There has been an error in the latest maintenance, and some of you may have lost your items with permanent usage duration. It appears to have only affected those who had character purchase reset issue.
We are very sorry about the issue, and we will restore the lost items as soon as possible. We have stored all your item purchase logs, thus please send us a report email to following address: email@example.com
Please include Lost Permanent Item in the email subject.
We have a maintenance schedule for server update. Maintenance Schedule: Feb 28 02:00 PST - Feb 28 04:00 PST
Scheduled Task - Item updates > Added 4 accessory items: Party Sunglasses, Brown Sunglasses, Sports Sunglasses, Cuchi Sunglasses > Removed character soul-binding of accessory items. All characters in an account can share the purchased accessory items.
- New feature update: Host change system > If the current host player’s ping gets worse, the system will select a new player as a host. This will keep players from abusing host privileges.
- Fixed issue where players did not receive reward/skill at leveling up. Also fixed the issue character data (gold and level) getting reset. > Please don't panic about your character level being set to 1. You will regain your level once you complete 1 match. After the match, you will regain all your level, and all level-up rewards (gold and skills) will be provided once again. We're very sorry about the inconvenience, but you are actually getting the level-up gold reward twice. :)
- Fixed issue where player characters not unlocking after purchase. > The fixed result will be applied once player logs on to the game.
- Other minor bug fixes
The game servers will be closed during the maintenance. As a small token of compensation, we will give out the following: 10 Purified Ores
We’re sorry about the down-time and will do our best to reopen the game servers as soon as possible.
- GunZ Team
* Edit 2014-02-28 04:00 PST We've completed all maintenance tasks and reopened the game servers. Thank you for your patience.
Known Issue: There is a bug on Elena's Intuition skill. It is supposed to be visible only to herself, it is currently visible to other. We will address this as soon as possible.
We have a maintenance schedule for server update. Maintenance Schedule: Feb 24 04:30 PST - Feb 24 05:30 PST
Scheduled Task - Fixed black screen issue: issue where you cannot reenter the game after getting disconnected. http://steamcommunity.com/app/242720/discussions/2/558748653603104048/ - Fixed host change disconnection issue: issue where players randomly getting disconnected after/during host change - Decreasing purchase cost of Rena: Players who have purchased her already will receive the 40,000 gold difference via in-game mail.
Currently one user server has been crashed with known issue. So we will do urgent server maintenance in 10 minutes.
Maintenance Schedule: Feb 22 03:10 PST - Feb 22 04:10 PST
Update Details: Server Software Update: Steam archievement will be disabled temporarily. IP Addresses Table Update: There is a problem that some people locate a faulty country like Bermuda. We will fix it. Add some more servers for Sydney and Brazil, No client update
* Edit 2014-02-22 04:05 PST We've completed the maintenance task and the game server is open to everyone.
As a small reward for troubles of today, we will give out the following compensation reward items. 1 EXP Booster (1 day) 20 Purified Ore
After hours of DB analysis, we've decided to replace our DB machine. During today’s maintenance, we will bring down all our game servers and begin DB replacement. Maintenance Schedule: Feb 21 04:15 PST - Feb 21 08:30 PST
Scheduled Task: DB replacement
The game servers will be closed during the maintenance. We’re sorry about the down-time and will do our best to stabilize game service as early as possible.
- GunZ Team
* EDIT 2014-02-21 08:40 PST We've encountered an unexpected error during the maintenance. I'm afraid that we would have to extend the maintenance by 1 hour. I apologize about the delay.
* Edit 2014-02-21 09:50 PST We've completed the maintenance task and the game server is open to everyone. We're sorry about the delay.
As a small reward for the down-time during maintenance, we will give out the following compensation reward items. 1 EXP Booster (1 day) 10 Purified Crystals
To clarify, there was no DB wipe and all your progression data remains the same.
We are having issues with game database at the moment. Since the last maintenance, database performance has been unstable.
The issue is mostly found on servers for Korea, SEA, and Japan. However, servers for other regions are also affected in lighter manner.
Due to this issue, you may see "Failed to create battle" error during match making process.
We are doing everything we can to address the problem as soon as possible. We are very sorry about the instability of game service.
Please expect 2 hours for the service to be stable once again.
Sorry about the inconvenience. - GunZ Team
* EDIT 2014-02-20 05:20 PST The above DB issue has been resolved. You won't be seeing "Failed to create battle" error while match making anymore. However, to make sure that the issue does not occur again, we are planning to conduct another DB related maintenance within the next few ours. Please note that game service will be stable and normal until then.
We have an urgent maintenance scheduled at 12 AM Feb 20 PST approximately for 1 hour. Maintenance Schedule: Feb 20 24:00 PST - Feb 20 01:00 PST
Scheduled Task: Increasing max. server capacity. Applying compensation for Starting Gold Bug.
There has been a bug where new players received 100,000 gold at beginning. Although we fixed the bug earlier, here’s a small reward to make it fair to everyone. All members who did not receive 100K gold at the beginning will receive the following. Reward: 10 Purified Crystals * Visit Tesla Shop to craft premium items with Purified Crystals.
The game servers will be closed during the maintenance. We’re sorry about the down-time and hope you keep enjoying GunZ 2.
- GunZ Team
* EDIT 2014-02-20 00:04 PST We will give out 1 EXP Booster (1 day) for the down-time during the maintenance.
* EDIT 2014-02-20 01:00 PST I am afraid that we need to extend the maintenance time. We will open up the servers at 01:30 PST with 30 more minutes. We apologize about the delay.
* EDIT 2014-02-20 02:00 PST Server is up and running except for Korea, SEA, and Japan. Maintenance for these regions is still in progress approximately for another 30 minutes. You may see "Failed to create battle" error message until maintenance is complete.