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These terms supplement the terms of the Steam Subscriber Agreement (SSA) for orders of hardware products offered for direct purchase on Steam ('Hardware Products'). The terms of Sections 7 (Disclaimers; Limitation of Liability; No Guarantees) and 11 (Dispute Resolution; Binding Arbitration; Class Action Waiver) of the SSA that apply to Content and Services shall apply to Hardware Products by extension.
If you preorder a hardware product, Valve will charge the amount corresponding to your preorder immediately without waiting until the shipping date. You will receive a full refund if you cancel your order at any point before the shipping date.
All transport costs and taxes will be disclosed to you prior to purchase. If a Hardware Product shipment is returned to Valve because delivery to you has failed, you bear the cost of the failed delivery unless you have exercised your right to cancel (see below 4.) or the failure of delivery cannot be attributed to you.
You have the right to cancel any purchase of Hardware Products on Steam without giving any reason within 30 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased. To exercise this right, you must inform us of your decision to cancel your order by an unequivocal statement.
The easiest way to do this is by using the online button provided at help.steampowered.com. Simply log in there with your Steam user account, select the order you wish to cancel and the problem you are having, then press the button labeled "I'd like to request a refund".
To meet the cancellation deadline, it is sufficient for you to send your cancellation message before the 30 days' cancellation period has expired and then send back the goods by following the instructions provided to you no later than 14 days from the day on which you communicate your cancellation to us.
We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
You will have to bear the direct cost of returning the goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If reimbursement occurs after the maximum time period mentioned above, the amount due to you will as of right be increased.