Smooth Operators is an advanced simulation where you take control of a call center company and lead it to financial success! Watch your company become alive and grow while your building reach the highest skyline. What type of CEO will you be?
User reviews: Mostly Positive (158 reviews)
Release Date: Jan 14, 2013

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Recommended By Curators

"Smooth Operators is a Call Centre simulator, and it's proper hard as nails."
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Recent updates View all (6)

March 3

Trading Cards

Hey all Smooth Operators out there!

Steam Trading Cards are now available for Smooth Operators, and they should drop every 30 something minutes.

There are 6 cards to be collected, that can be crafted into badges in 5 levels.
Also, there are 5 awesome profile backgrounds, one uncommon and one rare. On top of this, there are 5 emoticons, where one is uncommon and one is rare.

So, enjoy!

2 comments Read more

Reviews

“Heydeck Games [...] captures the overall madness very well in their workplace simulator.”
87% – Indie Game Magazine

“It's digital crack!”
The XBLIG

About This Game

Smooth Operators is an advanced simulation where you take control of a call center company and lead it to financial success! Hire employees and customize your buildings with several types of offices, facilities and accessories! Watch your company become alive and grow while your building reach the highest skyline.

This won’t be an easy task! Employees will get upset if you don’t consider their well-being. Send them some coaches to cheer them up or arrange their working hours and vacations with Human resources employees.

Everything is upgradable! Hire projects managers to unlock new technologies, and improve your offices and employees. If your account managers bring you new contracts, pressure your employees with managers to increase their productivity.

What type of CEO will you be?

Features:
- A highly addictive game with numerous hours of gameplay.
- Customize your company by placing offices and furnitures where you see fit
- Upgrade everything! Improve employees, offices, elevators…
- Killable birds =)

System Requirements

    Minimum:
    • OS: WinXP
    • Processor: 1ghz
    • Memory: 2 GB RAM
    • Graphics: 500mb
    • DirectX: Version 10
    • Hard Drive: 200 MB available space
    Recommended:
    • OS: Windows 7
    • Processor: 1.5ghz
    • Memory: 4 GB RAM
    • Graphics: 500mb
    • DirectX: Version 10
    • Network: Broadband Internet connection
    • Hard Drive: 200 MB available space
Helpful customer reviews
19 of 23 people (83%) found this review helpful
1 person found this review funny
37.0 hrs on record
Posted: November 7, 2014
Cost of Game/Time Spent Playing easily makes this one of the best deals you will find on Steam. I've had a lot of fun experimenting with different layouts and mixes of employees. If you like tower builders or business simulators, it's a fun light hearted game that will keep you challenged the whole way through. How high can you build before the nearly unescapable death spiral brings you crashing back down? Easy to pause and save at pretty much any point in the game, which is great for someone like myself who usually plays turn based strategy games or slower city building games.

Computer techs kicking computers until they start working again is quite possibly the best example of IT work I've ever seen in a video game. Watching managers storm around freaking out for no reason will make any call center, retail, or food service worker feel right at home.

This is one of those ones you buy that make you angry you spent $60 on some AAA title you got bored of in 20 minutes.
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5 of 6 people (83%) found this review helpful
23.9 hrs on record
Posted: February 19
If you have ever worked in a call center, this game may bring back those horrible memories (especially if you were a supervisor and had to deal with those awful productivity reports LOL), but this is a fun and unique building game in the same vein as SimTower. You have to make sure you have enough agents to answer the call volumes of the contracts you choose to accept and you must keep those agents happy and productive.

PROS
+ Fun balancing multiple agent types and IT Support, Housekeeping, and building amenities
+ Lots of things to build and upgrade
+ Realistic sound effects that make you feel like you're back in the call center
+ Cartoony but attractive graphics

CONS
- Low income per call means slow pace of building upgrades
- Satisfying contracts AND your staff can be tough
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2 of 2 people (100%) found this review helpful
7.1 hrs on record
Posted: April 5
This was a lot harder than I expected it to be, which was a pleasant surprise. I loved it.
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2 of 2 people (100%) found this review helpful
66.0 hrs on record
Posted: April 11
This game gave much more what i expected from 3$
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1 of 1 people (100%) found this review helpful
3.9 hrs on record
Posted: April 8
Honestly I bought this game for fun and to see how bad it was.
I was actually surprised when I booted it up how quickly I was jamming out to the soundtrack. The gameplay is actually really entertaining too.

Terrible review is terrible.
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1 of 1 people (100%) found this review helpful
8.5 hrs on record
Posted: March 10
ORIGINAL--I really, really, REALLY hate to downvote games. But this one the gameplay is GREAT, the graphics are very nice, and the controlls and interface is pretty easy to understand, but one issue I have trumps everything else, the game doesn't save. Now, I'm not seeing many other people with this with problem, but after a big update, nothing would save, which sucks. I was really loving the game. But this could just be a bug on my client end and may be working just fine for everyone else, if this is so, you only have $3 to lose, but definitly give it a try incase it really does work. Like a said, I would give this game a 10/10 for gameplay, but the saving issue trumps that in my opinion. I hope this is just an issue for me.
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I really love this game, as you probably read above. I was having some issues, but re-installing seemed to fix the problem. Definately worth the money if you enjoy this job area, if you don't find call centers very interesting, it may not be the game for you. 10/10
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1 of 1 people (100%) found this review helpful
0.6 hrs on record
Posted: April 18
pretty fun
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2 of 3 people (67%) found this review helpful
4.1 hrs on record
Posted: November 16, 2014
For this small game and its cheap price it is really good. I have to say this game is really good. The concept is you have a call center. You have a certian amount of calls. You hire staff to answer/make calls. You also build new offices and other buildings to keep up with the increasing amount of calls to make/ answer. You have to manage the budget so you cant go too crazy. You can also find special codes for special features in the game. Overall this game is great and will give you a lot options to fill up your hours.
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2 of 3 people (67%) found this review helpful
3.9 hrs on record
Posted: January 31
Like, I would assume, most people who bought this game, I picked this up as kind of a joke purchase. I thought it'd be something I maybe fired up for ten minutes and then dropped; something I could mention off-hand to the guys at work who think it's hilarious that I have played more than 50 hours of Euro Truck Simulator. However, it was surprisingly engaging - my first 40 minute session felt like a third of that and I only stopped as I was interrupted, and to my surprise I've since returned to the game.

It's a fairly straightforward management game, but so far seems well-balanced, introducing mechanics over time and neither too challenging to feel like good results are attainable, nor so easy that you feel like you're just coasting.

The basic mechanic is building up your building to build up your business (a la Unholy Heights), combined with a very rough sort of worker management - you can hire and fire staff, assign rooms full of them to accounts, educate them and essentially add modifiers to their mood/productivity etc. by hiring other staff. There are a variety of roles covered, so balancing the ratios is the part of the game you'll have to think about the most.

Full disclosure, you will spend a fair bit of time just waiting - I presume that will be reduced as the game progresses and you start earning more money, but I've reached a slightly uneventful plateau where I just have to wait a couple of days to add a new building, and that's a little tiresome even on the highest speed.

I like the art style - it's nothing novel, but it's well executed, and you should be able to see at a glance whether the visuals are for you.

The music is a little cheesy, but I guess that's to be expected from a game about a call centre.

Overall, I'd recommend this as a cheap purchase (I got it in a bundle), but this price seems pretty fair anyway. Don't buy it expecting an immersive cinematic experience, but for the money, it's pretty good.
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3 of 5 people (60%) found this review helpful
2.9 hrs on record
Posted: February 25
Best $3 I've ever spent on Steam, by far! The game is a bit older now but I found it last night and also discoverd that a sequal is in development. If you're still not conviced after seeing the videos and screen shots here on Steam, I made a video that showcases the early gameplay. Maybe it'll help your decison. :)

http://youtu.be/gXBZ7ZFOCUw
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4 of 7 people (57%) found this review helpful
2 people found this review funny
1.2 hrs on record
Posted: March 8
So.. Yeah. I'm kind of a dictator.

Great revelation.

10/10 would bully staff again.
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1 of 2 people (50%) found this review helpful
11.1 hrs on record
Posted: November 22, 2014
I got this game as part of a bundle with other games, although this game was one of the reasons I bought the bundle. The building of units reminds me of Sim Tower. The game itself is very hard and even more difficult if playing with an erection. Its probably one of those games which could get boring if it was too easy, but the difficulty is also slightly decreasing my enjoyment and I am wondering if the game might be impossible as at just 4 levels of tower block the elevator gets jammed, without enough funds to build a new one and the R&D guys just want to keep allowing more floors rather than a much needed elevator upgrade, and building stairs is not an option (which could also be a fire risk). I was also hoping more people would use the Relax Room before quitting, but it seems very few people use it and the game gets to the stage where you are either contantly giving vacations or people are quitting. I'm also wondering if there is an optimum "only one way" of beating this game when it comes to placing rooms. Its a challenge and Ive already found myself starting a new game several times, trying things in different ways in order to try and crack it. For a few quid it is worth it, and had I had known about this before seeing it in a bundle, I would have bought it for a few quid as it is worth it.
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2 of 4 people (50%) found this review helpful
14.4 hrs on record
Posted: November 18, 2014
This is a great little time killer. $3.....15 hours of play and counting....good deal. If you are a tycoon/business sim junkie, this one is a little on the silly side and is a bit basic, but it is worth the few bucks!
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2 of 4 people (50%) found this review helpful
33.4 hrs on record
Posted: December 20, 2014
Got all the achievements as of today in 28,2 hours.
I liked the goal-system of the game in which you must be as close of your offers:
- without exceeding them, otherwise employees complain they have nothing to do, lost in salary-efficiency and maybe having them quitting
- nor doing too little, otherwise giving you less income than you can except and even get maluses which make you lose more money
Balance is the key!!!
I simply recommend the game for the fun and simplicity, even if some improvements could have been made and some bugs should be corrected. (I listed them in the forum: "suggestions thread")
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2 of 4 people (50%) found this review helpful
7.9 hrs on record
Posted: December 25, 2014
If you ever played Sim-Tower and enjoy business management and tycoon games, You will love this game. Could use a few more tutorials and more helpful hints, but other than that, its great for the fun and the price!
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2 of 4 people (50%) found this review helpful
7.3 hrs on record
Posted: January 12
I went into this thinking ah it might be a bit of fun but nothing amazing since it was only $3 but MY GOD this game is fantastic not really sure what other games this developer has made but im loving this. It is fairly hard I will warn just cause you can screw your self by expanding to fast and stuff like that.

Who ever they got to do the music did a great job has a great sound track. For someone that loved simtower / mad tv this is hitting all the right buttons with me honestly I think its a fantastic game at $15 but for $3 (thats what it was at the time of writing) I cant think of any reason that you should not be able to get your money out of this game.
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1 of 2 people (50%) found this review helpful
6.2 hrs on record
Posted: February 5
Smooth Operators is a indie game where you micro manage your call center company.

You gotta build new faciities in your company in order to allocate workers to fulfill contracts, each contract gives you a certain amount of job per day on 3 areas, OB IB and BO , outbound calls, inbound calls, and backoffice tasks, so you'll need to hire people in each specialty accordingly of how many tasks you get per day on each.
There's also the Service building where you hire your IT staff to repair broken job stations, my god they break those computers so damn often, Janitors and Engineers to keep the building clean and repaired.
Can also build toilets and kiosks around so you can avoid your workers to go home in order to get lunch and get maximum efficiency from them, office buildings where you hire Human Resource staff who help you maintain order with your employees in a better way, Project Manager to unlock upgrades faster and Account Manager in order to receive new contracts.
As you progress you can eventually train your staff and upgrade buildings in order to maximize efficiency.
You can build up to 40 floors high, and 3 different transportation methods, elevator, flow tube and teleporter.
Game is hard once you start, but once you're in about 30+ days it becomes fairly easy to keep upgrading to the point it might get boring.
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2 of 4 people (50%) found this review helpful
0.7 hrs on record
Posted: February 7
For how much money you pay for this game this is easliy my favorite.
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3 of 6 people (50%) found this review helpful
3.5 hrs on record
Posted: November 25, 2014
An amusing little game which gives you a sense of how stressful it can be to manage a call center.
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1 of 2 people (50%) found this review helpful
5.1 hrs on record
Posted: March 2
Honestly, it wasn't what I expected, I thought more customization and more micromanagement would be needed. But it's not bad either. It has cool 8bit graphics. It can be funny watching your workers bang on their tables and their bosses yelling at them. Or you can laugh at the ridiculous reasons your workers give for not coming to work today.

Basically you are running a call center and you continously expand and upgrade it. You get a new workload everyday and try to deal with it. You pay your workers and increase your capital which you use to improve your building and the life standards of your workers. Are you going to be the evil boss who pools money only to himself? Or are you going to be an angel and give your workers vacations and raises? Or are you going to use that money to solve the elevator problems which anger everybody a lot. Are you going to add a new toilet and a canteen to your new floor? Or are you going to use that floor for even more workers? It's up to you.

Dialogues and character designs are funny. The mechanics and formula are well implemented. You have to think, calculate, invest. But for some reason I got bored quick. Also the game was harder than I expected. So I wouldn't say it's a game for everyone. But it's cheap and fun while you're trying to learn it. It's successful and beautifully made. I recommend it.

Buy it if you want to run a call center.
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