Critical Studios and Paradox Interactive are not to be trusted!
Let us recap the situation for purchasers from before the game was FreeToPlay whom had not purchased any additional DLC:1).
Any game bought BEFORE it was made Free To Play is supposed to give the normal number of card drops for that game
. Since this game has 7 card drops that means users whom had purchased before it went F2P should get 4 card drops
There was a problem where purchases from before F2P got 0 card drops that was eventually partially handled by giving 1 card drop instead of the 4
they should have gotten for purchasing before it was F2P.3).
People who did not immediately redeem that 1 card drop while waiting for an explanation or help from support had the 1 card drop removed. Thus again have 0 card drops instead of the 4
they should have gotten for purchasing before it was F2P.4).
Recently the 1 card drop was re-added to the accounts of purchasers from before the game went F2P. That means there is still a problem where purchases from before F2P got 1 card drop again instead of the 4
they should have gotten for purchasing before it was F2P.
There still is a lack of communication from Critical Studio and Paradox Interactive as to how/when, and if these things will be fully resolved. Further, it is quite clear at this point there is little intent to make things right to the people whom had purchased prior to the game going F2P. The continued delay and failure to even get the correct number of card drops has further cost the initial purchaser of this product through the reduction over time of the cost of the cards. Something Critical Studios admitted they were aware of and would try to compensate for and make right. Instead, not only have Critical Studio and Paradox Interactive not made things right months later, they have haven't even gotten the right number of cards drops to us, still!
Only people who purchased a DLC after the game was F2P
get drops based on the cost of the DLC purchased.
These things are really not being handled well. It is clear Critical Studio and Paradox Interactive on top of not having a good handle on how to fix the situation are also unreliable at communication.
Posted: January 30th, 2014