Effective Date: June 16th, 2016
Last Updated: August 1st, 2024

The terms of this Service Agreement (hereinafter referred to as “this Agreement”) are for the “Shadowverse” service operated and provided by Cygames, Inc. (hereinafter referred to as “Cygames”) and includes the application that needs to be installed when using the “Shadowverse” service (together referred to as this “Service” or “the Service(s)”). Capitalized terms not defined in the text of this Agreement are defined in Article 1.

By using the Services, you (“Customer”) agree to be bound by the terms of this Agreement. If you do not agree with the terms of this Agreement, please do not use the Services.

Article 1 Definitions
The following terms are used in this Agreement.
1. The “Customer” refers to the user of the Service(s) provided under this Agreement.
2. An “Account” refers to the Customer’s information that is on file with Cygames and it is the identifier issued by Cygames to identify the Customer. The establishment of an Account shall be necessary in order for the Customer to use the Service(s).
3. The “Individual Service Agreement” refers to the terms and conditions which are presented to each Customer, in addition to this Agreement, under names such as “agreement,” “guidelines” or “policy” and to which the Customer’s use of the Service(s) is also subject.
4. “Content” shall refer to the content that can be used, viewed and accessed through this Service and includes text, audio, music, images, videos, software, programs, codes, Customers’ usernames, and other proprietary information.
5. “Device” shall mean the device with which the Customer uses the Services.
6. A “Fee-based Service” refers to a service or Content that requires the payment of a usage fee by the Customer.
7. The “Game Currency” shall refer to fictional credits or currencies that may only be used exclusively within the Service(s).
8. “Game Items” shall mean virtual items that may only be used exclusively within the Service.

Article 2 Consent to the Agreement
1. The Customer’s use of this Service is subject to the Customer consenting to the terms and conditions of this Agreement and the Individual Service Agreement, and the Customer agrees to use this Service within the scope set forth by Cygames in accordance with the terms and conditions set forth by Cygames (e.g. age and usage environment).
2. In the event the Customer does not consent to this Agreement or the Individual Service Agreement, the Customer shall not be entitled to use this Service, and shall immediately cease downloading, installing or using this Service. In the event that the Customer has already installed the Service(s), the Customer shall uninstall the Service(s).
3. In the event that an Individual Service Agreement has been established in relation to this Service, the Customer shall use this Service in accordance with the provisions of the Individual Service Agreement in addition to this Agreement.
4. In the event that there is a discrepancy in the content of this Agreement and the Individual Service Agreement, the content set forth in the Individual Service Agreement shall be applied in preference.
5. THE CUSTOMER MUST BE AT LEAST AGE THIRTEEN (13) TO ACCESS OR USE THE SERVICE(S) OR CREATE AN ACCOUNT. By accessing, using and/or submitting information to or through any of the Services, you represent that you are not younger than age 13.
6. For users 13 years of age but under the age of majority in their area: THE PARENT OR GUARDIAN MUST PROVIDE CONSENT TO THEIR CHILD’S REGISTRATION WITH OR USE OF THE SERVICES. THE PARENT OR GUARDIAN AGREES TO BE BOUND BY THIS AGREEMENT WITH RESPECT TO SUCH CHILD’S USE OF THE SERVICES.
7. A person with parental authority for a minor accepts full responsibility for any unauthorized use of the Service(s) by that minor. A person with parental authority for a minor is responsible for any use of their credit card or other payment instrument (e.g. PayPal) by such minor.

Article 3 Changes to the Agreements and Disclaimers
1. Cygames reserves the right to amend this Agreement and/or the Individual Service Agreement (i) in the event that Cygames considers that amendments need to be made for legal reasons including any changes in laws, (ii) due to technical necessity, (iii) in order to maintain company operations, (iv) if any amendments need to be made due to any exchange rate fluctuations, (v) for the benefit of the user, and/or (vi) if Cygames determines for any other reason, in its sole discretion, that such amendments are required.
2. Cygames shall inform the registered Customers about the proposed amendment via its website or in-game messages, at least 30 days before the amendment is scheduled to take effect.
3. The Customer is entitled to object to any amendment of this Agreement or the Individual Service Agreement until the amendment becomes effective. Once the amendment becomes effective, the objecting Customer must immediately cease downloading, installing, and using this Service. In the event the objecting Customer has already installed this Service, the Customer shall uninstall this Service.
4. If the Customer does not expressly object to an amendment of this Agreement or the Individual Service Agreement or if the Customer uses the Service(s) again after the amended terms and conditions become effective, it shall be deemed that the Customer consents to this Agreement or the Individual Service Agreement as amended.

Article 4 Handling of Personal Information
Cygames shall handle the personal information obtained from the Customer in accordance with the “Privacy Policy”, as set forth separately by Cygames.

Article 5 Limited License of Rights (e.g. Intellectual Property)
1. The Service(s) are provided for the Customer’s enjoyment, and unless otherwise specified, solely for the Customer’s own personal use. Cygames hereby grants the Customer a personal, non-exclusive, non-transferable, non-sublicensable, limited license to access and use the Service(s) and any game or Content included thereunder for the Customer’s own non-commercial entertainment purposes, subject to the Customer’s complete compliance with this Agreement. The Customer acknowledges that the time spent on or using the Service(s), including and without limitation on any underlying game or Content, is solely for the Customer’s personal entertainment purposes, and that no monetary value can be attributed to such time, and that, except for the license granted herein, the Customer is not entitled under the law to use or have access to the Service(s) and/or the Content.
2. Between the parties, Cygames shall own all rights and titles in and to (i) the Content, including the text, software, images, programs, trademarks, logos, and any other features of the Content that is part of the Service(s), and (ii) all code, programming, and any associated patents or proprietary rights related to the Service(s) or the underlying game. This Agreement shall not transfer any rights (e.g. intellectual property rights) relating to the Service(s) to the Customer other than the right to access and use the Service(s) set out in Article 5(1). The Customer acknowledges that Cygames’ intellectual property contained within the Content and the Service(s) are valid and protected in all media existing now or developed later in the future, and acknowledges that the Customer does not acquire any ownership rights in or to this intellectual property.
3. Cygames does not grant the Customer any express or implied rights or licenses in or to the Service(s) and/or the Content other than what is expressly set forth herein. Furthermore, the Customer may not modify, copy, adapt, reverse engineer, de-compile or otherwise reduce to a human perceivable format, distribute, transmit, transfer, license or sublicense, publicly display, or sell in any form or by any means, in whole or in part, the Content.
4. Cygames reserves the right to modify, amend, and update the Content and the Service(s) at any time and for any reason. The Customer agrees that Cygames will not be liable to the Customer or any third party for any such modification, suspension, or termination.
5. Cygames reserves the right to set, create, and change at its discretion the specifications, rules, design, audiovisual expressions, effects, parameters, scenarios, and all other matters in the Content and the Service(s).
6. The Content contains copyrighted material, trademarks, and other proprietary information, including videos, comments, articles, information, catalogs, brochures, data, text, software, photos, and graphics. This Content is subject to copyrights owned by Cygames and other individuals or entities and is protected by copyright laws.
7. The names, trademarks, service marks, and logos of Cygames belong exclusively to Cygames and are protected from reproduction, imitation, dilution, or confusing or misleading use under trademark and copyright laws. All other trademarks, service marks, and logos (including third-party product names) are the property of their respective owners. The use or misuse of these trademarks is expressly prohibited and nothing stated or implied in connection with the Services grants you any license or right under any patent or trademark of Cygames or any third party.

Article 6 Account and Password
1. The Customer shall be required to register for an Account before starting to use this Service. The Customer will ensure that any user name selected does not include personal information, does not infringe on any third party rights, and is not otherwise unlawful. Cygames reserves the right to refuse to grant the Customer a user name for any reason, including if it potentially impersonates someone, is vulgar, is otherwise offensive, or may cause confusion. The Customer does not own any rights to the username and Cygames reserves the right to change or delete any username, with or without prior notice to the Customer, at any time and for any reason in its sole discretion.
2. The Customer acknowledges that it will have no ownership or proprietary rights to the Account. The Customer cannot transfer, loan, or pass on any of the usage rights in this Service to a third party.
3. To create an Account, we may require or request that you to provide us with certain information, including personal information. When you decide to provide Cygames with your information, you agree to: (a) provide accurate information about yourself as prompted by the Account registration process and (b) maintain and update your information to keep it accurate and current. If any information provided by you is untrue, inaccurate, not current, or incomplete, Cygames has the right to terminate your access to and use of the Services.
4. Cygames shall bear no responsibility or liability for any issue that arises as a result of a defect or mistake in the information registered by the Customer when the Customer uses this Service, and the Customer releases Cygames from all liability or responsibility for any actions taken which relate to this incorrect information. THE CUSTOMER IS SOLELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF THEIR USERNAME AND PASSWORD AND ALL ACCESS TO AND USE OF THEIR ACCOUNT, GAME CURRENCY OR GAME ITEMS.
5. The Customer shall take all appropriate safety measures against the unauthorized use of the Account by any third party with reasonable care.
(1) The Customer shall in particular:
- safeguard the confidentiality of the Account’s username and password in particular when using national or international media, private correspondence, social media, or a service on the Internet; this entails among others that the Customer shall
• not communicate their username or password to any third party;
• only keep, if at all, encoded and separate written records of the username and the password, and keep those separate records in places protected against the access by any third party;
• change the password at regular intervals, at least once a year;
- secure access to the hardware with which the Customer accesses the Service (i.e. by implementing further passwords necessary to unlock the hardware, which again the Customer shall safeguard in the ways described in this Agreement);
- safeguard any credit cards or other payment instruments (e.g. Paypal) the Customer uses to effect payment for the Services against any unauthorized use by third parties;
- in case the Customer has parental authority over a minor,
• restrict the minor’s use of the Customer’s Account and
• monitor, on a regular basis, that the minor does not use the Customer’s Account in spite of the prohibition to do so.
(2) If the Customer breaches the obligations of this Agreement, he is liable according to the statutory damage claims.
6. Cygames shall consider any acts performed by the Customer or by a third party on the Customer’s Account as the Customer’s own acts if the third party was able to use Customer’s Account due to the Customer’s permission or fault. The Customer acknowledges that it is the Customer’s own responsibility to ensure that the information registered by the Customer when using this Service is not used in an unauthorized manner by a third party. It is the Customer’s responsibility to resolve any issue that arises as a result of the Customer releasing their Account details to a third party, whether by using national or international media, private correspondence, social media, a service on the Internet, or any other method. The Customer acknowledges that Cygames shall bear no responsibility for any such misuse.
7. As between the parties, the Customer shall bear all liability and responsibility for any acts performed in the Services through the Customer’s Account and username by the Customer or by a third party on the Customer’s Account and username as the Customer’s own acts if the Customer could have prevented the use of the Account by applying reasonable care and in particular by complying with the obligations of this Agreement.
8. If the Customer violates this Agreement and does not comply with a warning notice, Cygames reserves the right to delete or suspend the Customer’s Account and information associated with the Customer’s Account. All of the Customer’s usage rights in this Service shall cease to exist when the Account is suspended, deleted or revoked, regardless of the reason.

Article 7 Provision of Service
1. Cygames reserves the right to change, suspend or terminate at its discretion the Service(s) and all the services provided using this Service. A complete termination of the Service(s) will be announced (e.g. by in-game message) by Cygames six weeks before such termination takes effect, unless exceptional circumstances or legal requirements make such an announcement impossible.
2. If this Service is terminated under the preceding paragraph, the Customer cannot access the Customer’s Account once the Service(s) are terminated.
3. The Customer is not entitled to a refund, return, or other repayment in circumstances where there has been a cancelation by the Customer of the Fee-based Services other than to the extent that any such refund, return, or other repayment is required by applicable laws or regulations.
4. Notwithstanding any provision to the contrary herein, the Customer agrees that the Customer has no right or title in or to any Content, Game Currency, or Game Items, whether earned in the game or purchased from Cygames, or any other attributes associated with an Account or stored on the Service(s). THE CUSTOMER AGREES THAT GAME CURRENCY AND GAME ITEMS HAVE NO CASH VALUE AND THAT CYGAMES HAS NO OBLIGATION TO EXCHANGE GAME CURRENCY OR GAME ITEMS FOR ANYTHING OF VALUE. IF THE CUSTOMER’S ACCOUNT IS TERMINATED, OR SUSPENDED, THE GAME CURRENCY, GAME ITEMS AND THE ACCOUNT SHALL HAVE NO VALUE. Neither Game Items nor Game Currency may be transferred, licensed or sold.
5. Cygames reserves the right to charge fees for (or to provide at no charge or for promotion) the right to use Game Currency or Game Items, and Cygames may take actions which impact the perceived value of or pricing of any Game Currency.
6. All purchases of Game Currency are final and will not be refundable, transferable or exchangeable under any circumstances other than to the extent that any such refund or other repayment is required by applicable laws or regulations.
7. To the extent that it is inconsistent with the laws or regulations, Cygames has the right to modify or eliminate Game Currency and/or Game Items as it sees fit and in its sole discretion, and it will only be liable to the Customer for the exercise of such rights in cases of willful misconduct and gross negligence. In addition, if Cygames suspects that any Game Currency is obtained fraudulently or through unauthorized means, it has the right to debit the Customer’s Account for an amount equal to the value of such Game Currency, and to terminate, modify, or suspend the Customer’s Account.

For residents of France, Germany, Spain, Italy, and the United Kingdom, please refer to “Right to Withdrawal and Instructions for the Right to Withdrawal” in Article 24.

Article 8 Advertisements / Third Party Links & Websites
Cygames shall reserve the right to post the advertisements of Cygames or a third party in this Service at the discretion of Cygames.

Article 9 Fees and Expenses
1. The costs pertaining to the purchase, introduction, and maintenance of a Device, the communication fees (e.g. packet fees and data usage fees), and all other expenses necessary while using this Service shall be borne by the Customer. The Customer will pay all fees or charges incurred through its Account, including applicable taxes at the time that the fee becomes payable.
2. Cygames may change the price for functions that are free or fee-based in this Service at its discretion, as long as it is not made excessively high. Cygames shall inform the Customer four weeks prior to these changes and the Customer shall be entitled to withdraw from the Agreement or, if applicable, terminate the affected Service. THE CUSTOMER ACKNOWLEDGES AND AGREES THAT THE CUSTOMER IS FULLY LIABLE FOR ALL FEES AND CHARGES INCURRED OR MADE THROUGH THE ACCOUNT AND THAT, UNLESS OTHERWISE PROVIDED FOR HEREUNDER OR UNDER APPLICABLE LAW, THERE ARE NO REFUNDS FOR FEES AND CHARGES INCURRED OR MADE THROUGH THE CUSTOMER’S ACCOUNT.
3. The Customer hereby acknowledges and consents to the fact that it may no longer be possible to use part or all of this Service if the Customer does not consent to changes to pricing for functions.

Article 10 Fee-based Services
1. It shall be possible to use this Service (except Fee-based Services) for free, but the Customer may decide to use additional Fee-based Services.
2. Fee-based Services can only be used as long as the Service(s) are provided. After the termination of the Service(s), the Customer cannot continue to use any Fee-based Services.
3. The pricing of the Fee-based Services shall be described before any purchase can be made. The price for the desired Fee-based Services will be shown in Euros, US dollars, or in another currency applicable to the Customer’s region. Cygames or a settlement agency (including but not limited to platformers) will have the right to amend or change the prices prospectively. If a price determined by Cygames or a settlement agency is amended, the amended price shall be displayed.
4. Customers can purchase Fee-based Services by selecting the desired Fee-based Services, selecting the desired payment method, and tapping the relevant button to confirm their intention to purchase the Fee-based Service, and which concludes the purchasing process.
5. The payment options may vary according to the Customer’s region and the technical feasibility of the payment options available in the market.
6. The money will be collected via the respective platform as specified at the point of purchase.
7. Statutory interest shall accrue in instances of default.
8. The Customer shall not be able to transfer items obtained in a Fee-based Services to another Account or sell or transfer their Account.
9. If a minor uses such Fee-Based Service(s) under the Account of an adult, valid power of representation and the consent of such adult shall be required in order for the minor to use the Service(s) (including their consent to this Agreement, to the paragraphs in this article, and to the Individual Service Agreement) and only they shall be the contractual party of Cygames, bound by this Agreement.
10. If a minor of the age of 13 or above uses this Service, the consent of a legal representative such as a parent is necessary for all use of the Service, including use of Fee-based Services such as purchase of items and services (including consent to this Agreement and individual agreements).
11. Customers may only use Fee-based Services with the following limits on crystals. If the maximum sum is exceeded in the course of purchasing procedures due to selection or entry of incorrect age information by the customer and a Fee-based Service(s) is provided, Cygames cannot refund or return the amount exceeding the limit.
At least 13 years of age but below 16 years of age: Up to 2,500 per month
At least 16 years of age but below 20 years of age: Up to 5,000 per month
12. If a customer who was a minor at the time of entering this Agreement or an individual agreement uses this Service after reaching adulthood, said customer is deemed to have consented to all agreements relating to the use of this Service through said use.

Article 11 Prohibitions
1. The Customer shall not commit any of the following acts in this Service. In addition, the Customer is prohibited from instructing, instigating, or coercing a third party to commit such acts.
(1) Using the Service(s) in a manner that violates this Agreement or violates any applicable law or regulation.
(2) Committing fraud (including computer fraud), obstructing business, intentionally interfering with the Service(s) or fair play, committing unauthorized access, bullying, distributing pornographic or inappropriate images, committing other illegal acts, and acts that lead, or may lead, to a violation of the law.
(3) Infringing on the ownership rights and other property rights, including but not limited to the copyright, publicity rights, other intellectual property rights, image rights, and other personal rights of Cygames or a third party.
(4) Making discriminatory, slanderous, libelous (or otherwise defamatory), or offensive statements.
(5) Posting, writing, or uploading any content that includes expressions or content which harass, degrade, or abuse a third party, or which is otherwise inappropriate to a third party.
(6) Posting, writing, or uploading violent or grotesque content, such as violent or grotesque photographs.
(7) Stalking, relentlessly pursuing, sending large volumes of messages, or other similar acts contrary to the will of other Customers in a manner which can harass or intimidate them.
(8) Posting links to adult sites, dating sites, and similar sites, and attempting to induce encounters with other people.
(9) Acquiring, disclosing, falsifying, or leaking (or committing acts that may result in the acquisition, disclosure, falsification, or leak of) information that can identify individuals (e.g. names, titles, telephone numbers, e-mail addresses and addresses), non-public information, trade secrets, or confidential information without the permission of the rights holder or the person, company, or group to which the information relates.
(10) Impersonating Cygames or a third party, and registering or posting false information.
(11) Committing unauthorized access or acts with the intent of misleading Cygames or a third-party.
(12) Advertising, announcing, soliciting for, and carrying out transactions in pyramid schemes, multi-level marketing systems, network businesses, and other transactions similar to a chain structure related to the Service(s) or Content.
(13) Committing acts which relate to the Service(s) or Content and are intended to make a profit without the consent of Cygames.
(14) Trading the Game Currency, Game Items, and similar things for profit with real-world cash, property, or other assets (so-called “real money trade”), as well as performing any preparatory acts, including inducing another to trade, making offers to trade, or accepting offers to trade, regardless of whether such actions occur inside or outside this Service.
(15) Acquiring in an unauthorized manner the various contents provided by Cygames through this Service (including, but not limited to, contents and items provided in the Fee-based Services), hereinafter referred to as “In-service Content”, or committing acts that facilitate the unauthorized acquisition of In-service Content.
(16) Transferring to a third party or allowing a third party to use an Account, In-service Content, or part or all of the rights and benefits available to the Customer in this Service in exchange for cash or other assets, and advertising, announcing, or soliciting such exchanges.
(17) Inducing others to commit suicide or hurt themselves.
(18) Inducing others to commit antisocial behaviors.
(19) Providing links with the intention of promoting an act which is prohibited under this paragraph.
(20) Committing other acts which may be judged to be inappropriate by Cygames.
2. The Customer shall not commit any of the following acts, or similar acts, which may hinder the operation of this Service or disturb its operation, regardless of whether or not such acts are committed inside or outside of this Service. In addition, the Customer is prohibited from instructing, instigating, or coercing a third party to commit such acts. They are prohibited from doing the following:
(1) Attempting to use (in a manner that is not authorized), operate, or change the data in the System.
(2) Using the Service(s) in a manner that (i) overburdens the System, (ii) sends anything that contains a virus or other code intended to do harm, (iii) uses a bot or script to scrape the Service(s) or Content, (iv) uses any game cheat or hack, or (v) using the Service wrongfully by using other technical measures not provided by Cygames.
(3) Replicating, transmitting, transferring, renting, translating, adapting, or altering this Service or combining this Service with other software.
(4) Deleting or changing the copyright notices attached to this Service or other rights notices.
(5) Frame or mirror any part of the Services without Cygames’ written permission.
(6) Using, creating, distributing, or selling external tools that have an impact on this Service.
(7) Transmitting identical or similar messages to a large number of Customers or transmitting messages to any individual Customer multiple times (unless permitted by Cygames).
(8) Exchanging the right to use the Service(s), or any Content, or any of the rights contained in the Service(s) (or Content) for cash, property, labor, or other economic benefit or transferring, sublicensing, or otherwise disposing of such rights (except in a manner which is permitted by Cygames).
(9) Committing acts that interfere with the System used as part of this Service.
(10) Using the Account of another Customer.
(11) Claiming to be, hinting to be, or suggesting to be in affiliation with or otherwise impersonating an affiliation with Cygames, an affiliate company, or a related person.
(12) Possessing multiple Accounts or sharing an Account between multiple people without the consent of Cygames.
(13) Accessing this Service with a Device that has been modified (e.g. rooted or jailbroken).
(14) Altering, damaging, disassembling, decompiling, or reverse engineering this Service.
(15) Making unreasonable inquiries or requests to Cygames (e.g. unnecessarily repeating a question or similar questions).
(16) Intentionally utilizing malfunctions or bugs of this Service.
(17) Intentionally inducing malfunctions or bugs of this Service.
(18) Using this Service for purposes not intended by Cygames.
(19) Committing any other equivalent or similar act that interferes with, hinders, or damages, or may interfere with, hinder, or damage the operation of this Service by Cygames or the use of this Service by another Customer.
3. If Cygames suspects that the Customer has committed, or may commit, a prohibited act, the Customer admits to committing a prohibited act, or Cygames determines the Customer’s use of this Service is inappropriate, in its sole discretion, Cygames shall reserve the right to take the following measures.
(1) Requesting that the Customer stops the prohibited act and does not undertake any similar acts.
(2) Revoking items or similar things acquired by the Customer and taking other punitive measures in this Service.
(3) Stopping part or all of the Customer’s use of this Service.
(4) Stopping or deleting the Customer’s Account.
(5) Revoking the rights obtained through prohibited acts.
(6) Disclosing inside and outside this Service the relevant facts of the prohibited acts, including making a report to the police or another public agency in a criminal case, administrative case, or other case that may correspond to this.
(7) Taking other equivalent measures determined by Cygames to be necessary and appropriate.
Cygames shall reserve the right not to provide services, including this Service, to a Customer whose Account has been deleted under the preceding paragraph (4). Cygames may store personal information to the extent necessary to take such measures.

Article 12 Linking and Framing
Creating or maintaining any link from another website to any page on the Services without Cygames’ prior written permission is prohibited. Running or displaying the Services or any material displayed on the Services in frames or through similar means on another website without Cygames’ prior written permission is also prohibited. Any permitted links to the Services must comply will all applicable laws, rules and regulations.

Article 13 Limitations of the Services
1. The Services and any information and materials provided on or through the Service(s), including without limitation, Game Currency, Game Items, Content, and any other data, text, pictures, graphics, audio, video, icons, games, software, and upgrades for use in games or on or through the Service(s) ARE PROVIDED ”AS IS”. The Customer shall use this Service under the Customer’s own responsibility and judgment. Cygames provides no guarantees in regards to the precision, completeness, accuracy, validity, applicability, usefulness, or availability of this Service, as further detailed in in this Article and Article 14. Moreover, Cygames shall provide no guarantees in regards to the suitability of this Service for use by the Customer or on the Device used by the Customer (including recommended Devices and Devices indicated as having the recommended environment within this Service).
2. Cygames provides no guarantee that it will be possible for the Customer to access or use this Service at the time or place of the Customer’s choosing or that this Service shall be without interruption or error.
3. Cygames provides no guarantees in regards to the legality, integrity, safety, accuracy, or compliance with public morals of any third party website that can be accessed through a link from this Service.
4. If the Customer replaces the device first used to access the Service(s) due to a repair or model change, Cygames shall provide no guarantee that it will be possible to transfer information registered prior to the replacement of the Device to the new Device unless otherwise stipulated by Cygames.
5. Cygames provides no guarantees in regards to products and services other than this Service provided by a third party that is provided in relation to the use of this Service.

Article 14 Disclaimers of Warranties & Limitation of Liability
1. CYGAMES’ SERVICES AND THE CONTENT ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CYGAMES AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AND AGENTS, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. CYGAMES AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AND AGENTS DO NOT WARRANT THAT THE CUSTOMER’S USE OF THE SERVICES AND THE CONTENT, INCLUDING WITHOUT LIMITATION ANY PRODUCTS OR SERVICES AVAILABLE THROUGH THE SERVICES, WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. NO OPINION, ADVICE, OR STATEMENT OF CYGAMES OR ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AGENTS, MEMBERS, OR VISITORS, WHETHER MADE IN ASSOCIATION WITH THE SERVICES OR CONTENT, SHALL CREATE ANY WARRANTY.
2. CYGAMES SHALL NOT, UNDER ANY CIRCUMSTANCES, PROVIDE A RETURN OR REFUND FOR THE CONVENIENCE OF THE CUSTOMER OF MONEY THAT HAS BEEN PAID BY THE CUSTOMER OTHER THAN TO THE EXTENT THAT SUCH A RETURN OR REFUND IS REQUIRED BY APPLICABLE LAW/REGULATIONS.
3. CYGAMES SHALL NOT, UNDER ANY CIRCUMSTANCES, BEAR RESPONSIBILITY FOR DAMAGES IN REGARDS TO ANY DAMAGE SUFFERED AS A RESULT OF THE CUSTOMER APPLYING ALTERATIONS, MODIFICATIONS OR TECHNICAL CHARACTERISTICS TO THE HARDWARE OR SOFTWARE OF ANY MOBILE DEVICES AND THEN NOT BEING ABLE TO PROPERLY USE THIS SERVICE. IN ADDITION, CYGAMES SHALL HAVE NO RESPONSIBILITY TO PROVIDE ANY HELP OR ASSISTANCE TO REINSTATE THE USE OF THIS SERVICE IN SUCH AN EVENT.
4. CYGAMES SHALL NOT, UNDER ANY CIRCUMSTANCES, BEAR RESPONSIBILITY FOR ANY DAMAGES SUFFERED AS A RESULT OF THE CUSTOMER PERSONALLY LOSING OR FORGETTING REGISTERED INFORMATION. IN ADDITION, CYGAMES SHALL PROVIDE ABSOLUTELY NO HELP TO REINSTATE THE USE OF THIS SERVICE IN SUCH AN EVENT. THE SAME SHALL ALSO APPLY IN THE EVENT THE CUSTOMER LOSES ANY REGISTERED INFORMATION DUE TO UNAUTHORIZED USE, LOSS, THEFT, FAILURE, OR ANY OTHER REASON IN REGARDS TO THE MOBILE DEVICE USED IN THIS SERVICE. CYGAMES SHALL RESPOND TO INQUIRIES, IDEAS FOR IMPROVEMENT, OTHER SUGGESTIONS AND FEEDBACK FROM THE CUSTOMER PERTAINING TO THIS SERVICE UNDER ITS OWN DISCRETION AND JUDGMENT WITHOUT OBLIGATION TO PROVIDE A REPLY OR ANY KIND OF SUPPORT. CYGAMES MAY PROVIDE SUPPORT TO THE CONTENT OF INQUIRIES, IDEAS, SUGGESTIONS, FEEDBACK, AND SIMILAR FROM THE CUSTOMER. HOWEVER, THIS SHALL NOT BE INTERPRETED AS AN OBLIGATION TO PROVIDE INDIVIDUAL ANSWERS, REPORTS, OR FINANCIAL COMPENSATION TO THE CUSTOMER.
5. CYGAMES SHALL NOT, UNDER ANY CIRCUMSTANCES, BEAR RESPONSIBILITY TO REPAIR BUGS OR SIMILAR IN THIS SERVICE AND SHALL BEAR NO OBLIGATION TO REFORM OR IMPROVE THIS SERVICE.
6. CYGAMES AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS AND AGENTS, SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE FOR ANY DAMAGES (INCLUDING WITHOUT LIMITATION, INDIRECT, INCIDENTAL, SPECIAL, OR EXEMPLARY DAMAGES; DAMAGES FOR LOSS OF BUSINESS, LOSS OF DATA, OR LOST PROFITS; OR DAMAGES FOR WRONGFUL DEATH/PERSONAL INJURY) RESULTING FROM A CUSTOMER’S USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CYGAMES IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH CYGAMES IS TO DISCONTINUE YOUR USE OF THE SERVICES. UNDER ANY CIRCUMSTANCES, THE MAXIMUM LIABILITY TO CYGAMES AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS AND AGENTS FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION, NEGLIGENCE), OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY THE CUSTOMER TO CYGAMES IN THE PRECEDING TWELVE (12) MONTHS.
7. NO COMMUNICATION OF ANY KIND BETWEEN THE CUSTOMER AND CYGAMES CONSTITUTES A WAIVER OF ANY LIMITATIONS OF LIABILITY HEREUNDER OR CREATE ANY ADDITIONAL WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

Article 15 Termination
1. Cygames may revoke the Customer’s license and terminate the Customer’s access to and use of the Service(s) and the Account for any violation of this Agreement and may delete the Customer’s Account, Game Currency, and any Game Items associated therewith. If Cygames revokes the Customer’s license and terminates the Customer’s access to and use of the Service(s) and the Account, Cygames will not have any liability to the Customer for any time spent by the Customer, any Game Currency, and/or any Game Items. If the Customer terminates this Service, all outstanding financial obligations owed by the Customer to Cygames shall be fulfilled immediately by the Customer. If the Customer dies, the Account will be terminated.
2. Cygames shall bear no obligation to retain any information (e.g. personal information) of a Customer or Account if the Customer’s Account has been terminated.

Article 16 Indemnity
The Customer agrees to reimburse Cygames for all damages resulting from the violation of this Agreement. The Customer releases Cygames from any third party claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees and court costs) that third parties may incur as a result of or arising from the Customer’s violation of (i) this Agreement; (ii) any law or regulation; or (iii) a third party’s proprietary or intellectual property right.

Article 17 Prohibition on the Transfer of Rights and Obligations
You shall not resell or assign your rights, duties, or obligations under this Agreement, and any attempted assignment or delegation will be void and of no force or effect whatsoever. This Agreement may be automatically assigned by Cygames, in our sole discretion, to a third party, and such an assignment will inure to the benefit of our successors, assigns, and/or licensees. Without limiting the foregoing, we may sell, transfer or otherwise share some or all of our assets with any parent company, subsidiary, joint venture, and any company under our common control, as well as with a potential acquirer, lender, or investor, including in connection with a merger, reorganization, or sale of assets, or in the event of bankruptcy.

Article 18 Validity of This Agreement
1. Except as described in Article 20, if any part of this Agreement or the Individual Service Agreement is or becomes invalid or unenforceable, the rest of this Agreement and the Individual Service Agreement shall continue to apply and be binding and any invalid or unenforceable term will be substituted with a valid and enforceable term that reflects Cygames’ intent as closely as possible.
2. This Agreement and the Individual Service Agreement comprise the entire agreement between parties relating to the subject matter, and (except in the case of fraud or a fraudulent misrepresentation) supersedes all prior understandings of the parties relating to the subject matter of this Agreement and/or the Individual Service Agreement, whether those prior understandings were electronic, oral, or written, or whether established by custom, practice, policy, or precedent, between the parties.
3. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to a subsequent or similar breach or breaches. If Cygames does not exercise or enforce any legal right or remedy which is contained in this Agreement (or which Cygames has the benefit of under any applicable law or regulation), such action or inaction shall not be taken to be a formal waiver of Cygames' rights, and all such rights or remedies shall still be available to Cygames. Any waiver must be in writing and signed by both parties to be legally binding.

Article 19 Force Majeure
Cygames is not liable for any failure to perform its obligations hereunder due to external, unforeseeable, and irresistible circumstances, such as changes or problems caused by natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, pandemics (including government requests relating to a pandemic), or shortages of transportation facilities, fuel, energy, labor, or materials.

Article 20 Governing Law and Jurisdiction
Before bringing a formal legal case, the Customer should contact Cygames’ Customer Support team. Most disputes can be resolved that way. This Agreement shall be governed in all respects by the laws of Japan. The Customer agrees that any claim or dispute the Customer may have against Cygames must be resolved exclusively by the Tokyo District Court in Japan. The UN Convention on Contracts for the International Sale of Goods (CISG) shall be excluded. The mandatory provisions of the region in which the user resides in shall remain unaffected by this choice of law.

For residents of the United States, the following shall apply in place of Article 20:
Please note, the arbitration provision set forth below requires you to arbitrate any claims you may have against us on an individual basis. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY.

New Jersey’s Truth-in-Consumer, Contract, Notice, and Warranty Act
Under the New Jersey Truth-in-Consumer Contract, Warranty, and Notice Act (“TCCWNA”), N.J.S.A., consumers may not be offered any written contract which includes any provision that violates any clearly established legal right of a consumer, or responsibility of a seller, as established by New Jersey or federal law. Further, under the TCCWNA, no consumer contract may state that any of its provisions are or may be void, unenforceable, or inapplicable in certain jurisdictions without specifying whether such provisions are or are not void, unenforceable, or inapplicable in New Jersey. As such, please note the following:
• The limitations of liability and waiver of damages in Article 14(6) are not applicable to New Jersey residents.
• The indemnification requirement in Article 16 is not applicable to New Jersey residents.
• The provisions limiting a Customer’s right to a return or refund in Articles 7(3), 7(6), 9(2), and 14(2) are applicable to New Jersey residents.

Disputes and Agreement to Arbitrate
This Agreement is governed by the laws of Japan, without resort to its conflict of laws principles. You further agree that any disputes or claims not subject to the arbitration provision discussed below shall be resolved by Tokyo District Court and you agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.
If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement.
By using Cygames Services, you and Cygames agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of our Services, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.
Notice shall be sent:
(1) to Cygames through: the contact form contained within this Service or the public website of this Service (https://shadowverse.com/faq/), or
(2) to the customer at: the contact details provided separately by the customer.
Both you and Cygames agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party.
IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (https://www.jamsadr.com/) for binding arbitration under its rules and before one arbitrator to be mutually agreed upon by both parties. The JAMS rules that will apply are the rules in effect at the time the arbitration takes place.
The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Agreement, including any claim that all or any part of this Agreement is void or voidable.
The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Agreement shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).

Article 21 Third party rights
This Agreement is between the Customer and Cygames. No other person shall have any rights to enforce any of its terms.

Article 22 No Waiver
If Cygames does not insist immediately that the Customer does anything required under this Agreement, or if Cygames delays in taking steps against the Customer in respect of breaking this contract, that will not mean that the Customer does not have to do those things and it will not prevent Cygames from taking steps against the Customer at a later date. For example, if the Customer misses a payment and Cygames does not chase you but continues to provide the Service(s), Cygames can still require the Customer to make the payment at a later date.

Article 23 No Agency
No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created between the Customer and Cygames by this Agreement.

Article 24 Consumer’s Rights
For residents of California, the following shall apply:
Under California Civil Code Section 1789.3, residents of California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Service(s) of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California, 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

For residents of South Korea, the following shall apply:
Refund of Fee-based Services
1. Notwithstanding Articles 7(3) and 14(2), the Customer may cancel any Fee-based Service and demand a refund within seven (7) days from the purchase date or the start date of the Fee-based Service; provided, however, the Customer will not be entitled to a refund in any of the following cases:
(1) the product is lost or damaged due to a cause attributable to the Customer;
(2) the Customer has used or partially consumed the product;
(3) the resale of the product is difficult due to the passage of time;
(4) the packaging of a reproducible product is damaged; or
(5) any other reason stipulated by law to ensure the secure transaction of the product.
In the event that the Customer may not cancel a Fee-based Service for reasons 2 through 4 above, Cygames shall take measures to ensure that the Customer is not blocked from exercising the cancellation right by clearly indicating such fact on the product’s packaging or another location that is easily noticeable by the Customer, or providing a test sample of the product to the Customer.
2. Notwithstanding the provision above, if the contents of the Fee-based Service are different from the labeling, advertisement, or terms of the agreement, the Customer may cancel a Fee-based Service within three (3) months of the purchase date or start date of the Fee-based Service, or thirty (30) days from the date in which the Customer realizes or could have realized a discrepancy.
3. In the event the Customer cancels any Fee-based Service, Cygames shall immediately withdraw/delete the Fee-based Service and refund the payment for the Fee-based Service made by the Customer within three (3) business days of withdrawal/deletion; provided, however, if any of the cancelled products or Services have been already used or consumed in part by the Customer, Cygames may only refund the amount remaining after deducting the value of the Fee-based Service that has already been used or consumed by the Customer.

Refund of Game Currency
Notwithstanding Articles 7(6) and 14(2), the Customer may request a refund of game currency that has been purchased for a fee. Pursuant to Cygames’ internal regulations, Cygames shall deduct 10% of the Customer’s game currency balance for bank account transfer fees and payment gateway fees from the refund amount before issuing the refund to the Customer. In the event that the Customer’s game currency balance is less than KRW 10,000, a certain amount will still be deducted before issuing the refund. No refund will be issued if the amount to be deducted by Cygames is more than the Customer’s remaining game currency balance.

For residents of France, Germany, Spain, Italy, and the United Kingdom, the following shall apply:
Right to Withdrawal and Instructions for the Right to Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day you enter the contract.
To exercise the right to withdrawal, you must inform us of your decision to withdraw from this contract with a clear statement (e.g. a letter sent by mail, fax or email). You may use the Model Withdrawal Form below, but it is not obligatory. If you use the Model Withdrawal Form below, we will confirm the receipt of your withdrawal without undue delay on a durable medium.
To meet the withdrawal deadline, it is required of you to send your request concerning the exercise of your right to withdrawal before the withdrawal period has expired.

Effects of Withdrawal
If you withdraw from this contract, we will reimburse you of all payments we have received from you.
We will make the reimbursement without undue delay and no later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Early Expiration of the Right to Withdrawal
The right to withdrawal expires if we have commenced the performance of the contract for the supply of digital content on an intangible medium after you have expressly consented to such commencement prior to the expiry of the withdrawal period, and you have acknowledged that by this consent you lose your right to withdraw from the contract upon the commencement of the performance of the contract for the supply of digital content.

Model Withdrawal Form
(If you want to withdraw from the contract, please complete and return this form.)
- To [Name/Address], fax number: [..], email address: [..]
I hereby give notice that I withdraw from my contract for the supply of the following digital content:
- Ordered on:
- Name of Customer(s):
- Address of Customer(s):
- Signature of Customer(s) (only if this form is notified on paper):
- Date:



Original Effective Date: June 16th, 2016
Last Updated: April 27th, 2022

Cygames, Inc., as well as its subsidiary and affiliated entities, (“Cygames,” “we” or “us”) take the protection of your personal information very seriously. The following Privacy Policy will provide you with information about the personal information that is collected and how it is processed and used.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BECAUSE BY USING THE SERVICES, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.
In order to ensure the secure processing of your personal information, we have implemented all safeguards required by law.

1. Scope of This Privacy Policy
This Privacy Policy applies only to the websites and applications in relation with “Shadowverse” controlled by Cygames where this privacy policy is posted, as well as events related to “Shadowverse”, such as esports competitions, sweepstakes events, and contests (collectively, the “Services”).

2. Information Collected (Categories and Sources of Personal Information)
We collect several types of personal information from you.
Cygames considers personal information to be any information concerning the personal or material circumstances of an identified or identifiable individual (e.g. name, date of birth, and other information which enables the identification of specific individuals), as well as email addresses and other information associated with an individual. We may collect:
- your name and email address if you contact us with a question;
- your Internet Protocol (IP) address, a number that lets devices attached to the Internet know where to send you data, such as the webpages you view; and
- your name, date of birth, e-mail address, and/or telephone number if you participate in the events described in Article 1.
Furthermore, Cygames may collect information on the situation concerning access to the Services and how it is being used. This includes the information below.
- Device information
- Location information
- Log information
- Cookies and anonymous IDs.

3. Cookies
We use cookies in the Services, a small text file that may be used to collect information about your activity on the Services and to make the use of our Services as comfortable as possible for you, not only for your current use of the respective service but also for latter uses. For example, when someone visits a web page within the Services, a cookie is placed on the user’s machine (if the user accepts cookies) or is read if the user has accessed the Services previously. These cookies enable us to collect information including user ID, app version, operation system, device name, and any error codes. If you would like to opt out on the particular device on which you are accessing this Privacy Policy, please go to https://shadowverse.com/privacy/optout.php. You may also set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. If you do so, you may not be able to take advantage of the personalized features enjoyed by other users of our Services. Some of the cookies we use may be Adobe or “flash” cookies, which may not be deleted when other cookies are deleted. Please check your system requirements for deletion of this type of cookie.

For residents of the European Economic Area and the UK, the following shall also apply:
We will process cookies (except for strictly necessary cookies) as well as your personal data obtained through cookies for the for the purposes outlined in Article 5 based on your consent. You may withdraw your consent to this processing at any time. However, this will not affect the lawfulness of any processing carried out before you withdrew your consent.

4. Cookies of Third Party Providers and Other Tracking Tools
We use the following cookies:

A. Linkage with Facebook
Meta Platforms, Inc. (“Meta”) may collect information under Meta’s own privacy policies. You can link the game data with your Facebook account. To do this, you need to have a Facebook account prior to linking the game data or have access to Facebook. Only “public information” on your Facebook profile will be transmitted to us.
You can find a more detailed account of Meta’s privacy policy here: https://www.facebook.com/policy.php.

B. Google Analytics
Google Analytics, a web analytics service provided by Google LLC (“Google”), collects anonymous statistical and analytical information about how our users use Services. For example, Google gathers and aggregates data on page views and clicks on the Services. These analytics are not used to track your journey to other websites or to identify you. The information generated by the Google Analytics cookies about your use of the Services (including your IP address) will be transmitted to and stored by Google on servers in the United States.
You can find a more detailed account of Google’s privacy policy here: https://policies.google.com/privacy?hl=en.

C. Gamesight
Gamesight, an advertisement tracking tool provided by Innervate, Inc., may access and collect certain data on Steam users, including Steam account identification number, web browser information, operating system version, IP address, installed fonts, and screen resolution. The collected data will be used to monitor and analyze the effectiveness of advertising.
You can find a more detailed account of Gamesight’s privacy policy here: https://console.gamesight.io/privacy-policy.

D. Adjust
The Services use Adjust, an advertisement tracking tool for smartphone apps provided by Adjust GmbH. This tool makes it possible to measure and analyze the effectiveness of smartphone advertising. Adjust collects personal information as described below and aggregated information (information about groups or categories of persons, which does not identify and cannot reasonably be used to identify an individual person). Adjust uses IDFA, GPS, ADID, and log files to help the app analyze how users use the app. The information held in log files includes the user's IP address, internet service provider, and date/time stamp, as well as user activity. Furthermore, Adjust utilizes a variety of tracking methods to collect information.
You can find a more detailed account of Adjust’s privacy policy here: https://www.adjust.com/ja/terms/privacy-policy/

5. Use of Personal Information
We may process your personal information for the purposes detailed below:
- To deliver content such as games, video, and music, and provide related services;
- To develop services, compile statistics, analysis, questionnaires, and other marketing activities intended to improve services;
- To contact and communicate with you to respond to your inquiries and complaints;
- To provide you with special offers, updated information and other new services from Cygames or other third parties, or to forward promotional materials if you have requested this information or provided your consent for us to do so;
- To complete a transaction or service requested by you;
- To fulfill marketing or promotional purposes;
- To ensure that the Services are relevant to your needs;
- To help us create and publish content that is the most relevant to you;
- To notify you about a change to this Privacy Policy or the Terms of Service Agreement, if necessary;
- To allow you access to limited-entry areas of the Services;
- To deliver newsletters or other information that you request;
- To resolve disputes with you; and
- In other manners as disclosed within this policy or at the time of collection.
If we need to process your personal information for a purpose not set out in this privacy policy, we will inform you accordingly and, where required, obtain your consent.

For residents of the European Economic Area and the UK, the following shall also apply:
We will always process your personal data based on one of the legal bases provided for in the GDPR (Articles 6 and 7). We process your personal data for the purposes stipulated in the preceding paragraph based on the following legal grounds.
(1) Performance of a contract (Article 6(1)(b) of the GDPR)
We process your personal data for the following purposes because it is necessary for the performance of a contract or in order to take steps at the request of the data subject prior to entering into a contract.
- To deliver content such as games, video, and music, and provide related services;
- To contact and communicate with you to respond to your inquiries and complaints;
- To complete a transaction or service requested by you;
- To notify you about a change to this Privacy Policy or the Terms of Service Agreement, if necessary;
- To allow you access to limited-entry areas of the Services; and
- To resolve disputes with you;
(2) Legitimate Interests (Article 6(1)(f) of the GDPR)
We process your personal data for the following purposes because it is necessary to do so in order to pursue our legitimate interests (Article 6(1)(f) of the GDPR).
- To develop services, compile statistics, analysis, questionnaires, and other marketing activities intended to improve services;
- To fulfill marketing or promotional purposes;
- To ensure that the Services are relevant to your needs;
- To help us create and publish content that is the most relevant to you
- To share personal information to promoters who hold e-sports events regarding the Services as explained in detail in 6. Disclosure to Third Parties below; and
- To process strictly necessary cookies.
(3) Consent (Article 6(1)(a) of the GDPR)
We process your personal data for the following purposes based on your consent; (Article 6(1)(a) of the GDPR).
- To process cookies (except for strictly necessary cookies) as well as your personal data obtained through such cookies.
- To provide you with special offers, updated information and other new services from Cygames or other third parties, or to forward promotional materials if you have requested this information or provided your consent for us to do so; and
- To deliver newsletters or other information that you request.
Provision of personal data described in 2 above (except for non-strictly necessary cookies) is a contractual requirement, and we will not be able to provide you services if you don’t provide such personal data.

For residents of California, the following information is also provided:
We may have collected the following categories of information from and about you in the preceding 12 months:

- Identifiers, which may include name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers
• Source(s):
① Directly from you
② Indirectly from you (e.g., from observing your actions on our Services)
③ From third party service providers, such as data analytics providers
• Purpose(s): To fulfill or meet the reason you provided the information, e.g., to respond to an inquiry, tell you about contests or new products, process your order, fulfill promotional terms, evaluate the effects of advertisement
• Disclosure to Third Parties: Disclosure for business purposes to internet service providers, payment processors, cloud service providers, promoters who hold e-sports events regarding the Services as explained in detail in 6. Disclosure to Third Parties below.

- Personal Information categories contained in customer records, which may include name, signature, address, telephone number, bank account number
• Source(s): Directly from you
• Purpose(s): To fulfill or meet the reason you provided the information, e.g., to respond to an inquiry concerning Services, fulfill promotional terms, evaluate the effects of advertisement
• Disclosure to Third Parties: Disclosure for business purposes to internet service providers, payment processors, co-sponsor of promotions, cloud service providers, delivery companies

- Commercial information, which may include records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
• Source(s): Directly from you
• Purpose(s): To fulfill or meet the reason you provided the information, e.g., to respond to an inquiry, process your order, evaluate the effects of advertisement
• Disclosure to Third Parties: Disclosure for business purposes to internet service providers, payment processors, co-sponsor of promotions, promoters who hold e-sports events regarding the Services as explained in detail in 6. Disclosure to Third Parties below.

- Internet or other similar network activity, which may include browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement
• Source(s):
① Indirectly from you (e.g., from observing your actions on our Services)
② From third party service providers, such as data analytics providers
• Purpose(s): To fulfill or meet the reason you provided the information, e.g., to provide targeted advertising, evaluate the effects of advertisement
• Disclosure to Third Parties: Disclosure for business purposes to internet service providers, cloud service providers, promoters who hold e-sports events regarding the Services as explained in detail in 6. Disclosure to Third Parties below.

- Geolocation data; which may include physical location
• Source(s):
① Directly from you
② Indirectly from you (e.g., from observing your actions on our Services)
• Purpose(s): To fulfill or meet the reason you provided the information, e.g., to respond to an inquiry, process your order, provide targeted advertising, evaluate the effects of advertisement
• Disclosure to Third Parties: Disclosure for business purposes to internet service providers

- Inferences drawn from other personal information, which may include a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
• Source(s):
① Indirectly from you (e.g., from observing your actions on our Services)
② From third party service providers, such as data analytics providers
• Purpose(s): To fulfill or meet the reason you provided the information, e.g., to provide targeted advertising, administer Services, maintain and analyze data, evaluate the effects of advertisement
• Disclosure to Third Parties: Disclosure for marketing purposes to independent contractors, promoters who hold e-sports events regarding the Services as explained in detail in 6. Disclosure to Third Parties below.

6. Disclosure to Third Parties
We may share or disclose your personal information specified in Article 2 to the extent necessary with third parties. The personal information disclosed to third parties may only be used by third parties for the purposes specified below, and such third parties may only use the personal information for the term necessary to fulfill such purposes:
- To fulfill a service to you. For example, if you choose to engage with games or services on the Services, we may share your personal information in order to provide the service to you. Also, if you are entering a sweepstake or contest, we may use your personal information in order to fulfill the terms of that promotion. This means that we may share the information for prize fulfillment purposes including, for example, sharing your postal address with a postal service or mail carriers. We may also share your information with the co-sponsor of that promotion.
- To store and manage data on the server, we may transfer your personal information to Akamai Technologies, Inc., Amazon Web Services, Inc. and other cloud services providers.
- To evaluate the effects of advertisement, we may transfer your personal information to the companies specified in Article 4 (Cookies of Third Party Providers and Other Tracking Tools).
- To process and fulfill orders, provide customer service, maintain and analyze data, send customer communications, and collect entries, select winners and fulfill prizes for contests, sweepstakes and other promotions. Delegated third parties, including unaffiliated third-party service providers such as delivery companies, agents or independent contractors, such as Zendesk Inc., Explay, Inc., GREE Inc, and Keywords International Co., Ltd. providing customer service, who help us maintain our Services and provide other administrative services to us will be handling this. When delegating third parties to handle some or all personal information, Cygames enters into confidentiality agreements and other agreements for the protection of personal information with the delegated parties and requests consent to the terms and agreements thereof so as to safely manage personal information. Third party service providers that help us administer our Services will have access to users’ personal information. If you do not wish for our unaffiliated third party service providers to have access to your information, please do not register or submit any personal information to us.
- To comply with laws and regulations, we may share personal information when necessary or in the good faith belief that such action is necessary under the requirements of the law, a legally-binding court order, or governmental order from an investigation agency or competent regulatory authority that is issued through due process, to protect and defend our rights or property, including the rights and property of Cygames, or to act in urgent circumstances when it is necessary to protect the life, body, or property of a person, and the consent of the identified individual is difficult to obtain.
- To third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets.
- To comply with the Statement of User Respect, we may share personal information to promoters who held e-sports events regarding the Services such as CyberZ, Inc. When it is necessary for promoters to enforce measures such as prohibiting the participation to events regarding the Services, to protect users of the Services from discriminatory, slanderous, libelous (or otherwise defamatory), or offensive statements.

7. Security
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to Cygames is transmitted at your own risk. Cygames specifies rules for the protection of personal information, and incorporates appropriate administrative, technical, organizational, and physical security measures that are required under applicable regulations. We use firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of said firewalls and secure server software.
If we learn of security systems breach, we may attempt to notify you electronically so that you can take the appropriate protective measures. By using these Services or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of these Services. We may post a notice on our Services if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances.

8. Access, Portability & Correction of Personal Information
You have the right to access and to request the correction or transfer of the information that we hold about you or to object to the processing of any data relating to you, by using the contact details in Article 21. When Cygames receives a request from you for access to, transfer of, correction of, addition to, deletion of, or objection to the processing of personal information due to error (hereinafter referred to as Correction), Cygames shall conduct any necessary investigation without undue delay and provide you or a nominated third party with your personal information and perform a Correction as soon as possible.

For residents of the European Economic Area and the UK, the following shall apply:
If certain conditions are satisfied, you will have the right to receive personal data concerning you in a structured, commonly used, and machine-readable format and the right to transfer those data to another controller without hindrance from us (Article 20 of the GDPR).

For residents of California, the following shall apply:
California Civil Code Section 1798.83 permits California residents to request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information for third parties’ direct marketing purposes.

You have the right to know and right to access information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information. You also have the right to know if we have sold or disclosed your personal information. You may request a copy of the personal information we have collected, and upon request, we will provide this information to you in electronic form.

You have the right to request information about our sale or disclosure for business purposes of your personal information to third parties.
California residents have the right not to be discriminated against for exercising any of these rights. If you would like to exercise one or more of these California rights, please contact us using the contact information provided in Article 21. You may also designate an authorized agent registered with the California Secretary of State to make a request on your behalf. The authorized agent must have written permission to submit requests on your behalf. Whenever feasible for verification, we will match the identifying information provided by you to the personal information already maintained by us. If, however, we cannot verify your identity from the information already maintained by us, we may request additional information.

9. Discontinuation & Deletion of Personal Information
You have the right to request that we stop processing your personal information and/or delete the information that we hold about you by using the contact details in Article 21. If you request the deletion or erasure of personal information (hereinafter referred to as “Discontinuation”) because the information allegedly was handled in a manner exceeding the purpose of collection, or was acquired through deceit or other unlawful means, Cygames shall, upon confirming that the person making the request is the identified individual, conduct any necessary investigation without undue delay and, based on its results, perform the Discontinuation free of charge as far as this is possible for Cygames and notify you. However, we may retain a copy of your personal information where we are required or permitted to do so by law.
Once the purpose of collection/use of the personal information is achieved, we destroy your personal information without delay; provided, however, that certain information that must be retained for a statutorily-prescribed period and is destroyed after the expiration of such period. Personal information that is separately stored in such case is not used for any other purpose unless provided for under a law.
For electronic data files, we employ technical methods to destroy them so that the subject data cannot be restored or reconstructed. For hard copies and paper documents, we destroy them through incineration or shredding.

For residents of the European Economic Area and the UK, the following shall apply:
- Rectification or erasure of personal data: You have the right to have us rectify inaccurate personal data concerning you without undue delay and the right to have us complete any incomplete personal data (Article 16 of the GDPR). Also, if certain conditions are satisfied, you will have the right to have us delete personal data concerning you without undue delay (Article 17 of the GDPR).
- Restriction on processing of personal data: If certain conditions are satisfied, you will have the right to have us restrict processing of personal data concerning you (Article 18 of the GDPR).
- Objection to processing of personal data: If certain conditions are satisfied, you will have the right to object to processing of personal data concerning you (Article 21 of the GDPR).
- Not to be subject to automated decision-making: If certain conditions are satisfied, you will have the right not to be subject to solely data-based, automated decision-making (including profiling) that produces any legal or similar material effect on you (Article 22 of the GDPR).

For residents of South Korea, the following shall also apply:
If we use consent as the legal ground to process personal information, after you withdraw your consent to the processing, we will then stop processing your personal information unless there is another legal basis for such processing (e.g. statutory retention periods).

For residents of California, the following rights shall also apply:
You have the right to opt out of the sale of your personal information to third parties. Please note, we do not sell your personal information at this time.
You also have the right to request the deletion of your personal information, subject to certain legal exceptions.
California residents have the right not to be discriminated against for exercising these rights. If you would like to exercise these California rights, please contact us using the contact information provided in Article 21. You may also designate an authorized agent registered with the California Secretary of State to make a request on your behalf. The authorized agent must have written permission to submit requests on your behalf. Whenever feasible for verification, we will match the identifying information provided by you to the personal information already maintained by us. If, however, we cannot verify your identity from the information already maintained by us, we may request additional information.

10. Accounts Information
Your account information and access to our Services are sometimes accessible only through the use of an individual user ID and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please note that we will never ask you to disclose your password in an unsolicited phone call or email. CYGAMES IS NOT RESPONSIBLE FOR ACTIONS TAKEN REGARDING YOUR ACCOUNT WHILE A USER IS LOGGED IN USING YOUR USER ID AND PASSWORD.

11. Transmission of information about the Services
We may send you communications or data regarding the Services, including but not limited to (i) notices about your use of the Services, including any notices concerning violations of use, (ii) updates, and (iii) information or materials regarding transactions, products, and/or services that you may have purchased or selected.

12. Retention Period
We will not retain your personal information longer than necessary to fulfill the purposes for which it was collected for, unless there is another legal basis for such processing (e.g. fulfillment of legal obligations). Afterwards, we will delete your personal information. The individual retention periods depend on the type of personal information and the purpose of its processing.

13. International Transfer of Information
If you choose to provide us with personal information, it will be stored in Japan. Cygames may transfer (by any means including sending or allowing access) that information to its subsidiaries, affiliated entities, and other third parties explained in Article 6 across borders, and from your region to other regions around the world in accordance with applicable laws and regulations regarding the international transfer of personal information. Such personal information may be processed by such parties for the term necessary to fulfill purposes specified in Article 6.

For residents of the European Economic Area and the UK, the following shall also apply:
We share or disclose your personal data to a third country on the basis of adequacy decision (Article 45 of the GDPR) if adequacy decision is made to such third country. We share or disclose your personal data to a third country by executing with the transferee the standard data protection clauses (Article 46(2)(c) and (5) of the GDPR) approved by the European Commission if no adequacy decision is made to such third country.

14. Chat Rooms, Forums and Other Public Posting Areas
Please note that any information you include in a message you post to any chat room, forum or other public posting area is available to anyone with Internet access. If, for example, you do not want people to know your email address, do not include it in any message you post publicly. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN CHAT ROOMS, FORUMS AND OTHER PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN CHAT ROOMS, FORUMS AND OTHER PUBLIC POSTING AREAS.

15. Push Notifications
We may occasionally send you push notifications through our mobile applications to send you game updates and other service related notifications that may be of importance to you. You may at any time opt out from receiving these types of communications by turning them off on your device through your settings.

16. Third Party Services
This statement applies solely to information collected on the Services. The Services may contain links to other webservices. We are not responsible for the privacy practices or the content of these other web services.

17. Changes to this Privacy Policy
We reserve the right to change this Privacy Policy from time to time. When we do, we will also revise the “last updated” date at the top of this Privacy Policy. For some changes to this Privacy Policy we may attempt to obtain your consent before implementing the change by placing a notice on the Services. Continued use of the Services following such notice will be viewed as consent to such changes unless otherwise specified. We do not substitute your consent to the processing of your personal information with your consent to this Privacy Policy; provided, however, we may process your personal information without your consent to the extent that such processing is permitted under applicable laws.

18. Online Tracking
Certain web browsers and other programs may be used to signal your preferences to us about how or whether we or third parties may collect information about your online activities. Because there is not yet an accepted standard for how to respond to a “Do Not Track” (DNT) signal, Cygames does not support DNT browser settings and does not currently participate in any DNT frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your personal information or non-personal information.

19. Our Policy Regarding Children
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to use the Services. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal information. In the event that we learn that we have collected personal information from a child under the age of 13, we will delete the information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us using the online form (https://www.cygames.co.jp/en/form/policy/).

20. Right to Complain
If you are not happy with the way in which we are processing your personal information, you have the right to lodge a complaint with your local data protection authority.

21. Contacting Us
If you have any questions about this Privacy Policy, our privacy practices, or regarding information, correction, blockage or deletion of data, please contact us using the online form (https://www.cygames.co.jp/en/form/policy/).

EEA and UK Representative Contact Information:
• Bird & Bird GDPR Representative Services SRL (EEA residents)
E-mail: EUrepresentative.Cygames@twobirds.com
• Bird & Bird GDPR Representative Services UK (UK residents)
E-mail: UKrepresentative.Cygames@twobirds.com