Community Announcements - 505 Games
Once again, thanks to all of the folks who've contributed to tracking down issues since our release last Friday (9/20) and our recent hotfix patch this Tuesday.

Today’s patch will address the following issues:
1. LOD’s and supporting code adjusted to resolve the odd eyeball/hand stretching issues with dead bodies.

2. Implemented fix to reduce single player games abruptly ending with message prompt “Your connection to the host has been lost.” after attempting to join an MP game issue.

3. UI fix for loadouts displaying options in their inappropriate slots.

4. Fixed DLC bug related to players unable to join servers due to DLC mismatch.

5. UI Fix for debug text “null’ displaying on the AAR screen.

6. UI Fix for “AAA:BBB” being displayed on waiting to load screen.

7. UI fix for server browser (lobby) games not refreshing upon clicking refresh button.

8. Single Player extraction zones increased and should now properly complete while playing with Squad AI.

9. All HQ extraction zones near all gates properly function.

There are still issues outstanding that we want to address, and some of the more critical issues require more time to implement. As a part of what we call the Triage process, we take into consideration several factors when determining which fix to adopt:
● Ease of fix
● Impact of fix on other areas
● Length of time to implement
● Severity of the issue
● Etc.
This process guides decisions on which fixes get adopted now and which ones get adopted later.

With this in mind, in order to help in our Triage process, we are extracting as much information as we can from the Steam & Serellan forums - so please continue to discuss what problems you are running into in these locations. We also offer lots of support on our forums (in addition to the Steam forum here), as well: www.serellan.com/forums.

We also have technical support available too:

US Email Support
support@505games.com

UK Email Support
consolesupport@505games.co.uk

Phone numbers
United States 818.540.3000 (Option 4)
United Kingdom 0203 0272093 Mon-Fri: 8am - 7pm, Sat 9am - 5pm
Ireland 1-5245264 Mon-Fri: 8am - 7pm, Sat 9am - 5pm
France 01.57.32.34.29 Mon-Fri: 9am-6pm
Belgium 02.200.81.89 Mon-Fri: 9am-6pm
Netherlands 020 2061365 Mon-Fri: 9am-6pm
Germany 069 5007 0070 Mon-Fri: 9am-6pm
Spain 0912754743 Mon-Fri: 9am-6pm
Denmark 43682088 Mon-Fri: 9am-6pm
Finland 0972519208 Mon-Fri: 9am-6pm
Norway 24159797 Mon-Fri: 9am-6pm
Sweden 0851761559 Mon-Fri: 9am-6pm
Community Announcements - 505 Games
Once again, thanks to all of the folks who've contributed to tracking down issues since our release last Friday (9/20) and our recent hotfix patch this Tuesday.

Today’s patch will address the following issues:
1. LOD’s and supporting code adjusted to resolve the odd eyeball/hand stretching issues with dead bodies.

2. Implemented fix to reduce single player games abruptly ending with message prompt “Your connection to the host has been lost.” after attempting to join an MP game issue.

3. UI fix for loadouts displaying options in their inappropriate slots.

4. Fixed DLC bug related to players unable to join servers due to DLC mismatch.

5. UI Fix for debug text “null’ displaying on the AAR screen.

6. UI Fix for “AAA:BBB” being displayed on waiting to load screen.

7. UI fix for server browser (lobby) games not refreshing upon clicking refresh button.

8. Single Player extraction zones increased and should now properly complete while playing with Squad AI.

9. All HQ extraction zones near all gates properly function.

There are still issues outstanding that we want to address, and some of the more critical issues require more time to implement. As a part of what we call the Triage process, we take into consideration several factors when determining which fix to adopt:
● Ease of fix
● Impact of fix on other areas
● Length of time to implement
● Severity of the issue
● Etc.
This process guides decisions on which fixes get adopted now and which ones get adopted later.

With this in mind, in order to help in our Triage process, we are extracting as much information as we can from the Steam & Serellan forums - so please continue to discuss what problems you are running into in these locations. We also offer lots of support on our forums (in addition to the Steam forum here), as well: www.serellan.com/forums.

We also have technical support available too:

US Email Support
support@505games.com

UK Email Support
consolesupport@505games.co.uk

Phone numbers
United States 818.540.3000 (Option 4)
United Kingdom 0203 0272093 Mon-Fri: 8am - 7pm, Sat 9am - 5pm
Ireland 1-5245264 Mon-Fri: 8am - 7pm, Sat 9am - 5pm
France 01.57.32.34.29 Mon-Fri: 9am-6pm
Belgium 02.200.81.89 Mon-Fri: 9am-6pm
Netherlands 020 2061365 Mon-Fri: 9am-6pm
Germany 069 5007 0070 Mon-Fri: 9am-6pm
Spain 0912754743 Mon-Fri: 9am-6pm
Denmark 43682088 Mon-Fri: 9am-6pm
Finland 0972519208 Mon-Fri: 9am-6pm
Norway 24159797 Mon-Fri: 9am-6pm
Sweden 0851761559 Mon-Fri: 9am-6pm

Sep 25, 2013
Community Announcements - Stadler
Thanks for your support of TAKEDOWN: Red Sabre and our first gameplay patch. Please see the following for the first hotfix update:

Fix List:
  • Steam client launcher [PLAY] button will now launch a batch file that properly loads the 32bit or 64bit version of the game based on the player's Windows operating system. This should fix many connection issues.
  • Added Steam Server list support. To view in Steam, Click View (from the top) > Servers > CHANGE FILTERS: Takedown Red Sabre. Note: we are currently working on a subsequent patch to even further increase the accuracy of the server information shown.
  • Fixed certain player audio input from not being heard by enemy AI, causing unresponsiveness.
  • TTS (Text-To-Speech) feature has been disabled due to player abuse.

Also in regard to the pre-order offer, it seems that folks who pre-ordered by third party are having difficulty seeing the unlocked Killhouse content. We are working through this issue with Valve and should hopefully have a solution shortly. If you have a pre-order code and have entered it, please follow this process to access your unlocked content.

1. Choose Play > Single Player
2. Choose GAME MODE > Tango Hunt > MAP > Killhouse

Note that some user may experience minor text errors on loading screens, this will be addressed in the next update.

Sep 23, 2013
Community Announcements - Stadler
We are working on an initial Patch to address the following issues that will be available shortly:

 
Connectivity and server status issues
  •  The correct exe will now run automatically depending upon your windows version (Win32/Win64)
     
  • Servers will be displayed now in the Steam list to enhance visibility of games being played, plus accuracy of information being shown.
     
  •  TTS/Text to speech feature has been removed
     
  • TAKEDOWN process now ends properly which will alleviate some server conflicts.
In addition, here is a workaround for the misleading ‘Your connection to the host has been lost” error message from Single player games:
  •  This error message occurs when the game mode is switched from Multiplayer to Single player and is being addressed for a future fix. The message is a belated alert from the aborted Multiplayer session and is not referencing your current single player game status.
     
  • If you want to switch to single player mode after playing multiplayer, or attempting to enter a multiplayer game – until the next patch arrives, restart the game to avoid seeing this error message.
Also, for convenience - Here are the steps to accessing your pre-order content
 
1. Main Menu > Help & Options / Codes
2. Type code, Click submit.
3.  Press ESC to back up to Main Menu
4.  Choose Play > Single Player 
5.  Choose GAME MODE > Tango Hunt > MAP > Killhouse
 
If you preordered the game, a .txt file containing your Killhouse Unlock code is located in your steam directory.
 
64 bit systems - C:\Program Files (x86)\Steam\steamapps\common\Takedown Red Sabre\Pre-Order Killhouse Unlock Code.txt
 
32 Bit systems - C:\Program Files\Steam\steamapps\common\Takedown Red Sabre\Pre-Order Killhouse Unlock Code.txt
 
 
While we continue to resolve the outstanding issues please refer to the following links for more details as potential work-arounds:
 
FAQ: http://steamcommunity.com/app/236510/discussions/0/846965056763618730/
Work-Aroundshttp://www.serellan.com/forums/index.php?/topic/3107-compiled-list-of-workarounds/

 
This is our first step addressing the issues that some players are finding with the game. We locked down these issues because they were the most efficient ones  we could implement to help get folks up and running.  More on the way!  We're currently "Triaging" issues as they come in.  

The community/gamers who've been taking the time to narrow down these issues have been super helpful and are much appreciated. Please stay tuned for more updates.
Community Announcements - 505 Games
Here is a message with FAQs from Serellan and 505 Games regarding the issues some are experiencing while playing TAKEDOWN: Red Sabre:

Community Announcements - 505 Games
Hello Everyone,

Thank you all for downloading and playing TAKEDOWN: Red Sabre. We understand that some of you are experiencing some bugs that have prevented you from getting the full experience. We apologize and are working hard to correct these issues. We work very hard to address know issues before release; however, once a game is released to a large number of players, some issues surface that were not visible in testing.

To report a bug, please email support@505games.com and include as many details regarding the issue as you can so that the development team can work to correct the issue.
If possible, please include your PC specs as that is very handy information when it comes to recreating any experienced issue.

Thank you all for being patient as we work to patch.

505 Games
Product Release - Valve
Takedown: Red Sabre is Now Available on Steam


TAKEDOWN is a thinking-person’s shooter. The player that takes things slow, aims carefully, and plans their moves right will overcome the player who runs in with guns blazing. Close-quarters battle brings the fight inside, as you would see SWAT teams or SOF units taking down small numbers of dangerous adversaries. Non-linear environments allow for multiple routes and tactics and add replayability.


Community Announcements - Stadler
Well the time has finally come for the launch of TAKEDOWN: Red Sabre. To celebrate, we’re kicking off with a TAKEDOWN Launch Party Stream. Join us on our twitch channel this Friday, September 20th at 6:00PM EST (GMT-5) for gameplay and discussion.



In addition to hosting a stream, we’ll also be hosting a giveaway raffle via our social media accounts! To enter into the raffle, tweet at @takedownthegame or post on the Facebook Page what you’re most excited about in #TAKEDOWN for your chance to win some of our prizes. Huge thanks to 505 for providing the prizes.

- PAYDAY 2 Steam (PC) Codes (delivered via pm)
- Exclusive TAKEDOWN Tactical Vest (delivered by mail)

We’ll be selecting our winners via Twitter and Facebook

Don’t forget to Pre-order TAKEDOWN: Red Sabre via Steam (PC) to obtain exclusive access to the Killhouse Unlock

Community Announcements - 505 Games
http://youtu.be/fNal3utqE1Y

505 Games and Serellan today announced the Steam pre-order program for TAKEDOWN: Red Sabre which will be released this September for $14.99

The pre-order features the "Red Sabre Deadly Killhouse" unlock which gives players access to the highly challenging, single-player Tango Hunt map designed by Christian Allen, the TAKEDOWN: Red Sabre's designer and head of Serellan. This map will prep players for MP mode by allowing them to test and refine their load out combinations while perfecting lethal search and destroy skills.

Pre-order details here: http://store.steampowered.com/app/236510/

The game, which has been rated "M" by the ESRB, will also be available on the Xbox Live® online entertainment network for the Xbox 360® games and entertainment system for $14.99.

TAKEDOWN: Red Sabre is a deadly tactical shooter that is perfect for the player who chooses to engage in deliberate and methodical gameplay as opposed to gamers who want to run in with guns blazing. Gamers experience lethal, close-quarters battles as a member of the elite Red Sabre team and each scenario is designed to emulate the tactics employed by SWAT teams and SOF units in taking down small numbers of dangerous adversaries. Non-linear environments allow for multiple routes, tactics and added replayability. TAKEDOWN: Red Sabre is in development by Serellan, a team of veteran developers who have worked on acclaimed titles in the Ghost Recon, Halo, SOCOM, SWAT and F.E.A.R. franchises. The team is led by Christian Allen, the former creative director of the Tom Clancy's Ghost Recon franchise.

Be part of the community here:

https://twitter.com/takedownthegame
http://takedownthegame.com/
https://www.facebook.com/TakedownRedSabre
http://www.reddit.com/r/TakedownRedSabre/
...

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