Smooth Operators is an advanced simulation where you take control of a call center company and lead it to financial success! Watch your company become alive and grow while your building reach the highest skyline. What type of CEO will you be?
User reviews:
Overall:
Mostly Positive (236 reviews) - 75% of the 236 user reviews for this game are positive.
Release Date: Jan 14, 2013

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Recent updates View all (7)

July 3

Smooth Operators 2, WIP video

Hi all,

I just thought i'd share with you a small video update from Smooth Operators 2. It shows a top down camera view of a bit of traffic from a bathroom in a building.

Let me know what you think!

Bathroom traffic - youtube

6 comments Read more

Reviews

“Heydeck Games [...] captures the overall madness very well in their workplace simulator.”
87% – Indie Game Magazine

“It's digital crack!”
The XBLIG

About This Game

Smooth Operators is an advanced simulation where you take control of a call center company and lead it to financial success! Hire employees and customize your buildings with several types of offices, facilities and accessories! Watch your company become alive and grow while your building reach the highest skyline.

This won’t be an easy task! Employees will get upset if you don’t consider their well-being. Send them some coaches to cheer them up or arrange their working hours and vacations with Human resources employees.

Everything is upgradable! Hire projects managers to unlock new technologies, and improve your offices and employees. If your account managers bring you new contracts, pressure your employees with managers to increase their productivity.

What type of CEO will you be?

Features:
- A highly addictive game with numerous hours of gameplay.
- Customize your company by placing offices and furnitures where you see fit
- Upgrade everything! Improve employees, offices, elevators…
- Killable birds =)

System Requirements

    Minimum:
    • OS: WinXP
    • Processor: 1ghz
    • Memory: 2 GB RAM
    • Graphics: 500mb
    • DirectX: Version 10
    • Storage: 200 MB available space
    Recommended:
    • OS: Windows 7
    • Processor: 1.5ghz
    • Memory: 4 GB RAM
    • Graphics: 500mb
    • DirectX: Version 10
    • Network: Broadband Internet connection
    • Storage: 200 MB available space
Customer reviews
Customer Review system updated! Learn more
Overall:
Mostly Positive (236 reviews)
Recently Posted
maybesaveme
10.9 hrs
Posted: August 22
I really wanted to love this game. I like the concept of it but it's just so slow to progress through. With a better balance of earnings and unlocking features I would happily reccomend it but for now I can't.
Helpful? Yes No Funny
Hemmels
1.5 hrs
Posted: August 16
This is a very, very simple "management" sim. Whilst there is some elements of optimization, most of the game is just waiting for cash to roll in until you can afford the next upgrade.

I had the game running at max speed for the whole of my playtime, as you are restricted by cash flow so heavily there really aren't that many game "choices" you can make.

Save for building, buy building, wait for money to hire staff, hire staff, pay for upkeep when you can.
Repeat.

Don't buy for anything for than £1.
Helpful? Yes No Funny
Sodium Hypochlorite(No CPU)
5.7 hrs
Posted: August 4
Let me get this out of the way first: this game has lots of potential. A great combination between Corperation Inc. And sim tower, This game combines great aspects from both. How ever, there are quite a few reasons this game isn't a thumbs up.

1.Unlocking is slow.
What I mean is, by the time I was given the ability to purchase handymen/HR people/Project managers, it was either after the time I realized I needed them(in the case of HR/Project Mnagers) or when the cause that i needed them escalated way out of hand.

2.No hot keys
If I wanted to change the shift time of a group of employees, I had to select each worker, open the menu, slide the thing, save it and close it for each worker. While this isnt as big of a problem concerning one or two blocks, this becomes a tiresome chore when dealing with entire clients. I would also put hotkeys/mass selection. in for hiring/firing, educating, and upgrading

3. No control of unlocks
The project manager researches what ever he wants, taking a couple of in game days. I would suggest having a more a concrete progress bar instead of "about 3 days." I would also suggest allowing me to select which things im reserching. I dont need to unlock a 15th floor when my elevators can only carry three people.

Helpful? Yes No Funny
Zeeubernoob
3.9 hrs
Posted: July 31
I really dont like this game. I find it the most boring game on my steam libery... which i will admit only has like 15 games but i just find it boring. dont get me wrong im not the adverage COD player who cant play a game where you cant kill people and have to go to school the next day\ never left the massive rear-end imprint on their mothers Sofa (If you cannot tell i despise New COD), i like a good game where you build and manage like prison architect, nor am i a guy who hates a good meaty challenge , i love games like binding of isaac rebirth and FTL, but this game just bores me with just everything. The "meaty challenge" is just trying to manage everything, i mean ive only met requirements ONCE in the 4 hours of playing and the amount of times i tried to repair a comuter and i havent had the money is Staggering! like 12 times! And dont get me started on trying to keep your guys early game! They'll be dropping out like a romantic parter after you explain how much time yo've spent ond World Of Warcraft, taking a barrel full of money with them.
overall: the difficulty is just not like other games like theras mentioned, prison architect where the challenge is having your staff not die because Jimmy "likes to stab people" Jones got into your kitchen.
Helpful? Yes No Funny
Wilderthanmild
2.5 hrs
Posted: July 23
Sim tower office simulator! Simple fun game. I mean simple in the way that the concept is straight forward, there seems to be a lot of depth to the mechanics of it. Looks a little dated on the looks and controls, but not a serious downside. A few processes, like purchasing new employees, are a bit harder than I feel they should be. In the example hiring a Call Center Rep involves opening the store menu, opening the operations staff menu, selecting the type of rep, and dropping the rep on their workspace. Not terrible, but pretty taxing when you just added 12 desks and need to fill them all. The tutorial feels a little invasive and it seems to play every time.

Breaking it down to Pros and Cons.

Pros:
Easy initial learning curve.
Decent depth in mechanics beyond initial learning curve.
Cute art stlyle
Unique Game
Low Price

Cons:
Dated feel.
Tutorial nevers.
No true "Sandbox" mode.
Occasionally frustrating processes.

A good value. I'd suggest it if you like tycoon and builder style games.
Helpful? Yes No Funny
Skine
22.4 hrs
Posted: June 28
This game is well worth the price, I got it at 1$ but even at 3$ it is well worth the money for it, it does have no options for resolution but you can press F7 to have a windowed screen which is what I play at since in fullscreen some of the contracts are harder to click on/have to click on the oppisite one you want.

Over all a good game :D
Helpful? Yes No Funny
pizza3695
2.0 hrs
Posted: June 11
Being a Manager of a Call Centre in the real world, I find Smooth Operators to be somewhat close to what it is I actually do. Which I'm not sure whether that surprises me.

Okay, sure, the game is very blocky and stocky, and has all the replay value of doing the dishes, but its still quite amusing.
Helpful? Yes No Funny
BritishChap
5.0 hrs
Posted: June 7
If you are looking for a simple but challenging business simularor then look no further it's always keeping me on my toes but it never gets too much. The game has a chearful aesthetic with music to go with it. One thing I would say is that some things could be made quicker and easier, I often find hiring large amounts of staff tedious, however this is a minor blip on what is otherwise a quite enjoyable game.
Helpful? Yes No Funny
みoƦƦoƦ ₣o父
3.5 hrs
Posted: June 1
Hey everyone and this is my review about the game!

This is a Simulation game.


Interface/Menu/Settings

No options or whatever. (only ingame)
Only able to choose if you want to play. Normal or Hard mode.


About the game.

You start with a small company and it needs to grow like a true business building. You are able to give your company a name that you desire. You have to complete jobs to earn some money. Completing some Challenge (achievements) will give you some extra bonus Cash. Slowly but truly you will expend and become a true hit. But more things will be unlocked and causes for trouble.

Destroying a room will only give a little bit of money back.
Upgradeable Rooms
Tutorial ingame.
There are not alot of music variety.
There is an option to change the volume of the Sound/Music with a slidebar
Able to speed up time.
There are many Save slots.

Other things.

Birds are able to enter the office floors?
Each day you get a \"tip of the day\" and able to save your game.
Reminds me of \"Sim Tower\"

-------------------

I Give this game a 7/10
Helpful? Yes No Funny
Raiden
4.1 hrs
Posted: May 27
The game starts out interesting. But after awhile, it gets repetative, there's no cutscenes, no character growth, no feeling of being connected to the minions. In addition moving buildings around is not easy at all. I agree with a previous review that project managers unlock higher levels when you really want ameneties (water dispenser, etc.) or other unlocks!
Helpful? Yes No Funny
Most Helpful Reviews  In the past 30 days
1 of 1 people (100%) found this review helpful
Not Recommended
5.7 hrs on record
Posted: August 4
Let me get this out of the way first: this game has lots of potential. A great combination between Corperation Inc. And sim tower, This game combines great aspects from both. How ever, there are quite a few reasons this game isn't a thumbs up.

1.Unlocking is slow.
What I mean is, by the time I was given the ability to purchase handymen/HR people/Project managers, it was either after the time I realized I needed them(in the case of HR/Project Mnagers) or when the cause that i needed them escalated way out of hand.

2.No hot keys
If I wanted to change the shift time of a group of employees, I had to select each worker, open the menu, slide the thing, save it and close it for each worker. While this isnt as big of a problem concerning one or two blocks, this becomes a tiresome chore when dealing with entire clients. I would also put hotkeys/mass selection. in for hiring/firing, educating, and upgrading

3. No control of unlocks
The project manager researches what ever he wants, taking a couple of in game days. I would suggest having a more a concrete progress bar instead of "about 3 days." I would also suggest allowing me to select which things im reserching. I dont need to unlock a 15th floor when my elevators can only carry three people.

Was this review helpful? Yes No Funny
Most Helpful Reviews  Overall
58 of 68 people (85%) found this review helpful
Recommended
1.3 hrs on record
Posted: June 11, 2014
Let me make one thing clear from the get-go: Smooth Operators is super difficult. It's a call center simulator which has so many balls to juggle, that you'll no doubt need to restart a few times before you finally get the balance right. People answering the calls, computers exploding, walls cracking, contracts to fulfil... and while it's all a bit overwhelming and ridiculous at times, there's something about it that really makes me want to crack on and keep trying. Overcoming Smooth Operators is quite the achievement, and it's sort of refreshing to play a management game that wants to destroy you constantly, rather than hand you a victory on a platter.

You can watch my quick playthrough here: http://youtu.be/Zzs8LtsJf3I
Was this review helpful? Yes No Funny
38 of 44 people (86%) found this review helpful
Recommended
7.4 hrs on record
Posted: June 12, 2014
$2.99? I bought this game not expecting much from it. And now it's 2am in the morning. Low price for hours of fun, where a pizza costs more and lasts 5 minutes? I recommend this game for people that enjoy tower simulation games :) very well made.
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29 of 36 people (81%) found this review helpful
1 person found this review funny
Not Recommended
5.6 hrs on record
Posted: January 7
At the moment I'm some 5.5 hours into the game. Turns out it's not really a "simulation" nor a "strategy" game (as implied by the Steam tags) but a "click-and-wait" game. Luckily I got it at a decent discount.

The premise is promising and could make for a very interesting game. Thus it's a real shame it's almost not a game at all. Your business runs on its own and you just have to keep adding new rooms and people when you have the money -- and usually you don't have the money, so most of your time is spent waiting for money to accumulate. There's also not much to stop the money from accumulating, except for the random message dialogs that randomly pop up and require you to click "OK". The game is literally unable to advance a single in-game day without you being present clicking something. Forget about SimCity and the like where you could leave the game to run for an hour and come back. This game runs a minute or two and after that it need you to click a button.

Building a new room into your call center costs $3000 or more. At least in the beginning (for the first couple of hours) you won't make more than a few hundred dollars a day, so you wait. And wait. And wait. Occasionally someone quits and you need to replace him or her, and that of course takes away from the small pile of money you had accumulated.

Upgrading rooms costs $5000 or more, so your money seems much more well spent just adding rooms than upgrading them. Or at least I think so. The game lacks proper statistics so it's difficult to get an overview of your situation. Sure, you can read the thoughts of all of your employees and you can see a list of your clients (up to a whopping number of two (2) within my first 5.5 hours, or two in-game months), and you can click on all of your rooms and get to know some stats about them. But there's no list of rooms, or heat maps of any kind. There is a list of employees, but it appears that you cannot sort it, and the filter system (for choosing which types of employees you want to see) is really clumsy, requiring multiple clicks on a different screen from the actual list! So while you can get the details of a detail, there's no real big picture available.

Talking about your employees, you can hire different kind of people: inbound (IB) agents to receive calls, outbound (OB) agents to make calls, managers, janitors, etc. The different professions are very stereotypical. They might've been true in the 1960s or funny in the 1990s, but seriously, it's 2016 now. When a manager's work description is "putting fear in the agents" and you see him running around and shouting at people, I don't even. Similarly, a "Coach" turned out to be a cheerleader girl waving pom-poms. Seriously??

You can also educate your employees (just a click of a button and ta-dah, they are instantly smarter!). The education levels are very sketchy too, like a manager learning a class "Management By Fear" or another person learning "Lying 101".

Yet another profession is the Project Manager. They unlock new things for you to do. However, you cannot decide what, so most of the time they unlock the possibility of building an even taller building (10 floors, 15 floors, ..., 50 floors, ...) when your building is still less than 5 floors tall and you'd much rather have, say, some better education levels or some new room types. (Not that it'd matter, you wouldn't have the money to buy those things anyway, until after waiting for quite some time.)

All in all this game seems to waste its potential really badly. It's not a game that you play intensively, but a game that you put into the background or on your second screen while facebooking or something, and just check out occasionally to click "OK" on that dialog. I believe I'll still give this game a chance for a couple of more hours to see if the money would start pouring in a little faster and if that would make it funnier, but I have my doubts.
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33 of 45 people (73%) found this review helpful
21 people found this review funny
Recommended
34.1 hrs on record
Posted: August 6, 2014
When I catch someone stealing from me--instead of firing them--I put them in an office on the top floor with three managers, to crush their spirit. 10/10
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26 of 33 people (79%) found this review helpful
Recommended
5.4 hrs on record
Posted: June 15, 2014
+ Casual fun
+ Plenty to unlock and play with
+ Addictive

+/- Controls don't always make sense, lots of misclicking/unintuitive clicking
+/- Time ocassionally moves too slowly (even on the fastest speed)
+/- Stuff can cost a lot of money

- Unlocking things takes too much time
- Too much micromanaging 10> virtual days into the game
- I couldn't find a way to generate any more money once you get less and less income (mainly because of people quiting because their PC is broken (among other things) and IT guys quiting because they can't keep up = endless loop)

[Rating: 75/100]
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20 of 24 people (83%) found this review helpful
5 people found this review funny
Recommended
37.0 hrs on record
Posted: November 7, 2014
Cost of Game/Time Spent Playing easily makes this one of the best deals you will find on Steam. I've had a lot of fun experimenting with different layouts and mixes of employees. If you like tower builders or business simulators, it's a fun light hearted game that will keep you challenged the whole way through. How high can you build before the nearly unescapable death spiral brings you crashing back down? Easy to pause and save at pretty much any point in the game, which is great for someone like myself who usually plays turn based strategy games or slower city building games.

Computer techs kicking computers until they start working again is quite possibly the best example of IT work I've ever seen in a video game. Watching managers storm around freaking out for no reason will make any call center, retail, or food service worker feel right at home.

This is one of those ones you buy that make you angry you spent $60 on some AAA title you got bored of in 20 minutes.
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12 of 13 people (92%) found this review helpful
4 people found this review funny
Recommended
13.7 hrs on record
Posted: April 28, 2015
Great simulation/management game. You take control of and construct a call center while managing employees, workloads, clients and HR issues. Features and upgrades unlock as you progress and expand your business, and the workload can become a bit of a challenge if you're not careful with the layout and transportation of your office, along with your employees moods and scheduling.

+ Fun and simplistic - quick and easy learning curve
+ Soundtrack you can tap your foot and whistle to
+ Unlocking achievements grants a cash bonus (which usually hits right when you need it)
+ Offices can be built up to 40 floors high
+ IT staff fixes PCs the way I'd like to "fix" mine
+ Most dedicated receptionists ever

- Menus would benefit from sortable columns when evaluating employees, along with viewable past reports; would be nice to schedule/educate employees by building
- Can't zoom out wide enough to see entire building
- Adam Demamp, Blake Henderson and Anders Holmvik not included

Overall, this is probably the best deal among the sim/tycoon genre on steam.

8/10
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11 of 12 people (92%) found this review helpful
3 people found this review funny
Recommended
23.9 hrs on record
Posted: February 19, 2015
If you have ever worked in a call center, this game may bring back those horrible memories (especially if you were a supervisor and had to deal with those awful productivity reports LOL), but this is a fun and unique building game in the same vein as SimTower. You have to make sure you have enough agents to answer the call volumes of the contracts you choose to accept and you must keep those agents happy and productive.

PROS
+ Fun balancing multiple agent types and IT Support, Housekeeping, and building amenities
+ Lots of things to build and upgrade
+ Realistic sound effects that make you feel like you're back in the call center
+ Cartoony but attractive graphics

CONS
- Low income per call means slow pace of building upgrades
- Satisfying contracts AND your staff can be tough
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42 of 71 people (59%) found this review helpful
Recommended
2.9 hrs on record
Posted: June 10, 2014
Eh, it's a fun little time waster. Don't play it in full screen mode or the resolution gets stretched.

Basically a mobile game that's been ported to PC.
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