Explore. Build. Conquer. EVE Online immerses you in a sci-fi experience where your every action can have rippling effects across a massive online universe. Team with and compete against over 500,000 players in epic starship battles or wage economic warfare on the galactic player-controlled market.
Brugeranmeldelser:
Seneste:
Blandede (222 anmeldelser) - 65% af de 222 brugeranmeldelser, fra de seneste 30 dage, er positive.
Samlet:
Meget positive (4,215 anmeldelser) - 83% af de 4,215 brugeranmeldelser for dette spil er positive.
Udgivelsesdato: 6. maj 2003

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Køb EVE Online - Core Starter Pack

Notice: Purchasing a Starter Pack will initiate the creation of a new EVE account. This account cannot be combined with any existing EVE account (trial included) and has to be accessed separately through the Steam client.

Monthly subscription fee required after first month. Subscriptions & PLEX through the Steam store can only be purchased by users that have purchased the EVE Online Starter Pack via Steam on or after June 4th, 2013.

Owners of the EVE Online: Starter Pack will be unable to purchase the EVE Online: Premium Edition for the same account.

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PLEX

Buy EVE Online PLEX

PLEX is short for 30 Day Concord Pilot License Extension. It's an in-game item that can be used to pay for your subscription without using more traditional payment methods.

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18. august

PLAY FOR FREE THIS WEEKEND!

 

We invite you to play EVE Online for free this weekend from August 18th 10am PST to 21st 1pm PST. Either you can start a completely new account on Steam for free over the weekend, or you can reactivate your old, inactive EVE Steam account (if it was created after May 2013 and was unsubscribed for 30 days or more).

Additionally, we offer massive discounts on Core Starter packs (75% off) including 30 days of game time, Premium Editions including PLEX (50% off), as well as 10% off Content packs, PLEX, and Aurum.

If you are looking to strengthen your corporation, alliance or coalition with new players or returning veterans, this is the time! Lend your newbros a hand and reap the benefits of additional manpower - as we all know, there is power in numbers.

Spread the word and join the free EVE on Steam celebration

Small FAQ

Eligibility

  • Players with no ownership of EVE Online on Steam
  • Players with ownership of EVE Online from May 2013 and expired subscription for at least 30 days.

New Players
  • Q: How to claim the weekend offer?

  • A: Navigate to EVE Online's product page and hit Play Game button. After downloading the launcher and fully updating it, please restart it to get an account creation welcome screen. Once you finalize the account creation process, you should be all set. Welcome to EVE Online

  • Q: Can I buy Core Starter pack or Premium Edition on top of the Free Weekend Account?

  • A: Yes, absolutely. But only one of them.

Returning Players
  • Q: How to claim the weekend offer?

  • A: Navigate to the account management page and login into your account via Steam. If your account is eligible, you will see Offers button on the right top corner. Click it and accept the 3 day special on the next page. Welcome back to EVE Online

  • Q: If I claimed Free Steam Weekend in May, can I still take part in this?

  • A: Yes, you should be. If you encounter an issue, please let us know.

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17. august

Customer Support: Past, Present and Future



It's been around a year since EVE Online’s Customer Support Team last published a dev blog and so we felt it was time for an update. This blog is all about Customer Support and as such it will not include any game content or release information. With that being said let's talk about tickets. 

A Year in Review
Before we talk about ticket reply times, queue status and address some of your feedback, we want to highlight some of the events since last we spoke.

New Ticket System

Last June we went live with a new ticket system, a much needed improvement on the old system which had been in use since EVE launched back in 2003. We got to play with lots of new tools which help track ticket submissions metrics, measure reply time averages (more on this later) and lots of other fascinating stuff which quite probably only the Lead Game Masters find interesting but which ultimately benefit you, the players.

Perhaps the most obvious benefit to players of the new system was the Help Center which contains around 190 articles and gets over 5000 views per day. We love communicating directly with you all, but I think you would all agree that it is preferable if a player can have his question answered without the need to submit a ticket.

CSM X Summit

For the second year in a row we scheduled a session to meet with the CSM during their summit here in Reykjavik.  One of the major concerns they raised was transparency with regards to what is and what is not an exploit. Because of this feedback, the Known and Declared Exploits article was produced. It's one of the most "liked" articles and we aim to keep it updated as much as possible. We're looking forward to meeting with CSM XI in September.

Player Submitted Art

Last March the Operations and IT team expanded their territory and erected a new wall between themselves and Customer Support team. The bittersweet moment of the final part of the wall going up left us with a sense of loss (<3 the ops team) but also a whole lot of blank wall to cover. Despite our best efforts to decorate the wall it was decided that a couple of cat meme pics just weren't going to be good enough. So we asked you, the players, to create some art for us to hang on the walls. You responded admirably and the winning art was printed out and now proudly hangs for all Game Masters (GMs) and visitors to see. 


The Status of the Ticket Queue
As well as the above highlights for the department we must acknowledge that these past 6 months have had their difficulties, and to be honest the support we have provided for the last few months has not been ideal.  Twice in the past six months, mostly due to issues outside of our control, our ticket queue has gotten so high that we made the difficult decision to send out mass replies to the majority of tickets in the queue asking players to update their tickets if their issue persisted.  We were able to reduce the queues by about 70% using this emergency measure but it’s not exactly great support and we fully acknowledge that. However, as of writing, our level of support is high, our reply times low, and we aim to keep it that way.

In mid-June we made some changes to our email routing which resulted in replies to tickets by players not getting into our support system. New tickets were able to be submitted but any replies submitted by email to tickets did not make it into our system; this affected 1701 players. We should have detected the problem earlier but for a while it went unnoticed. Once we discovered this issue we contacted the affected players, apologized and provided a ship skin as compensation.

Queue Structure
Perhaps it would be a good idea to give a quick overview of how the Customer Support ticket queue is setup before we go any further. Players submit tickets which are filtered into various categories Billing, Gameplay and Technical being the three main ones with each category having sub-categories. It’s not a case of all tickets being in one big queue and then handled on a first come first served basis. We can't adopt a "one big queue" approach with all GMs working out of it because different GMs have different training and specializations. Also some tickets are more time sensitive than others and they need to be addressed as soon as possible.

All tickets are important to us but we do filter some tickets into a queue in which a GM will reply to the ticket is less than an hour--usually within 15 minutes.  In this queue we handle the aforementioned tickets which are time sensitive such as offensive behavior, player harm reports (broadcast for reps), stuck characters, and some tickets which can be quickly solved with the click of a button such as agent mission issues.  

We also tend to handle most account information tickets in this queue. The reasoning behind this is that if a player wants to come back to the game and does not remember his account details then we want to be able to provide them as quickly as possible rather than have him wait for a few days during which time the urge to rejoin may fade or when they might not have time set-aside to make their grand return.

Ticket Reply Times
One of the most common points of feedback from players is that we need to be more transparent on how long a player can expect to wait before their ticket is replied to. We would love to be able to say to a player that they can expect a reply to their ticket in "x" hours, but this is simply not possible with how our support system works and because there are too many factors to consider when estimating reply times. 

One factor which affects reply times is how many tickets we receive. It should be simple in that the more tickets we predict to receive the greater the reply times will be. However, predicting the amount of tickets we expect to receive is not that simple. With our new system we can get a fairly good estimate of how many tickets we will receive in an average week. With EVE though there is rarely such a thing as an average week. The graph below shows daily tickets received from July 2015 to July 2016. As you can see there are frequent spikes in tickets submitted each of which would throw off any estimate of reply times we could provide to players. 

Some spikes represent expansions, which we can take into account because they are planned, but some spikes in ticket submission spikes come pretty much out of the blue. The two biggest spikes we saw in the last year came from issues which we did not expect to cause a huge number of tickets. For instance, one issue relating to players encountering a black screen when logging in was completely unexpected.


(click to enlarge)

The approach we are aiming towards is that players will receive the first reply to their ticket within 36 hours of the ticket being submitted. By aiming towards this goal we remove the need to provide what would likely be inaccurate estimates for reply times. 

Below you can see on average for July 2016 of how long a player waited before they received the first reply to their ticket. The 0-1 hours reply typically relates to those tickets which are handled in the queue mentioned earlier which deals with time sensitive or easily resolved issued. Getting the average first reply time down to 36 hours is going to be tough to achieve and it won't happen overnight but we feel that its attainable and a level of support that you deserve.



"Hire more GM's!"
When talking about reply times with players we often get asked why we cannot simply hire more GMs when reply times get too high. EVE is a beautiful, vast and challenging game for players and GMs alike. It simply takes time to find the right GM for each position we want to fill. This is especially true for non-English language support. Its further complicated in that we would generally need a new employee to relocate to a barren, volcanic rock in the middle of the north Atlantic, or Iceland as its more commonly known. 

For other games a new GM may be fully trained after a few weeks, whereas with EVE it takes around six months to fully train a GM and expect them to operate with any degree of independence. This means that if the ticket queue suddenly spikes we can’t just hire a dozen more GMs to handle the load.  Hiring 100 extra GMs is just not viable – ultimately we are a business and we need to try to maintain a staffing level that provides the support we want to give you guys but is cost effective.

With that being said we have recently expanded our team both in Iceland and abroad. Indeed, at the time of writing this blog we expect to welcome a couple of new GMs to the team next week.

Account Security Cases (Hacking & Account Sharing)
If you have visited the r/EVE subreddit over the past few months, you may have seen some threads concerning the reply times for tickets relating to account security. It's worth taking a moment to provide some insight into these cases and why they take so long to resolve.

Account security cases are perhaps the most complicated tickets that we deal with, due to this complexity they tend to need to be handled by our most experienced GMs who have years of experience. 

These cases often involve ISK and assets being laundered by other players or Real Money Trading (RMT) operatives, using all manner of tricks that need to be tracked in order to reverse damages or to take punitive measures against those involved. During this process a GM may find more hacked accounts, each of which need to be investigated. This further complicates and extends the amount of time spent per ticket.

Since the introduction of skill extractors we saw a large increase in the amount of RMT motivated cases. This increase has led to our security team, GMs, and dedicated software teams collaborating to produce specialist tools to aid GMs in identifying and resolving these cases. It took time to research, produce and implement the tools but they have since made a great impact on how quickly we process these cases. 

Unfortunately delays in developing these tools lead to long waits for replies to tickets from players with compromised accounts--delays which we failed to communicate transparently to our players at the time.  Those affected players have our sincere apologies and hopefully should have received some additional game time as compensation for the delays and lapses in communication.

We plan to do better in future, but ultimately need our players to help address these issues by asking that they make use of two factor authentication for their accounts and refrain from involvement in account sharing or funding RMT by ensuring they only purchase PLEX and other EVE services from CCP or our authorised resellers.

Future Improvements
Earlier we mentioned that we aim to reduce our first reply time for all tickets to within 36 hours. We have some upcoming changes to Customer Support over the next few months, some of which will be visible to EVE players and some of which are internal to the department.

Most of the improvements needed to provide better support are on us to complete. But there are some things that you can do to help us out:
  • Provide all the basic information you think may be useful to a GM. We regularly get tickets from players who want a reimbursement for a ship loss. But they don’t include the name of the character who lost the ship or the ship type. This means that instead of being able to investigate the loss the GM has to ask for the information, which means a delay in resolving the ticket. 
  • Please don't submit duplicate tickets about the same issue. We genuinely understand that if you don’t hear back from us then the natural inclination is to ask for an update, sometimes through submitting another ticket. Submitting more than one ticket about the same issue can impact reply times for you and other players. We humbly ask that only one ticket about an issue be submitted.
  • If you have an issue which affects multiple members in your corporation or alliance, then please get a representative (preferably a director or CEO) to contact us on behalf of the affected players rather than having all affected players submit a ticket. Generally, we have to speak to a director or CEO anyway when dealing with corporation or alliance issues so it just makes sense for one person to contact us.  
  • Bumping tickets does not improve a ticket reply time. We just wanted to mention this because we do see players regularly send replies to their ticket with the intention to ‘bump’ it to the top of the queue. This effectively does nothing to the tickets place in the queue.

Finally, on behalf of every GM in the department, we just wanted to thank you the players for making the game what it is. We look forward to talking to you via tickets or in person at Fanfest or one of our awesome player gatherings.

Fly safe!
o7

GM Ender
Director of Customer Support 

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Core Starter Pack



Introducing the new EVE Online Starter Pack! Designed from the ground up to kickstart a new pilot's career, the Core Starter Pack features a full arsenal of skills and gear for miners and crafters.

The Core Starter Pack includes:

  • The ORE Venture mining frigate
  • A full set of modules and equipment to kit out your ship
  • Extra skills, ready to train
  • Blueprints to build the Venture and the deadly Corax destroyer
  • A Mobile Depot personal deployable
  • Avatar apparel: male “Esquire” and female “Executor” coats (black)
  • Prototype Cerebral Accelerator (skill booster)
  • 30 days of game time

To help advance your career in space, choose one or more of the following Content Packs:

  • The Colonist Content Pack equips you with the essentials for your own planetary industry colonies.
  • The Explorer Content Pack provides specialized gear for whose make their fortunes discovering and looting lost treasures.
  • The Industrialist Content Pack gives you skills, minerals, and blueprints to get started as a manufacturer of the machines of war.
  • The Skirmisher Content Pack arms you with a combat-ready Breacher frigate, ammo and the skills you need to learn to hold your own in battle.

Premium Edition



Leave all your options open and be ready for anything with the Premium Starter Pack. Everything from the Core Starter Pack and all four Content Packs are included. We’ve also added some of the hottest battleship skins and PLEX, an in-game token worth 30 additional days of game time that can be used or traded on the EVE market. Be prepared for wherever your adventurous spirit wants to take you with the Premium Edition.

The Premium Edition includes:

  • Core Starter Pack (including 30 days of game time)
  • All four Content Packs (excluding Aurum): Explorer, Colonist, Industrialist, Skirmisher
  • Abaddon Tash-Murkon Battleship skin
  • Hyperion Innerzone Shipping Battleship skin
  • Maelstrom Nefantar Battleship skin
  • Rokh Wiyrkomi Edition Battleship skin
  • 1 PLEX (30 additional days of game time)
  • 750 AURUM for New Eden Store

Om dette spil

Udforsk. Byg. Erobr. EVE Online bringer dig ind i en sci-fi-oplevelse hvor hver handling, du tager, kan have skvulpende virkninger over et massivt online univers. Gå sammen og kæmp mod over 350.000 spillere i en episke starship-kampe eller udkæmp lønsom krigsførelse på det galaktiske, spillerkontrolerede marked.

Centrale elementer

  • Adskillige PVP-systemer – Meld dig til fraktionskrigsførelse som én af de fire EVE-racers loyalist idet du undgår lovene som en dybrum-pirat eller gå i krig i den storstilede alliancekrigskonflikt, hvor kampe kan bestå af over tusinde piloter, der tørner sammen i forsøget på at opnå overlegenhed blandt stjernerne. Eve online lader dig vælge PVP-typen, som passer din spilstil.
  • Massiv spillerdrevet økonomi – Alt, der købes og sælges på EVE Online-markedet, fremstilles og byttes as spillere. Køb og sælg ordre, kontrakter, kurér-aftaler - mange andre værktøjer er tilgængelige, så spilleren kan udgrave sit industrielle imperium. Stig til vejrs som en kløgtig entreprenør eller som et medlem af en af de mange eksisterende mega-virksomheder i EVE.
  • Udforskning, minearbejde, missioner – EVE Online tilbyder et forskelligt udvalg af udviklingsveje. Spillere kan skride frem som købmænd, industrialister, politikere, spioner eller mange andre karrierer uden begrænsninger. Hundredvis af evner, som kan trænes, og åben gameplay gør dig i stand til at definere rollen, du vil spille, i det virtuelle univers.
  • Befriende karakterudvikling - "Slæb" aldrig over en evne igen. Passivt evne-opnåelsessystem gør dine evner i stand til at stige, selv når du er offline.
  • Ét enkelt univers - Deltag med hundredtusindvis af spillere i det samme vedvarende univers, hvor din berømmelse eller vanære ikke begrænses til bare en delmængde af spilstammen.
  • Gratis udvidelser – Du vil aldrig skulle betale for en EVE-udvidelse - når EVE-universet bliver større, gør fordelene ved din subskription det også.
  • Spil GRATIS – Fastslåede spillere kan med tiden betale for deres spiltid med penge, de tjener, mens de spiller.

Systemkrav

Windows
Mac OS X
    Minimum:
    • Supported OS: Windows 7 / 8.1 / 10
    • Processor: CPU that supports SSE2 (Intel Dual Core @ 2.0 GHz, AMD Dual Core @ 2.0 GHz)
    • Memory: 2 GB
    • Hard Drive: 20 GB Free Space
    • Video: GPU with 256 MB VRAM or more that supports Shader Model 3 and DirectX 9.0c (AMD Radeon 2600 XT or NVIDIA GeForce 8600 GTS)
    • Audio: Supports SSE, Direct Sound compatible
    • Drivers: DirectX® 9.0c (included) and latest video drivers
    • Network: ADSL connection (or faster)
    • Note that older graphics cards such as the NVIDIA 6000 and 7000 series may work but are not officially supported. Please note that Windows 95, 98, ME, NT, 2000, XP and Vista are not supported.
    • Note: the minimum screen resolution for EVE is 1024x768. Audio hardware must be Direct Sound compatible. For optimum performance, use latest drivers available.
    Recommended:
    • OS: Windows 7 / 8.1 / 10
    • Processor: Intel Pentium i7 Series or AMD X4 @ 2.0 GHz or greater
    • Memory: 4 GB or greater
    • Hard Drive: 20 GB free space
    • Video: AMD Radeon 6790 or NVIDIA GeForce GTX 560 or better with at least 1 GB VRAM
    • Audio: Supports SSE, Direct Sound compatible
    • Drivers: DirectX® 11 (included) and latest video drivers
    • Network: ADSL connection or faster
    Minimum:
    • Supported OS: Mac OS X 10.9, 10.10, 10.11
    • Processor: CPU that supports SSE2 (Intel Dual Core @ 2.0 GHz)
    • Memory: 2 GB
    • Hard Drive: 20 GB Free Space
    • Video: NVIDIA GeForce 320m, Intel HD 3000
    Recommended:
    • OS: Mac OS X 10.9, 10.10, 10.11
    • Processor: Intel i7 Series @ 3.0 GHz or greater
    • Memory: 8 GB or higher
    • Hard Drive: 20 GB free space
    • Video: NVIDIA GeForce 675mx or better with at least 1 GB VRAM
Kundeanmeldelser
Systemet til kundeanmeldelser er blevet opdateret! Lær mere
Seneste:
Blandede (222 anmeldelser)
Samlet:
Meget positive (4,215 anmeldelser)
Senest opslået
Negermark
156.7 timer bogført
Indsendt: 9. august
9/11
Would waste all my money to get blow up by russians
Hjælpsom? Ja Nej Sjov
Hector
0.7 timer bogført
Indsendt: 8. maj
♥♥♥♥ game
Hjælpsom? Ja Nej Sjov
Asgeirr ︻デ═一 - - - - - -
32.5 timer bogført
Indsendt: 8. februar
Rigtig god spil!!!!!
Hjælpsom? Ja Nej Sjov
sylli
4.0 timer bogført
Indsendt: 15. oktober 2015
no gameplay, nothing to do, all u can do is mining. the game need a way better setup for players
Hjælpsom? Ja Nej Sjov
johnnyekelin
2,055.6 timer bogført
Indsendt: 22. april 2015
SUPER SPIL
Hjælpsom? Ja Nej Sjov
Dharen
7,217.1 timer bogført
Indsendt: 18. marts 2015
9.5/10
Meh, it's okay i guess.
Hjælpsom? Ja Nej Sjov
AnTi^
2,535.2 timer bogført
Indsendt: 23. februar 2015
Very good game. Highly addictive.! Can only recommend. For new players, it takes tme to learn to play! And it is not easy! But really worth the effort.!
Hjælpsom? Ja Nej Sjov
Caucasoid ♚ ت
636.7 timer bogført
Indsendt: 23. juli 2014
I play this game. Been doing so since 06. Great grfx. awesome effects. bueatiful places you go to. the mass and vastness of it is amazing. unparallal to any other mmo. You are free their are no rules just a hell of a lot to do.. you'll never get bored, if you by any chance do you simply do something else.?
Hjælpsom? Ja Nej Sjov
[Binaryname_01010100]
4.1 timer bogført
Indsendt: 27. juni 2014
This game is ♥♥♥♥!!!!!
Hjælpsom? Ja Nej Sjov
mugost
2,011.6 timer bogført
Indsendt: 4. juni 2014
If you are into MMORPG, sandbox or space games in general you must give this game a try. Anybody can sign up for 14 days trial or have a existing player invite for 21 days, but it's not everyone that can handle this game!
Many people find the wide possibilities a confusing mess, some find the loose EULA and almost unrestricted player interaction (and the opportunity for income, by it) to brutal. But if your can wrap your brain about these details and don't need fluffy rainbow elf's etc. this might be the game for you.
Hjælpsom? Ja Nej Sjov
Mest hjælpsomme anmeldelser  I de sidste 30 dage
1 af 1 brugere (100%) fandt denne anmeldelse brugbar
2 personer fandt denne anmeldelse sjov
Anbefalet
156.7 timer bogført
Indsendt: 9. august
9/11
Would waste all my money to get blow up by russians
Fandt du denne anmeldelse brugbar? Ja Nej Sjov
Mest hjælpsomme anmeldelser  I alt
7 af 7 brugere (100%) fandt denne anmeldelse brugbar
Anbefalet
2,011.6 timer bogført
Indsendt: 4. juni 2014
If you are into MMORPG, sandbox or space games in general you must give this game a try. Anybody can sign up for 14 days trial or have a existing player invite for 21 days, but it's not everyone that can handle this game!
Many people find the wide possibilities a confusing mess, some find the loose EULA and almost unrestricted player interaction (and the opportunity for income, by it) to brutal. But if your can wrap your brain about these details and don't need fluffy rainbow elf's etc. this might be the game for you.
Fandt du denne anmeldelse brugbar? Ja Nej Sjov
3 af 3 brugere (100%) fandt denne anmeldelse brugbar
Anbefalet
636.7 timer bogført
Indsendt: 23. juli 2014
I play this game. Been doing so since 06. Great grfx. awesome effects. bueatiful places you go to. the mass and vastness of it is amazing. unparallal to any other mmo. You are free their are no rules just a hell of a lot to do.. you'll never get bored, if you by any chance do you simply do something else.?
Fandt du denne anmeldelse brugbar? Ja Nej Sjov
2 af 2 brugere (100%) fandt denne anmeldelse brugbar
2 personer fandt denne anmeldelse sjov
Anbefalet
7,217.1 timer bogført
Indsendt: 18. marts 2015
9.5/10
Meh, it's okay i guess.
Fandt du denne anmeldelse brugbar? Ja Nej Sjov
2 af 5 brugere (40%) fandt denne anmeldelse brugbar
1 person fandt denne anmeldelse sjov
Anbefalet
926.2 timer bogført
Indsendt: 27. december 2013
Это божественно!
Fandt du denne anmeldelse brugbar? Ja Nej Sjov
0 af 2 brugere (0%) fandt denne anmeldelse brugbar
Ikke anbefalet
4.0 timer bogført
Indsendt: 15. oktober 2015
no gameplay, nothing to do, all u can do is mining. the game need a way better setup for players
Fandt du denne anmeldelse brugbar? Ja Nej Sjov
0 af 3 brugere (0%) fandt denne anmeldelse brugbar
Ikke anbefalet
0.7 timer bogført
Indsendt: 8. maj
♥♥♥♥ game
Fandt du denne anmeldelse brugbar? Ja Nej Sjov
0 af 3 brugere (0%) fandt denne anmeldelse brugbar
Ikke anbefalet
4.1 timer bogført
Indsendt: 27. juni 2014
This game is ♥♥♥♥!!!!!
Fandt du denne anmeldelse brugbar? Ja Nej Sjov
Anbefalet
160.5 timer bogført
Indsendt: 9. marts 2014
Thumbs up!
Fandt du denne anmeldelse brugbar? Ja Nej Sjov
Anbefalet
121.1 timer bogført
Indsendt: 2. januar 2014
skide godt spil
Fandt du denne anmeldelse brugbar? Ja Nej Sjov