This game is quite frankly... Terrible.
First of all, this is the biggest most blatant pay to win I've ever played.
Like, shamelessly so.
Played it for a full year, maxed out 5 characters, and although there are ways to get the "good stuff" as a free to play, it takes months. and by then, a new update is out with more stuff.
The game has a ton of systems which pop up every update that just pile up on top of each other to make it exponentially more and more confusing or give you more annoying tasks to do on a daily basis. Just doing the "dailies" takes 2 hours everyday, sometimes doing the same quest 6+ times in a row.
The biggest issue is the wiki for the game though: there's nothing in it.
Want an example? There's a newer class in the game. try going to the official site and find out info about it. You won't be able to, because it'll direct you to the wiki, which does not even list the class.
This reflects a lot ingame. People who have played this for months often are shocked when someone reveals a basic mechanic to them. No one knows where to look for information and most people don't know how things work. Late game content requires both ludicrously powerful gear and intimate knowledge of the asinine instance/boss gimmicks.
on a personal note, I didn't like how it overrewards PVP over PVE.
Maybe it's not the worse MMO of it's kind, but it's WAY up there.