This game might be a good game, if Sony Online Entertainment (SOE) would actually let you play it. To play, you need to get a (free) account with SOE. Chances are, however, that when you then try to log in, you'll get a 'Wrong Username or Password' error.
Theoretically you'd then submit a support ticket, but to do that you need to log in to their website—which is exactly what you can't do because of the aforementioned error message. SOE's suggestion on their website: create a temporary second account and use that to contact Support. Guess what: you get the same error, so you still can't file a support ticket. Same thing with a third account and the fourth account (for which I pretended to live in the US, in case it might help).
SOE Support doesn't have an email address, but if you can't log in, you can either contact them by phone (which adds up quickly if you have to call from abroad), or contact them through Twitter (@SOEHelp). Unfortunately, the help they provide through Twitter is limited to 'contact us through our website.' Yeah, very helpful if being unable to log in is why you try to contact them in the first place.
I've spent almost two weeks trying to get some actual help from SOE Support. Then I gave up and removed the game from my computer. I'm sure the higher-ups will be thrilled to hear that their support staff has cost them a customer.
So, there's a good chance you won't be able to play EverQuest II at all, and if you're one of the fortunate who do get to play it, don't expect any help from SOE Support.