associated with your Account).We reserves the right to remove any account that has been inactive for 180 days.
Were serves the right to stop offering and/or supporting HOPE Services or a particular game or part of HOPE Services at any time, at which point your license to use HOPE Services or a part thereof will be automatically terminated. In such event, HOPE shall not be required to provide refunds, benefits or other compensation to users in connection with such discontinued Service.
5. Privacy Policy
We take your privacy very seriously, and we collect, process and use the information gathered through your login and other uses of HOPE Services, in accordance with the Privacy Policy. Furthermore, we will take reasonable and appropriate security measures to protect your personal information and privacy according to applicable law. For further information please see the Privacy Policy.
6.Intellectual Property
You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to HOPE Services are owned by or licensed to HOPE.
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE NO OWNERSHIP OR OTHER PROPERTY INTEREST IN ANY OF HOPE SERVICES, INCLUDING BUT NOT LIMITIED TO YOUR ACCOUNT, ANY VIRTUAL MONEY, OR VIRTUAL GOODS,AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT ALL RIGHTS IN AND TO YOUR ACCOUNT ARE AND SHALL FOREVER BE OWNED BY HOPE.
7. Virtual Money and Virtual Goods
HOPE Services may include virtual currencies, such as coins, points, diamonds (hereinafter referred to as “Virtual Money”) and virtual items, goods or services for use in HOPE Services (collectively, "Virtual Goods"). Virtual money and Virtual Goods may be purchased from us for real money, obtained through game play within the games or obtained through interaction or participation with certain authorized partners. Virtual Money and Virtual Goods may not be exchanged for real money, goods or other items of monetary value from us or any other party.
We reserve the right to control, regulate, change, revise the pricing of any Virtual Money or Virtual Goods offered through HOPE Services, at any time, without any liability to you.
You understand that any in-app purchase is processed and controlled by Apple or Google, depending on the device you use, and receipts for your purchases are also emailed by Apple or Google.
Here at HOPE, we neither store, nor have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account. So, for inquiries related to transactions or to report suspected fraud, please contact either Apple or Google.
As with anything related to the Internet, always keep your passwords to yourself and consider changing them on a regular basis. HOPE will never ask you for your game account password(s) or credit card information.
If you want to make an in-app purchase, the safest way is to do it through the game itself on your mobile device. To further protect yourself from fraud, make sure to avoid any third party sellers (like “free gem” websites, etc.) that may collect your personal information, money, or both in return for promised in-game products. Selling, redeeming or trading virtual in-game currency is otherwise not allowed by our Terms of Service.
8. Contents
Any conversations, messages and communications between you and other users, or any images, sounds, material, posts, uploads, or any other submissions made available via HOPE Services are collectively referred to as “Contents”. All intellectual property rights vested in Contents are and shall remain in you or your licensor. You are willing to grant HOPE a worldwide, perpetual, non-exclusive, irrevocable, transferable, royalty-free license, to use, adapt, modify, transmit, copy, publish, display, and otherwise exploit Contents on and through HOPE Services.
You represent and warrant that any and all Contents you upload, transmit, submit or otherwise make available via HOPE Services, whether Contents is published publicly or privately, and the license you grant to HOPE, will not infringe copyright, trademark, patent, trade secret, moral rights, or other intellectual property rights, or other proprietary rights of any other parties, or violate any applicable law or regulation, and you understand and acknowledge that you are solely responsible for any and all Contents that you make available via HOPE Services.
You agree not to transmit or otherwise make available any Contents:
that are untrue, obscene, defamatory, abusive, harmful, hateful or any violation of public order and morals;
that infringe the fame, privacy, intellectual property right, or other proprietary rights of any party;
that contain viruses or any other computer code, files or programs that will interrupt, interfere with or otherwise adversely affect HOPE Services, or HOPE’s servers, networks or systems.
that are in violation of any applicable law and regulation.
For the avoidance of doubt, we are entitled to remove any Contents from HOPE Services if we decide at our sole discretion.
9. Breach of this Agreement
You understand that we are entitled to take actions, such as suspend or remove your Account, modify or remove Virtual Money or Virtual Goods from your Account, or modify your level or score you have reached in HOPE Services, whether individually or in combination, if you fail to, or we suspect that you fail to, comply with any terms of this Agreement, without prior notice to you. No refunds, compensation or reimbursement will be given, and You agree to compensate us, for any and all losses, harm, claims and expenses that arise from any breach of these terms by you.
10. Maintenance of HOPE Services
You acknowledge and understand that we will do our best to ensure that the Service is fully operational at all times, but we are not responsible for any temporary interruptions, breakdowns, or errors in using the Services arising from factors outside of our control.
11. Third Parties’ Link and Advertisement
You acknowledge and understand that if HOPE Services contain links or advertisements to third party websites or services which are not controlled by us, we do not guarantee the validity, accuracy, legitimacy, authenticity or safety of such links or advertisements, and we will not be liable for the conduct of third parties.
12. Disclaimers
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. HOPE DOES NOT WARRANT THAT YOU WILL BE ABLE TO ACCESS OR USE HOPE SERVICES AT THE TIMES OR LOCATIONS OF YOUR CHOOSING; THAT HOPE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THATHOPE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
13. Limitation of Liability
TO THE EXTENT PERMITTED BY LAW,HOPE SHALL NOT BEARABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR INDIRECT DAMAGES ARISING FROM YOUR USE OF HOPE SERVICES, REGARDLESS OF ANY NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. AND YOU FURTHER AGREE THAT HOPE’S AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID US DURING THE THREE (3) MONTHS PRIOR TO THE EVENT CAUSING THE LIABILITYIF THE WARRANTY EXCLUSIONS OR LIMITATIONS OF LIABILITY SET FORTH IN THIS AGREEMENT ARE FOR ANY REASON HELD INVALID, UNENFORCEABLE OR INAPPLICABLE
14. Indemnification
You agree to indemnify, defend and hold us, our officers, directors, agents, subsidiaries, joint ventures and employees harmless from any claim, demand, damages or other losses, including reasonable attorneys' fees, asserted by any third-party, resulting from or arising out of your use of HOPE Services, or any breach by you of this Agreement.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOPE SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER SIMILAR DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUES, LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION OR OTHER INTANGIBLE LOSSES (HOWEVER SUCH LOSSES ARE QUALIFIED), ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS OF SERVICE OR THE SERVICE ITSELF, WHETHER BASED ON CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT HOPE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT NOT PROHIBITED BY LAW, HOPE SHALL NOT BE LIABLE TO YOU FOR MORE THAN THE AMOUNT YOU HAVE PAID TO HOPE IN ACCORDANCE WITH THESE TERMS OF SERVICE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT A CLAIM. YOU ACKNOWLEDGE AND AGREE THAT IF YOU HAVE NOT PAID ANYTHING TO HOPE DURING SUCH TIME PERIOD, YOUR SOLE REMEDY (AND HOPE 'S EXCLUSIVE LIABILITY) FOR ANY DISPUTE WITH HOPE IS TO STOP USING THE SERVICE AND TO CANCEL YOUR ACCOUNT.
NOTHING IN THESE TERMS OF SERVICE SHALL AFFECT THE STATUTORY RIGHTS OF ANY CONSUMER OR EXCLUDE OR RESTRICT ANY LIABILITY RESULTING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF HOPE OR FOR DEATH OR PERSONAL INJURY ARISING FROM ANY NEGLIGENCE OR FRAUD OF HOPE.
15. Force Majeure
We are not responsible for any loss or damage of any incurred as a result of any leakage, lost, stolen or alteration of the data caused by hackers’ attack, computer viruses, or other network lines problem. However, we will endeavor to restore any affected HOPE Services as soon as we can.
16. General Terms
This Agreement contain the entire understanding and agreement among you and HOPE with respect to the subject matter hereof and supersede and cancel any and all prior oral and written agreements, terms and conditions.
This Agreement shall be governed and construed in accordance with the laws of Taiwan, ROC. Any dispute, controversy, difference or claim arising out of, relating to or in connection with this Agreement, or the breach, termination or invalidity thereof, shall be finally settled by arbitration referred to the Chinese Arbitration Association, Taipei in accordance with the Association’s arbitration rules. The place of arbitration shall be in Taipei, Taiwan. The language of arbitration shall be Chinese. The arbitral award shall be final and binding upon both parties.
If we fail to exercise or perform any of right or provision under the terms of this Agreement, this will not constitute a waiver of executing such rights or provision.
If any court or competent authority decides that any of the provisions of this Agreement are invalid, unlawful or unenforceable to any extent, the remaining provisions shall remain in full force and effect.
If you have any questions about any terms of this Agreement or HOPE Services you may contact us with HOPE_service@HOPE.com.tw.
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PRIVACY POLICY
HOPE Studio (HOPE)and its websites, games and other applications (“HOPE”, "we", "our" or "us") believe that your privacy is very important. This Privacy Policy (“Policy”) outlines the personally identifiable information and other data that we will collect from you through the websites (including official website, Facebook fan club), games and applications we provide ("Websites/Apps" or “Services”), and how we will use and when we might disclose such information and data to third parties. Your use of these Websites/Apps and/or submission of information to us constitute your consent to this Privacy Policy and the processing of your information (personal and non-personal) as described in this Policy. Please note that the scope of this Policy is limited to information and data collected or received by HOPE through your use of the Services. HOPE is not responsible for the actions of third party people or companies, the content of their sites, the use of information or data you provide to them, or any products or services they may offer. Any link to those sites does not constitute our sponsorship of, or affiliation with, those people or companies.
By downloading, accessing and/or playing our games, or interacting with our websites or other Services, you are deemed to have read, completely understood and agreed to every term and every arrangement of this Policy. You shall understand that this Policy constitutes part of an legally binding contract between you and HOPE, and if you do not accept any terms of the Policy, you shall immediately cease using any of the Services.
We are entitle to modify or amend the contents of the Policy, and inform you via push notification in the Services, sending email or in any other way we think appropriate at any time. Any modifications and amendments to this Policy shall be effective immediately upon notice to you, so we suggest you take notice of such modifications and amendments. By continuing to use the Services after the Policy has been modified or amended, it is deemed that you have read, understood and agreed to accept such modification or amendment.
If you are a minor, you could use or continue to use the Services unless your parent(s) ( or legal guardian) has read, understood and agreed to abide by the Terms as well as you should abide by the Terms; when you continue to use the Services after the Term has been modified or amended, it is deemed that your parent(s) ( or legal guardian) has read, understood and agreed to modifications or amendments of the Terms.
Personal Information We Collected
We may collect the following information and/or data from you:
When you register as a member of HOPE or using our Services, we will, to confirm identity, provide member services and relevant marketing needs, collect your following information or data:
Your contact information (such as name and email address)
Your profile information (such as profile photo, gender, age or birthday, links to profiles on other social networking websites)
Automatically collected data (such as IP Address, your device's operating system, browser type and language)
Mobile device identifiers (such as your unique device ID (persistent/non-persistent, hardware type, medial access control ("MAC") address, international mobile equipment identity ("IMEI"), and your device name
General location information for the purpose of providing you with the correct version of the application
Precise-geo-location information from your mobile device (but only with your express consent)
Game data (such as your interactions with the game and with the other players inside the game via server log files, your player ID)
Tracking Technologies
We and our marketing and outsourcing partners, affiliates, or analytics service providers use technologies such as cookies, beacons, scripts, and tags to identify a user's computer/device and to "remember" things about your visit, such as your preferences or a user name and password.
Other Collection Practices
The Services may include social media features (“Features”), such as the Facebook like button and widgets or interactive mini-programs that run on the Websites/Apps. These Features may collect your IP address, which page or part you are visiting on the Websites/Apps, and may set a cookie to enable the Feature to function properly. These Features are either hosted by a third party or hosted directly by us. Your interactions with these Features may governed by the privacy policy of the third-party company providing it.
HOPE may offer you the opportunity to invite your contacts from a social network service (such as your Facebook friends) so that those contacts can be located in the Websites/Apps and/or you can invite them to join you in the Websites/Apps. Such contact information will be used only for the purpose of sending communications to the addressee. You or the third party may contact us to request the removal of this information from our database to the extent HOPE stores any of this information.
We may also acquire information from you through (1) your access and participation in message boards on the Services, (2) your participation in surveys regarding the Services or (3) your participation in a sweepstakes or contest through the Services.
We may provide you the opportunity to participate in a sweepstakes or contest through the Services. If you participate, we will request certain personal information from you. Participation in these sweepstakes and contests are voluntary and you therefore have a choice whether or not to disclose your information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information to notify winners and award prizes, to monitor traffic or personalize the Services. We may use a third-party service provider to conduct these sweepstakes or contests; that company is prohibited from using your personal information for any other purpose.
How We Use Your Information
We use your information to create your account, provide Services to you, improve the Services, contact you, conduct marketing and research and create reports for internal use. We use information collected through the Services for purposes described in this Policy or disclosed to you in connection with the Services. For example, we may use your information to:
Create game accounts and allow users to play our games;
Identify and suggest connections with other HOPE users;
Operate and improve the Services;
enhance your experience and enjoyment using the Services;
Provide customer service;
Provide and deliver products and services you request;
Deliver advertising and marketing and promotional information to you;
Send related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages to you;
Enable you to communicate with other users; and
Website Services
While you are browsing our websites (“Sites”), the operating system of your computers/devices, Internet Protocol (IP) address, access times, browser type and language and referring Sites addresses may be logged automatically. We may use this information to monitor, develop and analyze your use of the Services.
We may ask you to submit and we may process data that is personal to you, including but not limited to your name, profile photo, gender, age or birthday, links to your profiles on social networking websites and other third party sites, user names and e-mail and mail addresses. We may use this information to create a user profile and provide you Services.
Forums and Private Messages
Our Sites offer publicly accessible blogs, private messages, or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you choose to use Facebook connect to use our blog or community forums, the information you provide is tied to your Facebook account. You will need to contact Facebook directly.
Customer Service
We may use your email address to contact you about your gaming experience with HOPE games and notify you about company news and promotions.
If you no longer wish to receive certain email notifications you may opt-out at any time by following the unsubscribe link located at the bottom of each communication or by emailing us with the contact information provided in this policy.
Your mailing address may be used if we have merchandise or other physical promotional materials that we want to send to you. If you no longer wish to receive these types of promotional materials, you may opt-out from receiving them at any time by emailing us with the contact information provided in this policy.
Third Party Services
The Services may contain third party tracking and data collection and analytics tools from the Services providers, examples of which include Google Analytics and Mobile App Tracking by Tune. Such third parties may use cookies, APIs, and SDKs in the Services to enable them to collect and analyze user and device related data and information on our behalf. The third parties may have access to and collect data and information about you, such as your device identifier, MAC address, IMEI, locale (specific location where a given language is spoken), geo-location information, IP address, application usage, access and session times, applications present on the device or in use at a particular time on the device, and your viewing of and interactions with advertising, for the purpose of providing their services, including, for example, enabling, providing and delivering advertising as described in further detail below..
The privacy policies of the Services providers may include additional terms and disclosures regarding their data collection and use practices and tracking technologies, and we encourage you to check those privacy policies to learn more about their data collection and use practices, use of cookies and other similar tracking technologies.
Mobile Applications
When you use any of the HOPE games or applications on a mobile platform, we may record certain information and data. This information is useful to us for troubleshooting and helps us understand usage trends and improve and optimize the Services and your user experience, and may also be utilized for other purposes, such as interest-based advertising as described elsewhere in this Policy.
In addition, we create a unique user ID to track your use of the Services. This unique user ID is stored in connection with your profile information to track the HOPE games you are playing.
We may occasionally send you push notifications through our mobile applications to send you game updates, high scores and other service related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings.
With only your express consent, we or our partners may collect your precise location based information (GPS) for the purpose of matching you with opponent players in your local area, to tailor content specific to your area (such as event announcements), to show your location to other players, and to match your device location to certain points of interest for purposes of interest based advertising as described elsewhere in this Policy. Other players in our game may then be able to see that you are available to play a game when you participate in specific areas of our games. Please note, participation in this part of the Services is not a requirement for all game play in our games, but it may be a requirement for example to participate in local game eplay with others in your area.
Advertising
We may feature advertisements in our games and elsewhere, both ourselves and with the help of our partners, and collect and use data and information about you and your device (including the presence of applications on the device or in use at a particular time on the device) in connection with such advertising, including your viewing of and interaction with any such advertising, in order to deliver, enable, target and optimize advertising and promotional information that is more relevant to you and is based on your game and device usage, online behavior and interests (this is commonly referred to as online behavioral or interest based advertising).
Advertisers on mobile devices and our third party advertising and analytics partners sometimes collect and use advertising IDs to enable and optimize advertising. advertising IDs are non-permanent device identifiers such as the Android advertising ID and/or Apple's ID for advertising.
These advertisers and third party advertising and analytics partners may collect and use data and information about you, such as the Services session activity, viewing of and interaction with an advertisement, device identifier, MAC address, IMEI, geo-location information and IP address for the purposes of analyzing, tracking and measuring advertisement performance and to provide interest based advertising.
In addition, you may see our games advertised in other services. After clicking on one of these advertisements and installing our game, you will become a user of the Services. In order to verify the installs, a device identifier may be shared with the advertiser or third party advertiser or analytics partner.
Disclosure of the Personal Information That We Collect
Unless otherwise agreed by you, we will not sell, rent or transfer your personal information to third parties without your prior consent.
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for HOPE to disclose your personal information or other information collected by us. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
In connection with any sale of our company or any line of business (including the assets relating thereto), customer information generally is one of the transferred business assets, and such customer information (including your Personal Information) will be transferred or sold to the acquirer in the event of any such sale or disposition of any or all of our business.
Your Rights
We ask that you keep the personal information that you provide to us current. You represent and warrant that all personal information you provide us is true and correct and relates to you and not to any other person.
If you wish to review, delete and/or revise the personal information we have stored about you, please contact us with your specific request at the Services email.
You are responsible for maintaining the confidentiality of your account and for restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account. We will not be liable for any losses due to account information leakage or unauthorized access (including but not limited to installed spyware, being hacked, not logged out of the Services after use or failure to keep the security of a registered device) that is attributable to your negligence.
External Sources
Our Websites/Apps may link to external sites beyond our control. This Policy covers only the way we treat the personal information we collect on our Websites/Apps. By accessing any external sites, you are agreeing to the privacy policies of those sites. Please understand that the external sites may have different policies with respect to the collection, use and disclosure of your Personal Information. We have no control over and are not responsible for the privacy practices of such third parties. Therefore, you are encouraged to review the privacy policies of all third-party Websites/Apps. Without limiting anything in the following section, we are not liable in any way for the actions, inactions or policies of any external services.
Our Policy Regarding Children
We do not knowingly collect or solicit personal information from or direct or target interest based advertising to anyone under the age of 13 or knowingly allow such persons to use the Services. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal information. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you are a parent or guardian who has discovered or suspected that your child under the age of 13 has submitted his or her personally identifiable information without your permission or consent, please contact us by e-mail and we will make reasonable efforts to remove the information from our database.
Websites/Apps Security
It is entirely your choice whether or not you provide personal information to us. We have put in place physical, electronic, and managerial procedures to attempt to safeguard and help prevent unauthorized access, maintain data security, and correctly use the personal information collected through the Websites/Apps. We take reasonable precautions to protect our customers' personal information against loss, misuse, unauthorized disclosure, alteration, and destruction. However, please remember that no transmission of data over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us or from us, and you do so at your own risk. Please notify us immediately if you find out any actual or suspected breach or unauthorized access or use of your account.
Contact Us
If you want to contact us about any of the matters in relation to this privacy policy, including to exercise any of your rights, then please contact our customer services department with HOPE_service@HOPE.com.tw.