In Star Trek Online, the Star Trek universe appears for the first time on a truly massive scale. Players take the captain's chair as they command their own starship and crew. Explore strange new worlds, seek out new life and new civilizations, and boldly go where no one has gone before.
User reviews:
Recent:
Mostly Positive (106 reviews) - 74% of the 106 user reviews in the last 30 days are positive.
Overall:
Mostly Positive (6,866 reviews) - 77% of the 6,866 user reviews for this game are positive.
Release Date: Feb 2, 2010

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Recent updates View all (25)

April 12

Season 11.5 Now Live!



Nearly a year ago, the Alliance began to investigate the possibilities of using time travel as a tool to change the past in order to save the future. With the successful construction and deployment of the Annorax-class Science Dreadnought, the first steps were made into a new future of exploration and conflict mitigation. 

Unfortunately, the recent theft of that same ship has potentially planted the seeds of our destruction, and those seeds begin to bear fruit in the episode “Temporal Front”. There will be political intrigue, an enemy plot, and a massive fleet engagement while the past and future of the Alliance hangs in the balance. This Featured Episode will be an escalation point in this budding conflict that you definitely don’t want to miss!

On top of another amazing episode, we have a great collection of features and updates for everyone to enjoy. First and foremost, we have a complete revamp of the Skill System. This revamp will make creating any build you want clearer, simpler, and easier across the board. Everything in the Skill System has been laid out, rethought, continually tested, and iterated on with you on our test shard for nearly two months. I couldn’t be more excited for this change, and I can’t wait for everyone to get their hands on it. 

In addition to the skill revamp we have the brand new Strategist Secondary Specialization, the Romulan Admiralty Campaign, a new and exciting Na’kuhl-themed Red Alert, and last but certainly not least, the ability to slot ship visuals independent from your starship stats.

All in all, this is one of the largest mid-season updates in the history of Star Trek Online, and I can’t wait to see everyone enjoying it in game.

Stephen Ricossa
Executive Producer
Star Trek Online

To learn more about our Season 11.5 update, check out our overview blog here.

13 comments Read more

March 23

Season 11.5 Coming April 12th!



Red Alert, Captains! We’re pleased to announce Season 11.5 our mid-season update will launch on April 12, 2016. The latest update begins with a brand-new featured episode titled “Temporal Front,” where players must prevent Na’Kuhl Temporal Agents from destroying the Federation. Season 11.5 also brings a complete overhaul to the Skill System, plus other new gameplay updates including the Strategist Secondary Specialization, Romulan Admiralty Campaign and Na’Kuhl Red Alerts.

Learn more about it in our announcement blog here!

17 comments Read more

About This Game

In Star Trek Online, the Star Trek universe appears for the first time on a truly massive scale. Players take the captain's chair as they command their own starship and crew. Explore strange new worlds, seek out new life and new civilizations, and boldly go where no one has gone before in this ever-expanding online universe.

Key Features:

  • Free-to-Play - Play a triple-A MMO experience without cost. Play from level 1 to 60 free of charge! There is no box price and no mandatory subscription. Enjoy Star Trek Online as you like, when you like.
  • Become part of Star Trek - In Star Trek Online, you will get to visit iconic locations from the popular Star Trek fiction, reach out to unexplored star systems, and make contact with new alien species. With Episode Missions, every moment spent playing Star Trek Online will feel like a new Star Trek episode.
  • Adventure in the Final Frontier - Explore strange new worlds and seek out new life and new civilizations in a vast, expanding universe. Establish contact with new races, discover resources, and uncover mysteries that will influence Star Trek's future.
  • You Are the Captain - Travel into the depths of space, across exotic planets, and even inside starships! Partake in epic space battles and lead away teams across unknown worlds, interacting with allies and battling enemies.
  • Duty Officers - Actively manage the unsung heroes of a starship and delegate assignments. Collect and trade officers with fellow captains to help a crew of legend. Earn special rewards, accolades and even advance in rank!
  • Total Customization - Using Cryptic’s Total Customization technology, every ship can be customized, from color to construction. What’s more, anyone can create a unique alien species in Star Trek Online. Leave your mark on the Star Trek universe!
  • Forge Your Own Strange New Worlds - With The Foundry, players can create and build brand new missions and stories to share with friends and the entire Star Trek Online community. Use the specialized toolset to create missions in space or on the ground. Craft custom missions, or really take your creativity to the next level by designing an entire series of episodes from the ground up!
Join us in Star Trek Online, and boldly go where no one has gone before!

System Requirements

    • OS: Windows XP SP2 / Windows Vista / Windows 7
    • Processor: Intel Core 2 Duo 1.8 Ghz or AMD Athlon X2 +3800
    • Memory: 1GB RAM
    • Graphics: NVIDIA GeForce 7800 / ATI Radeon X1800 / Intel HD Graphics
    • DirectX®: Version 9.0c or Higher
    • Hard Drive: 10GB Free Disk Space
    • Network: Broadband Internet Connection Required
Customer reviews
Customer Review system updated! Learn more
Recent:
Mostly Positive (106 reviews)
Overall:
Mostly Positive (6,866 reviews)
Recently Posted
Rayne
( 1,029.1 hrs on record )
Posted: June 25
BEST MMO EVER!! It has it's "issues" BUT over ALL, BEST GAME!! I have played SOLID for FOUR Years now, I have the Life Time Membership :o)
Helpful? Yes No Funny
Wren
( 2,708.9 hrs on record )
Posted: June 25
Game has been out for 6 years now with constant updates, so you're sure to get at least a few hours out of it. The community still exists and you won't have any problem finding an active fleet/clan to join. Even if you don't want to spend real money for a top tier ship, you're likely to get a free one at some point from one of the large events they have several times a year.

Worth the price of admission.
Helpful? Yes No Funny
Vortex215
( 95.6 hrs on record )
Posted: June 25
OMAGERD!!! IRTS TRER TRERK!!!!!
Helpful? Yes No Funny
Abzurdizma
( 32.2 hrs on record )
Posted: June 24
wanna be a starship captain? play this
Helpful? Yes No Funny
Street Captain of Presidents
( 78.2 hrs on record )
Posted: June 23
I don't play MMos much. I now play this one.

It's Free to Play, so it's definitely worth a try if you're looking at getting into it. It's also fairly easy to level up. You essentially gain a level each mission, but don't expect it to be a walk in a park.

I have yet to pay a cent, and I still love it.
Helpful? Yes No Funny
diamonte_d
( 1.8 hrs on record )
Posted: June 23
Fun little game, havent made it off planet yet but still Trekkie!
Helpful? Yes No Funny
ZethosTheSlayer
( 40.6 hrs on record )
Posted: June 23
This is easilly one of the best games I have ever played it goes aganst the f2p genre you can make it in this game without using any money at all! It is fun and unique and so customisable!
Helpful? Yes No Funny
Nitro Venator
( 1,243.0 hrs on record )
Posted: June 22
I like this game. It is an MMO so there are elements of grinding at end game but there is so much to do at the end game.
It's a lot better to play with friends than by yourself (Most of my hours were by myself) and be sure to read! Read the story, listen to the characters don't just run through everything you won't have a reason to care and it'll just be mission after mission and fight after fight and that gets real boring real fast.
It can be a fun game if you get some friends, or anybody who wants to play it, and go in together. Don't bring someone who isn't really interested. It'll ruin it for you too.
Helpful? Yes No Funny
bigmac1990
( 10.9 hrs on record )
Posted: June 21
Game is ok, but graphics and age make it difficult to play
Helpful? Yes No Funny
Most Helpful Reviews  In the past 30 days
51 of 82 people (62%) found this review helpful
6 people found this review funny
Not Recommended
88.7 hrs on record
Posted: June 5
Once upon a time (~2010-ish), there were two Sci-Fi MMORPGs. One merely had a "rough" start - that was Star Wars: The Old Republic.

Star Trek Online is an MMO with a few very interesting ideas, that could be so much more than it is. First, it's the only MMO I've seen with a level editor. Second, it takes the idea of character customization to its logical extreme. Lastly, it's set within a very rich universe.

Why am I not thumbs-upping this game?

What Works
First, customization. Your ship can be absolutely yours, from the outer hull to the bridge itself. You can be yours, in that you have 'a few' customization options for your Captain. Lastly, your bridge bunnies have the same degree of customization that you do. Want a 2410-version of a battlecruiser with bridge bunnies in TOS miniskirts? Doable!

This game has combat at two levels - ship-to-ship combat and ground combat. This is something that, again, I've never seen in an MMORPG, and combat at both levels feels reasonably good. It's a shame the downsides so outweigh this.

While the writing is questionable (this is Star Trek, after all), the missions are more than manageable, and are usually set up to be about the length of a TV episode (and, the official quests more or less fit the TV episode format in some ways.) In this way, you *can* just set aside 45m-1h for a mission, and walk away satisfied. Time-boxing in an MMO is something I've - again - never seen before, and like.

What Doesn't Work
Microtransaction. God, oh God, the microtransactions. This is the poster child of an Allegedly Free Game. Sure, you cna download it for free, patch for free, but to have anything resembling the ability to be competitive, you'd better be willing to shell out real money. Certain buy-only ships have special consoles (sort of like Trinkets in World of Warcraft) that can be equipped on other ships, but have to be de-equipped from the bought ship, first.

'But...you can make Zen in-game by exchanging refined dilithium!'

You can't make Zen in a reasonable amount of time. On 4 June, 1 Zen exchanged for 380 Refined Dilithium. Lowbie ships are 500 Zen, better ships can be 1500 or 3000. Using that rate, 380 * 500 = 190,000 Refined Dilithium. Now, sounds good, right? Just a lot of grinding? ...That would be too easy. There's an artificial limit on the amount of dilithium you can refine - 8,000 Dilithium per day. 190,000 (for our lowbie ship) / 8,000 = 23.75 days. For that newbie ship. I would define 3 days to 1 week as reasonable for a low end ship, 1 week to 2 weeks as reasonable for a high end ship, and a bleeding-edge ship as being able to be sorted within 2 weeks to one month.

Missions. This game tries to make you feel like you're free to explore, and you (sort of) are...but your freedom only goes so far. There's a number of missions where you cannot see through obvious deceptions (yes, the Ambassador really is an Undine infiltrator, and it's not subtle) or make otherwise reasonable decisions. "But Thou Must!" is very much in play in this game. If you want to be a Dangerously Genre Savvy Captain, look elsewhere.

Ship selection is another sticking point for me. If you're Federation, you're fine. If you're KDF, you're sort of OK for ship selection. Romulans can just go screw themselves, unless you want to pay out to buy a Federation or KDF ship instead. The balance of selections is pretty lopsided to the point where I can only conclude you're intended to actually play Federation, regardless of Empire choices.

This game is all about the grinding. If you absolutely must play, join during an XP boosted weekend, to rocket through as much of the early grind as possible. It won't save you from the mid-to-late game grind, or worse, the Admiralty grinds...but it's something.

I love PvP and more or less stopped when it became apparent that the developers share neither my love, nor the interest in keeping PvP interesting. The game is set up so that there's only really one PvP build per ship, and even then that exists within a very strictly controlled overall strategy.

The TL;DR
No. Just no. Not recommended, I award Cryptic/Perfect World no points, and may God have mercy on their souls.

This could be an awesome game...but it's just not. I once compared StarMade, a game with some seriously bad design decisions, to this one, but I wound up taking it back and apologizing, because comparing nearly anything else to this is unnecessarily harsh, and not at all different from saying highly unflattering things about all of a persons' female relations.

I would like to not only decry this game, but call upon the indie community to give us a game based loosely on Star Trek, maybe an MMO, that does what this game sets out to do, better than this. This game is the example of how not to do a game set in space, whatever good points it has.
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9 of 12 people (75%) found this review helpful
Recommended
320.0 hrs on record
Posted: June 18
In my experience, a solid 7/10.

Star Trek Online is a pretty damn solid MMO, especially if you're a Sci-Fi fan like me. Its combat is pretty good (especially the space combat which is fantastic and could almost be counted as one of the game's best features, in my opinion), the character customization options are also pretty good (especially for Federation players who get a metric ton of playable races to choose from ranging from Vulcans and Humans to the parasitic Trill and the warlike Andorians and telepathic Betazoid). You can even customize your star ships! Many (if not most) of the available ships have alternate parts you can use to replace the default stock parts (ex. all the Federation ships I can think of have alternate engines and saucer sections you can choose from) and different paint-jobs you can apply to further differentiate yourself from other players. You also custom-name every ship you acquire (Federation players can even give their ships their own custom-made registry numbers [ex. the Enterprise's registry number is NCC 1701]).

A lot of reviews will highlight the number of microtransactions in the game, but I think they blow it way out of proportion. Does STO contain microtransactions? Yes. A few of the cooler ships available in-game are behind a microtransaction paywall (ex. the Federation Constitution-class is a replica of the original Enterprise and is available for a fee), however, the vast majority of the most powerful vessels in STO cannot be purchased via microtransaction.

Are there better MMOs out there? Certainly. But this is, by far, the best Sci-Fi MMO I've ever played. STO's free-to-play model is fair to those who pass on microtransactions but accomodates players who don't mind shelling-out some cash to gain access to some of the ritzier playable races, outfits, ships, and bridge layouts.

I highly recommend Star Trek Online to any fellow Trekkies out there who're looking for a decent Sci-Fi MMO since you get to rub-shoulders with awesome characters like Spock, Worf, Sela, Seven-of-Nine, and Tasha Yarr. There are even a few instances where you'll fight allongside iconic ships like Voyager, Defiant, and at least three different Enterprises!
If you're a Trekkie, give it a whirl and I don't think you'll be dissapointed.
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12 of 19 people (63%) found this review helpful
Recommended
72.0 hrs on record
Posted: May 28
best Star Trek game around, don't let people steer you away by saying it's a P2W, it isn't, really, I haven't spent a dime and have three Starships with decent weapons and shields, etc at lvl 14. if you put the time and effort into it, you won't need to spend money on it.

aside from that the game gets updated with new missions and stuff at least each month, maybe even weeks. I recommend this game
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4 of 6 people (67%) found this review helpful
Recommended
126.6 hrs on record
Posted: June 19
Spent many hours on this great game. Just came back to it after leaving it for several years. For a free to play game, it offers a fine storyline, and a lot of replayability as different Role Play Moddels, as well as playing for Star Fleet, the Klingons or the Romulans. Spending money on this game is optional, as it does not interferre in any way with the main story line. But when searching for the strongest items, you can choose either to earn in game Dilithium (which might take you a long while) and transfer that into ZEN, or just straight up buy ZEN coins.
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1 of 1 people (100%) found this review helpful
Recommended
78.2 hrs on record
Posted: June 23
I don't play MMos much. I now play this one.

It's Free to Play, so it's definitely worth a try if you're looking at getting into it. It's also fairly easy to level up. You essentially gain a level each mission, but don't expect it to be a walk in a park.

I have yet to pay a cent, and I still love it.
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9 of 17 people (53%) found this review helpful
Recommended
70.9 hrs on record
Posted: May 31
Really like STO, actually one of the best ST games avalible, have to say though I wish this was an ofline RPG!!
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Most Helpful Reviews  Overall
522 of 588 people (89%) found this review helpful
Recommended
1,522.3 hrs on record
Posted: November 25, 2013
The Good:
Star Trek Online is a free to play game where you can compete at the highest levels with no cash investment. Purchasing items from the store help's support the game, however this is one of a few MMO's where those with money are not left totally behind.

A lengthy story line is included that you can complete solo by filling the rest of your team positions with your bridge officers. Alternatively you can team up with friends and enjoy the experience together. The game contains a rich mix of ground and space missions in both the story line and the Special Task Force (STF) missions. There are also Zones such as Defari, Romulas, Voth and Nukara Prime where you can land planet side and complete a variety of missions. The developers are constantly adding new content, regions and special events. Anything can happen from free ships, a vacation to Risa or a visit from christmas Q.

Once you have reached max level there is the repuutation system to earn further bonuses and equipment. Plus Elite STF missions to test you.

The Bad:
Star Trek Online experience lag when servers are heavily. The interface and options are overwhelming so is the depth of charecter customisation and training. Bugs do exist and most have work arounds, this is not uncommon in a sofware upgraded over so many years.

Summary:
STO overall for a free to play is robust and has held my interest as a long term game. Main factors in this are the customization you can make to ship and crew and the changing content. We recommend you give the game a try.
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717 of 827 people (87%) found this review helpful
3 people found this review funny
Recommended
3,966.9 hrs on record
Posted: January 2, 2014
Damnit Jim, I'm a doctor, not a reviewer.

EDIT: Time for a more serious review I think. I would change from thumbs UP to thumbs DOWN but this review is for some reason already highly visible.

Delta Rising is a rapidly growing disaster due to several really idiotic decisions. The core content itself is sound. New episodes are fun and creative, with a compelling story and interesting T6 ships and mechanics.

However there are a lot of persistent bugs, some over a year old, and swathes of existing content and queues in dire need of overhaul. Instead, Cryptic seem to focus on bringing out new, very poorly QA-tested, content and systems with associated P2W aspects and let the problems pile up.

Throw in some very poorly timed nerfs, complete disregard for the sorry state of XP earning, and a total lack of dev communication, and you have a team so far removed from reality that they have the gall to call this the "best expansion yet". One can take a quick glance at the steam player numbers and see how it actually went down. Why not look at the dismal PvE queue numbers while you are there?

tl;dr, still a great Trek experience, but some fools in Cryptic HQ seem to be going out of their way to make this game as unenjoyable as possible.

"DO YOU RECOMMEND THIS GAME?" - NO
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546 of 625 people (87%) found this review helpful
23 people found this review funny
Not Recommended
530.1 hrs on record
Posted: May 6, 2015
I wish there was a middle-of-the-road option where I could recommend this game under certain circumstances. But since there isn't one, I feel like the most honest thing I can do is not to.

I have a few hundred hours invested in this game, which I started to play in 2014. Since then I've gotten my main character to 60, and created a few alts that are on their way there as well. I've pretty much exhausted all there is to do in my main, and finally feel like I can do this justice with a review.

So is this a bad game? I am inclined to say no. However, there are many negative things that will hold the experience back for you. The thing is that, mostly, they are not enough to stop you from playing once you've tried it and if you've liked it for what it is. But after a while, dissapointment might start to catch up with you nonetheless.

STO is a bittersweet experience. I feel that most of the time, for every three good things this game has, there is also one bad thing to go along.

Pros:

-The episodes are really good. This game has an interesting story that kept me going from beginning to end to see what happens.
-Space combat is not the most deep out there, but its satisfying and fun. Yes it's brainless and a spacebar smasher, but enjoyable.
-It feels like a true Star Trek experience, despite some questionable things lore-wise.
-Missions are repetitive, yeah, but more often than not many of them can be quite creative and entertaining.
-There is a lot of room for roleplaying if you're into that sort of thing.
-A good amount of content that will keep you busy for a few hundred hours.
-The foundry allows for some welcome creativity and what I consider the most meaningful player run aspect of the game. It helps keep things fresh and going when you are out of episodes from the game's main storyline.
-Getting in-game currency is not as painful as in other games, and the Exchange (a.k.a auction house) is great for fattening up your wallet.
-There is a sizeable amount of voice acting (many of it from actors of the actual Trek shows) to help immersion.
-You can customize your character appearance anytime you want, and as many times as you'd like.
-The fleet (a.k.a guilds) system is good and has a lot of things going for it, from your own fleet starbase to many other cool things you can add and customize in it.
-There is a decent amount of fan service and the tie ins between the tv shows and the game can be clever from time to time.
-There are nice events that let you have neat things, as well as giveaways for the same purpose.
-The game is regularly updated with content.

Cons:

-The game is designed to extract money from you. What I hate is that half of how it's done seems appropiate to me. The game seduces you to buy uniforms and packs from your favorite shows. If the milking would have stopped there, It would have been fine. But nope, the game asks you to pay up for the best ships of the game, or grind dilithium for around 2 months just to get one of the tier 6 ships (currently the best ones). And then theres the whole "pay here for xp boosts, pay here to unlock more inventory slots, more character slots, and this and that, and etc." which isn't as annoying as how it was on SWTOR, but still pretty out there.
-Ground combat is terrible. At first, I accepted it for what it was, but after hundreds of hours invested here I have come to grips with reality and had to admit the truth: it is just horrible. Shallow, thin, counterintuitive, buggy, and just an overall mess. The AI of your companions gets the job done, but it is barebones basic. And enemy AI is just laughable. Patrols can be so bugged up, their walk will jitter and flicker around like a bad LSD trip.
-The game feels like a singleplayer game that was slapped the MMO label because of some online components. There isn't really any need to group for questing and exploring, and end-game content is sort of shallow to even bother and fully experience it, so that pretty much erases any meaningful purpose to grouping.
-Fleet actions (a.k.a. dungeons) are ok when they are space based but horrible when ground based. And even in space they can be boring, tedious and repetitive: fight waves of guys, protect some AI ships, and a small twist here and there depending on the particular one you're doing. There are different difficulties in which you can complete these, but considering you pretty much blow through everything with standard solo gear, the need to come together to get the best pieces seems like an aftertought. Don't expect endgame organized raiding here.
-The community is just dreadful. The chat on Earth Space Dock really brings out the worst in humanity. I've actually created a special tab in the chat window that filters it out for whenever I visit. Players are not helpful, and every channel feels full of slander and insufferable banter. In groups, it's the norm to roll need on everything, even if you dont really need the gear at all.
-This game is not noob friendly. The UI design is not entirely convoluted, but it can take a while to figure out. The map is a mess that will make your head spin the first time around. It is a labyrinthine disaster that will not be kind to a new player at all. Hell, I'm 60 and I still get confused looking at it.
-The exploration factor is virtually unexistant, except for some random missions you can pickup when flying near some planets.
-There is a lot of grinding, particularly with reputation, dilithium, stuff for the fleet, credits and many other currencies.
-Bugs. Bugs, bugs, bugs, bugs. Little bugs, medium bugs, large bugs, game breaking bugs. Bugs everywhere. Sometimes they get patched. Sometimes they don't. Developers are not as terrible as people often say, but they sure slack when it comes to patching for fixing errors. Not to add content, though; they can profit from that.

And despite having much more negative things to say about the game than positive and overall not recommending it, I feel obligated to answer the following question: is there any circumstance in which you would recommend the game? Surprisingly, yes.

If you are a hardcore fan of Star Trek and videogames, and you are willing to depart from some money then this is for you. Or perhaps if you are one of those fellows that do not mind to grind for months. If you like roleplaying, this game can be hours of fun as well if you find the right fleet.

If you're looking for a deep MMO with complex mechanics, don't bother downloading this. If you're not willing to open up the ol' wallet or grind your way through all the stuff you need, then keep browsing for something else as well.

What keeps this game alive and running with faithful players that follow it, is that despite all the bad, it is fun. A lot of fun actually. Many of us stick around waiting for a miracle that might never come: for Cryptic to revamp the areas that need it, and to patch the game so it can be rid of the problems it has. Perhaps a bigger developing team, and a more humane cash shop.
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1,065 of 1,259 people (85%) found this review helpful
56 people found this review funny
Not Recommended
6,259.7 hrs on record
Posted: October 25, 2014
By all means play this game so long as you don't spend money on it.

For those that don't know, Star Trek Online (STO) is an MMORPG loosely based in the Star Trek universe. Canon is not followed that heavily however there are facilities to create your own story, involving roleplay communities and the foundry which is a tool to design your own missions. If you are a Trek fan I would personally leave your Trek canon feelings at the door as you might find they get challenged at regular intervals.

That said it is a personal thing, and so work through the story because that is one thing that STO has done reasonably well for. The art in STO has always been very good and so that combined with the story missions has always made good time spent.

Now pre-Delta Rising this game was pretty unique in that people who were casual, hardcore, in-between or even super-casual could play the game and be able to enjoy it. You could be competitve on less than an hour a day, and while some things required more commitment, it was something that would get you competitive with others without too much grief.

However those positives mentioned I would be negligent to not go over in detail the severe issues in the game, and therefore why I cannot in good faith recommend this game to anyone who wants an enjoyable, sensibly progressive experience or doesn't want a second job.

I am now talking post-Delta Rising for the most part, which is where most of the issues that now permeate the game originate from. I'll be talking about the bugs, which has been an ongoing issue anyway, the difficulty settings, the ongoing issue of the degraded state of testing and bad customer relations.

STO is riddled with so many bugs it makes an ant colony look small. Two of the top developers have openly admitted to not listening to player feedback any more, which is very apparent. The beta test server is now mockingly called the 'exclusive preview server' as what you see is what you get, broken mechanics, bugs and game-breaking exploits with it.

Part of the reason for this is that their QA team for STO is a measely 5 people strong (http://sto-forum.perfectworld.com/showthread.php?p=20853101#post20853101). This has shown through the years as bugs have built up due to there never being enough bugs fixed before a lot more come in to replace them like a hydra's head.

Some proof of the developers lack of regard for the player opinion:
1) http://sto-forum.perfectworld.com/showthread.php?p=13321451#post13321451
This link is to the Star Trek Online forums. It has a message from Tacofangs that tells us that by the time they are putting out content it is basically set in stone apart from the odd tweaks here and there, and usually they are just tweaks.

2) https://www.youtube.com/watch?v=dYsw_GYP8Ok
An interview which enraged players when Geko says that there is no actionable feedback on the Duty Officer UI. Suffice to say there was plenty of it and they did back track in a small manner after the uproar the interview caused and did give an option to minimise the UI.

3) http://sto-forum.perfectworld.com/showthread.php?t=1224081&page=79
Because a practical case in point is always good, this is the link to the Tribble Feedback post for the Upgrade System. This is by far and away the most recent poignant example of the effort Tribble Testers such as myself put in to be simply ignored. I challenge anyone to go through that thread and find a dev response that addresses the core concerns of that well tested feedback.

As far as Cryptic are concerned, money comes first and retaining players second. Feedback is ignored unless something crops up that damages their profits, which is why the game is so badly riddled with bugs.

A very recent example is the recent release (Delta Rising) had such a huge content gap that many of us had to run patrol missions to fill the levelling gap, Cryptic even recommend this as the way to do it. However a bug that was flagged up during testing was the patrols weren't all scaling. Of course because this wasn't fixed it made it the easiest patrol and so people used it to get past the absurd gaps.

So what do Cryptic do? They roll back a decent sized number of the players, cut experience gains by 70% and call everyone who took part exploiters. As you can imagine, although some would obviously exploit, the vast majority weren't and Delta Rising is becoming a PR nightmare.

The reason this turned into a PR nightmare is two fold, firstly and as I have said, they ignored tribble testers. Yet the big issue that started up was that many folks who got hit by the roll-back were innocent of any wrongdoing. Anyone who has had any serious experience with Cryptic's customer services knows their ability to read data is severely lacking. I have personally been quoted inaccurate purchase history, incorrect data on missing items and even had the representative show a critical lack of company knowledge about current events, even about new development blogs that I was asked to send a screenshot of to prove existed.

Next thing I want to talk about is the state of the game in terms of how one participates in the end game content and how easy that is to do. As it stands now Ground Combat allows for a lot more build flexibility than Space Combat does. The closer you get to end game Elite level (the top grade) the more you have to build a ship that is focused on damage dealing and little else.

So to clarify, Space Combat at end game has become a DPS Race (DPS = Damage Per Second), where having DPS more in the 20-30k range or higher is essentially required to complete the missions, simply because the devs decided ramping up the hitpoints, shields and resistances on enemies exponentially was the way to improve difficulty which has only led to a system where creativity is punished in favour of linear builds.

On the other hand we have Ground Combat that is still accessible to build variety so long as the build is sensible and is well fought out, and in fact each profession can run at least 4-5 different base builds and all of them can be effective. However that being said Cryptics idea of making this harder was to increases the numbers of tough enemies in missions and make them hit harder, something that doesn't make the experience reinvigorating or challenging on ground maps.

One thing that links both though are the awkward optionals. Advanced queues have timers or objectives that instantly fail the mission if they fail, which is bad from a player progression standpoint as a fresh 50 is going to struggle to get gear they need, as the gear materials come from those missions which has led to a sort of necessity of either having a very competant team or the chance to be carried through, both options of which are poor game design. However the sad part is anyone who has the gear already has a leg up and can finish the missions with relative ease still, however at this point in time Elite Borg queues are missing so using the old favourites as a comparison is not easy, however I will post videos of before and after in case anyone wants to look them over.

A comparison:
Old Elite Khitomer Ground: https://www.youtube.com/watch?v=AWNFn7JdbXA Only 4 Elite Tactical Drones when this was filmed.
New Advanced Khitomer Ground (Technically supposed to be old Elite): https://www.youtube.com/watch?v=KhaqdIHtIEo This has 17 Elite Tactical Drones in, slightly weaker but still time eaters for less geared or experienced teams.

I will post Elite Comparisons when they become available.

Want to play? Go right ahead, but when you start hitting the pay walls, don't ignore the fact you'll be paying literally hundreds of whatever currency you use to get competitive, it's not like before when newer folks had every chance to be as good as the older players.

So would I recommend this to anyone? Of course not, play for free but don't be surprised when Cryptic ruins it, again.
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